Very helpful and friendly, this will be my only location for local
MICHAEL H
Customer Reviews for Arizona Sound
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The location was great. But the prices are ridiculous. The mileage charges and still needing to fill the tank. Plus rental fee. I will definitely book a company that comes with their own truck next time. I ended up paying the same as booking a private company.
Sandra HBEST U-Haul experience I have ever had.
KRYSTA BI had the privilege of driving a brand new 20’ truck. This site did not have the 15’ on premises so I figured I will borrow what I can get. Really nice establishment and I was not charged for having the upgraded 20’ truck. Overall I had a very positive experience
Michelle WThe vehicle did not seem to be in great shape....very slow acceleration, rough ride, and something was rattling. But the location was great and very convenient. I just would not want to have to drive that particular vehicle again.
Moira MNothing I think it went smooth
Marcie MIf you need to rent a truck this location is highly recommended.
RICHARD SThanks
AMMAR AHorrible customer service! The pickup location gave us no paperwork for return location or return time. We had to call various locations just to find out where to return it. Clueless staff!
CHRISTOPHER BFast easy and very friendly!
marino MThe manager and all of the ppl at this facility was amazing
Tina CThe website and app did not load the appropriate pages very well even after switching devices; however, customer service was really helpful in making sure we were taken care off.
Joshua NI was very pleased at the 2 locations in Phoenix. The staff at both of them were very helpful and courteous.
MARK SService was fast and friendly, truck was clean and ready.
Thomas HSee above comment
Ana TNasty it’s a fish audio installation shop with a weird bunch of people running it it’s nasty needs to have osha check it out. Should be not affiliated with uhaul.
Anthony BWe dropped off after hours but was easy on the app.
Mark WVery nice people here but no one made me aware it was not a full service facility not open until 10.
jules gARIZONA Sound was amazing and took care of everything. UHAUL customer service itself was horrible.
Cassandra FI got told I only owe miles and when I get in have a huge tax fee
Janessa MNice trucks .
steven rService was excellent. Friendly and knowledgeable staff.
Cynthia SQuick and easy
MIKE KI really like the place and they are so friendly
burak bExtremely friendly and very quick service. Also like that it’s only a few blocks from my house
Charles WNot happy
Casiya GThere is nothing to improve. I could have not asked.for a.better experience.
Susan PNot much, except maybe open earlier on weekends like 7:00 am instead of 10:00 am. However they did allow me to pickup the trick on Friday afternoon at no extra charge, which worked out better.
Manuel RIt was a pleasure dealing with these nice people.
Thomas HGreat place. Will be back.
Mark PThe location and service was OVER THE MOON AMAZING! The truck its self was not so buno. The truck had MASSIVE issues shifting into gear, and made alot of noise just driving.
Nick SDoing fine, again...
EDWARD EFirst arrived at reservation time and was told the truck wasn’t there and would be back in 15 minutes. Came back 15 minutes later and was put into a truck that had been in the parking lot the first time I arrived.Fuel was less than a quarter tank full when picked up. Also alignment on truck was completely off. Will not rent from this location again.
Shane DThe mobile pickup took 40 mins out of my 4 hr window. I was very disappointed with how much time it wasted.
Carolina REverything went well. No problems. I will rent from here again.
Joshua MThe truck was gassed up and ready to go when I needed it.
Gregory Pwel to start the guy running the place park his car where I could not see and I back into it and how does $29.99 a day turn to $61.11 when I did not have the truck even a day pick up at 4pm Fri drop off Sat at noon did not have it 24 hours and the fuel mark on the check sheet say 3/4 tank when it was just a little over a haft a tank drove the truck 20 miles put in 5 gal fuel then it was over where it was to start I would not use you people again at that rate
JOSPEH BVery friendly. Will recommend to everyone. Will return for future moves. Great experience.
Sheri DManagment went above and beyond to make my move more simple
ChilliSpirit GNothing! - all was great!
Kathleen ROpening time of the business was 10am. We would have preferred an earlier pick up time, but the service was so great we worked with it!! Highly recommend this business.
JEROME TCustomer service was excellent! Everything went smoothly and the gentleman that me helped was very professional and courteous.
ANGEL YAAAAAAAA+++++++++++++
MARK Anothing to do with the pickup but online uhaul system would not allow me to pay ahead of time.
Kirk HVery friendly clerk, patient and helpful.
RICHARD JThey were very nice and friendly, my one issue was I requested a dolly for my move, and when I picked up the van, they only had an appliance dolly available to use, it was very heavy an awkward to use for moving smaller items and boxes. If they don’t have all the items available on the website, then I should of been notified that I couldn’t chose that option when checking out.
Ronald VThe gentleman that has this location was friendly and very helpful. If i need to rent from you again, even thou this location is out of my way, I will definitely drive to his location. Very nice people
Thomas TI was told I could pick up my trailer at 8:30 and the owner didn’t show up until 10:20. He also changed my reservation for a round trip when I made it painfully clear this was set up as a one way trip. This made returning the trailer a royal pain. Never use this location
MARK LTHE GUY AT 35TH AND BELL WAS AN 70 MINUTES LATE ON FRIDAY SEPT 24. WE HAD APPOINTMENT AT 9AM HE WAS THERE AT 10;10AM, IT WAS AWFUL. HE SHOULD NOT BE A LICENSED DEALER!!!! I MADE MY APPOINTMENT 30 DAYS AGO OR MORE AND THEN THEY SAID I COULD NOT GO TO 87TH AND BELL 5 MILES FROM MY HOUSE!!! TERRIBLE SERVICE!!! THE GUY CHARGED ME FOR 24 BLANKETS AND GAVE ME 12. DID NOT SPEAK MUCH ENGLISH, HE RUNS ARIZONA SOUND AND UHAUL AND THE OTHER LADY BUSINESS IN THERE HAD THE TV ON FULL BLAST. MY RESERVATION SAID 20 FOOT TRUCK IS 240.00 WHEN I GOT THERE THEY CHARGED ME $251. IF I EVER HAVE TO RENT A TRUCK AGAIN IT WILL NOT BE UHAUL, IT WAS AWFUL.
MICHELE DHad to take the first truck back due to check engine light was on and truck was running poor. Second truck had mechanical issues with left me stuck for 4 hours and the customer service during the whole ordeal was bad.
Tyrone SIt was simple!! Thank youuuuu!!
Oliver WI COULD FIND NO ROOM FOR IMPROVEMENT, ALTHOUGH THEY DO HAVE A NICE COLLECTION OF PET TURTLES...
Robert A