Customer Reviews for Arcata Petro Mart

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Arcata Petro Mart

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David J. on

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Charged me for ½ gallon of gas, based on HIS opinion of the gas gauge. How low brow on a long distance rental. Disgraceful customer service.

Galen F. on

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Terry C. on

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Inconvenient to run back and forth to their off site parking

Danielle B. on

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Sequoia D. on

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Terry B. on

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Kim S. on

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Shannon C. on

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Organized respectful gave me information about drop off care and offered items I might need like a lock

Jordan M. on

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Michael T. on

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Jessica M. on

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Brandie W. on

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Our reservation for a truck was changed and I was told we would be given an extra day by the U-Haul rep and when I went to go pick up the truck that wasn’t the case. The alliance road location is a horrid experience and I have used it previously and it’s always the same. It’s a convenience store that generally has 1 employee who doesn’t know how to do the U-Haul stuff and has zero clue how to change or update anything. It took over an hour to pick up a truck I had reserved because she was the o lot person working the mini mart register and also doing U-Haul contracts. The truck tire was thread bare and two hours down the road blew out. Then U-Haul sent someone from 5 hours away and when we checked where the tow truck driver was we found out U-Haul sent someone from way far away so we had to wait even longer for U-Haul to figure it out. We waited over 3 hours on the side of the road for an already screwed up reservation and was shorted a day so we missed our free help from friends and had to hire people to help unload so that we could get the truck back. If I have the ability to use a different company next time I move, one that doesn’t make my experience hell from start to finish, I will go with them and tell my friends and colleagues to do so as well. Maintenance on your trucks and proper customer service go a long way...clearly farther than the tread on your truck tires.

Burnett B. on

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Worked out great, helpful staff and easy to drop off, thx!

Thomas H. on

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The interior of the truck storage area was filthy and had to be swept before I left. The ramp was defective. And the windshield wiper didn’t work as the blades had worn off. Other than that, the check-in and check-out process was easy.

Joseph D H. on

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Melissa V. on

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Lynda F. on

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Beverley S. on

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jesse S. on

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My card has been charged 750 extra an has made iy where i cany rent a hitel for me an my family

Jessica W. on

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Tyler B. on

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The truck was full of mud and plant materials, my new house is now also full of mud and plant materials. NOT HAPPY. And they didn't do anything when we told them about it when we returned it. Also, the mileage that was on the contract didn't match the mileage on the truck. So we were charged for mileage that we didn't drive. NOT HAPPY.

Scott L. on

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mary M. on

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Phyllis T. on

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Anna R. on

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Dennis R. on

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Tracy N. on

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No help , over charged for gas to make more money. Not ok. To get gas to where it supposidly was wouldnt have been 42.oo and then 30.00 fee bull shit. I moved from red bluff to Arcata not easy trip or convenience. The second location was only worried about renting to another customer. Not my fault he only has one truck. Wont return or use that place ever. Price gouged me on gas i had just put 20 in it to fill to line. So im not happy with service. I couldnt wait to go over every thing and he took advantage of it. Maybe i jeed to use another rental service.

Michael A. on

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cheryn P. on

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First of all my name was written phoenetically not accurately. The truck was physically clean but had been used to transport marijuana and stunk. Booked another truck to me in error and in correcting it double billed my credit card plus two additional charges which were not mine. I then had to disputed the charges rather than U-Haul correcting their errors. Took almost two hours to pick up this truck!

Jeanne T. on

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Customer did not leave a comment.