Great customer service, will definitely keep coming back to that location when I need to rent. Thanks again!! :)Casandra T.
Customer Reviews for Armor Storage V Papillion
(U-Haul Neighborhood Dealer)
Papillion, NE 68046
(Half of block west of Home Depot)
Services at this Location:
- Mon-Fri: 9 am - 5 pm
- Sat: 9 am - 1 pm
- Sun: Closed
Special Operating Hours
- 7/29/2021: Closed
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I rented a 2-wheeler & moving pads. Neither were included. While the cab was clean, it smelled like urine.John M.
Customer did not leave a comment.Philip G.
Excellent customer service. Facility is clean and availability of carts was a big help in moving items to and from my vehicle to the unit. I would highly recommend Armor Storage.Jonette S. | Overall Experience
Customer did not leave a comment.Bruce C.
Customer did not leave a comment.Lance B.
Customer did not leave a comment.SCOT D. | Overall Experience
Customer did not leave a comment.CINDY A.
Truck very late, but Chris at Uhaul was great! Super helpful and friendly.LYNN H.
Chris was a great person to work.JAMES C. | Overall Experience
Customer did not leave a comment.Cathy C.
Customer did not leave a comment.Sam M.
Customer did not leave a comment.Jason S.
The service rep was a great person and real helpfulJason V.
Chris was great.Maurice M.
Customer did not leave a comment.Dillon S.
The guy that worked with me was very insightful and helpful. Will definitely be back!Edward S.
Online check-in didn't work and agent on premises needs a better computer.BARBARA L.
Customer did not leave a comment.BRIANNA H.
Super easy to get a rental day of! The guy behind the counter was fast, efficient, and very nice! Will use this location again! ðŸ˜ŠAlyssa S.
Chris was very kind and helpful.Rhonda R. | Overall Experience
Super quick and easy, 0 issues.Matthew Y.
Friendly, courteous service. Truck was in excellent condition.Jon S.
Customer did not leave a comment.Renata G.
I was disappointed in U-Haul for changing my location without notifying me twice even after I had cancelled my reservation in order to choose a specific location, again. The people at Armor Storage were Extremely helpful in the matter and made the rest of the experience a breeze.Shawnta M.
The guy who worked the front office was friendly and very professional.Erin P. | Overall Experience
Excellent customer service!silvia W.
The reason I put no on question #5 is because there are mice/rats in the facility, a lot of our stuffed had been gnawed we even found a dead mouse in one of our boxes..ABBY M. | Overall Experience
Customer did not leave a comment.Louis C.
Customer did not leave a comment.Mark J.
I received a $25 gift certificate for a previous rental. I applied it to my rental from Saturday and when I checked out, it showed it would be applied. I got my final bill today and although it shows the certificate having been added to check out, they did not redeem the $25. I called the place I rented from, he said Uhaul would call me back, They did. I spoke to the reservations manager, Thad, who refused to apply the certificate because I had received a $50 reservation guarantee credit as my uhaul wasn't accessible when I arrived. I asked to speak to another manager, so he transferred me to Thad, the Traffic Control Manager who proceeded to call me "a Child" multiple times. I sure hope you record your phone calls. I rent at minimum 17 uhauls a year... I will NEVER be renting again as there are issues literally every single time and now to be called "a Child" because I wanted to use the certificate that Uhaul issued me. I will be contacting the BBB and doing every review site I can possibly find to make sure customers are aware of how unprofessional and what a headache Uhaul has turned out to be for a VERY frequent customer.EMILY P.
Easy and convenient. Very friendlyKyle S.
Customer did not leave a comment.Adam S.
Customer did not leave a comment.Pablo M.
The employees at this location are always no hassle and help me for a smooth quick transaction! Great people!Marcos R.
This was a very smooth and easy rental experience and the gentleman that assisted me was great. I will definitely come back and refer othersDuane P.
After hours drop off. Only saw exterior. Parking lot was a bit crowded.Paul K.
nothing was a great experience overallDan N.
Customer did not leave a comment.MARTIN EDWARD T.
Customer did not leave a comment.Dawn H.
Customer did not leave a comment.Gregory S.
Customer did not leave a comment.Jessica P.
Customer did not leave a comment.Dawn H.
I believe his name was Josh...he was great! Very informative and a straight shooter. Will return to this location if I ever need a U-Haul again and I will definitely recommend this location to others! :)Rebecca F.
Customer did not leave a comment.Maureen P.
Customer did not leave a comment.Timothy H.
Customer did not leave a comment.Emily R.
Customer did not leave a comment.Kammy W.
Nothing really. Already great service.Jack S.
Customer did not leave a comment.Wayne B.
Facility was supposed to be open until 5:00. I showed up at 4:15 and it was closed. Tried online pick up. It said I had to wait until 5:00. I called the location and there was no answer but then someone called me back and was able to to help me get the truck rented. Drop box for the keys - lock was tricky and stuck with combo provided but was finally able to get it to work. Too many text messages after I had already completed online check in and I continued to get more messages. Just seemed clunky.Dan W.
Customer did not leave a comment.Jorden D.
Customer did not leave a comment.David H.
Customer did not leave a comment.Eric D.
Customer did not leave a comment.Dave L.
