Super easy and very friendly.
Roger Baker
Customer Reviews for Arkansas Valley Lumber & Supply
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
No improvement is needed, but continue with your kindness, helpfulness and sincerity. Thank you, GOD BLESS YOU !!!!!! 😀
Lourdes PerezCruise control would be a very nice addition to the driving experience.
Richard VeatchThe customer service was wonderful.
CLINTON STEWARTOutstanding customer service high quality and my hat goes off above and beyond thank you all so much
Delbert PruettOnce again more money was added than I was originally quoted.
Valerie BruceTony was great… courteous, knowledgeable, friendly and professional. Wonderful all of the way around.
Myra FerrisPaying was ridiculous. Having to leave the site to take money out of the bank only prolonged the process
Jeff DArgyIhaul location was awesome uhaul customer service was another issue. I had to drive a ways to get the truck was told I was going to get money off my bill and another day free of which I said I don't need and the truck will be returned on Sunday by midday. No refund of that day was given. THIS IS NOT THE LOCATION FAULT JUST UHAUL IN GENERAL.
Victor JacksI called to tell them I dropped off the truck on Saturday but they charged me anyways. They didn't check the message till later. They were closed on Sunday and checked it out on Monday. Never got a text until Monday. But atleast I called. They charged me for Sunday plus insurance. I called to get my refund back. I won't get it for 3 to 4 days.
Judy LyonsDrop off was easier
Steve Peacockequipment is very helpful.
Brittany BurtonGood customer service at the pick up location. U-Haul app was not functioning properly in order to do mobile check in and rental.
Michelle JaramilloI had a great experience renting the U-Hail truck from Ark-Valley Lumber! Highly recommend them!
Patti YoungEric was helpful and kind. Second time I have dropped off here with no issues.
Ronda HardcastleGreat friendly people and the equipment clean and well maintained.
tina mazottiMake sure the tires are inflated and the the trailer is clean!!
RYAN CUEBetter tires
William BreezeThe crew at the lumber company was great, all very helpful. Big thumbs up to all that helped us get the truck and trailer we needed, and then helped with the hook-up.
David KnoetgenThis was the fastest and best of the dozens of U-Haul experiences I have had.
William GatesThe reservation system failed 4 times and needed corporate to get it through. Despite that, everyone was friendly and the hardware store was clean and well organized. The dolly worked well.
Erica JensenNever got my safety deposit back even though the uhaul was in perfect condition.
Ethan LooneyExcellent customer service! Very friendly, knowledgeable and helpful!
Pia HallmarkVery friendly and helpful people at the Ark valley lumber.
Dan WilliamsWe had a return location in the same area, however we had to return it to a location 20 miles away,as you very well know,fuel isn't cheap, we had to spend an extra $30 in fuel to return the truck that literally gets 4 miles to the gallon.
Scott DanielsTony was very friendly and helpful. There was a slight discrepancy with gas level and Tony fixed the issue with a smile.
Dawn HardcastleEverything was great
Clay SmithTruck mot clean and gas was lower
claudiu galatanugreat service
lloyd smithAttended said gas tank was Full. The gauge seemed to go down quickly. When I later filled up the tank I discovered that in fact the tank was not full as after filling up the marker was all the way over and covering the “F”. Before the marker was just past the shaded area on the gauge. Additionally toward the end of our interaction the attendant was short and obviously no longer willing to be bothered by me.
Nelda ThelinDeb and Tony where both awesome. I will go again if the need arises.
Teresa AranaFor this occasion there was nothing that could have been done that would have made it better. Rental and return were both very pleasant. The people were wonderful. The lady who did our rental was so helpful and the man who took our return was very friendly!
Stacey ThompsonAmazing experience! From start to finish, the staff at the Rocky Ford location that helped us were so helpful and kind!
DEANDRA LOPEZArk Valley Lumber has been part of the community for a long time - they understand the neighborly relational aspect of dong business. Improve? Hardly - just keep up the good work!
Bernard HannekenThe young man that took my reservation and then helped with my pickup the next morning was very professional and thorough.
ERIC REEDThe staff here was amazing and so helpful!
AMY HARTMANNothing that area is wayy to far
ALEX EPHRAIMNo improvement needed the rep was knowledgeable and communicated well with us and very friendly
TERI MICHAELWork a little faster.
R B MINTONEasy location to find. Right at the edge of town lots of room in parking lot to navigate truck. Key drop box easy to see. I appreciated the large in and out driveway to get in and out.
ROBERT PRIEST