Customer Reviews for Arlington Food Express

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Arlington Food Express

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Jonathan C. on

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Lien P. on

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Patricia P. on

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John G. on

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Elias B. on

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Eddie A. on

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Chris S. on

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Great customer service.

Jonathan G. on

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Nothing....great customer service!!

Linda G. on

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Make sure the truck is clean for the next customer. There was left over food trash inside cab and broken glass in the back. Otherwise, Very nice people. Great customer service.

Lang P. on

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Everything was smooth

Alexander T. on

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Thamara L. on

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OVER CHARGE ME FOR A CARGO VAN I RENTED UNBEKNOWNST TO ME I WENT THERE 3 DAY LATER HE DIDN'T TELL ME THAT HE OVER CHARGED ME BLAMING ON UHAUL ....THAT IS UHAUL WHO CHARGED ME THE THE GAS AND HE OVER CHARGED ME FOR MILEAGE THAT WERE INCORRECT

Tymeka S. on

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The best customer service in town! I rent from the place all the time.

Tangie W. on

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Thamara L. on

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Him and his wife are very friendly...

Chaquita L. on

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Excellent service friendly staff. Wouldn't change anything

James J. on

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Steve A. on

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Willie J. on

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Angelique R. on

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Speed up customer service

samuel J. on

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they were a Great Help

Javier R. on

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Excellent customer relations.

Stephany P. on

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I had to wait in a line of 8 people to be helped. When I got to the front of the line I was told to stand to the side and they would get to me when they got a chance. It was the same situation for pick up and drop off.

tulio C. on

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Lourdes W. on

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Gina C. on

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The man checking me out was nice and efficient.

Milton S. on

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Justin F. on

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Trailer's left light was very dim, when I informed the worker there he held out his hand simply said "alright, have a nice trip"

Charles B. on

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HAROLD W. on

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Great service

Jeremiah L. on

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The truck was leaking gas when I was trying to refuel before returning it. I heard it splashing on the pavement as I was trying to fill the tank to the proper level. I was charged $15 for fuel but shouldn’t have been as the gas was just leaking onto the pavement plus I had to deal with the stress and worry that I was going to beak down or catch on fire due to the leaking fuel. This was not right. I should be refunded the $15 at the very least! Not happy!

Carol S. on

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Shantay J. on

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Everything was good.the salespersonwas great. Would definitely go back

Cromwell M. on

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Cromwell M. on

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Everything all good here

Walter S. on

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MARGARET H. on

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Very friendly store

Karen E. on

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This comment is for those who arrange reservations. Knowing I was driving for close to 1000 miles the truck provided SHOULD have been provided with some minor conveniences such as cruise control and a somewhat larger leg & foot room, for both driver and passenger. It was related that I was traveling WITH my elderly golden retriever. The floor and sides were very hot as well as very cramped for space for her AND my legs/feet. The ride was extremely uncomfortable! So much that we opted to stop for the night purely to be able to relax and stretch our legs. ALL passengers were very dissatisfied by the cramped uncomfortable leg space!(Includes driver)The dealers we dealt with were BOTH awesome, but not sure I would recommend U-Haul again for a long trip. For short, in-town moves, I wouldn"t hesitate to recommend, I have used U-Haul numerous times and was always satisfied. For this most recent long, one-way trip I was quite dissatisfied with the truck provided- also I was very upset that I was expected to pick up my auto trailer several hours later at a much further location. As I was responsible for mileage AND gas BOTH items being rented should have been made available at same time and location! Moving is stressful enough, having to deal with such uncoordinated scheduling is unacceptable, especially considering the prohibitive cost I was paying for the service.

Earnest R. on

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Jennifer P. on

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DOROTHY B. on

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This location always has trucks when I need them! They are always clean and ready to ride! And the customer service is great!

Suzanne F. on

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The gentleman who helped me was very helpful and nice. He was the best part of the experience. The area is quite sketchy.

Brittney M. on

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Leaundre J. on

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Nafeesah S. on

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lata M. on

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Paul P. on

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Charlie B. on

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taheshanoel K. on

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The process via mobile was great. The truck could've been cleaner but overall good experience.

Ervjn D. on

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PAUL AND PAM K. on

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David V. on

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Lock your vehicle doors,

Jessica A. on

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Amine M. on

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I've been renting with U-Haul for over 15 years, this rental was the first time I've experienced an extremely bad attitude and ignorance from the location representative. I will continue renting from U-Haul in the future, however I will definitely unrecommend the location, and will post some extremely negative remarks about the location on social media to prevent other people from having to experience what I have from dealing with the personnel at th Arlington Road U-Haul rental in Jacksonville, FL

Imani P. on

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I can't think of any improvements. This was the easiset move I've ever had and the people working there were nice.

Sarita R. on

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Brakes didnt work, latch was broken and had a hard time opening the door I'm the back! I will never go to that uhaul location. Next time inspect your vehicles before renting them out!

