Customer Reviews for Arab Mini Storage
(U-Haul Neighborhood Dealer)

184 reviews

793 N Brindlee Mountain Pkwy   Arab, AL 35016

(256) 931-2867

Location Hours

  • Mon-Sat: 8 am - 4:30 pm
  • Sun: Closed
Special Operating Hours
  • 7/4/2022: Closed

Services at this Location:

Contact Us

(256) 931-2867

793 N Brindlee Mountain Pkwy
Arab, AL 35016

Services at this Location:

Location Hours

  • Mon-Sat: 8 am - 4:30 pm
  • Sun: Closed
Special Operating Hours
  • 7/4/2022: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Great customer service with both employees we worked with.

Tammy S. 
Rating:
5.0

The personnel on site were very helpful. This was my first time to rent a trailer. They understood this and were careful to explain the operation of the trailer and the process for returning it at my destination.

Tom E. 
Rating:
4.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

Customer did not leave a comment.

Debra C. 
Rating:
1.0

The problem with this location is the man who runs it. He was rude from the beginning. Ibshowed up to pick up the truck 20 min early to do paperwork so that I could have the truck exactly at the set time. He chewed me out for being early. Then when we returned the truck he argued with me about how many blankets I used. The guy has a serious problem and is not customer friendly. There are many reviews about this guy on the Google review page for the location. I won't be back.

Jonathan L. 
Rating:
5.0

Customer did not leave a comment.

sheri C. 
Rating:
5.0

Customer did not leave a comment.

Gary S. 
Rating:
3.0

The gas surcharge was a little steep. The gauge wasn't exactly 1/4 at start but marked as such. Had I known that I would be charged over 40 bucks for 3 gallons in return I'd have mentioned it at the beginning of the trip. I made the gauge exactly the same as the start.

David F. 
Rating:
5.0

Customer did not leave a comment.

John P. 
Rating:
2.0

Keep inventories in store. Retrain the old man.

DHAVAL T. 
Rating:
5.0

Great customer service very friendly and helpful. Didn't like we had to pay for the trailer for days we didn't need. We only needed it until Sunday night but had to pay until Wed

CYNTHIA W. 
Rating:
5.0

Customer did not leave a comment.

John P. 
Rating:
5.0

Customer did not leave a comment.

Susan P. 
Rating:
5.0

The lady at Arab mini storage was very friendly and helpful!

TONY C. 
Rating:
5.0

Add car hauling trailer as a reserve option on UHauls Web site.

JOHN A. 
Rating:
5.0

Customer did not leave a comment.

John P. 
Rating:
1.0

Customer did not leave a comment.

RICHARD L. 
Rating:
3.0

Customer did not leave a comment.

Ann Dee D. 
Rating:
5.0

I had no problems , the staff was very kind and helpful .

Lamar C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jeff S. 
Rating:
5.0

Customer did not leave a comment.

Danny B. 
Rating:
5.0

Customer did not leave a comment.

Marion P. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL B. 
Rating:
5.0

Very helpful

CHARLES P. 
Rating:
5.0

Very good experience renting our 4x8 trailer. Courteous service and very good equipment.

CLIFFORD T. 
Rating:
4.0

Customer did not leave a comment.

JOE C. 
Rating:
2.0

Parking lot way too small

PAUL W. 
Rating:
5.0

Customer did not leave a comment.

AMBER S. 
Rating:
5.0

Thorough and knowledgeable

NICHOLAS W. 
Rating:
5.0

Marissa was a big help in repairing the mistakes made in the rental contract. This office was much more customer oriented as a rental location.

Gordon S. 
Rating:
5.0

Good Employee at this site, very helpful and appreciative.

JERRY W. 
Rating:
5.0

Very friendly professional

CHRISTOPHER G. 
Rating:
5.0

Customer did not leave a comment.

Phyllis M. 
Rating:
5.0

Very pleasant experience! Thank you very much!

CECIL S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bridgett B. 
Rating:
3.0

Told I was receiving a credit for equipment that I returned and insurance we didn't utilize and we we not! I don't like being lied to.

Robert M. 
Rating:
5.0

Was closed outside was clean and from what I seen inside was clean but 1 thing they can work on is having more lighting outside I passed the location 2 times going to iy

Michael T. 
Rating:
5.0

Customer did not leave a comment.

JOHN A. 
Rating:
5.0

Customer did not leave a comment.

CECIL S. 
Rating:
4.0

Customer did not leave a comment.

Richard A. 
Rating:
5.0

Customer did not leave a comment.

