Customer Reviews for Armor Storage I-29
(U-Haul Neighborhood Dealer)

44 reviews

912 N 35th St   Council Bluffs, IA 51501

(712) 322-2037

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(712) 322-2037

912 N 35th St
Council Bluffs, IA 51501

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Jared B. 
Rating:
5.0

For the time I had my things stored there never had an issue.. thank you

Mark L.  |  Overall Experience 
Rating:
5.0

Staff very friendly and patient, answered any questions I may have had. No problems renting from this company and excellent customer service.

MAX S. 
Rating:
3.0

Be prepared for scheduled rentals by having vehicle prepped and ready to go Truck was covered with snow and ice at pick up time.

JACKIE G. 
Rating:
5.0

It is easy to access both in location (right off the Interstate and main streets) and nice wide roadway. Very convenient.

Hazel H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Monica G.  |  Overall Experience 
Rating:
4.0

Staff was professional and friendly. Overall good experience. Inside of the truck was a little dirty, but not too bad.

Kendall U. 
Rating:
1.0

I waited over an hour for help. I talked to several people on the phone trying to get help as it was after hours. Nobody would help. Then I was double charged the night I picked up. I returned the next day before the time and still had trouble. Told me they couldn't put my return in as the office was closed.

Kaytie B. 
Rating:
4.0

Customer did not leave a comment.

Millicent G. 
Rating:
5.0

Nothing. Scott was super!

Ashley S. 
Rating:
5.0

Scott was so helpful with every thing thank you

Brenda E. 
Rating:
1.0

Didn't get equipment I asked for and needed.

Johnnie S. 
Rating:
5.0

SCOTT is very friendly and helpful.

Scott L. 
Rating:
3.0

The location was wonderful. The 1-800-Go-Uhaul are horrible.. Incorrect information and just flat out lied. Customer Service is a thing of the past. You should teach your employees how to help and not pass the buck.

Virginia W. 
Rating:
4.0

Make it very clear that you have to have the truck back by NOON regardless if pickup time. Also that u can only use debit/credit cards to reserve the truck.

VIRGINIA W. 
Rating:
1.0

I was supposed to pick up my rental at noon. When I arrived the door was locked and I had to call and someone else had to come let me in. I stood out in the rain waiting and by the time all was said and done it was nearly 1:00 before I left. This was very unacceptable and I will not ever recommend this location to anyone!

Christie C. 
Rating:
3.0

They are a storage facility and not a uhaul center so they are not as well trained. That said the woman working did not hesitate to step in and lend me a hand and get me going in very cold weather. It took both of us to solve the issues. She was great.

matt F. 
Rating:
4.0

Customer did not leave a comment.

Kristeen C. 
Rating:
5.0

Customer did not leave a comment.

Dan B. 
Rating:
3.0

Customer did not leave a comment.

ERIKA S. 
Rating:
3.0

Customer did not leave a comment.

DIANE W. 
Rating:
3.0

Customer did not leave a comment.

LAWRENCE M. 
Rating:
5.0

Very courteous service. A pleasure to do business with!

Eric R. 
Rating:
5.0

Customer did not leave a comment.

Jason A. 
Rating:
3.0

Employee needs to be familiar with what is rented has no idea what customer is renting would give larger or smaller equipment and not know the difference

Steve L. 
Rating:
1.0

Staff was not present at location during operating hours. Waited almost an hour for her to arrive. Called manager, and he was vague and unhelpful. Just poor service.

RAYMOND P. 
Rating:
5.0

Customer did not leave a comment.

Vanessa D. 
Rating:
1.0

Felt i was overcharged. Was told i couldn't drop off Sunday. Had to wait until Monday morning. Waited Monday morning from 8 am until 9:30am before clerk showed up for work. Missed 1.5 hours of work. Very disappointed. Never again!

ROBERT S. 
Rating:
5.0

Customer did not leave a comment.

NICOLE L. 
Rating:
1.0

The man who checked the truck out to us had never done it before--bless his heart tried as hard as he could. Had his boss on the phone with him the entire time and could hear here yelling instructions through the phone. He was a nice guy---just didn't think he should be working alone untrained.

Brandy C. 
Rating:
4.0

Customer did not leave a comment.

Mark S. 
Rating:
5.0

The Rep at the I-29 Council Bluffs, IA location was helpful and she was able to accommodate the needs I had to ensure my move was successful. I have rented from other locations before in Council Bluffs and will only rent from the I-29 location in the future.

Robby U. 
Rating:
5.0

Customer did not leave a comment.

KYLE H. 
Rating:
5.0

Customer did not leave a comment.

TIM T. 
Rating:
4.0

Customer did not leave a comment.

JON S. 
Rating:
3.0

Customer did not leave a comment.

GARETT B. 
Rating:
2.0

Disorginized - lack of knowledge - moving blankets ordered were not there - no customer service at all!!! We had to come up with the solution. Took over an hour to pick up a truck we preordered! Rediculous!!

Michael M. 
Rating:
3.0

Back of truck was not swept out but it wasn't unusable. Not overly dirty just minimal ruffage on the floor.

CHRIS B. 
Rating:
5.0

Great customer service.

MICHAEL J. 
Rating:
5.0

Customer did not leave a comment.

BRYAN M. 
Rating:
3.0

Don't change the rate on customers when they come in from the one they were given on the phone. You put us in a bind and you knew that we had to use you because you are the only ones who rent trailers. Next time we will just purchase one and tarp everything. It would be cheaper and then we would own it.

No reviews have been submitted for this location.

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