My confirmation and reservation was set to Neptune Beach location, close to where I was moving from and to. After a week of it being reserved, I get there and they tell me to drive 25 mins away from both my houses to pick up my truck, no warning, no email, nothing. I then had to pay for more gas than I did before because once again, I was 30 minutes away and the total bill was more as well. It was more expensive and in total an overall nightmare to be working with U-Haul. I expect a refund.
Jack T
Arlington Food Express
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Jacksonville, FL 32211
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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The gentleman who I spoke to and returned the trailer too was exceptionally poly and helpful.
Daniel TAwesome service they actually take the time out and help you if you need it this is gonna be my go-to guys for U-Haul trucks
jeffrey WSketchy area. Was greeted as if I was a bother. He did come out an help hook up eventually.
Patrick Woperator was rude. would not explain how to check vehicle miles and fuel level recorded on rental document. wanted to take my phone from me to use instead of explaining it to me. called me a racist because I would not let him have my phone. this guy should not be one of your operators. I WILL NOT RENT FROM THIS person AGAIN!
JOhn M