Customer Reviews for Arlington South Self Storage
(U-Haul Neighborhood Dealer)

620 reviews

1000 W Harris Rd Bldg B   Arlington, TX 76001

(817) 275-1720

Location Hours

  • Mon-Fri: 9 am - 5:30 pm
  • Sat: 8:30 am - 4 pm
  • Sun: Closed
Special Operating Hours
  • 5/30/2022: Closed

Services at this Location:

Contact Us

(817) 275-1720

1000 W Harris Rd Bldg B
Arlington, TX 76001

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5:30 pm
  • Sat: 8:30 am - 4 pm
  • Sun: Closed
Special Operating Hours
  • 5/30/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
1.0

Service didn't work in the store so they couldn't load up customer profiles. You would have to wait minutes for them to pull up reservations. Truck was dirty. Trailer back lights did not work.

Dimitri M. 
Rating:
5.0

I have used this facility a couple times now. Good service

John H. 
Rating:
5.0

Customer did not leave a comment.

Starr C. 
Rating:
5.0

Mike was extremely helpful and this will most likely be my go-to location for local moves in the future!

RANDY S. 
Rating:
5.0

Nice people

David S. 
Rating:
4.0

We had to park the truck in the driveway because the street has tons of No Parking signs and there were several UHaul trucks parked along the street. We hope this was not an issue. We called and left a voicemail but never heard back.

julie A. 
Rating:
5.0

Customer did not leave a comment.

John R. 
Rating:
3.0

Customer did not leave a comment.

Janice A. 
Rating:
4.0

Customer did not leave a comment.

Grace F. 
Rating:
5.0

Customer did not leave a comment.

Johntavias O. 
Rating:
4.0

Customer did not leave a comment.

BEVERLY DENISE J. 
Rating:
5.0

12' covered trailer really needs to have a tongue Jack installed. How is anyone expected to hook and unhook to the hitch without a tongue jack? This is a safety hazard Uhaul!

Hoang L. 
Rating:
5.0

I was disappointed that they didn't have any moving blankets. Other than that I have used this provider before and does a great job.

John H. 
Rating:
5.0

Forgot to mention drivers side headlight was out.

Maxine H. 
Rating:
5.0

Customer did not leave a comment.

david R. 
Rating:
5.0

Customer did not leave a comment.

JAMES F. 
Rating:
5.0

Customer did not leave a comment.

LINDA W. 
Rating:
5.0

Service was absolutely great. Thank you so much Mike and Jan

MELODY C. 
Rating:
5.0

Customer did not leave a comment.

CHRIS MASON C. 
Rating:
5.0

Customer did not leave a comment.

EDWARD P. 
Rating:
5.0

Customer did not leave a comment.

SYLVIA I. 
Rating:
5.0

I have rented many uhaul trucks over the years. This truck was so bad, that I was sick from the heat that poured into the cab from engine. I had air conditioning on high and it was still unbearable but too late to turn back. The shocks or suspension were terrible. The truck bounced all over and this was smooth interstate traveled highway. The owner (Mike) was made aware of the problem during the first 30 minutes of my drive and extensively when I returned. I paid .75 per mile for 108 miles. I would think this would go to maintenance of vehicle. The trip was my worst experience of all with Uhaul rentals. Compensation for some of the cost would be one thing uhaul could do. The other is fix the vehicle before it is used. I was almost to the point of heat exhaustion from only driving the truck due to HOT air blowing off engine to floor and leg area from a non-vented area. It continued up to my head and face. Thank you, Robin 865-300-7232

ROBIN R. 
Rating:
5.0

Quick and very friendly.

KWENCY W. 
Rating:
5.0

Customer did not leave a comment.

MARK C. 
Rating:
1.0

All the owner did was complain about not making money off of my $16 trailer rental and when I opted out of the insurance, he said to me that I now made CERTAIN that he was not going to make any money off of me. Completely despicable way to run a business!

ANTHONY S. 
Rating:
4.0

No radio antenna so no radio. Bad windshield wipers. Reeked of cigarette smoke. I had this pickup for 30 days.

RANDALL T. 
Rating:
5.0

Customer did not leave a comment.

DAVID H. 
Rating:
4.0

Very helpful and friendly.

JULIE D. 
Rating:
4.0

Office area needs to be cleaned up

Bruce H. 
Rating:
5.0

Very good

manuel P. 
Rating:
4.0

Customer did not leave a comment.

