Customer Reviews for Armor Storage V Papillion

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Armor Storage V Papillion

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Duane P.
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This was a very smooth and easy rental experience and the gentleman that assisted me was great. I will definitely come back and refer others

Paul K.
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After hours drop off. Only saw exterior. Parking lot was a bit crowded.

Dan N.
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nothing was a great experience overall

MARTIN EDWARD T.
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Customer did not leave a comment.

Dawn H.
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Gregory S.
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Jessica P.
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Dawn H.
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Rebecca F.
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I believe his name was Josh...he was great! Very informative and a straight shooter. Will return to this location if I ever need a U-Haul again and I will definitely recommend this location to others! :)

Maureen P.
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Timothy H.
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Emily R.
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Kammy W.
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Jack S.
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Nothing really. Already great service.

Wayne B.
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Customer did not leave a comment.

Dan W.
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Facility was supposed to be open until 5:00. I showed up at 4:15 and it was closed. Tried online pick up. It said I had to wait until 5:00. I called the location and there was no answer but then someone called me back and was able to to help me get the truck rented. Drop box for the keys - lock was tricky and stuck with combo provided but was finally able to get it to work. Too many text messages after I had already completed online check in and I continued to get more messages. Just seemed clunky.

Jorden D.
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David H.
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Eric D.
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Dave L.
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Kathi H.
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Excellent in every way. Chris was helpful, polite, and knowledgeable. I would recommend this location for because of him and the excellent customer service any time.

GORDON B.
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Customer did not leave a comment.

Curtis H.
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Electronic check in

Tiffani C.
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Chris was wonderful! Took care of getting my truck and appliance dolly quickly and efficiently. The equipment was great, and returning it was fast and easy too. I'll only rent trucks from him in the future!!

jean M.
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William T.
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Arleigh A.
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Shannon K.
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They were fantastic!

Greg M.
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Ensure all equipment (dolly) is in the truck you ordered. Ensure the millage is the same in the truck and what was logged on the application. The truck I had picked up was off by 1000 miles, and did not appear to be verified.

Michael B.
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Julia M.
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Very friendly. Great customer service.

Vicky G.
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Sean C.
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Great job Chris - thank you! Made our move. Cheers.

Tim B.
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Valerie H.
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Timothy M.
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Steve V.
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Marco G.
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Super easy drop-off and the attendant was very helpful and made sure the extra charges were clear and that I did not have any remaining questions. At first I wasn't sure he was working with/for U-Haul based on how he was dressed. I would maybe like to see some kind of branding so I know he's the guy that can help me. I was happy that he began helping me by looking up the truck info before I even figured out who to ask. Great experience overall.

Amanda C.
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Better customer service, the mobile app took a customer service representative helping and nearly an hour to work, the moving company recommended on your website, flaked out after accepting our job and our payment. I've used uhaul at least 15 times and always loved them. This entire experience was frustrating, more expensive, and left a bad taste in my mouth. I will definitely not use this location again.

KRIS M.
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George L.
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CHRIS M.
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Peter L.
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Don't rely on apps. They don't work. Even drop-offs wouldn't work. Phone support kept trying to direct me to a site that the buttons didn't work or show up at all on the site. Cellular for T-Mobile was non-existent at the office location. The guy who was in that day was very helpful though. He did go further than his job required, so grateful for that.

Tyrone S.
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The young man was the very best representative for U-Haul! The location for drop off was excellent for Papillion arrivals!

Sheri B.
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Customer did not leave a comment.

James T.
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it's conveniently close to my house. However, I tried to do the online checkin. someone at the store was there, and he gave me the keys and said I was good to go. I received a call ONE HOUR LATER, and he was telling me I needed to come back to the store to sign some stuff. He kept telling me he thought I was going to go in the store to sign something, but he waited an hour to call me. He lied to me. No way he was waiting for an hour to give me a call. You need to do all signatures online, so I don't have to drive 20 minutes to sign a piece of paper. The technology is out there.

Elena V.
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Glenn R.
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Return was very easy and quick

Marsha F.
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Cargo wasn't swept out prior to my usage but not really a big deal. I swept it after.

