I was charged an extra $32 at the time I turned in my truck because of mileage. I had ordered a truck for local moving, and was inconvenienced by having to pick up the truck at a different location than what I was originally told. I think I should be refunded that amount due to the negligence of you guys, and the extra mileage that was added was because the drop off point you picked that was closest to my location I was moving was over 20 miles away. Sounds fishy to me!
ROBERT J
Arco 42530
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Phoenix, AZ 85032
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Customer Reviews
- 3.0 Average Customer Rating
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It’s a gas station with little to no parking
Christopher MNo concerns
Michael LI waited inside this Arco Food Mart for 10-15 minutes before a single person even came in to help me. Then I waited 15 more minutes as she said the Arco internet was not working and to help other customers that were buying food items. Then I waited 15 more minutes for Arco computer glitches. She finally had to cancel my reservation and start a new reservation. It took forever to get the keys. The windshield of the truck was filthy, the gas level was much lower than was listed on my contract, and the gas cap was off. Very bad experience.
John BThe location was entirely unable to provide a rental service. They had available a taped together laptop, and asked for personal information that I had already shared with uhaul. They were unable to confirm my reservation. They claimed the laptop crashed, and called another uhaul renter (the location I wanted to pick up with initially) to do the rental for them over the phone and do their job for them. Completely unable to provide service, and they called another location to set up the rental service for them. Wasted an hour of my time on moving day. I was going back and getting receipts, saw this review opportunity, and still felt strongly enough a month later to write this. This location is NOT a uhaul renter. It is a gas station/liquor store that offers themselves as a closer drop off for renters (just off the highway), so that they can charge customers a gas fee on drop off. They do not rent out Uhauls here, they only take them so they can profit. Totally unable to do the job. They only had one person working the counter, and had to sell about a dozen packs of cigarettes while failing to navigate uhaul's rental site on a banged up laptop. (I had already set up the rental, they couldn't tell) Revoke their license, this location is bullshitting you and stealing from genuine rental locations.
Adam C