Customer Reviews for Appletree Storage Gonzales
(U-Haul Neighborhood Dealer)

186 reviews

37558 Hwy 30   Gonzales, LA 70737

(225) 644-4814

Office Hours

  • Monday - Friday:
    9 am - 1 pm / 2 pm - 5 pm
  • Saturday:
    9 am–1 pm
  • Sunday:
    Closed
Special Operating Hours
  • 7/20/2024: 12:00 pm - 2:00 pm
  • 7/26/2024: Closed
  • 7/27/2024: 12:00 pm - 2:00 pm

Services at this Location:

Contact Us

(225) 644-4814

37558 Hwy 30
Gonzales, LA 70737

Services at this Location:

Office Hours

  • Monday - Friday:
    9 am - 1 pm / 2 pm - 5 pm
  • Saturday:
    9 am–1 pm
  • Sunday:
    Closed
Special Operating Hours
  • 7/20/2024: 12:00 pm - 2:00 pm
  • 7/26/2024: Closed
  • 7/27/2024: 12:00 pm - 2:00 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Sandy Naquin did an excellent job. She was so nice and helpful!

Thomas S 
Rating:
5.0

Everything was great and went smoothly. Sandy is very professional and courteous

aaron m 
Rating:
3.0

The U-Haul App does not work. You need to develop an app that actually can work. It took us 40 minutes to pick up the truck. This is far too long. U-Haul used to function more efficiently.

Edwin J 
Rating:
1.0

No one was at the location. Waited over 2 hours and I was lucky that a U-Haul district manager came along and was able to help me get the trailed that I needed. Two of the front tie downs were broken.

Rodney H 
Rating:
5.0

The people are helpful and friendly. It is close which makes it convenient

Barbara B 
Rating:
1.0

U had to spend more in gas getting an actual uhaul place and the right directions to it through the uhaul app than my entire trip basically. Their system and web page is completely out dated and they are the most unorganized rental company i have ever seen in life

Heather R 
Rating:
4.0

Rental experience was seamless. Excellent customer service and kind office staff!! Will definitely rent from Apple tree Storage for future u-haul needs.

NERISSA R 
Rating:
5.0

N/A. Highly recommend that location.

Tara T 
Rating:
5.0

Keep doing what you’re doing. Great service from the lady at the desk.

Dwight P 
Rating:
5.0

Customer did not leave a comment.

David H 
Rating:
4.0

Customer did not leave a comment.

Cornell B 
Rating:
5.0

The lady that helped us was amazing and very professional

Amanda R 
Rating:
5.0

The Staff there are very professional and accommodating. They were genuine and may my experience pleasant. You just don’t find that everywhere.

Karen B 
Rating:
2.0

Not sure who answered the phone there she was very helpful but someone the day before never noticed the tow dolly there!

Leonard S 
Rating:
5.0

Customer did not leave a comment.

TROY J 
Rating:
5.0

Customer did not leave a comment.

Ontrea S 
Rating:
5.0

U

TIMOTHY R 
Rating:
5.0

Customer did not leave a comment.

Sarah H 
Rating:
5.0

I’m a little of a neat freak so please don’t mind me but the dirt and leaf’s on the floor was was not so clean for me I did get as many leafs out as I could

Candace D 
Rating:
1.0

The lady at the counter was very rude and not helpful at all we didn’t notice until we left that the seats were sticky and called back and spoke with the same rude woman who suggested I wipe the seats and didn’t offer any other solution or even apologize for the inconvenience I was very disappointed with the entire experience

krista t 
Rating:
5.0

Thank you U-Haul!! Tonya was great the truck I rented was perfect!

Lourdes S 
Rating:
5.0

Everything went well.

Glynis K 
Rating:
5.0

Customer did not leave a comment.

Peggy T 
Rating:
3.0

The U-Haul was just returned and smelled strongly like weed. I reported it to the agent and she didn’t seem to care.

Nolan A 
Rating:
4.0

Customer did not leave a comment.

STEPHEN E 
Rating:
5.0

Very happy with the service.

Lourdes S 
Rating:
5.0

Lady was very knowledgeable and very polite

David G 
Rating:
5.0

Customer did not leave a comment.

sean f 
Rating:
5.0

Customer did not leave a comment.

LaTasha J 
Rating:
5.0

Customer did not leave a comment.

Matthew B 
Rating:
5.0

Booking was easy. Office Mgr. was courteous and competent. Trailer was in Excellent condition and return was quick and easy.

jerry f 
Rating:
4.0

Customer did not leave a comment.

Vickie B 
Rating:
5.0

Customer did not leave a comment.

angela c 
Rating:
1.0

Customer did not leave a comment.

Chance B 
Rating:
5.0

Tanya at Apple Tree Storage was courteous and knowledgable-- a complete pro. Rental van had <20,000 miles, and functioned perfectly for a 600 mile round trip. Clean, ice cold AC, decent radio, and plenty of power. I would recommend Tanya @ Apple Tree Storage in Gonzales LA, and the Ford Sprinter 250 Van for smaller moves (1 bedroom apartment) without hesitation.

Timothy S 
Rating:
5.0

Stay the same

Margell M 
Rating:
5.0

Customer did not leave a comment.

Christina I 
Rating:
5.0

The lady at the desk was very helpful and friendly :) easy drop off process

Megan P 
Rating:
5.0

Customer did not leave a comment.

BETTY W 
Rating:
5.0

Customer did not leave a comment.

