My truck have a water leak and got my stuff wet.
John H.
Customer Reviews for Anytime Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The attendant was excellent, no problems with the equipment. I will use you again.
THOMAS L.Truck I rented had mechanical problems, steering was shot. Truck drifted all over the road above 55, struggled to keep it in the lane and not hit other people.
PHILIP A.The attendant was very sweet and knowledgeable. She made sure I had everything I needed before leaving the facility.
LASANDRA W.Tires were old, cracked. Trailer started bouncing on the interstate. Had to wait 1 hour for roadside service. 2 hours turned into 5 hours for my task. No offer for refund..
KRISTOPHER Q.Due to road construction at this location makes it a bit difficult to navigate in and out of lot but renting and returning process is really easy . Friendly and informative staff made process smooth and quick .
ANTHONY L.I was charged an additional 20.00. I asked what the procedure would be since my 24 hr rental would end after hours. I was never told about the fee, only that the procedure to return is in the paperwork. This is a crappy way to do business. Everytime I do business with uhaul, yall find a way to take more. Well, shame on me. Trust me, won't happen again. Yall can keep the 20.
Douglas B.Nothing major but I Wasn't sure where to park when I returned the vehicle. Parking lot was full to the max. I ended up finding a spot in the back of the building. Just wasn't sure if it was the best spot to leave the vehicle. Other than that, experience was great!
Michelle H.Not a thing
JAMES A.Place is dirty, employees are rude
Ruben O.Just got off the phone with this location and I tell you the Lady I talked to was great. Handled my problem and set up anther appointment for me tomorrow.
RANDAL C.The back of the truck was filthy had a really badd stench with chunks of what looked like throw up in their. Also as soon as I picked up the truck there was a check engine light on made the drive a little uncomfortable due to the concern of the truck shutting down possibly.
Jose D.Retain staff member Brook. She was extremely helpful and knowledgeable.
JOSEPH PATRICK S.Friendly and helpful staff.
DON CURTIS T.The AC on the truck was not cooling. An August day in Texas is not a good day to Not Have AC working. Not the location fault as that was all good and the check in app worked good also
Robert G.The truck I rented had a crack on the door, making it impossible to close properly. The storm that came in the day after I rented it cause the cab of the truck to get wet. I would appreciate a credit of some sort for it. Ernest
ERNESTO O.All good. Personel was very helpful.
KERMIT H.Kendra at Sage and Sound Storage was amazing. I wouldn't have had a truck reservation if it wasn't for her. I made a reservation to pick up a truck at RightSpace Storage under Reservation #:26558140 Address- 227 Park 35 Cove N, Buda, TX 78610. I arrived and they said they have no trucks and they don't know why the Uhaul.com website is accepting reservations. They advised me to call the 1-800 Uhaul phone number. I did and the system kept disconnecting me from the call. Kendra was the only one that assisted me and made sure that I was able to move my son out of his apartment when his lease was up. I'm very grateful.
LAURA M.Great customer service! Friendly and helpful
AMANDA V.The car dolly had a broken ratched call them they said I had to call road side .
RYAN G.Need some improvement regarding web, billing and other organizational matters, at the transaction stage. However, the lady in this location is really kind and service-oriented, so my problems were resolved with empathy and ease.
EDWIN V.I was charged $20 for late check at 3pm? And $15for a packing blanket left inside the trailer. I'm not happy to say the least about the add on charges.
STEVEN H.Keep up the good work!
William S.The 2 women I dealt with were fantastic. A pleasure to deal with.
Greg S.The keys were not in a lock box for pickup. The attendant gave me the keys because they were still open during business hours. I wouldn't have been able to pick up the keys had they forgotten to put them in a lock box.
Sergio B.There are not enough great things to say about the superior customer service we received from the staff member that assisted us. She was simply amazing! From making a call to confirm the reservation, to being patient when we were running a little behind, to explaining the insurance, to helping hook up the trailer, down to making sure we knew exactly how to check back in since we were returning after hours. Also, super kudos for her social distancing and COVID-19 protection and explaining what she was doing for our safety. This was simply one of the best customer service experiences I have ever had! I would definitely highly, highly recommend this business for any of your moving or storage needs! Give them your business!!!!
FRANCIS M.Additional charge of $20 when U haul was returned in 8 hours ... this facility was closed and I have never been charged an after hours fee . Will no longer use u haul for rentals.
