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Monique W
Customer Reviews for Approved Auto Sales LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
We were in a hurry to catch a flight and the gentleman in the office took care of us lickety split! He took care of everything as he sent us on our way. We had only 6 minutes to spare when we arrived at the airport!!😮💨
Sam REverything went perfectly! Efficient, friendly, and great service.
ROBERT MSaved $ by requesting drop-off in Hurricane, UT, but was referred to this St. George location as they needed this truck.
JEFFREY WI picked up a truck from approved auto sales at 10pm. Simple everything was great. I went to another location to pick up the second truck at 10:30pm and you guys denied me the rental because one of my employees owes you money….. my crew showed up 2 hours late to a client house and lost me 2 jobs because of it!
Ayden LVery friendly and helpful
CHRISTOPHER RNothing. Super great experience
CHRISTIAN MCigarettes were under the seat. And the truck smelled weird. Little to no features and a quarter tank of fuel.
Jack DAwesome
ALLEN GYou guys killed it ! Thank you for workibg w me !!!
JASON RNo improvement needed in my book. This establishment was clean, efficient, had the equipment we reserved ready and waiting for us. The office was very friendly and helpful. The entire process, from start to finish went exactly as planned. Highly recommend.
MICHAEL DExcellent service and flexibility.
ERIC EI returned the small trailer around 7:45 am, no staff were available on the premises, and I was unfamiliar with the self-serve, online return process. I was finally able to complete the online process, and it went fairly smoothly. Maybe when you first pick up the rental, that location could prepare the renters more about the self-serve return process.
PAUL FI absolutely hate uhaul
Aaron WYall are a rip off but the time your done paying for everything else you guys tax on it’s a $100 a day no way would I have done this had I known it says $20 a day lol ridiculous
ASIA JStaff was awesome and very helpful!! Michael was a superstar, very helpful and went above and beyond in spite of me showing up 5 minutes before they closed!!
JESSIKA BEasy drop off
TROY MGreat people work here. Outstanding service.
WILLIAM GReturned on a Sunday. Pretty easy, though the required photos for a 6x12 trailer was daunting given cell coverage. However, easy to find, nice location.
MARK RCustomer service at both ends was very professional and outstanding was very pleased
KENT AOnly talked to person on phone. Returned trailer on Sunday when business was closed.
Charles Lthe person was not there to inspect it on the return. I received a bill for an extra day and fuel charge. It was returned on Monday as I was told to do since UHAUL was closed for Easter. It had more than a 1.4 tank as instructed to do on return. Why am I being billed for an extra day and gas fee and gallon fee? Please call me, Paula Webster 509-844-3131
Paula WSuper easy drop off.
Tom PKeep on keeping on
JOSE VGrace is given... unbeknownst to us, our reservation had been transferred to this new Uhaul location (not a big deal as it was only a mile away from our original rental location). Our truck hadn't been washed but it had just been delivered to them for us... noted on our vehicle inspection prior to taking the vehicle (27' truck). That said, the new owners were very accommodating, friendly and helpful to get us on our way quickly. The requested dollies, hand trucks and moving blankets were available. The truck performed flawlessly on our 1500+ mile one way move.
JAMES RThe trailer was not clean outside or it. Pictures were taken to show. I swept out the trailer when I was done with it, but the ones before me did not.
KEVIN KVeronica was wonderful. Got me checked in processed and on my way. Thank you Veronica
LARRY WHard to get in/out of, VERY tight!
Ann B