Complete clusterâ€¦ lady there had no idea what to do, got someone on the phone and fumbled through trying to get the transaction completed. Held me up a solid 45 mins trying to text me links to complete. I had other waiting on me to load. Was a complete train wreck .. nobody inspected the U-Haul in or out, didn't even know where the keys were.. what a mess it wasâ€¦ And I only needed it for a few hoursâ€¦.Kevin V.
Customer Reviews for Arco Gas
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
When we picked up the truck and drove to load it with our things there was a dirty mattress, bed frame, and bag of trash in the truck we had to dispose of.Rebecca P.
check out person was not prepared, made us come back to.add another driver even though I had all the information for him to process. When we came back he was not even there and that cost me an extra hour of moving time. Poor customer serviceElizabeth L.
Arcos attendant had no idea how to check us in ("website down" - but log in screen was showing) I checked in online "to save time". The van/keys were there but we spent approx an hour and then other Uhaul reps came, in person, and I had to redo my entire reservation after being told I was "late.". After phone calls to National line we got it fixed and completed the mission. I will never go to this location again. Its is not the Arco attendants fault. She had no idea how to process this. Training needed. I was told I would get $50.00 off for my troubles. Of course I dont have that and still paid $90.00. Bottom-line Poor Uhaul performance, but Great customer service for the fix. But it shouldn't be this hard.Kenneth M.
I answered all info online, had to reanswer all the same questions at site & then reanswer all the same questions with uhaul lady on phone at site. I was at site over 1-1/2 hours. Wen I returned rental I couldn't return to a closer site to me or I would get charged double. So I returned to same site as p/u site and I couldn't because his computer was down he told me to take it to any other site â€œcrazyâ€ I told him no because Uhaul wants to double my charge if I return to a different site from p/u site. I doubt if I wil rent from uhaul again Why would uhaul want to return it to same site wen it's way more miles away from closest site to me.Mike S.
I Was not allowed to come in early for pickup. Vendor was Disorganized at pickup consequently it took over 35 minutes for the process even though I had check-in online! The Drop off information was ambiguous and misleading. Our drop location warned us that after 4 pm was to late due to the fact that they wouldn't have the room for any more vehicles. I had to be on hold for about 40 minutes to set up a different drop off location. I was told that if I didn't notify them the wrong location drop off would have cost me more than the rental charge itself! And, I exhausted all efforts to perform this task on the U-Haul web site.LOUIS M.
Customer did not leave a comment.Nancy N.
Customer did not leave a comment.ANIRUDDH N.
Van didn't come with a dolly of any sort. Thought they supplied a small one free and you can pay to upgrade to a larger size if necessary.James Douglas M.
Simple processMARK H.
Nothing it was ez over all will use againAARON B.
Customer did not leave a comment.Gregory R.
Only 1 guy at this gas station I had to put the trailer and hook everything up myself, he was to busy as a cashier I really didn't expect that , I also think I should get a refund not all but partial, I was supposed to pick it up at the north Scottsdale and then they sent me to Phoenix, I was not happyROBERT D.
First rental the exhaust fell off before we even pulled out of the parking lot, then it took more time to get into another one. Horrible customer service and a time sucker .KELLY N.
Customer did not leave a comment.Thomas K.
This was after original location did not have my reserved truck with no notification.SEAN D.
Customer did not leave a comment.MICHAEL H.
Much better location, but mostly a drop off site. No other Uhaul services. Person who checked.me in was friendly and thorough. This site met my needs for the return, but I had hoped to pick up a hand cart and furniture dolly to help move my load through the house and I had to go elsewhere for that.Douglas R.
Inside of truck was so filthy! Spilled food, trash, beer bottle top, tons of pet hair. I have a video if you want to contact me for it. Julie05d@yahoo.com I couldn't get my invoice when I returned truck so It was emailed later when he had time. I was charged for insurance which I did not select. I selected no insurance. Now I have the hassle of trying to get that refunded.JULIE G.
To be honest it was a disaster. The gentleman checking me out never did a proper light check or a safety check to make sure the ball was on the hitch. He kept telling me that it was a franchise location and he wasn't responsible for hooking the equipment to my vehicle. His name was Jose and I would highly recommend not letting him deal with the contracts. I had to go to another U-Haul to have them hook it up properly for a 26 Hour drive across country. I'm sure if I hadn't of done that I would be in a wreck or worse. I worry if Jose takes his job serious or notMATTHEW D.
Customer did not leave a comment.VIRGINIA V.
Nikko was a great help when I returned the truck! Excellent service!!!Gregory V.
Customer did not leave a comment.AJAY C.
It took 30 mins to return the Uhaul and the confirmation that I returned it did not go through for 3 days concerning me that it didn't go through. My trust in Uhaul to be an advocate for the customer is diminished completely.Allison M.
The person was manning a Arco store plus trying to rent u haul very confused tried to be helpful just over welmed took about 45 minutes to get truck after she cleaned most of the dog hair out of the cab the whole experience was pretty sketchyrichard K.
Customer did not leave a comment.Ryan H.
It took over 25 minutes to get my truck. The person working was not normally at this location and could not sign in to the system. There was no air conditioning in the building, so the wait was much worse. She finally had to call someone who checked me in over the phone. There was graffiti spray painted on two panels of the truck.Shawn J.
Always great reliable all the way around thank youSCOTT W.
Great experienceGlenn F.
Return process was terrible terrible. I was asked to walk out and turn on the truck again so the check out person can check the break lights indicator lights. It was scorching hot and I was told to go out and check up on these items. I rented truck in another location but want asked to do these tasksanil B.
Customer did not leave a comment.CHERYL W.
Way too expensivesergio P.
Truck was filthy and the back end hadn't been even blown clean, which denoted an unsanitized cab. Very limited stock.Amalia G.
Customer did not leave a comment.Vignesh B.
Customer did not leave a comment.KENNETH S.
Customer did not leave a comment.Todd M.
19.95 a day should be accurate if you pick up vehicle at 930 and return it by 315 they shouting charge you a late fee.Susan R.
Man who helped us at the beginning of the rental took an hour to initiate our rental because he kept helping other people in-between helping us. Made very very inappropriate comments to me and about me to my boyfriend. I needed the rental for 6 hours and I told him I couldn't get it back by 5 hours, he laughed and still put the return time at 5 hours. Incredibly inappropriate and rude.Brianna C.
No improvement needed. Great bunch of guys over there.micheal D.
Customer did not leave a comment.David N.
Customer did not leave a comment.Matt H.