Customer Reviews for Anytime Towing And Recovery LLC
(U-Haul Neighborhood Dealer)

Rating:

1.0

So many issues... Had reservation scheduled for after hours pick up on 6/20/26. Showed up and was unable to pick up my truck. Called uhaul and was told I would need to pickup the truck the next morning because after hours pickup was not available at this location. If it's not available, why was it advertised? And why did I receive notifications confirming the after hours pickup? Because we had no other option, we had to go back the next morning and have our reservation changed to 8am on 6/21/26. Show up early and at 8am, check my app and now it is saying I can pick my truck up through the app. I started the process and get to a point where I am told to go into the shop and get the key from the employee. I do so, and then go to find the truck. Upon getting to the truck, I am prompted to take photos through the app. I took photos of all sides of the truck. Then took photos of the odometer and fuel level...both of which DID NOT match what was on the app. I tried to upload the photo and change the odometer reading on the app which showed 113 MORE miles than what it said was on the app. I went back into the shop and told the girl, and showed her the photo. She took a photo of my photo and said she would "make a note". I honestly had zero confidence she would make any notes. So, get in the truck and it is filthy and smells like cigarettes. If we weren't in desperate need for the truck, I would have cancelled my reservation...but, we needed it. We take care if our business and returned the truck less than 12 hours later. I took photos of the mileage and where I parked the truck. Tried to do the mobile drop off through the app but ended up getting an error. When I got home, I called uhaul and told them I had some concerns. I first asked about the $50 reservation guarantee since we were unable to pick up our truck after hours as advertised. She took care of submitting the claim. Then I told her I tried to use the app to confirm i returned the truck but got an error message. I also expressed my concerns about the wrong mileage and wrong gas levels. She had me send her my photos and said she updated everything. Yesterday, 6/22/26, I received an email from uhaul with my final receipt. Upon review, I was charged for miles I DID NOT DRIVE, as well as a charge for 3 days of rental! I had the truck for less than 12 hours!! I was also charged for fuel when I returned the truck with the SAME amount of fuel that was in it when I picked it up. I contacted uhaul via chat on the app. Expressed my concerns about being charged $650 for my rental! She submitted a claim and told me I could also go directly to the place I rented the truck from...so, after work I went to Anytime Towing and showed them my receipt and explained everything that was wrong. The guy I spoke with was clearly annoyed that I was there. He submitted an additional claim for me. Also confirmed he could see the photos I had previously submitted. This morning I get a notification that I was issued a $100 credit. I was overcharged by nearly $300!!! I opened my app again and talked to someone via chat. I told them I wanted to escalate the matter. They reopened my claim and shortly after, I received a message from the area manager calling me a liar and saying he gave me $150 in refunds as a "goodwill gesture" and basically told me I was a liar. I provided him with further photo evidence to prove I was indeed NOT a liar. I also asked for contact information for his manager because I wanted to discuss this matter further. He never responded to me after I sent him photos but issued me an additional $200 refund. I have always had great experiences with uhaul, but this experience has disgusted me. I'm a very honest person and for someone to accuse me of lying about this is appalling. I hope this doesn't ever happen to anyone else. I don't feel like the situation was handled with any professionalism at all. I understand there are a lot of dishonest people out there but, I'm not one of them. Every person I spoke with made me feel like I was lying. Not a single person was sympathetic to the situation or ever apologized. The only time I felt like someone was listening was in the chat sessions. If it were possible, I would request a full refund for the experience I had.

Rating:

5.0

Newberry was very helpful

Rating:

5.0

Didn't have equipment i needed. A car hauler trailer. So he called another uhaul dealer in the area and had me follow to the other location so I could get the rental i needed.

Rating:

1.0

Do the world a favor and Go out of business.

Rating:

5.0

The customer service was outstanding!

Rating:

1.0

I walked in and a very heavy set man was laying in a recliner and he slowly made his way to the counter. It took 10 minutes to get everything lined up. He hitched the trailer and the chains were hanging and I said they didn’t look right - he said they were fine - I had rented a month prior in WI from a Fantastic woman who was Vigilant about the set up, showing me what she was doing and she checked all the lights and signals. He took a photo so you should be able to see that he just hooked the S hooks to my hitch and the chains were basically brushing the ground. The hitch also made me nervous as it looked angled instead of flat…..I own a boat and tow it so I am not unfamiliar with towing. I got home and I had received email instructions on how to set up the tow/chains and guess what? He left me with a potential DISASTER. Someone is going to have issues who rents from this lazy Ass. I changed the hookup to match the instructions and what I had been taught by the Eagle, WI Uhaul rental.

