Customer Reviews for Arco
(U-Haul Neighborhood Dealer)

198 reviews

2646 E Alessandro Bl   Riverside, CA 92508

(951) 247-4652

Location Hours

  • Mon-Sat: 7:30 am - 4:30 pm
  • Sun: 8 am - 3:30 pm

Services at this Location:

Contact Us

(951) 247-4652

2646 E Alessandro Bl
Riverside, CA 92508

Services at this Location:

Location Hours

  • Mon-Sat: 7:30 am - 4:30 pm
  • Sun: 8 am - 3:30 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Nice service. Speaking nice

JOSE U. 
Rating:
5.0

Customer did not leave a comment.

Marvin H. 
Rating:
4.0

Extended return hours

Charles T. 
Rating:
5.0

Customer did not leave a comment.

JORGE L. 
Rating:
5.0

Customer service at this location is always excellent!!

Randall R. 
Rating:
5.0

Customer did not leave a comment.

mike C. 
Rating:
3.0

I notified them the truck was going to be 2 hours late and they charged me for a whole additional day!! This was a rip off

Ralph V. 
Rating:
5.0

Customer did not leave a comment.

JAMILA S. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

Customer did not leave a comment.

Joseph R. 
Rating:
5.0

Customer did not leave a comment.

Joseph R. 
Rating:
5.0

Customer did not leave a comment.

Mohammad S. 
Rating:
5.0

Excellent service.. Thank you

Han K. 
Rating:
5.0

Very smooth and accommodating process new truck

Dewana H. 
Rating:
1.0

This gas station is too busy to tend to uhaul customers, they're rude and delayed the rental process which was super inconvenient.

Jessica C. 
Rating:
1.0

I have called 951-247-4652 several times yesterday and left a message because I was incorrectly charged for an extra day. I returned the truck and dolly on Sunday 3/13 at 7am. When i arrived to Arco, the attendant said he could not give me a receipt because they do not open until 8am. I took a picture of truck with a time stamp to prove it was dropped off at that date and time. I received a receipt yesterday 3/14 stating i returned it at 7am on 3/14 which is incorrect. I was charged for an additional day when i returned it on Sunday the 13th. I attempted to email the address at the bottom of the email ( 31582_GM@uhaul ) but the email was kicked back. I'd like for a refund for the additional day that i was charged please.

Janice M. 
Rating:
2.0

Customer did not leave a comment.

Laura B. 
Rating:
1.0

Truck was scheduled/reserved to be picked up at 11:30am. The person that does rentals was not at the location when we arrived. Gas station cashiers called the rental person, but he never showed up. We did not leave with the truck until 12:15pm. One of the cashiers was able to get enough of the transaction figured out to get us the rental truck and on our way.

Kimberley J. 
Rating:
4.0

Customer did not leave a comment.

Danisha M. 
Rating:
5.0

Customer did not leave a comment.

Carmen M. 
Rating:
5.0

Customer did not leave a comment.

DEBORAH E. 
Rating:
5.0

Customer did not leave a comment.

Andrew M. 
Rating:
5.0

Customer did not leave a comment.

Kathleen R. 
Rating:
3.0

The bay of the truck was beyond dirty. I had to broom it out and use a blower when I arrived to load it. The guy tried his best but didn't have the right broom or blower for the job. The cab of the truck was as clean as one would expect, however the windshield was very dirty due to recent high winds.

STEVEN A. 
Rating:
5.0

Truck ran great. Appreciated the clerk checking in the truck / friendly and courteous.

Oswaldo L. 
Rating:
3.0

Customer did not leave a comment.

HENRY M. 
Rating:
5.0

Customer did not leave a comment.

Ronald B. 
Rating:
1.0

Horrible customer service had to wait over an hour for vehicle to be ready. Had to call customer service to find out why vehicle wasn't ready. On time Ended up being charged 100 more than quoted Vehicle had no gas. Returned with 3/4 and no discount given as stated on initial quote

NICHOLAS H. 
Rating:
4.0

Customer did not leave a comment.

Amanda D. 
Rating:
4.0

Customer did not leave a comment.

PHILLIP W. 
Rating:
5.0

Well maintained equipment. Friendly and knowledgeable representatives. Accurate online inventory information. Thank you.

FERNANDO C. 
Rating:
4.0

Customer did not leave a comment.

Floyd R. 
Rating:
5.0

Customer did not leave a comment.

Julian C. 
Rating:
5.0

Mike is a great guy and very helpful. Good customer service

ANTHONY D. 
Rating:
5.0

Customer did not leave a comment.

THOMAS Z. 
Rating:
5.0

Angel was very helpfull

MANOUN A. 
Rating:
3.0

Customer did not leave a comment.

mary M. 
Rating:
1.0

Their employees need to be better trained and up to date on terms. Also EXTREMELY slow when checking in after returning trailer. Waited over 20 minutes for a "manager." Wouldn't recommend at all.

kassandra L. 
Rating:
5.0

Customer did not leave a comment.

Mario C. 
Rating:
4.0

Customer did not leave a comment.

Ramachandra D. 
Rating:
5.0

I forgot that I was driving a U-Haul because the seats were very comfortable. I was concerned about the cell phone charging equipment but once I got in the truck everything was there including the back up camera. The only thing was missing was the back seat... Very impressed with my experience

ROSLYN M. 
Rating:
5.0

Customer did not leave a comment.

ERNESTO A. 
Rating:
3.0

Fast, quick and easy

Tyresha C. 
Rating:
3.0

my second trailer rental. first time I had to clean out oily dirt at the beginning of the rental. Floor very slippery. (different location, Spruce St. i Riverside.) Second time scraps of paper and some dirt in trailer. And yet you threaten me with a charge if I return it dirty?

