I had a reserved pick up time at 3:30 PM, Location not staffed full time and no one onsite.. Calls to all available U-haul numbers were not answered, only able to leave messages. Someone finally showed up nearly 20 minutes late.
Robert H.
Customer Reviews for Anytime Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
We had to hook-up trailer and there was no jack. How would a trailer this large not have a jack? we had to pick it up. People were not friendly!
Mary H.Great Customer Service! It was so simple to rent, use and return the trailer in the same day.
Buck F.Trailer was full of broken glass that I had to sweep out
Leonard O.Directions to the store from the email was not clear. Took me to a different location with the same name. The reservation also wasn't found/linked to my account even though it was confirmed.
DeJuan L.Online check process takes too long and equipment was missing
Elizabeth P.Awesome
ROSALINDA W.The online rental service was horrible to deal with. The location option was the word dealing with. To many steps. Made my move very difficult and unpleasant.
Maggie C.Everything good.. no improvement..
JOHN Z.I wash charged for a dolly, but there was no equipment in the truck. Made things much more difficult
Micaela J.Todo es perfecto gracias buena experiencia
Victor R.No complaints at all. I did have one item chewed on by a rat, but that was it. I cannot say when it happened over the last 2 years though so the problem may no longer exist.
corbin b. | Overall ExperienceI was very pleased with the customer service. I am not sure if she was the owner or an employee, in either case she was knowledgeable, and processed my order in a timely manner. I recommend this place for your U-Haul needs.
Raymond A.Thank you for providing me with over a year of peace of mind for my belongings!!
Kate W. | Overall ExperienceThe customer service person was very helpful and patient with this old geezer. She insured the trailer was hitched correctly and lights were working. At the return, although she was with a customer, she assisted me very quickly and communicated the reason to her current customer. A great job.
WILLIAM B.Outstanding as is. Don't change anything.
CHIP S.She was 10 mins late. rude. All in all I have a lower view on U-Haul in general.
Heather M.I was expecting a ramp to load the items that I was going to load. I wasn't told that it didn't have a ramp! It made it much harder to load! If I had had more time when I discovered that, I would have taken it back but my helpers were already on their way.
DANIEL C.Need newer trucks.
Luis A.Very well done.
JEFFREY D.Make it easier to lift the trailer hitch off of the ground and onto the vehicle trailer ball.
Thomas F.Everything was perfect!
ALICIA C.Trailer was not prepared, sitting in a field, tires were very worn and we were driving 2000 miles to destination. Pictures for approval of condition were very outdated and not accurate. No one there to help load the trailer on my vehicle, the lights connection cord was missing and had to be taken from another trailer. They couldn't find my reservation information and did not know where to return it at my destination causing issues when I got to my final destination with the return process. Very poor representation of U-Haul
Mark E.The location was OK except the app didn't take the barcode scan for after-hours trailer dropoff. It took about an hour of messing with the app to finally get it to take. Please change the app so it doesn't rely on scanning a one-dimensional barcode printed on a piece of paper, through a window, with a smartphone camera, in order to turn in a trailer after hours. A NFC tag isn't that expensive. Or at the very least a huge QR code instead of the tiny 1D line code.
JOHN B.Online price for a tow dolly was 155 and ended up being charged 233 not including taxes. When asked she wouldn't give me a straight forward answer. I feel gipped
MICHAEL D.Great service and the online return is an easy proficient process
William I.Appliance dolly that was reserved was not available Key for pad lock did not work
Samuel G.The truck had been dim headlights and the HVAC did not function well. However, the people at the store were very nice and helpful.
David H.More clear instructions on how to return trailer after hours
Gregory P.Dropped off during after hours. Process was very efficient.
CARLOS R.The staff especially. Always so pleasant and quick to return your calls or emails!!
TERRI B. | Overall ExperienceI marked off that the truck needed to be cleaned because when I received it it was dusty and dirty on the outside and had tons of dog hair in the inside. Go figure I got charged a $25 cleaning fee, I did not cause the truck to get dirty I just said it needed to be cleaned because it did. Additionally, I had someone contact me from another uhual asking if I still had the truck. Asked me to go to his store and he would ride me back to my car because the truck was reported stolen prior. I was not going to drive another 30 minutes out of my way to return the truck. I told him I'd return it to the location I rented the truck. He asked me when I retired the truck to leave the truck unlocked and in the vehicle. This made me nervous and I did not feel comfortable doing that. I returned the truck and gave the keys to the lady at the place I rented the truck from. I asked her about what was going on and she told me the guy from the other store had drive over there earlier looking for the truck. I told her what he had said and informed her I was not comfortable leaving the keys in the truck. I handed her my keys. He called me 10 minutes later asking if I left the keys for him. I told him no that I gave the other lady the keys. He got frustrated saying she wanted to keep the truck and then hung up. This was so unprofessional I feel like I got in the middle of an argument between 2 different locations over a pick up truck. My information should have never been given out, I should have never been in the middle of whatever the two of them where going through and to top it off I got charged $90 for a 1.5 less then 40 mile drive for 2 pieces of countertop that didn't make the truck dirty. The truck was already dirty I just reported it was dirty. Either way I am not happy.
