Customer Reviews for Apex Tint LLC
(U-Haul Neighborhood Dealer)

118 reviews

11513 Lebanon Rd   Mount Juliet, TN 37122

(615) 758-7981

Location Hours

  • Mon-Sat: 8 am - 6 pm
  • Sun: Closed

Services at this Location:

Contact Us

(615) 758-7981

11513 Lebanon Rd
Mount Juliet, TN 37122

Services at this Location:

Location Hours

  • Mon-Sat: 8 am - 6 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Nothing really to rate. Just a gravel lot and a drop box. Nobody was staffing this facility when I dropped off though it was middle of the day. Very difficult to even find this location, it is tucked away in the back with no signage at all.

Robert C. 
Rating:
5.0

Customer did not leave a comment.

Dixie M. 
Rating:
3.0

Customer did not leave a comment.

Thomas M. 
Rating:
2.0

As soon as I got out of my car to do the self help on my phone I got lots of workers close by whistling and hassling me. I was very uncomfortable.

Keisha S. 
Rating:
5.0

Customer did not leave a comment.

Derek R. 
Rating:
1.0

Cigarette butt and dirty floor; felt like we were an inconvenience to the guy working there. Asked for a receipt as he walked away and he yelled back “it's in your email”. Difficult to find location.

Charisse C. 
Rating:
5.0

very nice, accommodating location

Linda S. 
Rating:
3.0

Customer did not leave a comment.

Alex A. 
Rating:
2.0

Customer did not leave a comment.

Trevie D. 
Rating:
4.0

Customer did not leave a comment.

Clarence E. 
Rating:
5.0

Our experience was easy, quick and convenient. The gentleman that help me was informative and had good customer service.

Jane W. 
Rating:
4.0

Customer did not leave a comment.

Michael W. 
Rating:
5.0

Customer did not leave a comment.

Marsel N. 
Rating:
4.0

Customer did not leave a comment.

CARLOS D. 
Rating:
1.0

Extremely difficult to find. No signage. Gravel road and parking lot. No one to help.

Marlaina C. 
Rating:
5.0

Customer did not leave a comment.

MARK G. 
Rating:
2.0

I was informed there would be an additional charge for dropping off after hours and was not told prior that there would be a charge. I also left an unused large wardrobe box in the back with a receipt and a note in the front of the truck asking that it be returned, but it was not.

Karolina P. 
Rating:
5.0

It was a new experience having to self check in but I had a problem with it but I won't next time

WADE M. 
Rating:
3.0

Returned the truck on time and the manager was no where to be found so the keys where left in a drop box around 2:30. Didn't get a receipt confirmation until two days later and then received charges for the extra day. So I called and was told he was closed the day before and had just checked the truck in. But I am stuck with the charges for the extra day. This is very frustrating.

KENDALL T. 
Rating:
5.0

Customer did not leave a comment.

AUTUMN T. 
Rating:
1.0

Customer did not leave a comment.

frank S. 
Rating:
4.0

Customer did not leave a comment.

ELDA I. 
Rating:
5.0

Customer did not leave a comment.

BRIAN C. 
Rating:
5.0

Customer did not leave a comment.

ABRAHAM C. 
Rating:
5.0

Everything was clean and easy to use. Two minutes for paperwork and I was gone . Thank you.

STEVEN C. 
Rating:
5.0

Customer did not leave a comment.

Eric M. 
Rating:
4.0

Only reason I gave this four stars and put not applicable for cleanliness and inviting was because I arrived to return the truck before 6pm only to find that there was nobody on site and that they were closed despite google listings saying otherwise. I was able to contact an employee over phone and he advised I use the drop box. But because I didn't have a lock with the vehicle (used my own), I had to load the two dollys and furniture blankets in the front cab of the uhaul and lock the doors manually before dropping the keys. Not ideal but nevertheless I was still able to drop with any major hassle.

JONATHAN RAYMOND F. 
Rating:
5.0

All is good

JOHN T. 
Rating:
5.0

Check-in and check-out were super easy!

Michael B. 
Rating:
3.0

Customer did not leave a comment.

Daniel M. 
Rating:
3.0

First thing, the truck was clean, not an issue. Customer service was pretty good. Only thing I had an issue with, is that I originally had the truck set for a 4 day use, but ended up only needing it for one day. But I ended up paying more just for one day than 4 days. Maybe I don't get how Uhaul works, but that seemed a bit sketchy to me. Plus I had to go pick the uhaul up different location than where I placed the order. Which made it more sketchy to me. All I will say is, make sure each person can explain why a person will pay more money for 1 day and less money for 4 days of rental. Something doesn't seem right. And the place where I received the uhaul went through the pricing so fast like he didn't want me to find out what I was paying for. Very sketchy.