KEVIN C. 
Rating:
5.0

Emit was super helpful and friendly

ANGELA M. 
Rating:
4.0

Customer did not leave a comment.

Arthur R. 
Rating:
5.0

The service was great. I had no issues. Great service was provided.

Albert M. 
Rating:
4.0

Customer did not leave a comment.

GUILLERMO S. 
Rating:
2.0

I reserved three dolly's only to be told the day of my move that only two would be on the truck. I was overcharged for gas but thankfully I took pictures of the odometer and gas hand so Uhaul refunded me. When I called in to speak to someone about it the person was impatient and hung up on me.

AMBER W. 
Rating:
5.0

Customer did not leave a comment.

CHARLES J. 
Rating:
4.0

Customer did not leave a comment.

alden clark D. 
Rating:
5.0

Customer did not leave a comment.

ALBERT B. 
Rating:
4.0

Didn't have the trailer we reserved but provided a replacement trailer. He was awesome

angela M. 
Rating:
5.0

Customer did not leave a comment.

JAMES R. 
Rating:
3.0

A better sign . Where to rent , because it's rent from a fueling station and can't really tell where the rental office is . Personal are nice and clean and helpful .

carlos O. 
Rating:
5.0

Customer did not leave a comment.

qingjing B. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL C. 
Rating:
4.0

Customer did not leave a comment.

CHANDLER U. 
Rating:
5.0

Only negative aspect will be not having an appliance dolly available.

Steven S. 
Rating:
5.0

Customer did not leave a comment.

Nora B. 
Rating:
5.0

Customer did not leave a comment.

Kendell J. 
Rating:
5.0

This location was fast and efficient. The staff was friendly and courteous.

EDWARD C. 
Rating:
5.0

Angel was awesome!

Yu Y. 
Rating:
5.0

Customer did not leave a comment.

Sean M. 
Rating:
4.0

My return was expedited and without troubles.

Tony S. 
Rating:
1.0

Customer did not leave a comment.

RIKKI R. 
Rating:
2.0

The gas and the mileage were recorded incorrectly on the paperwork. I was told that I would be given 1/4 tank of gas credit and the milage would be corrected. This did not occur on the other end even after I called them and asked for an updated correct invoice.

Willoams C. 
Rating:
5.0

The manager I believe it was Jerry, was very helpful and kind and his associate was very friendly.

Jesse B. 
Rating:
3.0

Customer did not leave a comment.

Sylwia P. 
Rating:
5.0

The gas station is not a Shell station anymore. This should be updated to its current gas station name. Overall was great and easy to turn in. Everyone was helpful.

MARYANN A. 
Rating:
4.0

There could be better signage from the street view, but overall we had a quick, friendly experience. The truck was even ready to take earlier than my appointment & I got a larger size for the same price as they must not have had the size I had requested.

Katherine S. 
Rating:
5.0

Customer did not leave a comment.

Sheng Z. 
Rating:
5.0

Customer did not leave a comment.

Matthew L. 
Rating:
5.0

It was close and convenient for us. When our truck broke down, they had the right size in stock for us to continue on with our day with only a minor delay. All other companies were out of the size we needed. We usually don't use Uhaul because it is expensive (we are a trucking company and travel all over southern California, Nevada and Arizona). The miles price is not worth it. But for this short trip it worked out okay.

Carlos T. 
Rating:
5.0

Customer did not leave a comment.

ANESIAKA H. 
Rating:
4.0

Store person needs to know more about where to drop off the key. Because no drop box on the outside of the store.

Anesiaka H. 
Rating:
5.0

Customer did not leave a comment.

Carl H. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth M. 
Rating:
5.0

the convenience of dropping the truck to a location that is less than 10 min from my home is just perfect and the guy who help me very professional and did everything very fast with the drop off process, i love it and definitely a did recommend to my friends at work.

Margarita G. 
Rating:
5.0

Good service

vidal D. 
Rating:
5.0

The young men in Riverside CA and in Seattle WA were very polite and helpful. Wonderful service. He really helped me and was forthcoming with the cost.

CHERYL J. 
Rating:
5.0

Customer did not leave a comment.

Prakash A. 
Rating:
5.0

Customer did not leave a comment.

Tury P. 
Rating:
4.0

The rep- was very helpful and friendly He made you feel like he was ready to help with any problem.

GENE B. 
Rating:
5.0

Customer did not leave a comment.

RODOLFO A. 
Rating:
5.0

Customer did not leave a comment.

RICARDO S. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL C. 
Rating:
5.0

Customer did not leave a comment.

SAMYLANIE G. 
Rating:
5.0

Customer did not leave a comment.

Eric H. 
Rating:
5.0

Customer did not leave a comment.

Johnathan H. 
Rating:
5.0

Customer did not leave a comment.

MICHELLE D. 
Rating:
5.0

Customer did not leave a comment.

Susan F. 
Rating:
5.0

Very nice, thank you.

Darwin H. 
Rating:
3.0

Pricing and with the return it should be a some cash back for using the service.

DANNY G. 
Rating:
3.0

Customer did not leave a comment.

Kristopher M. 
Rating:
5.0

We had a great experience

RAUL C. 
Rating:
2.0

The gentleman there was rude, not emphatic being I had to drive over 20 min because the equipment was not at preferred location. Pre-check-in did not expedite rental; it was actually a waste of time.

Janice W. 
Rating:
2.0

Carla cheated me with truck insurance coverage $56. Bad woman

KAREN L. 
Rating:
5.0

Outstanding customer service!

Rosalee L. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
No reviews have been submitted for this location.

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