Customer Reviews for Anytime Storage
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Anytime Storage
maria c. on
They charge me extra thing that i did ask for.
Madie R. on
Pick up went smoothly
John B. on
There was plenty of space to easily park. The key drop was easy to locate. I called the number when I arrived and confirmed with the operator that I was turning the truck in. I made sure it had the return amount of fuel. It was a very easy check in process and was the smoothest rental I have done!
Brian I. on
Very helpful, knowledgeable service rep.
Isaac F. on
The rental was missing both dollies and the furniture pads. We spent an hour going to rent some after we picked up the truck. We had to pay an extra $23.00 in dolly rentals because they weren’t in the truck. When we spoke to customer service, they advised us we could pick up the dolly and furniture pads at another location 16 miles away. We lost time and money with U-Haul not being prepared for our move which was on a tight schedule. I feel this should have been taken care of since we reserved the truck and supplies 3 days in advance. We had to wait until 9 am to talk to customer service, which was an hour past our pickup time. Giving us a late start and no supplies made our moving experience with U-Haul disappointing. If you are going to put a hold on my credit card, then I feel like the items should have been there. I wish our experience would have been better.
Waldemar T. on
very courteous and professional service.
Jaime E. on
I got great service the location is great and the truck was good. Only one thing I didn’t like was that the inside of the truck Where the driver and passenger go was a little stinky it needs to be washed.
Scott W. on
The lady that represented the storage and the U-Haul company was excellent and I would recommend her for anything
Michael C. on
Great customer service!
Carlos M. on
The customer service was wonderful! Very helpful and kind.
THERESA T. on
Loved the accessibility at any hour, the staff was helpful when I needed an additional unit, well secured, and pricing was GREAT!! I will rent again with this storage facility, if needed!
JUANITA C. on
Satisfied with my storage and will definitely recommend and use again.
Stephen H. on
We literally pulled on to i35 access road which is about a mile from uhaul and the need gas msg came on. Pretty crappy. Also checkout girl not so super helpful/friendly during process
Leonard O. on
I didn't notice that the right rear tire on the trailer was low until I put my golf cart on the trailer. It was very low but fortunately was able to put air in it.
luke s. on
Great experience
Louis c. on
Staff was very helpful and patient even with several changes. Awesone!
Laura M. on
the truck was a little icky. otherwise, fantastic location.
Monique F. on
The representatives are very nice and easy to work with.
Alicia C. on
Try to take care of customer instead of the person on the phone. Place them on hold.
Curtis H. on
Anytime storage is one of the best storage places out there . The uhaul app and website need to invest in a better of way logging equipment to start the rental so that vehicals that are being provided are accurate. If I check out a vertical at a certain place online , it should be there and not have me drive to another location for pickup. I ended up going back to my rental place right by my home when the rental was not at the confirmation rental spot to start with. Thank goodness the two rental places I went too are great peeps or I probably would have lost my shit because of what I expect from my hard earned money. Quit dragging people through hell when today's technology gives you benefits if properly vested. Curtis
Peter B. on
I find it ridiculous that I was charged 25$ for “unfolded” blankets. Will never use your service again.
lynda g. on
I rented a 20 foot uhaul and was over charged a fee of 124.67. When I called back, the lady told me that the initial charge would fall off and I would get that money back. I need that money put back in my account.
June J. on
I was surprised that there was not a ramp or cords available in the truck. Perhaps that was in the fine print and I missed it.
Donald R. on
The lady working at this location was excellent. Price was good. Location was only like a mile from were I had just bought something. Excellent experience. DWR
Randy F. on
Truck was dirty before I left, and Uhaul is charging me $20 for cleaning. I had to call 1-800 to return vehicle. Try call office on 5/14-5/15 but no return call. No going back to this location. Going to stick with the Austin's Tx Stassney location, even if I live in Buda.
Hattie C. on
MAKE SURE YOU CHARGE THEM THE CORRECT AMOUNT FOR THE TIME THE VEHICLE IS USE. YOU'LL OVER CHARGED ME NOT ONCE BUT TWICE. AND I CAN'T SEEM TO TALK TO ANYONE ABOUT THIS JUST GET AUTOMATED MACHINE REPEATINGTHE SAME THING OVER AND OVER AGAIN.
Dylan R. on
Fast and easy.
Steven S. on
“Self pick-up” was absolutely terrible. Took over an hour and a half to get the keys. The 24/7 contact number went straight to voicemail and the 800# could not help me at all. Finally a worker showed up and after 20 mins of attempting to get the key they had to cut the lock off with a grinder. I will NEVER use uhaul again and make sure to spread the word as well. I was not offered any refunds or discounts for all the issues i experienced. Very poorly managed company.
Mabel S. on
Fabulous
John S. on
Returning the equipment was difficult to park due to size
DELTA W. on
There wasn’t much to say. She just took the keys quickly, and said uhaul will email us. She didn’t seem to happy, but oh well.
DELIA G. on
Its always clean never have a problem using uhaul.
John D. on
Excellent customer service!!!!
Valerie J. on
The trailer was too heavy for us to lift off the hitch of our truck. Lucky the person on duty had a jack to help us.
Russell E. on
I dropped off the trailer on Sunday, nobody was there. Fortunately I have a lot of experience with backing up trailers and around corners.
JOSE C. on
Have more help
JAMES H. on
Easiest part of the move.
jack j. on
Customer Service was fantastic! The lady stayed late hooking up my trailer as I had some issues. She did a great job!!!
John S. on
ok
Franklin C. on
Would not and will not recommend any uhaul because of being ripped off. Uhaul 2 times had the chance to correct me because I asked about each location and was told ok. Never anything about xtra charge. CROOKS!
John S. on
My problem is with the website your website is crap. And stop penalizing people who pay cash
John S. on
I ordered an open trailer and they gave me a box trailer because I was so pressed for time I just took it. It didn’t get all the stuff I needed to pick up and so now I have to make more trips.
DENNIS H. on
Great customer service!
SCOTT B. on
I was charged a $25 cleaning fee for (what looked like) some small pieces of paper in a portion (by the woman's admission) of the truck. Nothing filthy ans something that may have taken 2 minutes to sweep. It was not dirty or damaged, nor did it require any real "cleaning" that would go beyond basic usage. It cost me more to have her sweep a section of the truck than it did to rent the truck itself!
Victor C. on
Whoever closes out tickets in the morning when rental keys are placed in the overnight box, needs to carefully manage the correct fees to apply. I reserved a 15' uhaul truck and appliance dolly for 24 hrs with a $14 daily safemove insurance charge. I actually only used it for about 7 hours and returned it the same day along with the dolly. I was then charged for a 3 day rental along with a $15 cleaning charge. I left the truck absolutely clean, as I have in the past. Not only was I over charged for 2 additional days, but I should've had money sent back to me for driving about 9 miles less than what I anticipated on the original contract. Very unsatisfied.
MARY L. on
Staff is very friendly and knowledgeable.
Octavio G. on
rented an OH trailer twice, reported one tire needing air the 1st time I rented,was told would be repaired. rented again and issue was still there.