Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The storage units are in need of repair, the drive is in disrepair and turn around horrible. By having the store front on 231 with units behind it, you assume that's what your getting. That is not the case, would not recommend!
Albert L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sandra D
Rating:
5.0
Friendly, experienced personnel.
Larger lot for parking.
Kelly K
Rating:
2.0
Web site said open at 8.. showed up at 9:10.. I arrived at 7:45 hoping for on time pick-up before a 6 hour drive.
Joe B
Rating:
5.0
Customer did not leave a comment.
James Y
Rating:
5.0
Customer did not leave a comment.
Chuck T
Rating:
3.0
The loading area of the truck was not clean.
Charles W
Rating:
5.0
Customer did not leave a comment.
Jack L
Rating:
1.0
I was charged for additional fuel even though I returned it with the same amount. I have sent 3 emails to the address on the receipt to dispute a charge with no response. I drove the truck 35 miles and put over 6 gallons back into it before returning it.
Will W
Rating:
5.0
Customer did not leave a comment.
Louie W
Rating:
5.0
Better parking area!!!!
mitchell d
Rating:
5.0
Customer did not leave a comment.
Jordan C
Rating:
5.0
Customer did not leave a comment.
Julie S
Rating:
2.0
Computers where down was late getting out of there I was wqlked out the door and she pointed out the truck
Adam K
Rating:
5.0
All went very well. Thanks
Stewart W
Rating:
4.0
Everything went pretty smooth. The employee was about 10 minutes late and I had to move one trailer to be to the trailer I rented. I had to drag the trailer I rented off of a hill by the chains before I could connect to the hitch. Employee was courteous and apologetic about the problems.
Billy B
Rating:
4.0
The tow dolly had rust in the ratchet handles making it difficult to tighten the straps. Otherwise, everything else was good.
Randy P
Rating:
5.0
Customer did not leave a comment.
Amber H
Rating:
5.0
Customer did not leave a comment.
Ryan E
Rating:
5.0
Customer did not leave a comment.
Patrick S
Rating:
5.0
Customer did not leave a comment.
Noel M
Rating:
4.0
Customer did not leave a comment.
Joe Z
Rating:
1.0
The customer service rep had an attitude from the start and was very condescending. He also was not at the U-Haul pick up location. The U-Haul website stated that a customer service rep would be available at the pick up location. We had to call him and wait for him to come from some other location. I will never rent a truck from this location ever again and I would highly discourage others from this location purely because of the guys attitude and how he seems to treat customers. It seems like this location either needs to hire help or give up the U-Haul portion of their business and stick to the mini storage. We have rented 3-4 U-Haul trucks in the past few years from various locations and have NEVER had so much trouble nor have we been treated so poorly. There are at least 3 other U-Haul locations in Arab that seem to be well stocked and open for business. Trying going to one of those first and avoid this place if possible.
Jeffrey H
Rating:
2.0
Customer did not leave a comment.
charles w
Rating:
5.0
Excellent service and very friendly
Gene L
Rating:
5.0
Very workable with me they were very nice to me every thing went smoothly thank you for everything...
tina f
Rating:
5.0
Customer did not leave a comment.
Sean M
Rating:
5.0
Customer did not leave a comment.
David D
Rating:
5.0
Customer did not leave a comment.
PATRICK T
Rating:
3.0
Don’t allow rentals to start before the location opens.
Seth A
Rating:
5.0
Customer did not leave a comment.
Thomas D
Rating:
5.0
Customer did not leave a comment.
Greg S
Rating:
5.0
Customer did not leave a comment.
Charles A
Rating:
5.0
Great customer service with both employees we worked with.
Tammy S
Rating:
5.0
The personnel on site were very helpful. This was my first time to rent a trailer. They understood this and were careful to explain the operation of the trailer and the process for returning it at my destination.
Tom E
Rating:
4.0
Customer did not leave a comment.
Robert B
Rating:
5.0
Customer did not leave a comment.
