I would suggest clearer instructions for after hours drop offs of trailers or other rented equipment. I appreciated the after hours drop off option, but it was at a location where I had never been before and I had some uneasiness about it. A map of your drop off location parking lot and where the unit should be left would probably be helpful.
MICHAEL N
Customer Reviews for Arroyo Grande Home & Garden
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I am very grateful for the location being so close to my house. The tow went well. One area for improvement would be for the staff to ensure the tie straps are loosened before I leave since they were on very tight and took me a long time to undo before loading up my vehicle. Lessons learned. The staff were very kind and polite. I just don’t think the strap check is in the protocol. Would be great if it was! Thank you for the opportunity to work together.
SOFIAAN FPatrick did a great job with Carl, professional team.
STANLEY SAlso excellent customer service! Wonderful service, eager to help. Highly recommend them.
GREGORY POriginally tried to drop off a Prado Rd location in San Luis Obispo. Owner/boss was not accommodating. Actually, he came across as arrogant. The clerk at the window awas nice but clearly not in control. Will not rent from these guys in future. Lady at AG location where I was eventually told to return 4 x 8 was extremely nice and understanding. AG is where I will rent in future!
Gregory JRented a flat bed trailer to tow my car. Everything went great! Tie down straps were in perfect condition. Easy access to the trailer to hook up and disconnect without blocking others. Helpful and friendly staff made it a pleasant experience. Convenient hours - open on Sunday. Great location is close to my residence. The only issue was the price recently went up from $54.95 to $69.95 plus tax. Thanks for the excellent service.
SOFIAAN FEvery customer is on a time limit when it comes to moving. It would make things a whole lot smoother if you are picking up both the r vehicle and trailer at the same location at the same time. These items were reserved at the same time.
Rogelio RGreat customer service! Beautiful store
Sara BOur truck was not returned that we reserved...and therefore we were forced to drive 20+ minutes to another city, when the Uhaul is literally a 5 minute walk from my house. When I asked for a discount we were given a $50 discount. When I found a ride to the next city I asked the Customer service rep if we could please return the Uhaul to our location. He said that would make sense and called the corporations to confirm. He was told no, as it was inconvenient for the other shop and they needed at his location. So we were inconvenienced instead.
MICHELLE PTheir was no parking for the giant 26' truck. Honestly my overall experience with Uhaul was disappointing not because of the location or staff but because of the equipment available and reservation service. I was upset that I made a reservation a month in advance for pick up in Salinas for 15' and ended up with a 26' in Monterey after begging not to have to go to Santa Cruz cuz or Los Banos. I would have cancelled my reservation if I had to go that far to pick up the truck. My house to house travel time was about 2hr and having to go to Los Banos or Santa Cuz would have doubled the time.
Salvador SWhere I was finally able to drop my rental off was awesome. But the first place I tried was terrible.
MARK MEmail confirmation had a different pick up and return time than what was discussed in person. A phone call was made to confirm the actual time and was told all was OK. Day of rental, got a call from the location asking if we were still planning to rent the truck since the pick up time had come and gone....the wrong pick up time. We arrived at the original time scheduled and all was well.
RICHARD BGreat customer service.
EFSTATHIOS KA great, organized experience!
CLIFFORD GI rented a moving truck for 1 day and was overcharged. I will be visiting the store that I rented the uhaul truck from to find out why they overcharged me.
ESTHER RYou forgot to give me my 12 blankets.
CHARLES MLocation was convenient, Manager well-informed and efficient, however we were not informed of early (3 pm) holiday closing and barely made it back in time. First truck checked out (TM2728M) we would not take from lot due to slipping clutch. Staff reported repairs were necessary. Thankfully another vehicle was available. Vehicles could have been cleaner.
WILLIAM RPatrick was great and the location is perfect
JOHN DFor a cross country trip we should have gotten a newer trailer
CIPRIAN BGreat service, very helpful!
