Customer Reviews for Arroyo Grande Home & Garden
(U-Haul Neighborhood Dealer)

Rating:

5.0

Customer service was great but stated the gas was a quarter tank but as soon as I left the parking lot the gas light came on so I fueled up with $20 and left gas exactly how I got it.

Rating:

5.0

So easy, perfect trailer, quick pickup and drop off Many thanks looking forward to next time

Rating:

3.0

My issue isn’t with this location, it was the reservation. I received a call 45 minutes before I was due to pick up the trailer to be told the location that I had selected a month ago when I made the reservation no longer has the trailer. And if I wanted the trailer it was going to take me two hours out of my way to do so. Not a happy camper about that in a frustrating experience that U-Haul could not contact me earlier than 45 minutes before my pick up.

Rating:

3.0

The retail clerk could’ve explained total charges in detail before completing the entire transaction.

Rating:

5.0

Drop off easy and fast at hardware store, large window of operating hours, location directly off freeway, large parking lot.

Rating:

1.0

The drop off location was horrible. I had to go to three different U-Haul locations to finally return the trailer.!… The one 800 number personnel and the supervisor that took over were very good and solved the problem! Hard for me to believe after as long as U-Haul has been in business, it could be that difficult to return the trailer. Very sad.!…

Rating:

5.0

Kind and easy drop off location.

Rating:

4.0

We dropped off using the app. Plenty of parking. Still, I'm not sure why we had to drop-off at a location 20 minutes away, instead of one of the THREE other U-haul locations that are closer.

Rating:

2.0

Dolly was not in truck. Had to go back inside, it’s not close, and was told “ oh you did online so it was missed” or something very similar. Excuses before or in my case no apology. Horrible customer service to blame me for online check in and then once again, no apology. Oh and truck was not cleaned out. I opened the passenger door and a coffee cup fell out. Back was not swept out and there was dirt and pine needles inside the cab

Rating:

5.0

It was wonderful. They contacted me to make sure I knew where to drop off and answer any questions I may have. It was a pleasant experience and I would like for everyone to have the same positive experience that I had.

Rating:

5.0

I should have got a discount for cleaning the The back. Of the truck...

Rating:

5.0

I signed up for loading help on both ends of this drive. I never heard from anyone, and when I called the number they gave me, the day before the trip, I was on hold for over 30 minutes and never got through to anyone. We ended up loading and unloading everything ourselves, but that was a disappointment.

Rating:

5.0

Trailer was a s described and the customer service at pick up was amazing!

Rating:

1.0

When I got to the location to drop the auto transport off, unload my car to drive home, there was no one there that knew how to unattached the car from the transport. I know I have to drive the car on and off the transport, but the U-Haul personnel are to hook it on and unhook it after the trip. Then the next morning when I came back to turn the truck in another employee told me it was my responsibility to hook my car on and unhook it! I've rented with you before and have never had to do that! I wouldn't even know how! It was the worst experience I have ever had with U-Haul . Maybe you shouldn't let a hardware store represent your company.

Rating:

3.0

Directions and location of this Uhaul rental center are very unclear. It is inside a True Value hardware and there is very little signage. While the service team was very nice, the Uhaul "portal" was down -- so we had to wait for it to go online again. This was no fault of the team doing the work - just seems like uhaul's portal is not very relaible. The trailerr was in fair condition -- very scratched up on the exterior but otherwise okay.

Rating:

3.0

Some guy was there but he more or less ignored us as we dropped off the trailer.

Rating:

5.0

I dropped it off and it won’t let me submit pictures of the u haul. But I dropped it off at the exact location I was told to drop it off. Will have pictures anyways in my phone and will call u haul tomorrow

Rating:

5.0

Excellent service upon pickup of truck and trailer….

Rating:

4.0

The drop off was a little confusing, my contract didn’t show that I neede to return at a specific location

Rating:

1.0

my drop off location was supposed to be in San Luis Obispo but they had me go 20 miles one way to drop it off. After driving 7 hours I had to add another hour to the drop off. if you don't have a drop off location at my requested spot don't let me pick it.

Rating:

5.0

So quick and easy. Nice people!

Rating:

5.0

All the staff were very helpful and nice!

Rating:

4.0

Tami was wonderful to pick up from

Rating:

4.0

The fella that helped us hook it up was quite pleasant and professional; much appreciated!!

Rating:

5.0

Friendly and intelligent counter personnel.

