Refused to take U-Haul. Even after showing my receipt saying that was the drop off location.
Kevin S
Arco
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Riverside, CA 92508
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Services at Other U-Haul Locations
Customer Reviews
- 3.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Verified Customer Reviews
Every review is tied to a real U-Haul reservation or contract.
How U-Haul Reviews WorkFix the blue tooth to open gate automatically.
AARON CPerson who helped me was excellent and deserves a raise $
Ryan FI won't be renting from this location again. It's a U-Haul dealer inside an Arco gas station and food mart. I chose it because I was told it's open until 11:30 p.m. and I could return the truck any time before closing. At pickup, I was asked how long I'd need it and entered 10 hours as an estimate. The truck's doors were unlocked when I walked up, and it didn't look like it had been cleaned since the last rental. There were items inside that I don't think belong in a vehicle being handed to the next customer. I chose not to file a complaint at the time, as a courtesy to the staff. I returned it at 10:23 p.m., before closing, but the manager had already left. The clerk said only the manager could log returns. Since the truck had been unlocked and had items in it at pickup, I asked her to confirm it was empty. She said she doesn't do that, so my wife recorded a video of the inside at drop-off before I locked the door myself. The next day, my receipt showed two days of rental and two days of road insurance, even though 24 hours hadn't passed. I was told I shouldn't have entered 10 hours initially, but no one told me that was a deadline, and I brought it back the same evening. I'm currently disputing the charge. It's not really about the money. I'd pay it if it made sense, but I was told I could return the truck before closing, and I did. Being charged extra anyway feels wrong. The whole experience was off from start to finish, and I regret renting from them. If you rent here, inspect the truck before leaving and take photos or video of the inside at pickup and drop-off.
Claudiu PThe pick up of truck was okay, but said in rental agreement truck had 1/2 a tank. But actually We know the people in front of us came back same problem less gas, they were told take a picture. So that's what we did. Looks not so good for U-Haul, doesn't affect Arco.
ROBINETTE H