Customer Reviews for Arnold Self Storage
(U-Haul Neighborhood Dealer)

73 reviews

24481 Arca St   Carthage, NY 13619
(Also service community of Herrings NY)

(315) 519-4981

Location Hours

  • Mon-Sun: 8 am - 5 pm

Services at this Location:

Contact Us

(315) 519-4981

24481 Arca St
Carthage, NY 13619
(Also service community of Herrings NY)

Services at this Location:

Location Hours

  • Mon-Sun: 8 am - 5 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

darian S. 
Rating:
4.0

Drop off location was a half hour from requested drop off location which was 30 mins already from my destination…. So between pick up location change and return location cost me 2 hours of my time.

Peter G. 
Rating:
5.0

Customer did not leave a comment.

Glen F. 
Rating:
1.0

I was charged 160 dollars for something I didn't agree to

Aaron F. 
Rating:
5.0

Guy was super friendly and even called me that am for the drop off directions and as a reminder! Super friendly

Hannah H. 
Rating:
3.0

Who ever answered the phone just said "Hello". didn't identify the business or himself and seemed like I was bothering him by asking if I had the right place and if I could drop off at 6pm.

KEITH S. 
Rating:
3.0

After hours drop-off was labor intensive. Spent quite a long time checking in the vehicle through the mobile app. Drop off process would have been easier with a simply return envelope noting the time/date and mileage. Too many pictures required for mobile app.

Peter L. 
Rating:
5.0

upgrade your web site

Cliff G. 
Rating:
3.0

Weren't open

jo ann C. 
Rating:
3.0

Inform people of what the procedure is to return the vehicle

Skylar S. 
Rating:
5.0

Customer did not leave a comment.

JOHNGILBERT JR P. 
Rating:
5.0

Customer did not leave a comment.

DEBORAHL H. 
Rating:
5.0

Dismiss our $21 charge for the 3 blankets we did not get!! Thank you!!

James W. 
Rating:
5.0

Arnold self storage was absolutely amazing he went above and beyond to get me set up just right for my 4500 mile trip and it paid off down the road. Thanks so much Arnold!!

Andrew S. 
Rating:
5.0

Renting from this location was a great experience, very friendly customer service, answered all my questions and concerns

Tim M. 
Rating:
5.0

Customer did not leave a comment.

CAROLSUE S. 
Rating:
5.0

Customer did not leave a comment.

Jonathon M. 
Rating:
4.0

Customer did not leave a comment.

Cathy M. 
Rating:
5.0

Customer did not leave a comment.

Ionut R. 
Rating:
5.0

Awesome service, needed an adapter and a hitch and he helped me out with both. Would definitely recommend

Robert O. 
Rating:
5.0

Customer did not leave a comment.

David A. 
Rating:
5.0

Customer did not leave a comment.

BRIAN D. 
Rating:
5.0

Customer did not leave a comment.

Kendra H. 
Rating:
5.0

He went above and beyond to help us out in whatever way he could! awesome service!!

Kayla F. 
Rating:
5.0

The gentleman that serviced us was very friendly and helpful!

Christopher H. 
Rating:
5.0

Customer did not leave a comment.

Stephanie M. 
Rating:
4.0

Customer did not leave a comment.

Donald M. 
Rating:
1.0

Customer did not leave a comment.

Mallory S. 
Rating:
5.0

Customer did not leave a comment.

Laura P. 
Rating:
5.0

Customer did not leave a comment.

Stephanie B. 
Rating:
4.0

Customer did not leave a comment.

doug H. 
Rating:
3.0

Was charged an extra $33 and given no explanation other than "I can't access the charges. Call the 1-800 number." Ridiculous.

Veda C. 
Rating:
5.0

I have used several U-Haul locations locally. This is the best I have experienced. I would recommend this location over any others in the area.

THOMAS Z. 
Rating:
5.0

The person I worked with was super friendly and helpful. I was involved with a stressful personal situation with a fluid timeline. He worked with me to provide the most flexibility to my schedule. When I arrived he explained everything and worked to insure I was comfortable with the rental. I have an excellent experience and would definitely recommend and do business with this location again.

charles T. 
Rating:
5.0

Customer did not leave a comment.

Erin L. 
Rating:
5.0

Customer did not leave a comment.

