Customer Reviews for Archipel Maison-Vivante
(U-Haul Neighborhood Dealer)

Rating:

1.0

My reservation was for 3pm… i only got the truck at 3:45! The key was not in the lockbox i received, I lost a lot of time with that. When I tried to contact U-Haul for help, nobody answerded me, neither by phone or chat. It was a very very disapointing and stressfull moment for me and my familly. Hope you will fix this issue quick for the next families.

Rating:

5.0

Rien

Rating:

4.0

Overall good experience, excellent price. The only negative point I would make is the short operating hours of this location (9:00-2:00) which means more customers at the same time and therefore slower service because you have to wait in line.

Rating:

3.0

Un seul commis pour répondre aux clients, donc cela crée beaucoup d'attente et de mécontentement.

Rating:

3.0

I rent a uhaul truck at 2215 Ch. de Chambly, Carignan, QC on the sunday 25 of mai. It said that on sunday the location eas closed but that i could do à self pick-up with the uhaul application. When i arrived at the location, the app said that there were à problem and to call you guys. I call and the guy on the phone said that he saw our réservation but the location didint prepare the truck. At least The costumer service manage to find us and ither truck in a nearby location.

Rating:

1.0

Bonjour, ça pris une heure recevoir mon trailer que j'avais déjà réservé. Il y avait une longue file d'attente puisque le système informatique était vraiment lent. Les jeunes au comptoir étaient gentil mais ça pris au moins 10 minutes régler ma facture une fois mon tour arrivé. Pas normal quand tu prends la peine de réserver.

Rating:

1.0

I was over charged

Rating:

5.0

Very efficient rental service. Impressed by the flawless experience. Thank you!

Rating:

5.0

Increase opening hours

Rating:

3.0

Dear U-Haul Representatives, I am writing to formally dispute the $25 cleaning fee charged after the return of the truck I recently rented. I believe this charge is unjustified, as the vehicle was not clean at the time of pick-up. I have photographic evidence showing that the truck’s cabin contained visible dirt and mud prior to use. Furthermore, no pre-rental inspection was conducted by a U-Haul employee, and I was not given the opportunity to return the vehicle in person to a staff member. Under these circumstances, I respectfully request a full refund of the $25 cleaning fee, which I consider to have been charged unfairly. I look forward to your response and to a fair resolution of this matter. Sincerely, Stefan P

Rating:

2.0

No one at location upon arrival. Knowledge of hooking up trailer lacking (not tight on ball & wiring left tight while plugged in). Allowed me to leave the site with only one working tail light and advised that they’re allowed to let us leave???

Rating:

5.0

Everything was Ok, thanks

Rating:

5.0

En français serai appréciable

Rating:

4.0

Bonne expérience. Aucune mauvaise surprise. Je recommande sans problème Seul souci, la modification de la réservation n'était pas possible sur le site (message d'erreur), je l'ai fait facilement en appelant le service client

Rating:

4.0

Better signage.

Rating:

3.0

Be consistent in what you offer. I would not recommend U Haul unless you enjoy a messy disappointing stressful experience

Rating:

1.0

Closed before closing hours, check out for the truck took 3 days, mistake in the receipt

Rating:

3.0

Facturation pour un dolly manquant alors qu'il n'avait pas été remis au départ. Pas de tentative de contact par la succursale de retour. On facture sur ma carte de crédit sans vérification préalable. L'adresse courriel indiqué dans le courriel du reçu pour obtenir des explications n'est pas fonctionnelle. Le lien pour répondre à ce sondage, bien que j'ai cliqué sur le français, m"amène automatiquement sur la version anglaise. Overall, expérience très désagréable du début à la fin.

Rating:

1.0

Je vais porter plainte à l'office de la langue française pour le mauvais service et que c'est très compliqué d'avoir un service en français. Très mauvaise expérience de la location pour prendre les clés du camion Je ne recommanderai pas

Rating:

4.0

En général l'équipement est propre et en bonne état mais il m'est arrivé à 2 reprises des insatisfactions. L'intérieur du camion était plutôt sale mais c'était pas trop grave. Par contre lors de ma dernière réservation, le diable à électroménager que j'avais loué était brisé, le câble servant à serré le frigo était trop court et les roues ne tournaient pas bien. Je n'ai donc pas pu m'en servir. Je ne sais pas si un crédit s'est appliqué. L'employé sur place m'a dit qu'il regarderais ça

Rating:

2.0

The u-haul employees are also Archipel store clerks and they are always absent from the desk. We have to wait 15-20 min for them to come. Both at check-in and check-out. The front door is often locked. This time, we were 4 customers waiting for the employee and locked outside of the u-haul. They removed the door bell so you can't call.

Rating:

2.0

very long wait at the counter more then 30 minutes. App was not functioning properly was not able to send the photos so i had to do the return at the counter and waited way to long just to simply return the van.

Rating:

5.0

Thank you very much for your business!

Rating:

5.0

Vérifer le fonctionnement des lumières avant le départ.

Rating:

5.0

The person at this location was very friendly and helpful. But the app had originally told me to pick-up at 8101 Boul Montreal-Toronto Rte. At that location I had to wait 45 minutes to then learn that the pick-up had been changed to 8100 Boul Cousineau. I had received no advance email or text of this change and lost 2 hrs on my schedule that day.

