Great serviceShane H.
Customer Reviews for Area Storage Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The after hours login was absolutely horrible, spent 45 minutes trying to get the app to work, spent another 20 minutes on hold waiting for customer service to pick up the phone, finally got the app to work still no customer service, horrible end of the day. Use another phone to try to chat with U-Haul, that was useless as well, I've used them at least six times in the past year the online system is crap.DAVID K.
Customer did not leave a comment.Andrew C.
Decent staff. Would highly recommend.SHANE O.
I had trouble with the returning of the vehicle as I was not sure of my password, plus I used a different device to reserve the truck(my laptop), than to return it(my Smartphone). So it took me about 20 minutes to watch the video, log into my account, take pictures, and the record mileage. Seems like a lot to have to do just to return a rental. Ovderall, though, I was pleased with the service when checking out the truck and the reliability of the truck.CHRISTOPHER F.
Customer did not leave a comment.JASON D.
Great customer serviceFELICIA Y.
Customer did not leave a comment.Robert S.
Customer did not leave a comment.DESTINY M.
Customer did not leave a comment.Michael N.
Customer did not leave a comment.RUSSELL R.
Easy process, great customer service.Roy A.
You should allow the customer to scan in their drivers license as part of the reservation process. Doing it when you are there to get the equipment is not always easy. It took me a couple of attempts to get a decent picture because I was doing it in my car, early in the morning with very little ambient light. Not to mention that if I touched the screen in the wrong way it messed up the browser and I had to go back in. Doing the selfie at that time was no problem but being able to scan my drivers license when I was reserving it would have saved me lots of time and hassle.Jeffrey S.
Customer did not leave a comment.HEATHER A.
Customer did not leave a comment.Marlena B.
Customer did not leave a comment.jose G.
Customer did not leave a comment.Gregory L. | Overall Experience
It was greatPATRICIA B.
I rented a 6x12 trailer w/ ramp, nearly brand new, and I had to travel a lot with it. I loaded it with a motorcycle and it has been very stable with the double axle. I'd recommend it to anyone.Gilles B.
Customer did not leave a comment.scott A.
Customer did not leave a comment.Natalie P.
Customer did not leave a comment.ROBERT M.
Customer did not leave a comment.Walter M.
Very good experience. Very helpful gentleman.Sandra C.
Customer did not leave a comment.Keith M.
very friendly and patient. the site (via QR code) sucks for turning truck back in. Should be as easy as checking truck out...but for me, it wasn't.Dean Z.
gas tank gauge showed full but tank was not full, so ended up paying for gas I did not use. Franchise owner split the difference with me.john C.
Customer did not leave a comment.jay K.
Convenient drop off site. Confirmation email first thing next morning. Thank youFrank R.
very helpfulJerome C.
I got into the drivers seat of the truck and put the arm rest down and it was full of blood ( which I have pics of ) with this pandemic going on this kind of stuff is unexceptable and then to not even compensate me for it just shows that uhaul is not up to standardsJames F.
Customer did not leave a comment.gaycia D.
Customer did not leave a comment.David D.
Customer did not leave a comment.Karl V.
Though the location was conveniently located off of a very busy and major street AND also right next to the railroad tracks, overall it felt and looked like an abandoned garage that had not been used in since Nixon was president. The building and lot itself looked as if it was on a movie set of a horror/western movie. It was old, dusty and had old machinery that was unrelated to U-Haul vehicles on the lot. There were also strange men loading items from a dumpster that kept driving by us. The lot itself was all dirt/gravel. It could/should have looked better that it did. Again, it was clear that there were U-Haul vehicles there. However the building and lot they were on is severely run down and makeshift . If it had happened to later in the evening to pick up, it would be very unsafe. The literally â€œeye level camerasâ€ were of no comfort. I mean eye and in your face. Alas, what I needed was there and that's all I cared about. Be sure to go in the daylight and don't wear shoes that you don't want to get dusty. My review sounds harsh yet I still would recommend it only because it's conveniently located. That said, the building and lot shouldn't look a like a dilapidated and vacant shack. It was very off putting and made me feel like â€œOMG this is going to be a hot messâ€ as I was pulling into the lot.Tim R.
Customer did not leave a comment.Ronnie N.
Customer did not leave a comment.Michael E.
Customer did not leave a comment.Patricia B.
Clean truck! Very smooth process!!!Richard C.
Shane was great to work with, he helped us out when we were in a pinch, Excellent customer service! We will definitely recommend him to our friends and family!!JEFFREY L.
Customer did not leave a comment.Jeff E.
Customer did not leave a comment.Richard K.
It was a pleasure talking to you. Jeffjeff R.
Customer did not leave a comment.Joseph F.
I ordered 6 dozen moving blankets and they had 6. Obviously, they don't check orders before the customer shows up. When I asked about them, he acted as if he had no idea I wanted anything other than the truck.CRAIG H.
Customer did not leave a comment.Terry T.