SUSAN GFirst off, they said a 1/4 tank. The truck was on empty and we have a photo to prove it. Second the windshield was filthy inside and out. We went to turn on the windshield wipers and it was completely out of windshield wiper fluid. We had to buy windshield wiper fluid to fill it. And clean the inside window so we could see. The second thing is it was very rough starting like it was either a battery issue or a starter issue. The the final thing was when I did the booking over the phone. I told them Santa Maria Boone Street and the lady made it sound like it was available and during the phone call she said scheduling would let us know in 48 hours that it was OK to pick it up never mention that Boone Street was unavailable. I kept asking her why was scheduling calling and that we were picking up the truck in 24 hours not 48 hours so scheduling wouldn’t be able to call us in 48 hours. She said they would call us by the morning to confirm. I kept trying to get a phone number oremail or something for customer service for scheduling since I was nervous since we were picking it up the next day lo and behold, when I. email or something for customer service for scheduling since I was nervous since we were picking it up the next day low and behold when I get the email confirmation and I went to look at it later that evening, I saw that Boone Street wasn’t available nor was any other place in Santa Maria available. We had to drive all the way to Arroyo Grande to pick it up and then drive 20 minutes south to our house. so, basically wasted 20 miles that we had to pay for. I wouldn’t recommend you all to anybody. I would tell them to go with Penske.
Suzie Rto slow and they over charged my card add items i did not ask for..........
AL AContinue doing what you and your staff do!!!!
FREDERICK EThey are very nice and easy going. Great selection of trailers and trucks. Check out person was wonderful
Rod SEvery one was very friendly and helpful
JOSE TTami was absolutely incredible
Adam WThe local staff were great. Was disappointed that the size I wanted was not available even with my reservation. I was not able to complete the errands I needed to complete.
Tina MWhen provided drop off location, it was not described as a hardware store in dropoff instructions.
RICHARD DVery accommodating!
RANDALL TPatrick was great!
Laura Wstaff at AG Home and Garden were friendly and helpful. Easy in and out for store and parking.
BRIAN CNot easy to find the car trailer I needed
robert mScott was very helpful
WILLIAM FIt’s really hard to find
Timothy RPersonnel at this location were well-trained; I dropped off the trailer on one day - they had a forklift to pull the trailer back to the parking location. I dropped the truck off on the following day; they provided immediate service and I was in and out in minutes. I received a checkout via email within the hour. Great experience!
Karla EThis is your average "U-Haul in a store." The service was friendly and the pick-up was easy. The issue for us was in the ability to find a location that had what we needed and the miscommunication from U-Haul with the first location being closed four hours before they set our pick-up time. Our original pick was for 4:00pm in Atascadero, but we were called at 2:00pm the day of pickup that the location closed at 12:00 noon. The only available location for the trailer that we needed Arroyo Grande) entailed an over 60 mile roundtrip to pick up. Saddest part of all, we had just passed through Arroyo Grande 45 minutes before they called to tell us that we needed to pick a new location. U-Haul customer service did what they could to help us, but if we had known, from the start, that our location closed early, we could have avoided unnecessary stress and driving miles.
Darrin MCall the location to check if equipment is back before calling customer and accusing them of not returning it
Casey ZAll was good, just hard to find because address on Google maps did not match location.
Daniel PHonestly I’m little upset with the uhaul. The air conditioner kept failing and turning back on whenever. It was quite an uncomfortable ride and of all the times I’ve rented uhaul, this is the first time I feel like I’m owed a refund.
Morgan MExcellent drop off experience. The man was so nice, helpful and quick. Definitely recommend!,
John Vfriendly helpful staff!
Adam NFast access to the trailer, and very helpful staff to get connected and away
Stephen OThe truck tank was half full. We used quarter tank. The paperwork had no info on how big the tank was. We googled it. 10’ U-Haul truck is 31 gallons. WRONG! We put 8 gallons in and returned it 3/4 full. 1/4 over. Home & Garden said they cannot refund us the difference. Free gas in that truck. TERRIBLE!
Anthony B