TERENCE S. 
Rating:
3.0

Customer did not leave a comment.

PAUL D. 
Rating:
5.0

Customer did not leave a comment.

george P. 
Rating:
4.0

The truck didn't run well. The "sanitizer" was stifling, 'cause it was aerosolized can air freshen, instead of an approved disinfectant. Thanks , NOT! AS WELL, The engine needed a tune up and due to this, there was a constant lurching and just a rough running and driving experience. I have driven a few trucks and busses and RV on many trips. With no incident to compare. When idling it nearly choked off. The employee was more thab kind and did fine. The issue here needs to be the owner's responsiblity. You must invest in the business. It's a big company, so there is NO EXCUSE, other than GREED!

Tory B. 
Rating:
5.0

Customer did not leave a comment.

CORBIN T. 
Rating:
1.0

I was told there would be no charge if I didn't go over a certain amount of miles. I only put 32 miles on the truck and was charged 79 cents per mile. When I called regarding the issue after seeing the charges on the receipt, I was told it's 79 cents on Friday and Saturday no matter how many miles. I received two different quotes from the same Uhaul in Mt. Juliet, TN located on Lebanon Rd. The staff needs to work on communicating the correct information to customers and not mislead them to think they will be charged a price and then be charged something totally different.

Shannon W. 
Rating:
5.0

The staff at Apex Tent were extremely helpful to me when internet was causing issues with the pickup & when my reservation needed changing by a few weeks. I was very happy with the truck and it's condition, I would highly recommend them to anyone needing the service.

RYAN V. 
Rating:
2.0

No one was there to drop off keys and people were loitering around and made us uncomfortable and could've stole the keys

Lenny B. 
Rating:
1.0

You can stop losing to people telling them that they're only gonna be charged a certain amount and then charge something else and it's real inconvenient to get to the key in the back of the truck when ur parked in the trees and bushes

Katherine N. 
Rating:
5.0

Nothing. Great customer service picking up at the location. I also needed an extension with return due to a severe thunderstorm and I called the 1.800 number and the representative was extremely helpful and sent me the return video. My daughter used uhaul today because I recommended her to use this service.

THOMASA C. 
Rating:
5.0

Customer did not leave a comment.

Victoria M. 
Rating:
3.0

Need street & office sign

WENDY M. 
Rating:
5.0

Better signage at street to identify location. Tyler excellent customer service. Clean location, truck available short notice. Thank you!!

CAROL S. 
Rating:
5.0

Customer did not leave a comment.

BRADLEY T. 
Rating:
4.0

Customer did not leave a comment.

KEITH C. 
Rating:
5.0

Easy return

Mark A. 
Rating:
5.0

Customer did not leave a comment.

DAVID R. 
Rating:
5.0

Customer did not leave a comment.

Richard S. 
Rating:
2.0

Provide the $12 appliance dolly that they pay $12 for instead of having them wait on the hold for 45 minutes with customer service.

Derek M. 
Rating:
4.0

Customer did not leave a comment.

EBRIA P. 
Rating:
1.0

The most difficult experience of moving so far. Will be renting from another company in the future

Brenna B. 
Rating:
4.0

Customer did not leave a comment.

CHANTLEY F. 
Rating:
5.0

Customer did not leave a comment.

JACOB C. 
Rating:
5.0

Customer did not leave a comment.

JAMIE R. 
Rating:
5.0

I had reserved a truck with Budget Truck Rental and they let me know the day before I was supposed to get the truck “they couldn't locate a truck” for me even though I had reserved weeks ahead. U-Haul saved the day by getting me a truck. These guys were fantastic.

DAVID S. 
Rating:
5.0

Customer did not leave a comment.

DENNIS C. 
Rating:
4.0

It was supposed to be a mobile pick up but wasn't.

JOSEPH B. 
Rating:
5.0

Customer did not leave a comment.

JUSTIN C. 
Rating:
5.0

Customer did not leave a comment.

VICKIE G. 
Rating:
5.0

Customer did not leave a comment.

Makenzie M. 
Rating:
1.0

Pickup my truck button did not show up on pickup. Support line hung up on me twice and never ended up working. I originally scheduled pickup down the street then it was moved 30+ minutes away from me two days before.

Austin B. 
Rating:
3.0

Location was hard to find and no one was there to process the drop off.