Rating:

2.0

The guy had to take a break, but no one else was there to replace him, and I had to wait for him to come back. There was no note to indicate this. I wasted my time because of this, and I didn't even get a discount or anything for the inconvenience. I'm not going back to Archipel Maison Vivante in St-Bruno.

Rating:

3.0

The off hours return and service sucks and takes way to much time to complete

Rating:

5.0

Tout était correct!!

Rating:

1.0

My reservation got changed to another location the evening before. The pick-up time has moved to later and the drop time has moved to earlier AND I got charged for being late. The service sucks to the highest level. People over the phone (when they finally answer) are so pissed at you, I feel sorry for them. I left the gas tank over the level I was supposed to leave it, I regret it now.

Rating:

1.0

Have the equipment available... I had 2 guaranteed reservations and none of them had the trailer available when I showed up

Rating:

5.0

Good and fast service much appreciated.

Rating:

5.0

Prix dur à battre pour la qualité du produit loué.

Rating:

1.0

Nous avons attendu 2 heures pour notre camion pour se faire transférer a 28km de chez nous donc j'ai du acquitter les frais de plus l'estimation de départ était de 36.70 $ et j'ai eu une facture de 135$ vraiment déçu des services

Rating:

5.0

The close hours could be stretched to 16h or 17h to ease the pick up time, but overhaul i’m very happy with my experience.

Rating:

4.0

Nice clerk, fast process. One thing, truck havd seversl damage.

Rating:

2.0

Unsure if I would recommend took 30 minutes + login time to get the truck! Very long service. Now you have to Pick up truck far away from the location center. I wrote a concern and the only thing they say is that they are sorry. Oh well! Might look for another option next Time.

Rating:

2.0

Extra charge for no reason, price for the truck $240 all other charges $250.00 never again U Haul. What you can do stop reaping your customers with fake charges

Rating:

3.0

The APP is complete crap! It crashed 10 Times at least! I was uploading pictures to go and it took me 30 minutes. Same for the Check out but crashed 3-4 Times. Everything Time beginning or end I had to do the process all over again. So Much that I abandonned at the begining… also the truck kept having a message to service tire. But I checked and the tire looked ok.

Rating:

4.0

Great customer service.

Rating:

2.0

The use of your app too pick up the truck was awful, it took me more than 30 min to register my information details on your app. Also on my getting back the truck, I hat to follow a number of step and take a bunch of pictures. This app is not friendly, also it takes forever to register any information. Apart from this using the truck was convenient.

Rating:

5.0

Belle accueil, bon service, courtois 5/5 😊

Rating:

3.0

Le prix affiché dans l'application a la reservation était different (150$ au lieu de 100$) La porte gauche du camion s'est ouverte dans un tournant, elle a ete très difficile a fermer Le camion tirait sur la gauche lors du drainage Par contre il était propre

Rating:

2.0

Premièrement, ce sondage devrait être en français…un peu de respect svp… Deuxièmement, c’est la deuxième fois en l’espace de 2 mois que je réserve chez vous et qu’il y a une erreur dans le kilométrage sur la facture et donc on me charge plus cher. Vraiment désagréable.

Rating:

1.0

It was an extremely dangerous trip, will never rent a U-haul van or truck ever again. I almost killed myself and my friend because of the tires being inappropriate for winter condition in Quebec. You should be ashamed to put people’s lives at risk to save a bit of money. You are an unethical company and I will be sure to inform people to protect them from you. I am disgusted and extremely disappointed.

Rating:

4.0

Nettoyer la remorque avant la location

Rating:

4.0

J'aurais aimé avoir le camion plein de carburant je l'aurais ramené ainsi, j'ai été obligé d'arrêter dans ma journée mettre du carburant de peur d'en manquer

Rating:

5.0

Very well served

Rating:

3.0

Vous manquez vraiment de personnel pour s’occuper de vos clients, une personne n est pas suffisante même si elle offrait un excellent service quand je suis venu. Obligé d’attendre dehors en hiver car votre employé est parti s’occuper d’un client. Sinon son service était excellent.

Rating:

5.0

Très bon service de la part de Antoni

Rating:

5.0

Avoir un numéro de téléphone "direct" avec le U-Haul.

Rating:

4.0

I asked the employee to put the invoice in my company’s name and he refused and didn’t even try.

Rating:

5.0

Très très sympathique à l’accueil et au service. Bravo

Rating:

3.0

I delivered the trailer clean and they charger me 15$ for clean up. They never mentioned about a fee for the clean up and it was clean!

Rating:

5.0

Le fait que l’employé n’est pas dans le local et qu’il faut l’appeler, c’est sûr que c’est moins pratique, mais je comprends qu’il n’y a peut-être pas l'achalandage pour rester en tout temps. Le local est très propre. La cabine de la fourgonnette était sale comparativement à ma dernière location à un autre U-Haul. Je suis toujours surprise que l’estimation est toujours beaucoup plus basse que ce qui est facturé, c’est toujours une surprise par la suite, je me dis haaaa on verra bien. Sur ma carte, le montant est plus élevé que le montant que j’ai trouvé sur la facture dans mon compte, j’espère que ce sera ajusté.