Dale B. 
Rating:
5.0

It was closed

MICHAEL T. 
Rating:
5.0

Customer did not leave a comment.

Robert J. 
Rating:
5.0

John was very helpful and kind during a very stressful time. We were moving on a rainy day and he brought out his Umbrella to shield us from the rain. Moving is already stressful. Add rain to the mix and even more so. John did not add more stress. He was a bright spot in our cloudy morning.

patricia S. 
Rating:
5.0

Customer did not leave a comment.

patricia S. 
Rating:
5.0

Customer did not leave a comment.

Rebecca H. 
Rating:
3.0

Customer did not leave a comment.

louis V. 
Rating:
5.0

Not a thing

Tyler T. 
Rating:
3.0

I booked a 15' truck at this location because it was labeled as in stock. However, I got a call 30 minutes before pickup that it was unavailable. I picked up a 10' truck the next day (too small, but only one available) and talked to an employee who said they haven't had a 15' truck at that location for months.

Heath T. 
Rating:
5.0

Customer did not leave a comment.

Sharmon V. 
Rating:
5.0

Love the Uhaul app. Easy to reserve and return a rental. The lady that works at this location is very friendly and easy to deal with. I have used this location multiple times. Will rent from here again.

Jason B. 
Rating:
5.0

The gentleman was very helpful and professional.

ROBERT S. 
Rating:
3.0

Again the no contact drop off and pickup needs work and more educational tools when the barcode does not work

Jarrod H. 
Rating:
2.0

Arrived 30 mins before their closing time and no one was there. Called phone number and no answer. Tried to complete uhaul share but did not share location so I was not sure if it completed or not. Received email later saying the return was completed.

Richard L. 
Rating:
3.0

Customer did not leave a comment.

Garrett B. 
Rating:
4.0

Customer did not leave a comment.

Paul E. 
Rating:
5.0

They were very helpful when I couldn't get access to the 26' truck I had rented that was moved to a 24/7 site without informing me. It was an unmanned truck. The GPS was wrong therefore I couldn't pick up the truck. Talked to Uhaul 2 hours trying to get the code, to no avail. Arab Mini Storage when out of their way to help me when I rented a trailer from them.

SARA D. 
Rating:
4.0

Customer did not leave a comment.

Roger G. 
Rating:
3.0

The place was not open and ppl were outside waiting to pick up and drop off.

Clark E. 
Rating:
5.0

Customer did not leave a comment.

JAMES M. 
Rating:
3.0

Customer did not leave a comment.

JOHNNY T. 
Rating:
5.0

I always get great service at this location. Staff is very friendly and professional, and worked with me to rent a truck on really short notice. Highly recommend!

KATHY M. 
Rating:
4.0

Customer did not leave a comment.

RICHARD A. 
Rating:
5.0

Customer did not leave a comment.

James P. 
Rating:
5.0

Customer did not leave a comment.

betty C. 
Rating:
5.0

Customer did not leave a comment.

RICHARD S. 
Rating:
5.0

Nothing everything was Great!

HILTON L. 
Rating:
4.0

Customer did not leave a comment.

Jerry B. 
Rating:
5.0

All went as expected for pick-up and drop-off.

Wayne C. 
Rating:
5.0

Customer did not leave a comment.

John W. 
Rating:
5.0

Customer did not leave a comment.

Tina A. 
Rating:
5.0

Customer did not leave a comment.

DOLORS B. 
Rating:
4.0

I had a blowout riding down the interstate on the passenger rear inside tire of the 26'truck I had rented . I was able to make my destination which was good. I'm renting another 26' truck the 27th hopefully they will verify the quality of the tires I will be driving on 6.5 hour trip.

mark C. 
Rating:
5.0

The online service is crap. Having to use my phone to take pictures and all the true customer service of doing it myself is BULL CRAP. If I got to do all the work then you need to lower your rates or pay me. THANK goodness for someone being at the location to help me. Or I would have not got my truck, because the reservation conformation was never sent to my email, but it sure is funny how you had no problem sending me this email after you got my money. Let's get back to renting uhauls the way everyone wants to do business.. Face to face.

Joe C. 
Rating:
5.0

Customer did not leave a comment.

William B. 
Rating:
5.0

Excellent, professional customer service.

Michael C. 
Rating:
4.0

Customer did not leave a comment.

Amanda M. 
Rating:
5.0

Customer did not leave a comment.

Richard S. 
Rating:
5.0

Customer did not leave a comment.

Richard S. 
Rating:
5.0

Customer did not leave a comment.