Eric S. 
Rating:
5.0

Customer did not leave a comment.

Erich B. 
Rating:
4.0

The rates are outrageous!! Lower them to a reasonable amount

TRACY E. 
Rating:
4.0

Do not send out previously damaged and not fixed vehicles.

Luke W. 
Rating:
4.0

Customer did not leave a comment.

SANY Y. 
Rating:
1.0

Truck Service Needed! lights were showing on vehicle's dashboard. Front Window was not well cleaned for driving. There was only 1/4 tank of gas in the truck when taken.

Leah C. 
Rating:
5.0

Customer did not leave a comment.

MARY J. 
Rating:
5.0

I was super easy, thank you

Robert M. 
Rating:
4.0

The location is a little difficult to find if you are not familiar with the area because it sits behind other businesses. The staff was only contacted on the phone after hours but were friendly and helpful. Turn in was easy and seamless.

Michael G. 
Rating:
5.0

Customer did not leave a comment.

Astrid B. 
Rating:
4.0

Building was difficult to find as it is tucked behind other businesses.

Gregory M. 
Rating:
4.0

Customer did not leave a comment.

THOMAS B. 
Rating:
5.0

Customer did not leave a comment.

rhine J. 
Rating:
2.0

Not attentive to needs of customer

Reginald N. 
Rating:
4.0

Customer did not leave a comment.

Athol I. 
Rating:
5.0

I am very appreciative of your kindness and professionalism!

Karen L. 
Rating:
3.0

Getting the truck through mobile was honestly the worst experience. I spent over an hour trying to do it and was transferred 5 times for different pieces of getting it to work. So insane.

Nicole G. 
Rating:
5.0

Customer did not leave a comment.

Whitney K. 
Rating:
3.0

Customer did not leave a comment.

Ralph S. 
Rating:
1.0

Anyone that rents out these crappy trucks should be ashamed of themselves. NOT A SATISFYING CUSTOMER

Nichole D. 
Rating:
3.0

Customer did not leave a comment.

Michael H. 
Rating:
4.0

This location could use a sign near the road entrance. At night, you cannot see where to enter. It is a small alley-type road between two businesses.

TARA B. 
Rating:
3.0

Sign in truck said that we would get $25 back on rental if returned with blankets folded & truck swept. Which we did. When we returned the truck place was hard to find & they were closed. Supposed to be open until 6. We were 2 days early and at 4 pm. Sign said to lock all equipment in truck cab. So we moved everything to cab & white footprints from their white rock parking in back of truck. Guess we lost $25 because they weren't open when they were supposed to be and had to fit 2 dollys and 36 folded blankets in cab or leave my padlock on truck. Just didn't seem right to us.

Sheri R. 
Rating:
4.0

Easy pick up process.

sam F. 
Rating:
3.0

Hard to find Hard to get truck into lot from busy road.

francine K. 
Rating:
1.0

I was charged for extra miles and I disputed them before finishing my checkout, and I never received and call, text, or email regarding the matter. I also never received my final receipt.

Tremaine A. 
Rating:
4.0

Customer did not leave a comment.

Autumn D. 
Rating:
3.0

Customer did not leave a comment.

daniella F. 
Rating:
5.0

The location was great but the online check in process was awful! I will never rent this way from U-haul again. There is a lengthy sign up process and when you go to pick up the truck I expected it smooth, but it was terrible. Waiting in the heat, for confirmation, asking for a copy of your passport or home lease agreement. All of that should have been handled before time. Only time I would consider U-Haul in the future is a counter check out in.

Chris B. 
Rating:
5.0

Customer did not leave a comment.

Derek M. 
Rating:
4.0

Customer did not leave a comment.

Erin B. 
Rating:
3.0

Customer did not leave a comment.

daniella F. 
Rating:
5.0

Thanks convenient, fast and friendly!

Carry M. 
Rating:
5.0

Nothing!

JOSEPH M. 
Rating:
5.0

Good job at location

Edward C. 
Rating:
5.0

The truck that I rented was not the truck I requested. I ask for a 10 foot truck and got a15 foot truck it was too big.

John H. 
Rating:
5.0

The guy was very friendly and professional got me in and out!

Jasmine M. 
Rating:
5.0

Customer did not leave a comment.

Anthony J. 
Rating:
1.0

My experience with Uhaul ruined when I received the final contract and there was a $21.95 charge for "After Hours Service Fee" what BS. They had to check the truck in at some point, that is a cost of doing business!!!!!!!!!!!!!!!!!!!!!!

Dennis C. 
No reviews have been submitted for this location.

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