Customer Reviews for Arlington Food Express

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Arlington Food Express

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Milton S. on

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Customer did not leave a comment.

Justin F. on

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Trailer's left light was very dim, when I informed the worker there he held out his hand simply said "alright, have a nice trip"

Charles B. on

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HAROLD W. on

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Great service

Jeremiah L. on

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The truck was leaking gas when I was trying to refuel before returning it. I heard it splashing on the pavement as I was trying to fill the tank to the proper level. I was charged $15 for fuel but shouldn’t have been as the gas was just leaking onto the pavement plus I had to deal with the stress and worry that I was going to beak down or catch on fire due to the leaking fuel. This was not right. I should be refunded the $15 at the very least! Not happy!

Carol S. on

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Shantay J. on

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Everything was good.the salespersonwas great. Would definitely go back

Cromwell M. on

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Cromwell M. on

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Everything all good here

Walter S. on

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MARGARET H. on

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Very friendly store

Karen E. on

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This comment is for those who arrange reservations. Knowing I was driving for close to 1000 miles the truck provided SHOULD have been provided with some minor conveniences such as cruise control and a somewhat larger leg & foot room, for both driver and passenger. It was related that I was traveling WITH my elderly golden retriever. The floor and sides were very hot as well as very cramped for space for her AND my legs/feet. The ride was extremely uncomfortable! So much that we opted to stop for the night purely to be able to relax and stretch our legs. ALL passengers were very dissatisfied by the cramped uncomfortable leg space!(Includes driver)The dealers we dealt with were BOTH awesome, but not sure I would recommend U-Haul again for a long trip. For short, in-town moves, I wouldn"t hesitate to recommend, I have used U-Haul numerous times and was always satisfied. For this most recent long, one-way trip I was quite dissatisfied with the truck provided- also I was very upset that I was expected to pick up my auto trailer several hours later at a much further location. As I was responsible for mileage AND gas BOTH items being rented should have been made available at same time and location! Moving is stressful enough, having to deal with such uncoordinated scheduling is unacceptable, especially considering the prohibitive cost I was paying for the service.

Earnest R. on

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Jennifer P. on

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DOROTHY B. on

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This location always has trucks when I need them! They are always clean and ready to ride! And the customer service is great!

Suzanne F. on

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The gentleman who helped me was very helpful and nice. He was the best part of the experience. The area is quite sketchy.

Brittney M. on

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Leaundre J. on

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Nafeesah S. on

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lata M. on

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Paul P. on

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Charlie B. on

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taheshanoel K. on

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The process via mobile was great. The truck could've been cleaner but overall good experience.

Ervjn D. on

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PAUL AND PAM K. on

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David V. on

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Lock your vehicle doors,

Jessica A. on

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Amine M. on

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I've been renting with U-Haul for over 15 years, this rental was the first time I've experienced an extremely bad attitude and ignorance from the location representative. I will continue renting from U-Haul in the future, however I will definitely unrecommend the location, and will post some extremely negative remarks about the location on social media to prevent other people from having to experience what I have from dealing with the personnel at th Arlington Road U-Haul rental in Jacksonville, FL

Imani P. on

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I can't think of any improvements. This was the easiset move I've ever had and the people working there were nice.

Sarita R. on

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Brakes didnt work, latch was broken and had a hard time opening the door I'm the back! I will never go to that uhaul location. Next time inspect your vehicles before renting them out!

Claude H. on

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Kenneth B. on

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Very helpful

Herman H. on

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Returning the unit was a bit of a hassle. Being co-located with another business makes for very limited space to return units. I was fortunate that there was just enough space for the 26' truck I was returning. U-haul should have locations with enough space for returning units. The first return location was at 6028 Merrill Rd (co-located in a shopping center in a barber shop). The associate there could not accept the truck because she was blocked from accepting "super movers"...because the parking lot is shared with other businesses. Fortunately she was helpful enough to give me the address for the Arlington Rd. location not far from there. There really should be stand-alone, gated, and well-lit properties strategically located throughout cities that belong solely to U-haul, and employed by a U-haul associate to make it easier for customers to complete returns.

James P. on

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It took a little longer than expected to get through the process. Maybe having someone just for UHAUL instead of 1 person for both the gas station and UHAUL would work better. But overall a good experience!