Rating:

5.0

Tami was extremely helpful going through the process. She was efficient and extremely kind. Truly a asset to your company. Will highly recommend going to the Branch Street. Excellent customer service!

Rating:

5.0

The customer service was excellent! I believe the people that helped us were Kim (Boston accent) and Tammy. They both provided customer service that goes beyond the norm. Thank you for making a difficult moving day much easier 🙏🏽

Rating:

5.0

Everything went great! Customer service was exceptional. Thanks!

Rating:

1.0

It took over an hour and a half to get the rental because of the employees messing up the checkout process and not knowing how to correct it. They were very confused and obviously not well trained. Very poor experience.

Rating:

5.0

I would suggest clearer instructions for after hours drop offs of trailers or other rented equipment. I appreciated the after hours drop off option, but it was at a location where I had never been before and I had some uneasiness about it. A map of your drop off location parking lot and where the unit should be left would probably be helpful.

Rating:

5.0

I am very grateful for the location being so close to my house. The tow went well. One area for improvement would be for the staff to ensure the tie straps are loosened before I leave since they were on very tight and took me a long time to undo before loading up my vehicle. Lessons learned. The staff were very kind and polite. I just don’t think the strap check is in the protocol. Would be great if it was! Thank you for the opportunity to work together.

Rating:

5.0

Patrick did a great job with Carl, professional team.

Rating:

5.0

Also excellent customer service! Wonderful service, eager to help. Highly recommend them.

Rating:

5.0

Originally tried to drop off a Prado Rd location in San Luis Obispo. Owner/boss was not accommodating. Actually, he came across as arrogant. The clerk at the window awas nice but clearly not in control. Will not rent from these guys in future. Lady at AG location where I was eventually told to return 4 x 8 was extremely nice and understanding. AG is where I will rent in future!

Rating:

5.0

Rented a flat bed trailer to tow my car. Everything went great! Tie down straps were in perfect condition. Easy access to the trailer to hook up and disconnect without blocking others. Helpful and friendly staff made it a pleasant experience. Convenient hours - open on Sunday. Great location is close to my residence. The only issue was the price recently went up from $54.95 to $69.95 plus tax. Thanks for the excellent service.

Rating:

3.0

Every customer is on a time limit when it comes to moving. It would make things a whole lot smoother if you are picking up both the r vehicle and trailer at the same location at the same time. These items were reserved at the same time.

Rating:

5.0

Great customer service! Beautiful store

Rating:

2.0

Our truck was not returned that we reserved...and therefore we were forced to drive 20+ minutes to another city, when the Uhaul is literally a 5 minute walk from my house. When I asked for a discount we were given a $50 discount. When I found a ride to the next city I asked the Customer service rep if we could please return the Uhaul to our location. He said that would make sense and called the corporations to confirm. He was told no, as it was inconvenient for the other shop and they needed at his location. So we were inconvenienced instead.

Rating:

3.0

Their was no parking for the giant 26' truck. Honestly my overall experience with Uhaul was disappointing not because of the location or staff but because of the equipment available and reservation service. I was upset that I made a reservation a month in advance for pick up in Salinas for 15' and ended up with a 26' in Monterey after begging not to have to go to Santa Cruz cuz or Los Banos. I would have cancelled my reservation if I had to go that far to pick up the truck. My house to house travel time was about 2hr and having to go to Los Banos or Santa Cuz would have doubled the time.

Rating:

5.0

Where I was finally able to drop my rental off was awesome. But the first place I tried was terrible.

Rating:

3.0

Email confirmation had a different pick up and return time than what was discussed in person. A phone call was made to confirm the actual time and was told all was OK. Day of rental, got a call from the location asking if we were still planning to rent the truck since the pick up time had come and gone....the wrong pick up time. We arrived at the original time scheduled and all was well.

Rating:

5.0

Great customer service.

Rating:

5.0

A great, organized experience!

Rating:

5.0

I rented a moving truck for 1 day and was overcharged. I will be visiting the store that I rented the uhaul truck from to find out why they overcharged me.

Rating:

4.0

You forgot to give me my 12 blankets.

Rating:

3.0

Location was convenient, Manager well-informed and efficient, however we were not informed of early (3 pm) holiday closing and barely made it back in time. First truck checked out (TM2728M) we would not take from lot due to slipping clutch. Staff reported repairs were necessary. Thankfully another vehicle was available. Vehicles could have been cleaner.

Rating:

5.0

Patrick was great and the location is perfect

Rating:

3.0

For a cross country trip we should have gotten a newer trailer