Melanie M.My truck have a water leak and got my stuff wet.
John H.The attendant was excellent, no problems with the equipment. I will use you again.
THOMAS L.Truck I rented had mechanical problems, steering was shot. Truck drifted all over the road above 55, struggled to keep it in the lane and not hit other people.
PHILIP A.The attendant was very sweet and knowledgeable. She made sure I had everything I needed before leaving the facility.
LASANDRA W.Tires were old, cracked. Trailer started bouncing on the interstate. Had to wait 1 hour for roadside service. 2 hours turned into 5 hours for my task. No offer for refund..
KRISTOPHER Q.Due to road construction at this location makes it a bit difficult to navigate in and out of lot but renting and returning process is really easy . Friendly and informative staff made process smooth and quick .
ANTHONY L.I was charged an additional 20.00. I asked what the procedure would be since my 24 hr rental would end after hours. I was never told about the fee, only that the procedure to return is in the paperwork. This is a crappy way to do business. Everytime I do business with uhaul, yall find a way to take more. Well, shame on me. Trust me, won't happen again. Yall can keep the 20.
Douglas B.Nothing major but I Wasn't sure where to park when I returned the vehicle. Parking lot was full to the max. I ended up finding a spot in the back of the building. Just wasn't sure if it was the best spot to leave the vehicle. Other than that, experience was great!
Michelle H.Not a thing
JAMES A.Place is dirty, employees are rude
Ruben O.Just got off the phone with this location and I tell you the Lady I talked to was great. Handled my problem and set up anther appointment for me tomorrow.
RANDAL C.The back of the truck was filthy had a really badd stench with chunks of what looked like throw up in their. Also as soon as I picked up the truck there was a check engine light on made the drive a little uncomfortable due to the concern of the truck shutting down possibly.
Jose D.Retain staff member Brook. She was extremely helpful and knowledgeable.
JOSEPH PATRICK S.Friendly and helpful staff.
DON CURTIS T.The AC on the truck was not cooling. An August day in Texas is not a good day to Not Have AC working. Not the location fault as that was all good and the check in app worked good also
Robert G.The truck I rented had a crack on the door, making it impossible to close properly. The storm that came in the day after I rented it cause the cab of the truck to get wet. I would appreciate a credit of some sort for it. Ernest
ERNESTO O.All good. Personel was very helpful.
KERMIT H.Kendra at Sage and Sound Storage was amazing. I wouldn't have had a truck reservation if it wasn't for her. I made a reservation to pick up a truck at RightSpace Storage under Reservation #:26558140 Address- 227 Park 35 Cove N, Buda, TX 78610. I arrived and they said they have no trucks and they don't know why the Uhaul.com website is accepting reservations. They advised me to call the 1-800 Uhaul phone number. I did and the system kept disconnecting me from the call. Kendra was the only one that assisted me and made sure that I was able to move my son out of his apartment when his lease was up. I'm very grateful.
LAURA M.Great customer service! Friendly and helpful
AMANDA V.The car dolly had a broken ratched call them they said I had to call road side .
RYAN G.Need some improvement regarding web, billing and other organizational matters, at the transaction stage. However, the lady in this location is really kind and service-oriented, so my problems were resolved with empathy and ease.
EDWIN V.I was charged $20 for late check at 3pm? And $15for a packing blanket left inside the trailer. I'm not happy to say the least about the add on charges.
STEVEN H.Keep up the good work!
William S.The 2 women I dealt with were fantastic. A pleasure to deal with.
Greg S.The keys were not in a lock box for pickup. The attendant gave me the keys because they were still open during business hours. I wouldn't have been able to pick up the keys had they forgotten to put them in a lock box.
Sergio B.There are not enough great things to say about the superior customer service we received from the staff member that assisted us. She was simply amazing! From making a call to confirm the reservation, to being patient when we were running a little behind, to explaining the insurance, to helping hook up the trailer, down to making sure we knew exactly how to check back in since we were returning after hours. Also, super kudos for her social distancing and COVID-19 protection and explaining what she was doing for our safety. This was simply one of the best customer service experiences I have ever had! I would definitely highly, highly recommend this business for any of your moving or storage needs! Give them your business!!!!
FRANCIS M.Additional charge of $20 when U haul was returned in 8 hours ... this facility was closed and I have never been charged an after hours fee . Will no longer use u haul for rentals.
Michael W.Not much help to load and it is out of the way
Tony W.Loved the accessibility at any hour, the staff was helpful when I needed an additional unit, well secured, and pricing was GREAT!! I will rent again with this storage facility, if needed!
THERESA T. | Overall ExperienceSatisfied with my storage and will definitely recommend and use again.
JUANITA C. | Overall Experience