Debra C
Rating:
1.0
The problem with this location is the man who runs it. He was rude from the beginning. Ibshowed up to pick up the truck 20 min early to do paperwork so that I could have the truck exactly at the set time. He chewed me out for being early. Then when we returned the truck he argued with me about how many blankets I used. The guy has a serious problem and is not customer friendly. There are many reviews about this guy on the Google review page for the location. I won't be back.
Jonathan L
Rating:
5.0
Customer did not leave a comment.
sheri C
Rating:
5.0
Customer did not leave a comment.
Gary S
Rating:
3.0
The gas surcharge was a little steep. The gauge wasn’t exactly 1/4 at start but marked as such. Had I known that I would be charged over 40 bucks for 3 gallons in return I’d have mentioned it at the beginning of the trip. I made the gauge exactly the same as the start.
David F
Rating:
5.0
Customer did not leave a comment.
John P
Rating:
2.0
Keep inventories in store. Retrain the old man.
DHAVAL T
Rating:
5.0
Great customer service very friendly and helpful. Didn’t like we had to pay for the trailer for days we didn’t need. We only needed it until Sunday night but had to pay until Wed
CYNTHIA W
Rating:
5.0
Customer did not leave a comment.
John P
Rating:
5.0
Customer did not leave a comment.
Susan P
Rating:
5.0
The lady at Arab mini storage was very friendly and helpful!
TONY C
Rating:
5.0
Add car hauling trailer as a reserve option on UHauls Web site.
JOHN A
Rating:
5.0
Customer did not leave a comment.
John P
Rating:
1.0
Customer did not leave a comment.
RICHARD L
Rating:
3.0
Customer did not leave a comment.
Ann D
Rating:
5.0
I had no problems , the staff was very kind and helpful .
Lamar C
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Jeff S
Rating:
5.0
Customer did not leave a comment.
Danny B
Rating:
5.0
Customer did not leave a comment.
Marion P
Rating:
5.0
Customer did not leave a comment.
MICHAEL B
Rating:
5.0
Very helpful
CHARLES P
Rating:
5.0
Very good experience renting our 4x8 trailer. Courteous service and very good equipment.
CLIFFORD T
Rating:
4.0
Customer did not leave a comment.
JOE C
Rating:
2.0
Parking lot way too small
PAUL W
Rating:
5.0
Customer did not leave a comment.
AMBER S
Rating:
5.0
Thorough and knowledgeable
NICHOLAS W
Rating:
5.0
Marissa was a big help in repairing the mistakes made in the rental contract. This office was much more customer oriented as a rental location.
Gordon S
Rating:
5.0
Good Employee at this site, very helpful and appreciative.
JERRY W
Rating:
5.0
Very friendly professional
CHRISTOPHER G
Rating:
5.0
Customer did not leave a comment.
Phyllis M
Rating:
5.0
Very pleasant experience! Thank you very much!
CECIL S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Bridgett B
Rating:
3.0
Told I was receiving a credit for equipment that I returned and insurance we didn’t utilize and we we not! I don’t like being lied to.
Robert M
Rating:
5.0
Was closed outside was clean and from what I seen inside was clean but 1 thing they can work on is having more lighting outside I passed the location 2 times going to iy
Michael T
Rating:
5.0
Customer did not leave a comment.
JOHN A
Rating:
5.0
Customer did not leave a comment.
CECIL S
Rating:
4.0
Customer did not leave a comment.
Richard A
Rating:
5.0
Customer did not leave a comment.
Dale B
Rating:
5.0
It was closed
MICHAEL T
Rating:
5.0
Customer did not leave a comment.
Robert J
Rating:
5.0
John was very helpful and kind during a very stressful time. We were moving on a rainy day and he brought out his Umbrella to shield us from the rain. Moving is already stressful. Add rain to the mix and even more so. John did not add more stress. He was a bright spot in our cloudy morning.
patricia s
Rating:
5.0
Customer did not leave a comment.
patricia s
Rating:
5.0
Customer did not leave a comment.
