All went very well. ThanksStewart W.
Arab Mini Storage
(U-Haul Neighborhood Dealer)
Arab, AL 35016
- Mon–Tue8 am–4:30 pm
- Thur–Sat8 am–4:30 pm
Services at this Location:
One-Way and In-Town® Rentals in Arab, AL 35016
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- 4.0 Average Customer Rating
Let us know what you think.
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Everything went pretty smooth. The employee was about 10 minutes late and I had to move one trailer to be to the trailer I rented. I had to drag the trailer I rented off of a hill by the chains before I could connect to the hitch. Employee was courteous and apologetic about the problems.Billy B.
The tow dolly had rust in the ratchet handles making it difficult to tighten the straps. Otherwise, everything else was good.Randy P.
The customer service rep had an attitude from the start and was very condescending. He also was not at the U-Haul pick up location. The U-Haul website stated that a customer service rep would be available at the pick up location. We had to call him and wait for him to come from some other location. I will never rent a truck from this location ever again and I would highly discourage others from this location purely because of the guys attitude and how he seems to treat customers. It seems like this location either needs to hire help or give up the U-Haul portion of their business and stick to the mini storage. We have rented 3-4 U-Haul trucks in the past few years from various locations and have NEVER had so much trouble nor have we been treated so poorly. There are at least 3 other U-Haul locations in Arab that seem to be well stocked and open for business. Trying going to one of those first and avoid this place if possible.Jeffrey H.
Excellent service and very friendlyGene L.