Completing the app to get code was a little long, especially because cell service was spotty.
Mindy W
Customer Reviews for Ansonia Auto Parts
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
it was 18 miles further away from where p/u was suppose to be
STEVEN mthank you
LEE MNothing really...
Justin hAnsonia Auto Parts did a nice job with my recent UHaul rental. Clear communication throughout the process and the equipment was ready when i arrived.
Matt Rno notes, staff was very helpful, explained our options to us for what we needed, and went above and beyond to ensure everything was as simple as hop in and go. truck was very clean with barely a speck of dust. I will return here every time I need to rent one of your products.
Elizabeth RI spoke to them over the phone. They were helpful and did not hesitate to handle the questions I had for them.
Danielle BFriendly service and the staff ensured the trailer was properly hooked up the the vehicle. I had a good experience at this location.
Matthew RThis was absolutely the BEST Uhaul location I have ever worked with! The guys were super helpful and nice!
DANIELLE Wdrop off location was unstaffed.
Rodney WVery friendly and knowledgeable staff.
Robert GFirst, this location was an alternate location I had to drive out of the way to get to because for the 3rd time, your equipment was not at the location I reserved in advance. Next the 24/7 pick up protocol to get the keys did not work smoothly. It took over an hour to work through this and multiple calls to U-Haul. All in all, I lost several hours, and still had to drive to the location to do the move. All of this needs to improve significantly if you want to keep my business.
Karl FYour web site with the trailer size should also have the ball size. Changing ball from a 2 and 5/16 to a 2”” ball at the last minute was the only inconvenience.! Thank you Jerry
Jerry YNothing, it was a smooth and easy process at this location . We will use them again.
Kendra BGreat customer service experience! Top notch!!!!
curtis eEven though the physical location was closed. The uhaul manager showed up to get us on our way. Exceptional Customer Service.
CURTIS LHave the dolly available
Barbara BThis was a last minute rental on a Saturday and I felt not rushed and valued. Great service.
Steve DWe booked our trailer online to save time since we were on a tight schedule, but I used my cell phone and I didn't see an option to choose one way. The fee was supposed to be $29 and they didn't tell me any differently when I said I needed it one way. Well our charge ended up being well over $100, something we couldn't afford, and it messed up our finances. Due to rain, the location we went to was without electricity and internet, so he had to call someone at another location to finish our registration.
Andrew MPerfect and easy , in and out.
JEFF HI received a bill of $339 after the use of the U-Haul which was no where near the estimated price and when I called to talk to someone about the issue I was blown off and told I would be called back in 3-5 business days. I will not recommend U-Haul to any one at this time based upon the costumer service o have received so far.
RICHARD H