Customer Reviews for Arizona Sound
(U-Haul Neighborhood Dealer)

284 reviews

3548 W Bell Rd   Glendale, AZ 85308

(602) 863-1742

Office Hours

  • Mon: 10 am–6 pm
  • Tue: Closed
  • Wed-Sat: 10 am–6 pm
  • Sun: Closed

Services at this Location:

Contact Us

(602) 863-1742

3548 W Bell Rd
Glendale, AZ 85308

Services at this Location:

Office Hours

  • Mon: 10 am–6 pm
  • Tue: Closed
  • Wed-Sat: 10 am–6 pm
  • Sun: Closed
  • Free towing inspection

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The website and app did not load the appropriate pages very well even after switching devices; however, customer service was really helpful in making sure we were taken care off.

Joshua N 
Rating:
5.0

I was very pleased at the 2 locations in Phoenix. The staff at both of them were very helpful and courteous.

MARK S 
Rating:
5.0

Customer did not leave a comment.

Daniel D 
Rating:
5.0

Customer did not leave a comment.

Thomas H 
Rating:
5.0

Customer did not leave a comment.

Thomas H 
Rating:
5.0

Service was fast and friendly, truck was clean and ready.

Thomas H 
Rating:
4.0

Customer did not leave a comment.

Bernadine J 
Rating:
4.0

Customer did not leave a comment.

Judy T 
Rating:
5.0

See above comment

Ana T 
Rating:
1.0

Nasty it’s a fish audio installation shop with a weird bunch of people running it it’s nasty needs to have osha check it out. Should be not affiliated with uhaul.

Anthony B 
Rating:
5.0

We dropped off after hours but was easy on the app.

Mark W 
Rating:
2.0

Very nice people here but no one made me aware it was not a full service facility not open until 10.

jules g 
Rating:
5.0

ARIZONA Sound was amazing and took care of everything. UHAUL customer service itself was horrible.

Cassandra F 
Rating:
1.0

I got told I only owe miles and when I get in have a huge tax fee

Janessa M 
Rating:
5.0

Nice trucks .

steven r 
Rating:
5.0

Customer did not leave a comment.

RICHARD H 
Rating:
5.0

Service was excellent. Friendly and knowledgeable staff.

Cynthia S 
Rating:
5.0

Quick and easy

MIKE K 
Rating:
5.0

Customer did not leave a comment.

Sonja S 
Rating:
5.0

Customer did not leave a comment.

Damon J 
Rating:
5.0

I really like the place and they are so friendly

burak b 
Rating:
4.0

Customer did not leave a comment.

Kristin B 
Rating:
5.0

Extremely friendly and very quick service. Also like that it’s only a few blocks from my house

Charles W 
Rating:
1.0

Not happy

Casiya G 
Rating:
4.0

Customer did not leave a comment.

Ronnette B 
Rating:
3.0

Customer did not leave a comment.

Donovan C 
Rating:
5.0

There is nothing to improve. I could have not asked.for a.better experience.

Susan P 
Rating:
5.0

Not much, except maybe open earlier on weekends like 7:00 am instead of 10:00 am. However they did allow me to pickup the trick on Friday afternoon at no extra charge, which worked out better.

Manuel R 
Rating:
5.0

Customer did not leave a comment.

Abbe B 
Rating:
4.0

Customer did not leave a comment.

CHUN C 
Rating:
3.0

Customer did not leave a comment.

SHANNON N 
Rating:
5.0

It was a pleasure dealing with these nice people.

Thomas H 
Rating:
5.0

Customer did not leave a comment.

Eduardo A 
Rating:
5.0

Great place. Will be back.

Mark P 
Rating:
5.0

The location and service was OVER THE MOON AMAZING! The truck its self was not so buno. The truck had MASSIVE issues shifting into gear, and made alot of noise just driving.

Nick S 
Rating:
5.0

Customer did not leave a comment.

Ajith P 
Rating:
5.0

Doing fine, again...

EDWARD E 
Rating:
2.0

First arrived at reservation time and was told the truck wasn’t there and would be back in 15 minutes. Came back 15 minutes later and was put into a truck that had been in the parking lot the first time I arrived.Fuel was less than a quarter tank full when picked up. Also alignment on truck was completely off. Will not rent from this location again.

