Customer Reviews for Area Storage Inc
(U-Haul Neighborhood Dealer)

301 reviews

1900 3 Mile Rd   Racine, WI 53404

(262) 456-5015

Location Hours

  • Mon-Fri: 9 am - 4 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(262) 456-5015

1900 3 Mile Rd
Racine, WI 53404

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 4 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
3.0

Customer did not leave a comment.

HENRY J. 
Rating:
3.0

Customer did not leave a comment.

RichardW A. 
Rating:
5.0

Friendly staff and very helpful. Highly recommended.

VINCE S. 
Rating:
5.0

All around experience great was even able to pick up earlier than sign up for

MARQUES I. 
Rating:
5.0

Customer did not leave a comment.

CRAIG A. 
Rating:
5.0

None

CARLOS C. 
Rating:
3.0

Customer did not leave a comment.

Charles S. 
Rating:
5.0

Dropped trailer off after hours. Received email next day all was good and no charges. Happy with drop off.

gary D. 
Rating:
5.0

Customer did not leave a comment.

Matthew J. 
Rating:
5.0

Customer did not leave a comment.

MAYRA R. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
5.0

Customer did not leave a comment.

KATHLEEN D. 
Rating:
5.0

Very helpful and friendly!

Jerome K. 
Rating:
5.0

on line portal was horrible and un workable

Daniel N. 
Rating:
5.0

Customer did not leave a comment.

RONNIE N. 
Rating:
5.0

Nothing

GREGORY L. 
Rating:
5.0

Customer did not leave a comment.

RALPH W. 
Rating:
5.0

The store owner was very helpful and courteous thank you

SAUL A. 
Rating:
5.0

Customer did not leave a comment.

Suzanne S. 
Rating:
5.0

Counter guy was helpful and easy to work with, got in and out quick

Joseph W. 
Rating:
3.0

Customer did not leave a comment.

LISA P. 
Rating:
5.0

Customer did not leave a comment.

JOHN K. 
Rating:
5.0

Customer did not leave a comment.

Alyx P. 
Rating:
5.0

Customer did not leave a comment.

ROBERT F. 
Rating:
5.0

Thank you. Everything was fine- I will use you again and refer my friends

JILL B. 
Rating:
3.0

Customer did not leave a comment.

KEN E. 
Rating:
5.0

Customer did not leave a comment.

JULIO L. 
Rating:
3.0

Customer did not leave a comment.

BARBARA B. 
Rating:
5.0

Customer did not leave a comment.

Juliana T. 
Rating:
5.0

Customer did not leave a comment.

RICHARD C. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA M. 
Rating:
5.0

Great experience. Easy check in and out!

RONALD M. 
Rating:
5.0

Customer did not leave a comment.

TAKEEA W. 
Rating:
5.0

Customer did not leave a comment.

Bryan S. 
Rating:
4.0

Customer did not leave a comment.

Kerry M. 
Rating:
5.0

Customer did not leave a comment.

Antonio H. 
Rating:
3.0

Customer did not leave a comment.

Erica M. 
Rating:
5.0

No complaints, great service.

JODI L. 
Rating:
5.0

Customer did not leave a comment.

Lacretia W. 
Rating:
5.0

Quick and easy

JOHN R. 
Rating:
5.0

Customer did not leave a comment.

THEODORE S. 
Rating:
5.0

The guy that took care of me was quick and helpful. Thanks again!

CALEB R. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY S. 
Rating:
5.0

Very welcoming and helpful!

ERNESTO G. 
Rating:
5.0

This dealer knew what he was doing. I asked if the originating dealer had the correct tow dolly on our rental reservation. He knew exactly what to do. I even called him later to report the tow dolly light problem and to report a squealing fan belt on the truck.

William S. 
Rating:
5.0

Manager was good to work with. When I need a truck again, this U-haul location will be the first place I will contact. The vehicle handled very well. I am pleased this rental worked out so well.

JAMES K. 
Rating:
5.0

Customer did not leave a comment.

Benjamin B. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH S. 
Rating:
5.0

Customer did not leave a comment.

VALERIE M. 
Rating:
5.0

Customer did not leave a comment.

ABRAHAM O. 
Rating:
5.0

Customer did not leave a comment.

Doreen B. 
Rating:
4.0

Customer did not leave a comment.

KATHERINE J. 
Rating:
5.0

Customer did not leave a comment.

ALLISON D. 
Rating:
4.0

Customer did not leave a comment.

ANTHONY F. 
Rating:
5.0

NA....my experience was excellent.

Sherrie H. 
Rating:
5.0

Friendly customer service. Clean truck. Overall positive professional experience.

BRIDGET K. 
Rating:
5.0

Customer did not leave a comment.

BARBARA J. 
Rating:
5.0

Gentlemen at front counter was very helpful and patient with me as I tried using the APP to check in to get the truck. Which didn't work all that great. After being able to check in the old fashion way. I was on my way. I will definitely recommend this location to anyone . Great service, Reasonable hours and Friendly environment.

jaclyn S. 
Rating:
5.0

Shane was very professional and helpful! We were told our 20' truck would be reserved and found out it was not available when we were told to go get it so Shane helped us as much as possible to get through our terrible situation that we dealt with through corporate!

STEVEN B. 
Rating:
5.0

Reserved a vehicle from your website. The next day installed the uhaul app at the recommendation of a uhaul email. App couldn't find my reservation even though I entered the reservation number.. Needless to say the rental was fulfilled on day and time Reserved.