Customer did not leave a comment.Sierra H.
Customer did not leave a comment.Brandon G.
Mention the marker lights not working and the uhaul started working on them as soon as the trl was unhooked from my vehicleThomas S.
The entire facility looks run down. Drop off of equipment is done behind the building in a secluded and somewhat questionable atmosphere.Michael N.
Great experience!Eddy E.
Customer did not leave a comment.Israel I.
Customer did not leave a comment.Gerald A.
There was no way to get to the trucks without getting your feet soaked. The gravel/dirt driveway and parking area was covered with several inches of water/slush. Not sure there is anything you could do short of refinishing the entire area, but it was not a good way to start or end the day with wet/cold feet. The owner was nice and acknowledged it was a mess.Mike D.
I cannot say enough about the great way i was treated and it was an awesome experience. The man running this store was polite , knew his stuff and was a joy to talk to! the equipment was perfect and did what i needed! thank you so much for having Area storage as a UHaul dealer.John G.
Customer did not leave a comment.kim S.
Customer did not leave a comment.Michael R.
Customer did not leave a comment.Gregory B.
First of all, I am thankful I could use the app to get my truck as no one was at this location. BUT the app was the problem most of all. It kept stopping at critical points. When asked what the current mileage was - I updated the field AND uploaded a picture...The app said cannot update mileage and stopped my progress. I then called and told the operator what the ACTUAL mileage was - she said she wrote it in my rental file. When I returned the truck it said my bill would be over $14,000 it isnt even physically possible to drive that many miles in 10 hours! I uploaded both the beginning mileage and the ending mileage pictures but i STILL called to verify that I wasnt getting charged $14,000+ and they asked for the mileage pictures AGAIN! thankfully i still had them so it worked out BUT, it can be alot smoother. Maybe make a video call part of the pickup? the app itself is a great start but surprisingly nerve wracking.tim S.
Everything was super easy. Picked up and dropped off all while the store was closed.Gary W.
Customer did not leave a comment.Javossi C.
Customer did not leave a comment.Luis G.
Customer did not leave a comment.Matthew N.
Customer did not leave a comment.Larry H.
We dropped the tow dolly off right after we got home. The office was closed, but there was someone there told my husband where he could leave the dolly.Ramona Ann O.
Customer did not leave a comment.david G.
Wonderful customer service! No improvements necessary.Dani D.
The vehicle cab was a bit dirty, and there was a missing light cover on the rear of the truck. The equipment we requested and paid for was not in the truck cargo area. The facility itself was not open, so we could not get the items needed to do our furniture moving. We called U Haul customer service and reported the problems, but had to go through the process of returning the vehicle and paying the bill. I wasted two hours out of my very precious business day, and now have to reschedule my day tomorrow to do this project again.John D.
Customer did not leave a comment.george W.
Fuel was not full. It would be nice if the fuel was full upon pick up.Mike G.
Great friendly service.Tom S.
Customer did not leave a comment.Jason L.
Customer did not leave a comment.Alexander D.
Customer did not leave a comment.Jim L.
Customer did not leave a comment.Andrew G.
Helpful staff in getting me set up and underway.Christopher O.
I've never used a storage facility before. It's very nice but a little small. I thought I was getting a unit that said fits 2 rooms but it's quite small. Nonetheless I still was able to fit everythingAnna D. | Reservation
I liked the guy working there.Gregg H.
Customer did not leave a comment.Brian H.
Easy friendly serviceCharles M. | Reservation
Customer did not leave a comment.Charles M.
Customer did not leave a comment.Aurelio M.
Customer did not leave a comment.michele L.
Customer did not leave a comment.seymour M.
Customer did not leave a comment.Mark N.
My experience was good. I was able to reserve a truck at the site I wanted and pickup was easy.Melissa L.
Customer did not leave a comment.Derek A.
Customer did not leave a comment.Susan S.
Trailer had leak in roof. Our tent, clothes and other items got wet and had to cleaned and/or dried out. That's the last thing we needed to do when we got to our new location.James M.
Online process is terrible. Had to call to get return on truck. Although the woman who helped me on the phone was efficient and friendly, there should have been no reason to need to call.Chuck C.
The trailer leaked and stuff got wet not happy with that partTIM B.
Customer did not leave a comment.john G.
Customer did not leave a comment.WAYNE P.
Customer did not leave a comment.Dennis W.
Customer did not leave a comment.james O.
Customer did not leave a comment.william D.
Customer did not leave a comment.Eric S.
Not really The service was wonderfulSaleem S.
Offer or accept a military discount. I'm disappointed no one offered or had one to useJUSTINE C.
I wasnt given all the paperwork from pickup location. Never received insurance paperwork and didn't know until it was too late. Also had to drive 25 minutes to get truck even though we have several location within 5 minutes of my house.Scott R.
Customer did not leave a comment.joe K.
Great vehicle. Perfect size.mitchell L.
Customer did not leave a comment.judith C.