Johnny R. 
Rating:
5.0

Customer did not leave a comment.

Jimmy H. 
Rating:
4.0

There is a problem with the wiring on the trailor

Alan B. 
Rating:
5.0

Customer did not leave a comment.

Johnny R. 
Rating:
5.0

Customer did not leave a comment.

Johnny R. 
Rating:
5.0

Customer did not leave a comment.

Becky P. 
Rating:
1.0

Gas hand was stuck and I was Not refunded for the extra gas I put in the vehicle. Was told it was my loss and not their problem. Will never rent from here again.

Charles H. 
Rating:
4.0

Customer did not leave a comment.

Karen R. 
Rating:
5.0

Customer did not leave a comment.

William B. 
Rating:
2.0

I put 20 dollars in gas next door drove truck 50 miles gas was 2.11 then he charged me 13.dollars more the gas hand was between 1/4&3/8 they raced me late afternoon with rec had to leave truck at noon 2 hours late cost me over 40 dollars

LARRY S. 
Rating:
5.0

Customer did not leave a comment.

Shawn G. 
Rating:
3.0

Storage room has a hole in it at the back where it looks like a critter has come through into the unit and the keys with the lock provided are in rough shape, but one works. Ok for price.

Amy M.  |  Reservation 
Rating:
5.0

Wonderful unit

Kaila M.  |  Reservation 
Rating:
5.0

Bill was very courteous, pleasant and efficient. I recommend this location to anyone in the Arab, Alabama community.

Myrna D. 
Rating:
5.0

Customer did not leave a comment.

Gregory R. 
Rating:
5.0

Customer did not leave a comment.

JON B. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
5.0

The manager went out of his way to accommodate my needs.

James B. 
Rating:
5.0

Customer did not leave a comment.

Mary Wilhemima H. 
Rating:
5.0

I could not move at that time due to surgery recovery. I called the 800 number and them to let them know. I will be using them in the future!!!!

David H.  |  Reservation 
Rating:
4.0

John was very nice. He answeted all my questions fully. I was very satisfied.

Kathleen J.  |  Reservation 
Rating:
4.0

Wasn't made clear on the Uhaul website that only a select few storage facilities honor the one month free storage so I went with one closer.

Shanon S.  |  Reservation 
Rating:
1.0

When I walked in to pickup my uhaul at 9:30 (as scheduled) the old guy working that Saturday morning was in the midst of RENTING OUT MY UHAUL TO SOMEONE ELSE! He did not greet me when my daughter and I walked in. After standing there 15 mins I asked if I could please have the keys to my uhaul as I was on a time schedule. He rudely said “ I'm renting that uhaul out right now !” I said “ I rented it last week from John! You were standing right there with him as he filled out my paperwork! Today is my scheduled pick up and now I'm running late! It was supposed to be all ready!” He then checked his computer and found where I had scheduled the previous week. He said “ I don't know how I missed that.” So he continued on with his business with this other guy and made me wait 45 more minutes while he rented this guy a storage unit and rescheduled another uhaul truck for him. I did not get out of there until 10:30 which made me an hour late meeting with my movers. It cost me extra for making them wait. I am not happy about this. Plus I didn't get the appliance dolly I requested which put me in a terrible bind as well. This man did not even apologize for my inconvenience he caused me. He should not be working there in my opinion. Moving day is stressful enough without having to deal with someone who is clueless and rude. I will not be renting a uhaul from this place again nor will I recommend it to anyone.

Leah H. 
Rating:
5.0

Customer did not leave a comment.

Samuel W. 
Rating:
3.0

Customer did not leave a comment.

Gator M. 
Rating:
3.0

The location was fine, but u haul corporate has charged me for an extra day and a gas fee. Truck was returned within the requested time and I personally filled the gas tank. Very unhappy!

Anita D. 
Rating:
4.0

A bigger place to park would be good when all the big trucks come in

Helen F. 
Rating:
3.0

Operator was helpful and polite.

Jason R.  |  Reservation 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
5.0

The online reservation process was a bit confusing but the staff present at the time of our rental was amazing he fixed everything was very polite and the storage building was very clean.

Mikayla N.  |  Reservation 
Rating:
5.0

Thanks alot Wass very pleased!!!

Javares T.  |  Overall Experience 
Rating:
5.0

Thank you so much.

Christopher G.  |  Overall Experience 
Rating:
3.0

Do not have time to move in during work hour.

JASON T.  |  First Impressions 
No reviews have been submitted for this location.

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