Bruce B. 
Rating:
5.0

Customer did not leave a comment.

EDWARD J. 
Rating:
5.0

I rented the 9' cargo van. It was a nice ride ty.

MICHELE D. 
Rating:
3.0

Customer did not leave a comment.

Christopher W. 
Rating:
5.0

Great service

Shane H. 
Rating:
3.0

The after hours login was absolutely horrible, spent 45 minutes trying to get the app to work, spent another 20 minutes on hold waiting for customer service to pick up the phone, finally got the app to work still no customer service, horrible end of the day. Use another phone to try to chat with U-Haul, that was useless as well, I've used them at least six times in the past year the online system is crap.

DAVID K. 
Rating:
5.0

Customer did not leave a comment.

Andrew C. 
Rating:
5.0

Decent staff. Would highly recommend.

SHANE O. 
Rating:
4.0

I had trouble with the returning of the vehicle as I was not sure of my password, plus I used a different device to reserve the truck(my laptop), than to return it(my Smartphone). So it took me about 20 minutes to watch the video, log into my account, take pictures, and the record mileage. Seems like a lot to have to do just to return a rental. Ovderall, though, I was pleased with the service when checking out the truck and the reliability of the truck.

CHRISTOPHER F. 
Rating:
5.0

Customer did not leave a comment.

JASON D. 
Rating:
5.0

Great customer service

FELICIA Y. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

DESTINY M. 
Rating:
2.0

Customer did not leave a comment.

Michael N. 
Rating:
5.0

Customer did not leave a comment.

RUSSELL R. 
Rating:
5.0

Easy process, great customer service.

Roy A. 
Rating:
5.0

You should allow the customer to scan in their drivers license as part of the reservation process. Doing it when you are there to get the equipment is not always easy. It took me a couple of attempts to get a decent picture because I was doing it in my car, early in the morning with very little ambient light. Not to mention that if I touched the screen in the wrong way it messed up the browser and I had to go back in. Doing the selfie at that time was no problem but being able to scan my drivers license when I was reserving it would have saved me lots of time and hassle.

Jeffrey S. 
Rating:
5.0

Customer did not leave a comment.

HEATHER A. 
Rating:
3.0

Customer did not leave a comment.

Marlena B. 
Rating:
4.0

Customer did not leave a comment.

jose G. 
Rating:
5.0

It was great

PATRICIA B. 
Rating:
5.0

I rented a 6x12 trailer w/ ramp, nearly brand new, and I had to travel a lot with it. I loaded it with a motorcycle and it has been very stable with the double axle. I'd recommend it to anyone.

Gilles B. 
Rating:
5.0

Customer did not leave a comment.

scott A. 
Rating:
5.0

Customer did not leave a comment.

Natalie P. 
Rating:
5.0

Customer did not leave a comment.

ROBERT M. 
Rating:
5.0

Customer did not leave a comment.

Walter M. 
Rating:
5.0

Very good experience. Very helpful gentleman.

Sandra C. 
Rating:
5.0

Customer did not leave a comment.

Keith M. 
Rating:
5.0

very friendly and patient. the site (via QR code) sucks for turning truck back in. Should be as easy as checking truck out...but for me, it wasn't.

Dean Z. 
Rating:
3.0

gas tank gauge showed full but tank was not full, so ended up paying for gas I did not use. Franchise owner split the difference with me.

john C. 
Rating:
5.0

Customer did not leave a comment.

jay K. 
Rating:
3.0

Convenient drop off site. Confirmation email first thing next morning. Thank you

Frank R. 
Rating:
4.0

very helpful

Jerome C. 
Rating:
5.0

I got into the drivers seat of the truck and put the arm rest down and it was full of blood ( which I have pics of ) with this pandemic going on this kind of stuff is unexceptable and then to not even compensate me for it just shows that uhaul is not up to standards

James F. 
Rating:
3.0

Customer did not leave a comment.

gaycia D. 
Rating:
5.0

Customer did not leave a comment.

David D. 
Rating:
5.0

Customer did not leave a comment.

Karl V. 
Rating:
3.0

Though the location was conveniently located off of a very busy and major street AND also right next to the railroad tracks, overall it felt and looked like an abandoned garage that had not been used in since Nixon was president. The building and lot itself looked as if it was on a movie set of a horror/western movie. It was old, dusty and had old machinery that was unrelated to U-Haul vehicles on the lot. There were also strange men loading items from a dumpster that kept driving by us. The lot itself was all dirt/gravel. It could/should have looked better that it did. Again, it was clear that there were U-Haul vehicles there. However the building and lot they were on is severely run down and makeshift . If it had happened to later in the evening to pick up, it would be very unsafe. The literally “eye level cameras” were of no comfort. I mean eye and in your face. Alas, what I needed was there and that's all I cared about. Be sure to go in the daylight and don't wear shoes that you don't want to get dusty. My review sounds harsh yet I still would recommend it only because it's conveniently located. That said, the building and lot shouldn't look a like a dilapidated and vacant shack. It was very off putting and made me feel like “OMG this is going to be a hot mess” as I was pulling into the lot.

Tim R. 
Rating:
5.0

Customer did not leave a comment.

Ronnie N. 
Rating:
5.0

Customer did not leave a comment.

Michael E. 
Rating:
3.0

Customer did not leave a comment.

Patricia B. 
No reviews have been submitted for this location.

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