The young guy there did not know how U-Haul works. I entered drivers license and paid in full before we got there. He said nothing was entered as if I was just walking in to rent for the first time. When I told him I already entered everything, he decided he did not want to serve me any more. I had to get the manager instead and within 2 minutes it was all set but I had already been there for 30 minutes.Shu-ling G.
ARS Shell #504
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.John R.
Customer did not leave a comment.Dana S.
Just keep doing what you are doing!Frank S.
We attempted to drop the truck off after the location had closed. It was not clear where the truck should be parked, and the whole U-Haul part of the gas station was unlit and dark. We could not get the U-Haul online drop off process to work on our phones, so we had to leave the key with the cashier at the gas station. The U-Haul guy called the next day to let us know they got the truck and all was well. But the U-Haul after-hours drop off process needs some serious help--it is very frustrating and not usable as it currently stands.Mark W.
Made reservation way in advance didn't have my trailer flew from another state wasted my time also had to drive 100 miles to pick up my trailer 100 mile back to my storage did not offer any pro rates. was not the right size trailer whole experience was bullshitDavid P.
Very nice guy. No improvement needed. Great experience.lauren H.
Had no idea how or where to drop off, should send better directions.Richard M.
extend the hours.Robert P.
Customer did not leave a comment.Tu P.
Customer did not leave a comment.Gregg B.
Called me the night before to tell me there was no car trailer available for a reservation I had several months prior. Then I was asked to drive 4 hours to pick up the trailer and was going to be charged $300 more dollars to get a trailer at a location far away when I had it reserved with the truck in one location. It got worse, I can explain over the phone if needed. I've rented multiple times before and good service. This experience was the absolute worse ever and I'll be going to Penske for future rentals. Lost my business for sure. Uhaul mistake and I'm asked to pay more fir the same equipment I rented and had to drive 3 hours to pick up trailer. I had to use the uhaul truck to do this so. Was out even more gas money just to pick up a trailer that was supposed to be on location from my reservation. Wow, just wow.Jeff S.
Customer did not leave a comment.CAMERON WILLIAM P.
Customer did not leave a comment.JENNIFER M.
Customer did not leave a comment.Sean S.
Customer did not leave a comment.larry N.
Customer did not leave a comment.Cheryl B.
Very helpful.Kevin C.
Just more supplies packing paper boxesAllen S.
Customer did not leave a comment.JEFF V.
This has nothing to do with the pickup location but I had reserved a 26' Uhaul & it was cancelled due to lack of availability. I think every effort should be made to meet the reservation & in this case I should have been offered a discount on another Uhaul as I am having to rent again.Court H.
Customer did not leave a comment.Brian C.
Just keep doing what you do. It was a wonderful experience and always look forward to my next rental.DANIEL B.
Excellent customer service. Truck was clean and ready to go. We were in and out within 10 min! Fastest UHaul service ever!Ingrid R.
Train the staff at the gas station on the basics of the equipment. I.e., hydrolic brakes, the size and tow capacity requirements, fuses to control the lighting, etc. I had to replace lights and get things functional 10 hours into the trip from Lincoln City, Oregon to Clarksville, TN via Yellowstone and the Grand Tetons because of an associate for Uhaul lying about lighting.Preston C.
Customer did not leave a comment.JAMES W.
Customer did not leave a comment.ROSEMARY F.
Jesse & associates are always friendly and give the gold standard in customer service. I have come in last min and after hours and the guys never frown or gripe; always smiling and make me feel important and well taken care of. Please let Jesse & associates know I appreciate the level of service they provide!!!seng P.
The young man who helped us was terffic.Robert L.
Customer did not leave a comment.Lynette N.
Customer did not leave a comment.Jin A.
Customer did not leave a comment.David W.
Customer did not leave a comment.Sandra W.
The person running the desk was very effecient and helpfulMarissa C.
The guy who rented me the trailer was fine. I was supposed to drop the rented trailer off at this location also. When I tried to return it, I have never been treated so rudely. the attendant used foul language and told me he was not taking the trailer & I needed to contact U-haul. No offer to help me just rudeness. I asked for his manager to report him & ask for help and he stood there arguing with me calling me a liar while I was trying to explain the problem to his manager.SHERYL R.
I wanted to drop off the Dolly so I could unload the truck. I called multiple times with no answer, over two days. I finally had to drive down there to talk to someone - he told me he was off the last two days and the other guy PUTS THE PHONE ON SILENT. VERY FRUSTRATING. Then I had to have the truck back by 7am SAT, and they don't open till 10:00. I asked the guy and he said I could drop it by anytime and give the keys to the guy in the Shell station. I dropped it off Friday about 7PM and they didn't check it in and I got charged for another day. I'm disputing the charge, but it's just one more little frustration you don't need when moving.Leith C.
Customer did not leave a comment.MICHAEL B.
Customer did not leave a comment.John K.
There was no employee on site who knew much about UHaul. Plus, I was 20 minutes late and was charge for an entire extra day.MICHAEL B.
They called me to let us know that we left keys in the truck and the person was very helpful.Steve H.
Vehicle was very damaged - we reached photo max as not not fully clean. Mobile app did not explain well why waiting- just processing for extended period- unsure if system was not working while we waitedJOHN M.
Customer did not leave a comment.harvey S.
Customer did not leave a comment.donald C.
Customer did not leave a comment.Shalom T.
Customer did not leave a comment.JOHN O.