RONALD LOUIS S. 
Rating:
5.0

Everything was great!

ALICIA S. 
Rating:
5.0

Customer did not leave a comment.

ABO BAKR A. 
Rating:
3.0

It took over 45 minutes to get the van. I feel I should be compensated for the wasted time waiting while the agent had to get on the phone, and finally had to get a supervisor to get the rental reservation complete. 45 minutes is too long for a simple reservation to be completed.

AUGUSTINE H. 
Rating:
5.0

The dropping off after hours process is not well handled by Uhaul. The owner said just park it and drop the keys. Then two hours later your website asked me for photos of drooping it off. There was no way to do that after dropping off the keys.

JOHN R. 
Rating:
3.0

Was charged for gas even though the truck was returned with more fuel than at pickup, have pictures to prove, Won't return or recommend

JASON SEAN B. 
Rating:
5.0

Super friendly staff!

MARIA C. 
Rating:
5.0

Can't think of anything to improve service. Service was excellent.

TOMMY M. 
Rating:
5.0

Very pleased with the experience

Cynthia R. 
Rating:
5.0

Mike is awesome

GEORGE M. 
Rating:
5.0

Customer did not leave a comment.

QUENTIN B. 
Rating:
5.0

Customer did not leave a comment.

Ashley E. 
Rating:
5.0

Customer did not leave a comment.

JESUS F. 
Rating:
5.0

Customer did not leave a comment.

RUBY S. 
Rating:
5.0

Customer did not leave a comment.

MURAD F. 
Rating:
5.0

Customer did not leave a comment.

MAHER H. 
Rating:
5.0

Just be on time, with the service.

JOSEPH D. 
Rating:
5.0

I received a call from the manager at a Mansfield/Harris UHAUL Sunday 9/26. It was closed but our presence was on video surveillance. After hour returns are something we know how to do in order to return a rented vehicle and never expected to get this call regarding our return. The words were used “I just received a creepy message” regarding the van return. It was mentioned that she called me to VERIFY if it was in fact “us” dropping off our van rental at her location. In today's sensitivity regarding “black lives matter” and policing I am writing this comment because I believe this call could have caused a police reaction due to the CREEPY NATURE IMPLIED. I was made to feel we didn't belong on her lot (suspected bad vibe) and she used the word “creepy” several times which was considered an insult. I'm grateful that she called me first to validate the return instead of calling police unnecessarily. Please make note that ALL BLACk MEN shouldn't create a fear to the UHAUL manager. We are offended as the use of that word creepy implies a negative context towards a innocent law abiding, honest, customer and should be assumed otherwise suspicious.

KEVIN R. 
Rating:
5.0

Excellent professional friendly

DANIEL P. 
Rating:
5.0

Customer did not leave a comment.

EMMANUEL A. 
Rating:
5.0

Great service! The whole experience was very simple, the equipment was in great condition, and they provided everything I ordered correctly. I had to use the app because the store was closed (it was a Sunday), and the step-by-step provided was very helpful.

Renato D. 
Rating:
5.0

Customer did not leave a comment.

DONALD T. 
Rating:
4.0

Customer did not leave a comment.

ROBERT F. 
Rating:
5.0

This is an excellent location, convenient and prompt.

Mark S. 
Rating:
5.0

Customer did not leave a comment.

JIMMY H. 
Rating:
4.0

Office is not organized and not clean

BOBBIE M. 
Rating:
4.0

Customer did not leave a comment.

MELINDA D. 
Rating:
5.0

Customer did not leave a comment.

Mike H. 
Rating:
2.0

First of all the sales guy was rude and upset when I declined insurance coverage. Then I get in the truck and the tire pressure gage was on and tire was low. Get your maintenance together before trying to tell me how strict you were going to be since I declined coverage. Next time I hope the Newt Patterson location has Wht I need.

TOMASINA D. 
Rating:
5.0

Customer did not leave a comment.

MELISSA G. 
Rating:
5.0

Customer did not leave a comment.

RICHARD B. 
Rating:
5.0

Customer did not leave a comment.

DESTANE' G. 
Rating:
5.0

Customer did not leave a comment.

FRANK A. 
Rating:
5.0

Customer did not leave a comment.

Jacqueline B. 
Rating:
5.0

Customer did not leave a comment.

