First, this location was an alternate location I had to drive out of the way to get to because for the 3rd time, your equipment was not at the location I reserved in advance. Next the 24/7 pick up protocol to get the keys did not work smoothly. It took over an hour to work through this and multiple calls to U-Haul. All in all, I lost several hours, and still had to drive to the location to do the move. All of this needs to improve significantly if you want to keep my business.Karl F.
Customer Reviews for Ansonia Auto Parts
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Rodney G.
Customer did not leave a comment.Neil M.
Your web site with the trailer size should also have the ball size. Changing ball from a 2 and 5/16 to a 2â€â€ ball at the last minute was the only inconvenience.! Thank you JerryJerry Y.
Nothing, it was a smooth and easy process at this location . We will use them again.Kendra B.
Customer did not leave a comment.Jerome D.
Great customer service experience! Top notch!!!!curtis E.
Customer did not leave a comment.Brain S.
Customer did not leave a comment.Thomas H.
Customer did not leave a comment.Brett R.
Customer did not leave a comment.lori B.
Even though the physical location was closed. The uhaul manager showed up to get us on our way. Exceptional Customer Service.CURTIS LEE B.
Customer did not leave a comment.Katherine A.
Have the dolly availableBarbara B.
Customer did not leave a comment.ben S.
Customer did not leave a comment.Sandra T.
This was a last minute rental on a Saturday and I felt not rushed and valued. Great service.Steve D.
Customer did not leave a comment.Thomas W.
Customer did not leave a comment.Aaron A.
Customer did not leave a comment.Pamela F.
We booked our trailer online to save time since we were on a tight schedule, but I used my cell phone and I didn't see an option to choose one way. The fee was supposed to be $29 and they didn't tell me any differently when I said I needed it one way. Well our charge ended up being well over $100, something we couldn't afford, and it messed up our finances. Due to rain, the location we went to was without electricity and internet, so he had to call someone at another location to finish our registration.Andrew M.
Customer did not leave a comment.William O.
Perfect and easy , in and out.JEFF H.
Customer did not leave a comment.Carol B.
Customer did not leave a comment.Micheal C.
Customer did not leave a comment.James P.
Customer did not leave a comment.DAN P.
I received a bill of $339 after the use of the U-Haul which was no where near the estimated price and when I called to talk to someone about the issue I was blown off and told I would be called back in 3-5 business days. I will not recommend U-Haul to any one at this time based upon the costumer service o have received so far.RICHARD H.