Rating:

5.0

Staff are always professional, friendly, and knowledgeable.

Rating:

5.0

Friendly and helpful.

Rating:

3.0

They did help me but there appeared to be inventory mismanagement on which truck I was going to get

Rating:

5.0

Gas mileage is horrible in the truck. 8 mi to the gallon was all it got. One would think the truck would have gotten better gas mileage than 8 miles a gallon. Gas hog and uhaul rather needs to get better trucks or lower the rental rates on these gas hogs

Rating:

3.0

Trailer was in a dirt lot that was flooded in several areas. This made it almost impossible to inspect the inside of the trailer until after it was hooked up and moved. The inside was not swept.

Rating:

5.0

They were friendly and knowledgeable, I was completely satisfied with Anytime Towing and Uhaul. Thank you

Rating:

5.0

Very helpful and curious. Highly recommend this location

Rating:

5.0

Helped me in a desperate time of need, quick fast and in a hurry! I can’t thank you enough for the help on a very stressful day Thanks again!

Rating:

5.0

Great job

Rating:

5.0

This location is convenient and all I’ve interacted with are friendly and helpful.

Rating:

5.0

Employees at anytime towing were very helpful and friendly with renting the uhaul.

Rating:

4.0

They were very efficient, helpful, and kind. Thank you!

Rating:

5.0

Mike Piche is an amazing person and when he towed my wrecked car and supported me I go above and beyond to support him whenever I can

Rating:

5.0

Thanks to U-HUAL for the friendly staff, excellent service, and the system. Our moving experience with U-HAUL was wonderful.

Rating:

5.0

Things could not have went better!

Rating:

4.0

Great staff.

Rating:

3.0

The lot is muddy and tight. The office is small and not well supplied or organized.

Rating:

5.0

Quick and easy, no fuss dropoff.

Rating:

5.0

Advertise better in Canada. We could not get the size we needed and the border lady said check Michigan. So we did.

Rating:

4.0

We had great customer service last minute accessibility and had what we needed. Return was easy. Nothing to.improve.

Rating:

3.0

Men who know how to hook up trailers.

Rating:

5.0

Very happy.

Rating:

3.0

The truck was great, but the trailer didn't have the brake fluid cap on it. I called and asked about it, but I never received a call back. I had to rig it up with tape and a plastic bag to drive across the country. The truck floor had a little mud in it, but it was raining, so it was somewhat tough to avoid. The truck did the job good!

Rating:

4.0

Love these guys. Always rent here.

Rating:

5.0

Great service, very friendly and helpful. Big THANKS Keep Up the Great service

Rating:

1.0

Truck was not ready at location when I got there. After waiting an hour they brought in a bigger more expensive truck. would not recommend

Rating:

3.0

The location is a little sketchy.

Rating:

5.0

Have dropped off a Uhaul here before and chose them again because they were very helpful. They were again. Would recommend!

Rating:

5.0

Everything was smooth and efficient. They were friendly and professional.

Rating:

4.0

For where you are going this location and staff are very good and helpful. Improvements cannot really be made, same as Waterford UHAUL.

Rating:

5.0

Impressed with the friendly service

Rating:

5.0

Anytime Towing is open 7 days, so drop-off was very easy and convenient.

Rating:

5.0

Anytime Towing went above and beyond to help us

Rating:

5.0

Great service and they went out of the way to help me out. I will definitely rent from them again next time.

Rating:

5.0

Very friendly and poliet and goos prices very helpful

Rating:

5.0

Nothing! Owner of business is a pleasure to work with, he always takes really good care of us.

Rating:

3.0

We reserved a large trailer but we were told a day or so before that only a smaller size was available. No compensation was offered.

Rating:

4.0

The Anytime Towing employees were amazing! I made the reservation on line for an in-town usage, and it was listed as okay for a 24/7 rideshare. I arrived there Monday night after hours, and your online system said I had to check in after 8:00 a.m. the following day. This would NOT have worked for me. The employees were still there after hours and connected me with the truck I had reserved.

Rating:

3.0

This was the worst experience with UHaul ever. And we have rented a lot. Its not the pick up location but everything that lead up to it. So unhappy and am leary of renting from UHail again.

Rating:

4.0

Cute store cat

Rating:

1.0

I stood there for 5 minutes while three people were behind the counter talking.

Rating:

1.0

The trailer that I had reserved was not a alaibke dispite the website saying that it was so I ended up paying doibke what I expected too. The trailer that I got was also. In poor condition with a bad tire that had a gash in the middle of the sidewall. I'm amazed it didn't blow out.