Customer Reviews for Area Storage Inc

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Area Storage Inc

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PATRICIA B.
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It was great

Gilles B.
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I rented a 6x12 trailer w/ ramp, nearly brand new, and I had to travel a lot with it. I loaded it with a motorcycle and it has been very stable with the double axle. I'd recommend it to anyone.

scott A.
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Customer did not leave a comment.

Natalie P.
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ROBERT M.
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Walter M.
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Sandra C.
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Very good experience. Very helpful gentleman.

Keith M.
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Customer did not leave a comment.

Dean Z.
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very friendly and patient. the site (via QR code) sucks for turning truck back in. Should be as easy as checking truck out...but for me, it wasn't.

john C.
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gas tank gauge showed full but tank was not full, so ended up paying for gas I did not use. Franchise owner split the difference with me.

jay K.
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Customer did not leave a comment.

Frank R.
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Convenient drop off site. Confirmation email first thing next morning. Thank you

Jerome C.
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very helpful

James F.
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I got into the drivers seat of the truck and put the arm rest down and it was full of blood ( which I have pics of ) with this pandemic going on this kind of stuff is unexceptable and then to not even compensate me for it just shows that uhaul is not up to standards

gaycia D.
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David D.
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Karl V.
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Tim R.
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Though the location was conveniently located off of a very busy and major street AND also right next to the railroad tracks, overall it felt and looked like an abandoned garage that had not been used in since Nixon was president. The building and lot itself looked as if it was on a movie set of a horror/western movie. It was old, dusty and had old machinery that was unrelated to U-Haul vehicles on the lot. There were also strange men loading items from a dumpster that kept driving by us. The lot itself was all dirt/gravel. It could/should have looked better that it did. Again, it was clear that there were U-Haul vehicles there. However the building and lot they were on is severely run down and makeshift . If it had happened to later in the evening to pick up, it would be very unsafe. The literally “eye level cameras” were of no comfort. I mean eye and in your face. Alas, what I needed was there and that's all I cared about. Be sure to go in the daylight and don't wear shoes that you don't want to get dusty. My review sounds harsh yet I still would recommend it only because it's conveniently located. That said, the building and lot shouldn't look a like a dilapidated and vacant shack. It was very off putting and made me feel like “OMG this is going to be a hot mess” as I was pulling into the lot.

Ronnie N.
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Michael E.
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Patricia B.
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Richard C.
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Clean truck! Very smooth process!!!

JEFFREY L.
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Shane was great to work with, he helped us out when we were in a pinch, Excellent customer service! We will definitely recommend him to our friends and family!!

Jeff E.
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Customer did not leave a comment.

Richard K.
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jeff R.
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It was a pleasure talking to you. Jeff

Joseph F.
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Customer did not leave a comment.

CRAIG H.
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I ordered 6 dozen moving blankets and they had 6. Obviously, they don't check orders before the customer shows up. When I asked about them, he acted as if he had no idea I wanted anything other than the truck.

Terry T.
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Customer did not leave a comment.

Sierra H.
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Brandon G.
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Thomas S.
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Mention the marker lights not working and the uhaul started working on them as soon as the trl was unhooked from my vehicle

Michael N.
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The entire facility looks run down. Drop off of equipment is done behind the building in a secluded and somewhat questionable atmosphere.

Eddy E.
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Great experience!

Israel I.
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Customer did not leave a comment.

Gerald A.
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Customer did not leave a comment.

Mike D.
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There was no way to get to the trucks without getting your feet soaked. The gravel/dirt driveway and parking area was covered with several inches of water/slush. Not sure there is anything you could do short of refinishing the entire area, but it was not a good way to start or end the day with wet/cold feet. The owner was nice and acknowledged it was a mess.

John G.
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I cannot say enough about the great way i was treated and it was an awesome experience. The man running this store was polite , knew his stuff and was a joy to talk to! the equipment was perfect and did what i needed! thank you so much for having Area storage as a UHaul dealer.

kim S.
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Customer did not leave a comment.