Michael W.Not much help to load and it is out of the way
Tony W.I brought the trailer back right after close at about 5:30. I left it clean with the dolly inside. When I got the bill I was charged for two days rental, late charge, cleaning fee and others. I am going to protest this charge with the bank.
Harold E.I returned the trailer on the 9th at 2:19pm to the location listed on the contract. The business was not open, so I left a message letting them know I returned the trailer and where it was. I have time stamped pictures showing I left the trailer and when I left it. I also have phone records showing I called the place. I called the business again on the 10th during their business hours, but again they did not answer. I got a $20 bill for "After hour service fee". I clearly dropped it off early and have phone records and time stamped pictures to show that. If this was because I returned the trailer when they were not open, my contract said I needed to have the trailer back on the 10th at 8:00am. The business doesn't open till 9:00am on the 10th. So, there is no way I could have avoided that $20 fee. This fee needs to be credited back to my card. I have already emailed someone about this and haven't heard from them. Horrible experience on both ends.
gregg S.The location I booked my rental through originally had stopped carrying U-Haul trailers by the time I went to pick up the rental a week or two later. Would have been nice to be informed of this prior to showing up there. Also was told the wrong ball hitch size so had to run back home for a replacement.
Mark K.WE have always had great experiences with Uhaul from Utah to Texas and Locally is why we will always be loyal customers. Being Military retired and having The military pack and move our belongs has always been done in a professional and satisfied customer service. Uhaul has been excellent and has done the same service and care for our family. We Thank you and keep up the great work!!!
Anthony H.They should tell your customers that the equipment has to be return by a specific time. When I reserve a trailer online and it just says that it is due back on a certain date with no time and then on that date I get a text saying that I have 45 minutes to return in the trailer or I'm going to be charged for an extra day is bullshit. You should let your customers know when they pick up the equipment that it needs to be returned by a certain time.
Christopher T.Very good customer service .
Ruben V.I've known the personnel at this location for a year and have always received friendly and competent service. Thank you.
William M.Great customer service, your representative was easy to talk with, very informative and professional. She deserves high praise.
John M.Very Helpful and great customer service will for sure to use again
Ruben V.I was not happy with the process for returning the truck ar all. It would be reason to consider another truck rental company in the future. This would be disappointing since I've used UHAUL for trucks at least 10 times over the past 3 years and rental 4 storage units. I just felt nickel and domed by the "convenience fee" of having a live person to check the truck in. I would have brought it back the next day if I knew I'd be checking it in on your dark parking lot. By the way, it's amazing technology, but I cannot believe you can do this much with technology, but you dont offer a Reawrds or frequent rental program. This is no reflection on Anytime Storage. They are all good people.
Charles H.I will never use the mobile app again. I was charged a $15 fuel fee even though I filled the tank exactly where I originally started.
Greg B.keep up the good work. The staff at this facility is the best
Leonard O.N/A was very friendly and asked about it tail light was out they would get it fixed
jesse M.Clean Truck, ease of access
Jason W.Location needs to inform customers about returning the rental better.
John L.Worst customer service I've ever experienced
Riley H.They charge me extra thing that i did ask for.
maria C.Pick up went smoothly
Madie R.There was plenty of space to easily park. The key drop was easy to locate. I called the number when I arrived and confirmed with the operator that I was turning the truck in. I made sure it had the return amount of fuel. It was a very easy check in process and was the smoothest rental I have done!
John B.Very helpful, knowledgeable service rep.
Brian I.The rental was missing both dollies and the furniture pads. We spent an hour going to rent some after we picked up the truck. We had to pay an extra $23.00 in dolly rentals because they weren't in the truck. When we spoke to customer service, they advised us we could pick up the dolly and furniture pads at another location 16 miles away. We lost time and money with U-Haul not being prepared for our move which was on a tight schedule. I feel this should have been taken care of since we reserved the truck and supplies 3 days in advance. We had to wait until 9 am to talk to customer service, which was an hour past our pickup time. Giving us a late start and no supplies made our moving experience with U-Haul disappointing. If you are going to put a hold on my credit card, then I feel like the items should have been there. I wish our experience would have been better.
Isaac F.very courteous and professional service.
Waldemar T.Loved the accessibility at any hour, the staff was helpful when I needed an additional unit, well secured, and pricing was GREAT!! I will rent again with this storage facility, if needed!
THERESA T. | Overall ExperienceSatisfied with my storage and will definitely recommend and use again.
JUANITA C. | Overall Experience