William W. 
Rating:
5.0

Very nice people

David A. 
Rating:
5.0

Customer did not leave a comment.

Camryn H. 
Rating:
3.0

This was supposed to have been a direct pick up facilitated by the dealer. No one, including the dealer who I'd spoken to that week, indicated that this was something I needed to bring my smart phone to. I didn't learn that I could access the vehicle - which I'd paid for in advance on line - without him being there - so I called and called and waiter and waited - very frustrating.

David H. 
Rating:
5.0

Great service

David A. 
Rating:
1.0

By far the worse experience! We spent 16 hours on the road 2 hours which was broken down. After calling U-Haul they said it would be a 3 hour wait for roadside to assist us. The truck was completely empty on anti-freeze, the exhaust manifold fell completely apart. After unloading our things we had a 45 minute drop off location and every light in the dash was on. They said we could take the truck to a local location and WAIT while they fix it. Then WE could take it to the drop off location. By far the worst customer service and piece of garbage trucks, never again!

Andrew M. 
Rating:
5.0

Customer did not leave a comment.

Steffan M. 
Rating:
5.0

Customer did not leave a comment.

Henry M. 
Rating:
5.0

Make sure the customer understands that the u-haul trucks are rear wheel drive. Make sure the door in the back of the truck is not frozen shut.

Henry M. 
Rating:
5.0

Customer did not leave a comment.

Karen S. 
Rating:
5.0

Customer did not leave a comment.

Dan B. 
Rating:
4.0

Customer did not leave a comment.

Peter F. 
Rating:
5.0

Customer did not leave a comment.

Rose Angel B. 
Rating:
5.0

Customer did not leave a comment.

Charles G. 
Rating:
5.0

The store owner was friendly and worked quickly to get me on the road.

nicholas S. 
Rating:
5.0

Mr. Arnold was very accommodating.

GISELLE I. 
Rating:
5.0

Customer did not leave a comment.

Juan C. 
Rating:
5.0

Customer did not leave a comment.

Francine G. 
Rating:
5.0

Customer did not leave a comment.

Cris P. 
Rating:
4.0

I dropped keys off at night and they processed the same night.

Holli T. 
Rating:
3.0

Customer did not leave a comment.

michael B. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
5.0

Arnold's was fantastic however the way uhaul does business is unbelievable. We were notified on Saturday that the truck size we needed was not available and a much smaller truck was all that was in our area. I offered to drive anywhere to get one since everything is lined up... plane tickets... people to help load... work schedules etc. Uhaul didn't really care. Seems as though this is normal practice. We couldn't fit everything into the smaller truck and did have to rent a storage unit for the rest of our items. Now we have to go back and rent another truck at another time. What you can do to improve for the next customer is supply the product that was ordered at the time it was ordered for. Pretty simple. If you can't ... don't wait until the last minute to notify them. I tried to call corporate to talk to anyone but you put my call on ignore. Very disappointed! All I wanted was what I asked for three weeks before my move. Now I am out the price of the tickets to fly back to get the rest of my stuff, the storage unit I had to rent, the next truck and gas, my paid time off to go get it...

Dean P. 
Rating:
5.0

Location and employee were great after you messed up my original reservation.

Gordon M. 
Rating:
5.0

Customer did not leave a comment.

Ryan L. 
Rating:
1.0

Customer did not leave a comment.

sandra J. 
Rating:
4.0

Customer did not leave a comment.

MARGARET M. 
Rating:
5.0

Everything was great

Cari D. 
Rating:
5.0

Nothing

Matt M. 
Rating:
4.0

Customer did not leave a comment.

Victoria G. 
Rating:
5.0

Customer did not leave a comment.

Kenton S. 
Rating:
5.0

Great, friendly and professional service.

Matthew O. 
Rating:
5.0

Customer did not leave a comment.

Jennifer R. 
Rating:
5.0

Nothing

Raul G. 
Rating:
5.0

Rented a storage unit from this guy for years. He was always very helpful and more than fair. Now that he's in Uhaul, he has brought his same practices to the table! Thanks again for everything sir! Take care!

Christopher A. 
Rating:
5.0

Customer did not leave a comment.

Darlene E. 
Rating:
5.0

Customer did not leave a comment.

Sean W. 
Rating:
1.0

the place was closed when I went for drop off, hours were placed in obscure location sign on the door said to knock on the garage door.

IAN R. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top