Gustavo D. 
Rating:
5.0

Customer did not leave a comment.

James P. 
Rating:
5.0

Keep doing what you are doing.

FRANK B. 
Rating:
4.0

Customer did not leave a comment.

Jaylon D. 
Rating:
5.0

Customer did not leave a comment.

LAKISHA J. 
Rating:
5.0

Customer did not leave a comment.

CAROLYN S. 
Rating:
1.0

Terrible! Should be ashamed of this location!

Rachel R. 
Rating:
4.0

Customer did not leave a comment.

Jeffrey G. 
Rating:
1.0

Customer service is lacking. The cargo van was not cleaned when I picked it up and it had some known damage; including a broken tail lens, which I was told “it's okay “ since the light works. Then I brought to attention that there were two maintenance/service indicator alerts. One was for oil change requirement, which I was told to ignore since U-HAUL had its own maintenance schedule. (If that's true, then I suppose they know better than the manufacturer when it comes to preventative maintenance.) The other warning light was the low tire light, of which the right rear tire showed only 27psi. The guy literally “kicked the tire” and said it looked okay to him, so I was to ignore that too (“probably a bad sensor”). But for peace of mind I could add air at convenience store down the road (which I did). The next day noticing that the tire lost some psi, I called and was told that they were aware of the “very slow leak” and to add air as needed and it will be fine. Upon return the rep denied knowing about the leak. When it came to questions about the billing the rep was dismissive and lacked sincerity. Next time I will hesitate to use U-Haul again, but if I do it won't be from this location.

ALAN S. 
Rating:
3.0

Customer did not leave a comment.

TOMMY S. 
Rating:
5.0

Customer did not leave a comment.

Olushola A. 
Rating:
5.0

Customer did not leave a comment.

Brian S. 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE B. 
Rating:
2.0

Customer did not leave a comment.

Doris W. 
Rating:
2.0

Customer did not leave a comment.

Doris W. 
Rating:
5.0

Just be there for them.

JOSEPH D. 
Rating:
3.0

Customer did not leave a comment.

LINETTE B. 
Rating:
5.0

BEST CUSTOMER SERVICE EXPERIENCE EVER!!!

GEORGE CLINTON I M. 
Rating:
4.0

Customer did not leave a comment.

JEFFREY N. 
Rating:
3.0

Vehicle was out if alignment....Vehicle swayed excessively and the condition of the vehicle almost caused an accident

LASANDRA H. 
Rating:
5.0

Customer did not leave a comment.

ALEJANDRO R. 
Rating:
2.0

The staff member Mike runs a self storage facility and rents U-HAUL products. Upon entering the office Mike was on the computer and didn't acknowledge me until I spoke. He told me he could not accept my returned equipment because he didn't have space, I told him I had a contract to fulfill and his location was the one I selected. He tried to make me to return the vehicle transport to a different location, I let him know that was not an option, he told me he has the right to refuse service to anyone. I walked out of the office, back to the truck to call corporate. He came out a few minutes later stating he could take the vehicle transport and I just needed to remove the vehicle from it. After the initial incident, Mike was helpful and waived the small mileage overage fee, I just don't see using his U-Haul location again if at all possible.

MARK D. 
Rating:
5.0

Customer did not leave a comment.

Nicklaus G. 
Rating:
5.0

Customer did not leave a comment.

ROBERT N. 
Rating:
4.0

Customer did not leave a comment.

RAHUL C. 
Rating:
3.0

Customer did not leave a comment.

SUSAN P. 
Rating:
4.0

Very friendly and attentive staff. Great customer service

LARONNICA D. 
Rating:
4.0

Took a while to work through the pick up process via the app.

Brent B. 
Rating:
5.0

Customer did not leave a comment.

CARLOS M. 
Rating:
5.0

Excellent customer service and support!

CARLOS M. 
Rating:
3.0

Customer did not leave a comment.

Andrew V. 
Rating:
4.0

Customer did not leave a comment.

MOYOSORE A. 
Rating:
5.0

Professional and curtious service, highly recommended.

RICHARD B. 
Rating:
5.0

Staff was prompt, quick, courteous and friendly!!!

DAVID C. 
Rating:
5.0

Customer did not leave a comment.

ANDRE C. 
Rating:
5.0

Great customer service

RICHARD B. 
No reviews have been submitted for this location.

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