The fuel tank was not topped off completely when I picked up the truck, but I was led to believe it was full. When I replaced the fuel the end of the day, I thought I was supposed to fill it up, and was very frustrated to find I was adding more than I needed to. I ended up spending about $30 more before I realized it. I believe this is unfair and uHaul should refund the extra fuel I added. This should be easy to calculate as photos were taken of the gauge and of the odometer by the previous driver as well as myself.
Jonathan C
Customer Reviews for Armor Storage West Olympia
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
FIX YOUR APP!! I was stuck in an endless verification loop for over 30 minutes. Finally had to call customer service because your in app chat bots are actually the worst thing I’ve ever encountered.
Bryan NLocation is after hours only and the previous renter didn’t check the truck back in so had to call U-Haul to have them check it in then check me out. Took a while.
Colby SYour hidden FEES on hard working people,,, A FEE FEE FOR A FEE!!!??? Just pure Asinine on the highest level,,, Customer Service great!!! Business wise questionable??? (U-Haul/WA state) that is,,,,
Thomas HGreat experience! customer service was great, friendly and informative - Many Thanks
william tThe radio did not work in the rig I rented. Luckily it was for a short trip and not too much of an inconvenience
Zach ZThis location was a change from an original location. There was an issue with an extra lock the associate had to get a code for. Then the original location called me to ask when I was going to pick up my truck?
James H