Shane D 
Rating:
4.0

Customer did not leave a comment.

David G 
Rating:
3.0

The mobile pickup took 40 mins out of my 4 hr window. I was very disappointed with how much time it wasted.

Carolina R 
Rating:
5.0

Customer did not leave a comment.

AMBER W 
Rating:
4.0

Customer did not leave a comment.

Deborah S 
Rating:
5.0

Everything went well. No problems. I will rent from here again.

Joshua M 
Rating:
5.0

The truck was gassed up and ready to go when I needed it.

Gregory P 
Rating:
1.0

wel to start the guy running the place park his car where I could not see and I back into it and how does $29.99 a day turn to $61.11 when I did not have the truck even a day pick up at 4pm Fri drop off Sat at noon did not have it 24 hours and the fuel mark on the check sheet say 3/4 tank when it was just a little over a haft a tank drove the truck 20 miles put in 5 gal fuel then it was over where it was to start I would not use you people again at that rate

JOSPEH B 
Rating:
5.0

Customer did not leave a comment.

PEGGY W 
Rating:
5.0

Very friendly. Will recommend to everyone. Will return for future moves. Great experience.

Sheri D 
Rating:
5.0

Managment went above and beyond to make my move more simple

ChilliSpirit G 
Rating:
5.0

Nothing! - all was great!

Kathleen R 
Rating:
5.0

Customer did not leave a comment.

Joseph D 
Rating:
3.0

Customer did not leave a comment.

Michael S 
Rating:
5.0

Customer did not leave a comment.

James R 
Rating:
5.0

Opening time of the business was 10am. We would have preferred an earlier pick up time, but the service was so great we worked with it!! Highly recommend this business.

JEROME T 
Rating:
5.0

Customer did not leave a comment.

Mort Z 
Rating:
5.0

Customer did not leave a comment.

Harnoor S 
Rating:
5.0

Customer service was excellent! Everything went smoothly and the gentleman that me helped was very professional and courteous.

ANGEL Y 
Rating:
3.0

Customer did not leave a comment.

Neil A 
Rating:
5.0

AAAAAAAA+++++++++++++

MARK A 
Rating:
1.0

Customer did not leave a comment.

omar N 
Rating:
2.0

Customer did not leave a comment.

Matthew K 
Rating:
5.0

nothing to do with the pickup but online uhaul system would not allow me to pay ahead of time.

Kirk H 
Rating:
5.0

Very friendly clerk, patient and helpful.

RICHARD J 
Rating:
4.0

Customer did not leave a comment.

JAVIER S 
Rating:
4.0

Customer did not leave a comment.

ALLAN M 
Rating:
5.0

Customer did not leave a comment.

SUE M 
Rating:
5.0

Customer did not leave a comment.

PEDRO C 
Rating:
3.0

They were very nice and friendly, my one issue was I requested a dolly for my move, and when I picked up the van, they only had an appliance dolly available to use, it was very heavy an awkward to use for moving smaller items and boxes. If they don’t have all the items available on the website, then I should of been notified that I couldn’t chose that option when checking out.

Ronald V 
Rating:
5.0

The gentleman that has this location was friendly and very helpful. If i need to rent from you again, even thou this location is out of my way, I will definitely drive to his location. Very nice people

Thomas T 
Rating:
5.0

Customer did not leave a comment.

NEBOJSA K 
Rating:
3.0

Customer did not leave a comment.

NEIL G 
Rating:
1.0

I was told I could pick up my trailer at 8:30 and the owner didn’t show up until 10:20. He also changed my reservation for a round trip when I made it painfully clear this was set up as a one way trip. This made returning the trailer a royal pain. Never use this location

MARK L 
Rating:
5.0

Customer did not leave a comment.

WALTER S 
Rating:
4.0

Customer did not leave a comment.