Rebecca H
Rating:
3.0
Customer did not leave a comment.
louis v
Rating:
5.0
Not a thing
Tyler T
Rating:
3.0
I booked a 15’ truck at this location because it was labeled as in stock. However, I got a call 30 minutes before pickup that it was unavailable. I picked up a 10’ truck the next day (too small, but only one available) and talked to an employee who said they haven’t had a 15’ truck at that location for months.
Heath T
Rating:
5.0
Customer did not leave a comment.
Sharmon V
Rating:
5.0
Love the Uhaul app. Easy to reserve and return a rental. The lady that works at this location is very friendly and easy to deal with. I have used this location multiple times. Will rent from here again.
Jason B
Rating:
5.0
The gentleman was very helpful and professional.
ROBERT S
Rating:
3.0
Again the no contact drop off and pickup needs work and more educational tools when the barcode does not work
Jarrod H
Rating:
2.0
Arrived 30 mins before their closing time and no one was there. Called phone number and no answer. Tried to complete uhaul share but did not share location so I was not sure if it completed or not. Received email later saying the return was completed.
Richard L
Rating:
3.0
Customer did not leave a comment.
Garrett B
Rating:
4.0
Customer did not leave a comment.
Paul E
Rating:
5.0
They were very helpful when I couldn't get access to the 26' truck I had rented that was moved to a 24/7 site without informing me. It was an unmanned truck. The GPS was wrong therefore I couldn't pick up the truck. Talked to Uhaul 2 hours trying to get the code, to no avail. Arab Mini Storage when out of their way to help me when I rented a trailer from them.
SARA D
Rating:
4.0
Customer did not leave a comment.
Roger G
Rating:
3.0
The place was not open and ppl were outside waiting to pick up and drop off.
Clark E
Rating:
5.0
Customer did not leave a comment.
JAMES M
Rating:
3.0
Customer did not leave a comment.
JOHNNY T
Rating:
5.0
I always get great service at this location. Staff is very friendly and professional, and worked with me to rent a truck on really short notice. Highly recommend!
KATHY M
Rating:
4.0
Customer did not leave a comment.
RICHARD A
Rating:
5.0
Customer did not leave a comment.
James P
Rating:
5.0
Customer did not leave a comment.
betty c
Rating:
5.0
Customer did not leave a comment.
RICHARD S
Rating:
5.0
Nothing everything was Great!
HILTON L
Rating:
4.0
Customer did not leave a comment.
Jerry B
Rating:
5.0
All went as expected for pick-up and drop-off.
Wayne C
Rating:
5.0
Customer did not leave a comment.
John W
Rating:
3.0
Storage room has a hole in it at the back where it looks like a critter has come through into the unit and the keys with the lock provided are in rough shape, but one works. Ok for price.
Amy M
|
Reservation
Rating:
5.0
Wonderful unit
Kaila M
|
Reservation
Rating:
5.0
I could not move at that time due to surgery recovery. I called the 800 number and them to let them know. I will be using them in the future!!!!
David H
|
Reservation
Rating:
4.0
John was very nice. He answeted all my questions fully. I was very satisfied.
Kathleen J
|
Reservation
Rating:
4.0
Wasn't made clear on the Uhaul website that only a select few storage facilities honor the one month free storage so I went with one closer.
Shanon S
|
Reservation
Rating:
3.0
Operator was helpful and polite.
Jason R
|
Reservation
Rating:
5.0
The online reservation process was a bit confusing but the staff present at the time of our rental was amazing he fixed everything was very polite and the storage building was very clean.
Mikayla N
|
Reservation
Rating:
5.0
Thanks alot Wass very pleased!!!
Javares T
|
Overall Experience
Rating:
5.0
Thank you so much.
Christopher G
|
Overall Experience
Rating:
3.0
Do not have time to move in during work hour.
JASON T
|
First Impressions
Rating:
3.0
Smooth reservation set up online. Got to move into house earlier than expected.
Privacy R
|
First Impressions
Rating:
4.0
The service was great, from online reservation to going out to the unit to make sure everything was in good order. Great professionalism, would definitely recommend.