Wasn't clear to me where I should actually leave the trailerLindsey S.
Customer did not leave a comment.Mark B.
Customer did not leave a comment.Tina Y.
Customer did not leave a comment.BARBARA R.
This was very smooth. Had a call the day before from Lee or Leon. Not sure I got his name correct. He was very courteous and professional. He is representing your company well. Thank you.MICHAEL H.
Customer did not leave a comment.JERRY K.
Customer did not leave a comment.gitl B.
Customer did not leave a comment.Brian T.
Make more places available for rentals in this areaScott B.
Customer did not leave a comment.James O.
Customer did not leave a comment.JIM O.
It's a gas station were homeless people or druggies stand outside and beg for money. I dont even get gas there because of the people thereJacob R.
RENTED TRUCK NIGHT BEFORE WE NEEDED IT TO AVOID VERY RECENT REPEATS OF PROBLEMS. WITH UHAULS COMPUTER AND TIME WASTED. IT COST $115.40 ANOTHER 4 HOURS OF WASTED TIME TO GO FOR A DRIVE BREAK DOWN, TAKE THE TRUCK BACK TO WHERE IT WAS RENTED FROM. NOT GET THE TASK DONE WE SET OUT TO DO. FORECAST IS SUNNY TOMMORROW BORROWNG TRAILER FROM FRIEND 100 MILES AWAY LESS FRUSTRAITING AND ENSURE GET DONE TOMORROW WHAT SHOULD HAVE HAPPENED TODAY.THE VEHICLE WAS CLEAN, BUT THE BATTERY LEFT US STRANDED. FIX COMPUTER PROBLEMS AND COMMUNICATION PROBLEMS. AND DONT CHARGE THE NEXT CUSTOMER TO RENT A VEHICLE TO GO FOR A DRIVE AND BREAK DOWN.jerry N.
My account was locked for unknown reason had to wait on the phone forever . Then system had me still locked waiting to update over an hour to get a ramp trailer . Terrible service. Very frustratingGreg W.
Leon handled our rental. He was super knowledgeable and helpful. Please get a new computer for Leon. His computer was very glitchy. He had to find manual work arounds. The equipment was clean and we'll maintained. We rented a 10 footer for around town and then a 15 foot super mover for a cross country move. 7 days on the road and our van never missed a beat!??John V.
A lady from dispatch, from a Springfield Oregon phone number, was one of the most rude customer service representative I have ever talked to. When I returned her call about them changing the drop off point from Lincoln City to DePoe Bay. I explained to her that not only did I have to drive 12+more miles with the truck, but I had to have someone pick me up adding time fuel and miles to vehicle. When we explained this to her she said, it doesn't matter you still have to do it. Because if you tried to drop it off in Lincoln City they will refuse it, like it or not. She stated that if I did not like it, I could call her boss the next day and he would tell me the same thing. Like or not. At no time did she say she was sorry for the inconvenience but continued to be rude. If I wasn't for EVERYONE ELSE involved in this rental experience I would not recommend U Haul. I filed a formal complaint by phone with the local personnel, but they recommended going on line but when I tried doing it before the truck was returned, it said to file a formal after the truck had been returned.Richard A.
Customer did not leave a comment.Bevin S.
The man who rented the truck to me has excellent customer service skills and should get a raise in pay. He is courteous, efficient, handled a long line of waiting customers while doing a transaction with a long-winded customer.Lynne W.
Maybe not advertise a price that significantly goes up after taxes and fees.joan B.
Customer did not leave a comment.Stephen S.
Customer did not leave a comment.CHARLES P.
Had exactly what I needed, and Jace provided excellent, expert customer service.mark B.
Very helpful. Professional & quick.Robert P.
Drop off took just minutes and a very friendly attendant to help.Craig S.
Customer did not leave a comment.JACKIE R.
Fast getting checked in. Helpful personThomas B.
Customer did not leave a comment.Frank S.
Customer did not leave a comment.Dennis H.
Customer did not leave a comment.andrew F.
Customer did not leave a comment.Bianca C.
Customer did not leave a comment.Winnie B.
Great people very convenient locationRobert N.
EXCELLENT CUSTOMER SERVICE! They were fast,friendly,professionalJIM O.
Easy return with helpful staff i Lincoln CitySteven W.
Customer did not leave a comment.Rob B.
Customer did not leave a comment.Gregory F.
Customer did not leave a comment.henry R.
Super good towing trailer. The tilt down ramp at the rear work really well.thomas B.
Customer did not leave a comment.Grant R.
Customer did not leave a comment.Brook S.
Customer did not leave a comment.Keith M.
Customer did not leave a comment.Jonas J.
Dropping off the trailer took less than 5 minutes!duane N.
The truck was very noisy when driving and didn't seem to get a lot of traction when driving .I was not happy having to pay for extra gas at almost 5 dollars a gallon when it's 3 something at the pump!!!I filled up to almost 1/2 a tank and was told that it was supposed to be a little over 1/2 a tank !!!Was charged 25 dollars for thatRobin R.
Customer did not leave a comment.tammy S.
Customer did not leave a comment.sam M.
Customer did not leave a comment.james B.
Very smooth, affordable, great customer servicekurt H.
Customer did not leave a comment.brayden C.
Customer did not leave a comment.tim D.
Customer did not leave a comment.Robert N.
Customer did not leave a comment.Kenna D.
Customer did not leave a comment.jain S.