They like to get over the fuel hand was one way and we returned it the same they told us to drop the truck and leave then hit us with a fuel charge, saying it was different than it was then offered a partial refund on the fuel
TRACIE P
Arlington South Self Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Arlington, TX 76001
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Customer Reviews
- 4.0 Average Customer Rating
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Very disappointed with general experience. I booked a 15' with an appliance dolly. When I arrived the couple working were in the middle of a cussing fight. I was them told they didn't have an appliance dolly and I would have to go to Home Depot to rent one $21. The rental fee was $29.99 plus miles. I traveled about 40-45 miles (after driving to get a dolly). The tank was left at 1/8 and I was told I would get a $20 credit if I brought it back at 1/4. My total charge was $111. Not to mention the way too many emails and text for such a small transaction.
DAVID STook forever to get the rental. The guy working had no sense of urgency. He made me load up and disconnect the trailer by myself with no help. And I have a twisted spine so that was horrible. Then came back and as he sees me waiting to drive in I told him I was returning he told me to pull in and drop it off. And did not help yet again. After it took him forever to let me in. No customer service skills, crappy attitude and would not suggest anyone to use this location.
RICKY CUpon arrival, Mike told me they couldn't accept my early arrival at 4 :30 as they had no space and told me to come back next morning at 9;30 which i did. was then told next morning sorry by mike HE STILL HAD NO SPACE, AND WHEN I SAID I WAS LEAVING UHAUL ON THE STREET HE THEN SAID TO BRING BACK TO THE BACK LOT WHICH HAD "PLENTY OF SPACES". Very disappointing, but in the end i got what i wanted. Office was very cluttered and messy. Not a inviting place.
IAN SMike was great to work with.
STEVE S