Keith K.
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Tammy K.
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Michael G.
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micheal B.
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There were no signs to identify it as a U-Haul point. There were only Ta few trucks to see. Please check out your billing, maybe double charged on the return.

Sam K.
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Customer did not leave a comment.

Victoria L.
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The pick up location was supposed to open at 9am, the employee pulled up at 9am with McDonald's in hand and nothing ready to go. He let me know that they would be closing at 1pm that day but when I came back to drop the truck off at 11:30am, he was nowhere to be found. There were other customers there looking for him and some people who were there moving out of a storage unit said that there had been other customers in and out with no assistance as well.

Tom S.
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WiFi would not work in this area so we had no idea how to check back in

ann S.
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Customer did not leave a comment.

megan A.
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I asked for help with the truck, and was not given adequate help. I was forced to figure it out for myself. It was made where I could only drop off to a specific location, and not the optional location like I have had previously. It was very difficult to drop off the U-Haul once I was finished. I would never use this location again.

Stephen M.
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Customer did not leave a comment.

Kristen E.
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I don't know if it was the location or uhaul in general, but it took me almost an hour to pick up the rental...between calling and chatting...all while I had movers waiting.

John S.
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Simpler website. U-Haul has a confusing website. Hard to navigate.

Taylor B.
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Customer did not leave a comment.

Andrew F.
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Marvin R.
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I will try and never rent from Uhaul ever again. The location was great. Uhaul the company was the worst it's ever been.

Michael C.
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No person to answer phone, no employees on site, no good U-Haul signage. Lot looked scary and slum-like. Asked for help from other U-Haul customer also returning a vehicle.

Vicki M.
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Customer did not leave a comment.

Mark P.
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James P. | Reservation |
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I'm pretty upset. I knew I was gonna be later than the 10:30 closing time, so the manager on duty gave me a 1 time 24 hr access. Needless to say, I was locked out with a full Uhaul. Lost money.

Brandon F.
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Warn of all the hidden fees!!!!!!!!!!

sara C.
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Convenient location, Very helpful staff!!

Gary S.
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Customer did not leave a comment.

MARK S.
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Can't really improve -- location is a little off the beaten track. Service was really great--Thanks!

Gary W.
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Get your billing right. They billed tax they said by it self not What they told me. I was charged 5.03 more than i was told.they withdrew from my account twice.

christine D.
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Everything was great. The representative was very helpful and friendly. We actually had to make two trips with the truck and I haven't received my final total but I would definitely recommend this location.

Karlene G.
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Trailers need jacks. It took two big men to lift it off my hitch, empty. Doors need handles and not just straps. Trailers need better/more tiedowns.

judy R.
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Ashley W.
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linda H.
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Left lights did not work.

Alexandra Y.
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Armor storage was great!

Mitchell B.
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elspeth B.
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Danny M.
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Thank you for the ease of service and grat price. We only needed the trailer to move a couch that was too big for our truck. The ease of using UHaul was fantastic.

Steven B.
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Matthew T.
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Kevin M.
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Rob B.
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Great Customer Service, Polite/professional staff!

Melanie M.
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Justin F.
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Jennifer did a great job and made it easy to get the truck. I will be giving you my future business at this location.

Brandon P.
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Customer did not leave a comment.

Richard B.
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A Papillion person who is close to the facility.

ROBERT A.
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Only open part time. Office was closed when I went over there. No explanation why closed or when they will return.

jim F.
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Customer did not leave a comment.

Dennis J.
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Scott G.
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marcus T.
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Cody W.
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Great service!!!! The person there did a great job helping me out!

Nina W.
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Casey M.
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Not make me drive an hour to pick up my truck when I scheduled the pickup where I live days in advance. Terrible customer service. Still haven't received a call back from Uhaul customer service. Just awful.

Brian H.
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Customer did not leave a comment.

Jim M.
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I brought the trailer back a day early and they had no place to put it.

Dawn P.
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The Armor Storage uhaul location sucked. I arrived and nobody was there. Had to call twice for them to show up. Took them 20 minutes to check me out then he couldn't get the key box open. I will never use this location again. Worst experience ever.

No reviews have been submitted for this location.

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