DAWN W 
Rating:
1.0

THE GUY AT 35TH AND BELL WAS AN 70 MINUTES LATE ON FRIDAY SEPT 24. WE HAD APPOINTMENT AT 9AM HE WAS THERE AT 10;10AM, IT WAS AWFUL. HE SHOULD NOT BE A LICENSED DEALER!!!! I MADE MY APPOINTMENT 30 DAYS AGO OR MORE AND THEN THEY SAID I COULD NOT GO TO 87TH AND BELL 5 MILES FROM MY HOUSE!!! TERRIBLE SERVICE!!! THE GUY CHARGED ME FOR 24 BLANKETS AND GAVE ME 12. DID NOT SPEAK MUCH ENGLISH, HE RUNS ARIZONA SOUND AND UHAUL AND THE OTHER LADY BUSINESS IN THERE HAD THE TV ON FULL BLAST. MY RESERVATION SAID 20 FOOT TRUCK IS 240.00 WHEN I GOT THERE THEY CHARGED ME $251. IF I EVER HAVE TO RENT A TRUCK AGAIN IT WILL NOT BE UHAUL, IT WAS AWFUL.

MICHELE D 
Rating:
1.0

Had to take the first truck back due to check engine light was on and truck was running poor. Second truck had mechanical issues with left me stuck for 4 hours and the customer service during the whole ordeal was bad.

Tyrone S 
Rating:
5.0

Customer did not leave a comment.

Cynthia S 
Rating:
5.0

Customer did not leave a comment.

JOSE M 
Rating:
5.0

It was simple!! Thank youuuuu!!

Oliver W 
Rating:
5.0

I COULD FIND NO ROOM FOR IMPROVEMENT, ALTHOUGH THEY DO HAVE A NICE COLLECTION OF PET TURTLES...

Robert A 
Rating:
1.0

Customer did not leave a comment.

Nathan W 
Rating:
1.0

Customer did not leave a comment.

Nathan W 
Rating:
5.0

Customer did not leave a comment.

RICHARD B 
Rating:
5.0

Customer did not leave a comment.

Jennifer B 
Rating:
1.0

The truck was dirty on the inside of the cab. The person I Delt with was very unorganized. The place that the uhaul was in the employee was kinda rude. I did the pass thing so I wouldn't have to deal with anyone but that didn't work at all. Checked the truck in and out on my phone but the link wouldn't let me take photos.

Anna F 
Rating:
5.0

You don’t need to do anything for your service your service is excellent and the person who was in charge he had the very best customer service ever I would recommend this location to my friends and family

ARMEN A 
Rating:
5.0

Customer did not leave a comment.

Paula V 
Rating:
4.0

Customer did not leave a comment.

Jerry P 
Rating:
4.0

The pickup was fast. I didn't have any problems.

DAVID S 
Rating:
5.0

Customer did not leave a comment.

Johnathan G 
Rating:
5.0

Customer did not leave a comment.

Michael D 
Rating:
5.0

The gentleman at this location was super polite, helpful, and caring. He made my experience easy and awesome. I came to this location after having issues picking up a truck at another U Haul location due to the app and website not working well. My experience was horrible to begin with until I went to Arizona Sound. It then became awesome!

STEVEN G 
Rating:
1.0

The corporate rep was very professional he was more concerned about the money he lost renting out the truck to us... because we had an injury and we kept it over a day then our personal well-being. I called to find out if there was any money that we owed and he was unbelievably rude. Didn't care that we were very busy doing other things like moving into the new place all around didn't care about anything to do with customer service and the stress of moving

Matthew F 
Rating:
5.0

Great communication on both ends

keith g 
Rating:
5.0

Customer did not leave a comment.

Ruben R 
Rating:
4.0

The cup holders were SO DIRTY & STICKY. Besides that the truck was great. We reserved a dolly & it wasn't in the truck, and the location wasn't open at the time of pick up. So we had to go all the way back a few hours later to pick it up which made us start late, and drive extra. Besides that we had a great experience, friendly staff, and we would rent from this location again. Thanks so much!

Serenity R 
Rating:
5.0

Customer did not leave a comment.

Anthony L 
Rating:
4.0

Keep up the good work and thank you!

Kelli G 
Rating:
5.0

Customer did not leave a comment.

Chris B 
Rating:
4.0

pick up experience could have been better, but the vehicle was in great condition and meet our needs

Paul D 
Rating:
5.0

I’m grateful for the fast and excellent service!

Kassie T 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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