Claude H. on

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Kenneth B. on

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Very helpful

Herman H. on

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Returning the unit was a bit of a hassle. Being co-located with another business makes for very limited space to return units. I was fortunate that there was just enough space for the 26' truck I was returning. U-haul should have locations with enough space for returning units. The first return location was at 6028 Merrill Rd (co-located in a shopping center in a barber shop). The associate there could not accept the truck because she was blocked from accepting "super movers"...because the parking lot is shared with other businesses. Fortunately she was helpful enough to give me the address for the Arlington Rd. location not far from there. There really should be stand-alone, gated, and well-lit properties strategically located throughout cities that belong solely to U-haul, and employed by a U-haul associate to make it easier for customers to complete returns.

James P. on

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It took a little longer than expected to get through the process. Maybe having someone just for UHAUL instead of 1 person for both the gas station and UHAUL would work better. But overall a good experience!

deborah M. on

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ALFRED K. on

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No comment. Satisfied.

Tyler C. on

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Jeffrey H. on

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Everything is fine at this location the staff is always friendly and helpful

Chiffon G. on

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They provided great customer service, the rep was informative & attentive.

Martin B. on

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Interior of driver cab was not clean.

Harry R. on

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Marcellus E. on

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I picked up the truck from the Jacksonville location with a dealer that tells you that you can drop off anywhere. I filled the tank up and tried to just to find out that’s not true. And that if I had turned the truck in to that location it would be a charge. But the truck sucks up gas anyway so I turned the truck into the location provided on the sheet which was advice from the dealer that said no. And what was supposed to be unlimited miles turned into a 30 dollar charge. I will never use U-Haul again and I wouldn’t recommend it. Try not putting your trucks with crooks at gas stations and with only people YOU train and speak for. Moving is a process in itself there is no need to be conned in the process.

Eshekinah E. on

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DEBORAH R. on

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The employees at this location on Arlington Road are very friendly, sweets any is willing to help at all means. I would recommend them to everyone.

Keniel P. on

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Despina P. on

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They need more people so one person can do the trucks and not cause a line for the gas customers.

Kaswayla H. on

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Awesome truck, equipment and customer service. All I want to tell the company is, thank you !

jennifer P. on

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Victor B. on

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Always a pleasure to rent from this location. Staff is very friendly and helpful!

Abdoul Nasser S. on

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Lee R. on

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The return was great.

Mark B. on

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20-foot truck had over 80,000 miles on it. Thankfully only driving total of 10 miles.

Gabriel G. on

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Arnika H. on

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WILLIAM P. on

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ALFRED K. on

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Any time i come i have good service.

allyson T. on

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Friendly and helpful staff. Forgot blankets and dolly but he called me right away and I returned to pick them up. Some trouble with the lights, but he fixed right away. There were other trailers if not able to fix.

James C. on

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My experience with Arlington Food Express U-Haul rental was exceptional! Professional staff who look out for the customer. They were as pleasant when I returned the Cargo Van as they were when I picked it up. No attempts to upcharge. Their gas prices were the lowest in the area so I filled up the tank at their store, too!

Matthew B. on

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Nothing!! This location was amazing and far better than the others I have used in Jacksonville!!

Chester B. on

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Awesome! All Good

Classie C. on

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Richard S. on

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Excellent customer service. Clean, reliable vehicle. Convenient location.

chris F. on

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The location is a Convenience Store. The location and area were average. But I am not renting the convenience store! Speedy pick up. They went over the condition of the trailer before I left and also hooked it up for me. Great service.

Julio A. on

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Steven J. on

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Third rentals in last few months. Great service as always. Keep it up

Melissa H. on

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Excellent Customer service from the Pickup Location and the Regional Representative! Thank you

Travis B. on

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Easy in, easy out, easy return. Owner/operator is friendly and kind. We had a very nice experience and had the van back on his lot within a few hours.

Roy T. on

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Sydney S. on

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I was very pleased with the personal attention which I was offered.

Ann R. on

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Carlos P. on

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We go to this gas station almost everyday. The family works there treats us as their family. Best place for gas, western union and convenient store. Renting the uhaul was very easy and fast.

Steven J. on

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Wanted a Uhaul. No where in town found. Until this gentman called us back as soon as truck was available. Made our life easier when needed the most. Thank you

Loretta R. on

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Only 1 person working there and that stores customers came first. I was made top wait while many people kept coming in. He didn't have time to come help me get the trailer hooked up, fortunately I'm experienced and strong enough I was able to lift the trailer and carry it to and attach to my vehicle by myself. I have pictures of the trailer I was to use, as well as how the trailers were stored. This has encouraged me to strictly now only use Uhaul store locations in the future, Not gas station sites.

Kenneth D. on

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Nothing, they were very quick.