Michael R.
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Gregory B.
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tim S.
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First of all, I am thankful I could use the app to get my truck as no one was at this location. BUT the app was the problem most of all. It kept stopping at critical points. When asked what the current mileage was - I updated the field AND uploaded a picture...The app said cannot update mileage and stopped my progress. I then called and told the operator what the ACTUAL mileage was - she said she wrote it in my rental file. When I returned the truck it said my bill would be over $14,000 it isnt even physically possible to drive that many miles in 10 hours! I uploaded both the beginning mileage and the ending mileage pictures but i STILL called to verify that I wasnt getting charged $14,000+ and they asked for the mileage pictures AGAIN! thankfully i still had them so it worked out BUT, it can be alot smoother. Maybe make a video call part of the pickup? the app itself is a great start but surprisingly nerve wracking.

Gary W.
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Everything was super easy. Picked up and dropped off all while the store was closed.

Javossi C.
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Customer did not leave a comment.

Luis G.
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Matthew N.
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Larry H.
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Ramona Ann O.
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We dropped the tow dolly off right after we got home. The office was closed, but there was someone there told my husband where he could leave the dolly.

david G.
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Customer did not leave a comment.

Dani D.
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Wonderful customer service! No improvements necessary.

John D.
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The vehicle cab was a bit dirty, and there was a missing light cover on the rear of the truck. The equipment we requested and paid for was not in the truck cargo area. The facility itself was not open, so we could not get the items needed to do our furniture moving. We called U Haul customer service and reported the problems, but had to go through the process of returning the vehicle and paying the bill. I wasted two hours out of my very precious business day, and now have to reschedule my day tomorrow to do this project again.

george W.
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Customer did not leave a comment.

Mike G.
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Fuel was not full. It would be nice if the fuel was full upon pick up.

Tom S.
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Great friendly service.

Jason L.
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Customer did not leave a comment.

Alexander D.
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Jim L.
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Andrew G.
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Christopher O.
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Helpful staff in getting me set up and underway.

Anna D. | Reservation |
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I've never used a storage facility before. It's very nice but a little small. I thought I was getting a unit that said fits 2 rooms but it's quite small. Nonetheless I still was able to fit everything

Gregg H.
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I liked the guy working there.

Brian H.
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Customer did not leave a comment.

Charles M. | Reservation |
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Easy friendly service

Charles M.
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Customer did not leave a comment.

Aurelio M.
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Customer did not leave a comment.

michele L.
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seymour M.
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Mark N.
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Melissa L.
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My experience was good. I was able to reserve a truck at the site I wanted and pickup was easy.

Derek A.
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Customer did not leave a comment.

Susan S.
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James M.
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Trailer had leak in roof. Our tent, clothes and other items got wet and had to cleaned and/or dried out. That's the last thing we needed to do when we got to our new location.

Chuck C.
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Online process is terrible. Had to call to get return on truck. Although the woman who helped me on the phone was efficient and friendly, there should have been no reason to need to call.

TIM B.
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The trailer leaked and stuff got wet not happy with that part

john G.
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Customer did not leave a comment.

WAYNE P.
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Customer did not leave a comment.

Dennis W.
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james O.
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william D.
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Customer did not leave a comment.

Eric S.
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Saleem S.
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Not really The service was wonderful

JUSTINE C.
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Offer or accept a military discount. I'm disappointed no one offered or had one to use

Scott R.
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I wasnt given all the paperwork from pickup location. Never received insurance paperwork and didn't know until it was too late. Also had to drive 25 minutes to get truck even though we have several location within 5 minutes of my house.

joe K.
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Customer did not leave a comment.

mitchell L.
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Great vehicle. Perfect size.

judith C.
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Customer did not leave a comment.

NATHAN A.
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Customer did not leave a comment.

Bradley B.
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Mary F.
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judith C.
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erika K.
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U-Haul's self-service drop off procedure and instructions were great

Jonathan O.
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I have nothing to say but serviced us excellent tools what we needs. I drove with 4x8 cargo trailer 80mph and runs smooth.

joe K.
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Customer did not leave a comment.

lance C.
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Customer did not leave a comment.

Gordon K.
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The only issue I had is that whoever had this truck previously to me did not fill it up all the way. I put a total of 6 miles on the vehicle and it took over $10 in gas.

Azizi B.
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Customer did not leave a comment.

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Very good service very honest people to deal with I would recommend anyone to use their services

michael H.
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Was fast and friendly a Great experience!!!

joe M.
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Everything was great.

michael S.
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Great operator

Robert Z.
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The lot was full of snow, mad parking difficult. The drop off location was clearly labeled so it was easy to find the key drop.

ARI Q.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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