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KURT M
Customer Reviews for Appletree
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
THE MILEAGE RATE IS OUTRAGEOUS-----YOUR COMPANY IS AS BAD AS THE BANKS AND THE OIL COMPANIES AT STICKING IT TO THE CONSUMERS.!!!!!!!!!!!!!
ROBERT HDid not have the reserved appliance hand truck, brakes need some work, difficult to get vehicle into reverse. The tank was not at half when picked up. All they did was blame U-Haul and it was not up to them to advise they didn’t have the appliance hand truck end up having to purchase one at 159. Less that 5 dollars worth of gas used. They charged us 18 and change. And would charge more kilometres for use to add more gas. It was not at 1/2 tank to begin with …
LAURA GNothing. Excellent all round!
MICHELLE LThe van was not clean. paper and dirt on the floors and seats
KURT MPlow your lot better pls Very pleasant individual
Cal HWas hoping rates per/km were a little cheaper .
TONY AAJ was excellent and very detailed as well as personable Thank you AJ
DARRYL KI had a truck reserved at another location in Grimsby - at the same site as the storage unit from which we were moving. Unfortunately the truck broke down and I had to go to this other site in Grimsby. The good news - U-Haul Head Office called me and told me in advance that I had to go to a different location for the truck. The bad news - it was up to me to go to the other site - why couldn't the new truck be moved to the old site so I would not be inconvenienced ? The first strike on customer service. When I went to pick up the truck at the new location, apparently U-Haul head office had not completed the set up correctly for the agent and it took him several calls and in excess of 30 minutes to get the paperwork completed and get me going. At one point, the agent told me that he may not be able to rent me the truck due to the systems issue. Strike two. While the truck was clean, it was obviously very used and abused - getting the transmission into the proper gear was an adventure and a tad scary at times. Strike three.
HENRY FThe van I rented smelled as though someone had moved livestock in it prior to my rental. As such I was unable to move a bed that I was hoping to move as I was afraid the smell would cling to the mattress. Now I will have to rent another van to complete the job. Unacceptable. The people who were involved I. Renting the vehicle to me were very courteous.
MICHAEL D