Excellent in every way. Chris was helpful, polite, and knowledgeable. I would recommend this location for because of him and the excellent customer service any time.Kathi H.
Customer did not leave a comment.GORDON B.
Electronic check inCurtis H.
Chris was wonderful! Took care of getting my truck and appliance dolly quickly and efficiently. The equipment was great, and returning it was fast and easy too. I'll only rent trucks from him in the future!!Tiffani C.
Customer did not leave a comment.jean M.
Customer did not leave a comment.William T.
Customer did not leave a comment.Arleigh A.
They were fantastic!Shannon K.
Ensure all equipment (dolly) is in the truck you ordered. Ensure the millage is the same in the truck and what was logged on the application. The truck I had picked up was off by 1000 miles, and did not appear to be verified.Greg M.
Customer did not leave a comment.Michael B.
Very friendly. Great customer service.Julia M.
Customer did not leave a comment.Vicky G.
Great job Chris - thank you! Made our move. Cheers.Sean C.
Customer did not leave a comment.Tim B.
Customer did not leave a comment.Valerie H.
Customer did not leave a comment.Timothy M.
Customer did not leave a comment.Steve V.
Super easy drop-off and the attendant was very helpful and made sure the extra charges were clear and that I did not have any remaining questions. At first I wasn't sure he was working with/for U-Haul based on how he was dressed. I would maybe like to see some kind of branding so I know he's the guy that can help me. I was happy that he began helping me by looking up the truck info before I even figured out who to ask. Great experience overall.Marco G.
Better customer service, the mobile app took a customer service representative helping and nearly an hour to work, the moving company recommended on your website, flaked out after accepting our job and our payment. I've used uhaul at least 15 times and always loved them. This entire experience was frustrating, more expensive, and left a bad taste in my mouth. I will definitely not use this location again.Amanda C.
Customer did not leave a comment.KRIS M.
Customer did not leave a comment.George L.
Customer did not leave a comment.CHRIS M.
Don't rely on apps. They don't work. Even drop-offs wouldn't work. Phone support kept trying to direct me to a site that the buttons didn't work or show up at all on the site. Cellular for T-Mobile was non-existent at the office location. The guy who was in that day was very helpful though. He did go further than his job required, so grateful for that.Peter L.
The young man was the very best representative for U-Haul! The location for drop off was excellent for Papillion arrivals!Tyrone S.
Customer did not leave a comment.Sheri B.
it's conveniently close to my house. However, I tried to do the online checkin. someone at the store was there, and he gave me the keys and said I was good to go. I received a call ONE HOUR LATER, and he was telling me I needed to come back to the store to sign some stuff. He kept telling me he thought I was going to go in the store to sign something, but he waited an hour to call me. He lied to me. No way he was waiting for an hour to give me a call. You need to do all signatures online, so I don't have to drive 20 minutes to sign a piece of paper. The technology is out there.James T.
Customer did not leave a comment.Elena V.
Return was very easy and quickGlenn R.
Cargo wasn't swept out prior to my usage but not really a big deal. I swept it after.Marsha F.
Customer did not leave a comment.Keith K.
Customer did not leave a comment.Tammy K.
Customer did not leave a comment.Michael G.
There were no signs to identify it as a U-Haul point. There were only Ta few trucks to see. Please check out your billing, maybe double charged on the return.micheal B.
Customer did not leave a comment.Sam K.
The pick up location was supposed to open at 9am, the employee pulled up at 9am with McDonald's in hand and nothing ready to go. He let me know that they would be closing at 1pm that day but when I came back to drop the truck off at 11:30am, he was nowhere to be found. There were other customers there looking for him and some people who were there moving out of a storage unit said that there had been other customers in and out with no assistance as well.Victoria L.
WiFi would not work in this area so we had no idea how to check back inTom S.
Customer did not leave a comment.ann S.
I asked for help with the truck, and was not given adequate help. I was forced to figure it out for myself. It was made where I could only drop off to a specific location, and not the optional location like I have had previously. It was very difficult to drop off the U-Haul once I was finished. I would never use this location again.megan A.
Customer did not leave a comment.Stephen M.
I don't know if it was the location or uhaul in general, but it took me almost an hour to pick up the rental...between calling and chatting...all while I had movers waiting.Kristen E.
Simpler website. U-Haul has a confusing website. Hard to navigate.John S.
Customer did not leave a comment.Taylor B.
Customer did not leave a comment.Andrew F.
I will try and never rent from Uhaul ever again. The location was great. Uhaul the company was the worst it's ever been.Marvin R.
No person to answer phone, no employees on site, no good U-Haul signage. Lot looked scary and slum-like. Asked for help from other U-Haul customer also returning a vehicle.Michael C.
Customer did not leave a comment.Vicki M.
Customer did not leave a comment.Mark P.
I'm pretty upset. I knew I was gonna be later than the 10:30 closing time, so the manager on duty gave me a 1 time 24 hr access. Needless to say, I was locked out with a full Uhaul. Lost money.James P. | Reservation
Warn of all the hidden fees!!!!!!!!!!Brandon F.
Convenient location, Very helpful staff!!sara C.
Customer did not leave a comment.Gary S.
Can't really improve -- location is a little off the beaten track. Service was really great--Thanks!MARK S.