Craig D 
Rating:
4.0

Customer service representative name Tanya was nice and helpful throughout the entire process.

ELISHA F 
Rating:
5.0

Good morning I just love the young lady who service me, she was awesome, again thank you❤️🥰😘

Susie B 
Rating:
5.0

Customer did not leave a comment.

Matthew G 
Rating:
5.0

Customer did not leave a comment.

Charles M 
Rating:
5.0

Customer did not leave a comment.

Barbara F 
Rating:
5.0

I THINK PERSONALLY IT TAKES TO LONG TO COMPLETE TO APP TO RENT THE TRUCK. I WISH IT WAS MORE EASYERBUT OVER ALL ITS OK

JACKIE S 
Rating:
5.0

Customer did not leave a comment.

Emily M 
Rating:
5.0

Customer did not leave a comment.

Johnny A 
Rating:
5.0

Fast and easy service

MARTY B 
Rating:
5.0

Customer did not leave a comment.

Mary G 
Rating:
5.0

Customer did not leave a comment.

Gretchen S 
Rating:
5.0

Customer did not leave a comment.

AMANDA C 
Rating:
5.0

Customer did not leave a comment.

Jason B 
Rating:
5.0

Customer did not leave a comment.

Rosa H 
Rating:
3.0

Customer did not leave a comment.

Manuel V 
Rating:
5.0

None

JAVIER J 
Rating:
5.0

I have no recommendations! Ms. Tanya was so nice, courteous, and polite. She made our experience so easy and smooth!! I would definitely recommend Appletree Uhaul to my family and friends and we would definitely use them again.

Debbie S 
Rating:
5.0

I think I left my wallet in the truck

Darryl H 
Rating:
5.0

Customer did not leave a comment.

Donna B 
Rating:
5.0

The truck was dirty inside and smelled like cigarette smoke.

Seth R 
Rating:
5.0

Customer did not leave a comment.

Eric P 
Rating:
5.0

Customer did not leave a comment.

JUSTIN A 
Rating:
1.0

Customer did not leave a comment.

LINDSEY B 
Rating:
5.0

Great service, clean, very friendly.

Landon H 
Rating:
5.0

Customer did not leave a comment.

Deatria H 
Rating:
5.0

Quick and easy…the lady at the desk was a bonus, great customer service, very nice lady!

laquita j 
Rating:
4.0

Customer did not leave a comment.

Vincent I 
Rating:
5.0

Very neat n organized

Latahsa S 
Rating:
5.0

Help with after hours was unable to put mileage in and take the pictures

Jearmy M 
Rating:
5.0

Dirty vehicle and the windshield wipers were bad in need of replacement.

Troy G 
Rating:
5.0

Customer did not leave a comment.

Randy J 
Rating:
5.0

Customer did not leave a comment.

Stephen S 
Rating:
5.0

This representative was very helpful and outgoing. She gave us her undivided attention and took care of everything. We were impressed with her customer service and knowledge of how everything worked and was able to explain everything to us. She actually took time to make sure we were ok and taken care of - like we mattered.

susan e 
Rating:
5.0

Customer did not leave a comment.

Junie M 
Rating:
4.0

Customer did not leave a comment.

LaQuesha B 
Rating:
5.0

Customer did not leave a comment.

Onesha s 
Rating:
4.0

U-Haul needs to put a jack on the tongue of the trailer to help with hitching and unhitching

Eddie G 
Rating:
5.0

Customer did not leave a comment.

Jessica M 
Rating:
5.0

Customer did not leave a comment.

Harry H 
Rating:
5.0

The worker was very nice & friendly she got STRAIGHT to business I rate her customer Service a 10 keep up the good work nice location if u picking up from IAA AUCTION

Terence P 
Rating:
5.0

Customer did not leave a comment.

Celia G 
Rating:
5.0

Customer did not leave a comment.

CHARLES H 
Rating:
5.0

Customer did not leave a comment.

Kendrick B 
Rating:
4.0

Customer did not leave a comment.

Richard S 
Rating:
5.0

Customer did not leave a comment.

JOHN M 
Rating:
5.0

Very friendly throughout the process.

Chantel H 
Rating:
5.0

Customer did not leave a comment.

JOSE C 
Rating:
5.0

Customer did not leave a comment.

Lakisha H 
Rating:
3.0

Truck was very loud it was not a smooth ride

Leroy W 
Rating:
5.0

Customer did not leave a comment.

Relasson S 
Rating:
5.0

Unfortunately, the moving tools that I needed like a furniture dolly and blankets were not available at this location. Otherwise, the guy was really nice and took good care of me.

Brant M 
Rating:
2.0

The 15' rental Truck was over charge rental start time at 2:48 PM and returned at 8:00PM

Mack B 
Rating:
1.0

Customer did not leave a comment.

Harold K 
Rating:
5.0

Customer did not leave a comment.

jerome W 
Rating:
5.0

Customer did not leave a comment.

FRED H 
Rating:
5.0

Excellent service. The lady at the front desk was amazing and very helpful. My son forgot his toy there and she called me to let me know and saved it for him. The truck was ready and clean when we got there.

Trina E 
Rating:
4.0

Did not have the dollies the website gives you options for so we were charged $10 for a furniture dolly that we did not receive

Steve K 
Rating:
5.0

Customer did not leave a comment.

timothy r 
Rating:
5.0

Bryant was a nice agent

Christopher B 
Rating:
5.0

Customer did not leave a comment.

robert b 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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