Customer Reviews for Armor Storage Twin City
(U-Haul Neighborhood Dealer)

39 reviews

2700 Twin City Dr   Council Bluffs, IA 51501

(712) 366-0385

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(712) 366-0385

2700 Twin City Dr
Council Bluffs, IA 51501

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Did not receive a call after drop off after hours to confirm the truck had been received as indicated on the website at time of drop off.

Kimberly A. 
Rating:
3.0

When a renter provides a valid state ID and a credit card it is completely ridiculous to insist on calling someone they know to "verify" that the renter is who they say they are. Anyone on the other end of the phone could say "yep, that's them" and it proves nothing. If they are the person in the picture of the ID then THAT IS THEM.

John B. 
Rating:
4.0

Customer did not leave a comment.

dian F. 
Rating:
4.0

The gentlewoman in this location is very good.

jeff Z. 
Rating:
3.0

Office was closed when first arrived, made a phone call and someone arrived as soon as they could. Put me behind schedule 30 minutes.

roger H. 
Rating:
5.0

Customer did not leave a comment.

Reva H. 
Rating:
2.0

Staff was not friendly.

Megan K. 
Rating:
5.0

Customer did not leave a comment.

Ronald C. 
Rating:
2.0

The employee who was at the location seemed surprised that I was returning a truck, asking me to verify I was supposed to go there. He cursed and said that he did not really have room for me to park it anywhere in his lot. He finally told me to just park it in the middle of the area, leaving enough space for the storage units.

BRIAN C. 
Rating:
1.0

The man that checked me at Armor Storage was grumpy, dint make no effort to help hook up. I had to go back inside to see if he was even coming out to help. When he did come out he said that I probly knew more about it than he did. He did not lift a finger on any part of the hookup process to help me. Big joke ! I figured it out myself... Denny

denny W. 
Rating:
5.0

Customer did not leave a comment.

SARAH K. 
Rating:
1.0

Got their at 12:55 THE SIGN SAID gone till one call this number that was posted on the door. We caled and he said just drop it off, he wouldn't come and open the gate, he finally came to open the gate, would not give us a receipt or refund as promised. Very very rude person. I would not send my worst enemy their.

STEVEN L. 
Rating:
4.0

Customer did not leave a comment.

James K. 
Rating:
3.0

The change oil light was on immediately when we drove out of the rental pick up parking lot. We had to go to another location to have it looked at. This was the recommendation from the pick up location. Also the interior of the truck had spilled pop or something sticky in it.

Chad H. 
Rating:
3.0

Customer did not leave a comment.

STERLING L. 
Rating:
3.0

Customer did not leave a comment.

Dewey L. 
Rating:
2.0

Shady part of town. Could have had more hookup help, thanks to a frequent customer I was able to get the trailer hooked to my vehicle.

Richardson W. 
Rating:
4.0

exterior of truck was very muddy

Andrew H. 
Rating:
4.0

The truck had less than 1/4 tank of gas. I would have preferred the truck to be filled 1/2 way or completely full and then fill it back to that starting point.

Clint S. 
Rating:
4.0

The only complaint we have is that we ordered the truck on line and we never got a phone call the night before to confirm the reservation and the morning that we were to pick up the truck we call the location we requested for pick up and they did not have the size of truck we order so we check on line and our reservation had been changed to another location for pick up which was not close to our home!!

RAYMOND B. 
Rating:
1.0

I am in Arizona. I haven't used U-haul in a number of years, and I haven't been in Iowa since 1959. I was traveling at the time and wasn't moving anything that I would need U-Haul for. I don't know where you got my e-mail address from, but it is not connected with anything U-Haul related.

CLARENCE D. 
Rating:
3.0

I was required to drive an extra 8 miles each way to pick up the vehicle. I called to a store near where I would need the vehicle but they said I had to drive to another one to get it - making me pay extra in milage to pick up and return the truck. I think it was just a way to get an extra 10 or 15 bucks outta me...

Tim N. 
Rating:
4.0

Customer did not leave a comment.

BARB J. 
Rating:
4.0

Customer did not leave a comment.

BECKY S. 
No reviews have been submitted for this location.

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