Customer Reviews for ARS Shell #505

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of ARS Shell #505

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Luci S.
Rating:

Thank you Rhonda for friendly and fast service and the credit of time not used.

RONALD J.
Rating:

Rhonda is great to work with.

Randy L.
Rating:

I was charged for a two day rental up front. I was told the second day's charge would be reversed upon return of my one day rental. Its been three days and still can't get the charge reversed. This is really bad customer service.

Hugh W.
Rating:

Don't get confused and take the pads and dolly put before I get there! LOL ⁹

Cindy Y.
Rating:

Customer did not leave a comment.

creed T.
Rating:

Customer did not leave a comment.

Evelyn M.
Rating:

Tony gave me 5 star service, he went above and beyond my expectations, I feel fortunate to have had Tony as the uhaul representative.

PATTI H.
Rating:

Customer did not leave a comment.

BARBARA S.
Rating:

There was no one there that actually worked for Uhaul and most didn't know what to do! When I dropped off the load share trailer was a damn nightmare to drop off

Laurel G.
Rating:

Went very smoothly

David W.
Rating:

Customer did not leave a comment.

Austin K.
Rating:

Customer did not leave a comment.

BRAYDON M.
Rating:

Customer did not leave a comment.

Jeffery W.
Rating:

Customer did not leave a comment.

SHERYL R.
Rating:

Customer did not leave a comment.

Michael M.
Rating:

Very good customer service

david A.
Rating:

Nice staff, good vehicle, great value.

ROBERT V.
Rating:

Customer did not leave a comment.

ruth W.
Rating:

Customer did not leave a comment.

Donald H.
Rating:

Didn't have our truck had to wait around for an hour while they figured out the computer ended up giving us a larger truck that had not been cleaned. They did spray disinfectant all over the cab. The entire time we waited all we heard was it's someone else's fault etc.

dennis A.
Rating:

Keep on doing what you're doing!

Jean W.
Rating:

Filthy truck and in this day and time of covid19 it's a liability to not clean your equipment. Truck pulls to the left when you break. Chains from the tow dolly drug the whole way.

Charles H.
Rating:

Customer did not leave a comment.

Kimberly S.
Rating:

Make sure they know they have to pay per mile. I got told my total price would be $90 after I returned the truck, and then I got charged another $102 for the 129 miles I drove. when i was promissed it would only be $90 for the whole thing. Dont promise it if you can't deliver. So pissed about this. But the workers at this location that aren't paid by uhaul are amazing and have tried to help me out and get my bill reduced. So thank you Rhonda.

Ashley S.
Rating:

Be more efficient and a tentative and clarify which location you're picking the U-Haul up at upon reservation. Make sure the U-Haul is clean prior of the U-Haul being picked up by guest and make sure that everything is ready to go before the guest arrives. The only easy part about my experience was dropping the U-Haul off.

Mark S.
Rating:

Customer did not leave a comment.

Eric J.
Rating:

Great staff. Very easy to work with.

Robert S.
Rating:

Customer did not leave a comment.

adrienne M.
Rating:

Nice helpful staff

Amy G.
Rating:

Customer did not leave a comment.

Marie D.
Rating:

Only issue is that the trailer leaked. Management was very apologetic and said I needed to file a report.

David F.
Rating:

There was a rain leak in mom's attic that caused 5 boxes to get wet on the bottom.

Craig L.
Rating:

The value that these people, and Uhaul equipment, bring to the transitions in life (moving) is huge. Tony has been a real pleasure to work with on every occasion over the last several visits as a part of this transition. Moving is stressful enough - these folks really help to make it as easy as possible.

JAMES W.
Rating:

Customer did not leave a comment.

Nicole B.
Rating:

The vehicle smelled terrible even though it said no smoking. Also there was a greasy substance on the floor of the truck that my daughter slipped in while helping me move. It could have caused serious injury.

Steve T.
Rating:

Customer did not leave a comment.

MICAH W.
Rating:

Customer did not leave a comment.

Russell G.
Rating:

Customer did not leave a comment.

Craig L.
Rating:

Tony @ Lincoln City was very helpful. Also the folks (Jessica, I think) at the Salem vehicle maintenance scheduling was very helpful to allow me an extra couple of days!

Jean W.
Rating:

Customer did not leave a comment.

kenny D.
Rating:

Customer did not leave a comment.

Elizabeth R.
Rating:

Customer did not leave a comment.

Nicole I.
Rating:

Customer did not leave a comment.

John B.
Rating:

Although I gave high marks to the location, I would give very low marks to your mobile website. I've rented around 5 or 6 trucks over the past 18 months or so and always used your mobile website. But for some reason, this time around, there was no "Pickup your truck" option. Thankfully, the staff at the gas station were very helpful and able to get everything rectified.

greg B.
Rating:

Customer did not leave a comment.

David M.
Rating:

Customer did not leave a comment.

Erika M.
Rating:

Everyone was very nice and helpful

MARTIN S.
Rating:

The worker who assisted me tried his best. His computer equipment was antiquated on a ricketytable and kept timing out. It took 45 minutes

Camille D.
Rating:

I was charged $47 for a quarter tank of gas after the attendant told me everything was fine. Not impressed and when I called the woman I spoke to was abrupt and not helpful at all.

Anthony R.
Rating:

My dolly and blankets were not with the uhaul per my order, and I was charged for them. Also the online checkout and in is not user friendly. I ended up doing all of the transactions in person, however the return location did not enter my uhaul as returned, therefore I revived a passive aggressive phone call from a uhaul rep in Eugene. Overall poor experience. The interior of the uhaul was filthy, as I did not have blankets I now have a filthy mattress and couch.

Elizabeth R.
Rating:

Customer did not leave a comment.

Sherri Z.
Rating:

Customer did not leave a comment.

betty M.
Rating:

Customer did not leave a comment.

Yula Q.
Rating:

Lower your mileage charge... $1.75 is too expensive

Mary Kay G.
Rating:

Fast, friendly and efficient!

diana S.
Rating:

Good customer service.

joy S.
Rating:

She couldn't get the computer to work right. It took a loooooong time to get things done.

Rick G.
Rating:

Customer did not leave a comment.

Robert B.
Rating:

The people at this drop-off location were the best. Highly recommend them.

David M.
Rating:

Great service

David B.
Rating:

Customer did not leave a comment.

Robert P.
Rating:

Customer did not leave a comment.

david S.
Rating:

Customer did not leave a comment.

Brett B.
Rating:

Customer did not leave a comment.

tammy N.
Rating:

Customer did not leave a comment.

Miles V.
Rating:

Customer did not leave a comment.

mary JO M.
Rating:

Customer did not leave a comment.

Jacob V.
Rating:

Customer did not leave a comment.

William H.
Rating:

It was all good

Kurt M.
Rating:

Customer did not leave a comment.

Robin D.
Rating:

The ma ager/owner was so nice and helpful, I really appreciated it, especially as I don't think the company was even open when I called and came by. Great experience!

diana S.
Rating:

The service tech was so helpful and informative. He was professional throughout the entire rental process and I would highly recommend any customer to visit this location and work with this service tech (I forgot his name!) Please take great care of this employee as the Lincoln City labor market is very tough and any business here would love to have him! Please give him the recognition he deserves! Thank you!

Dee N.
Rating:

The pickup and drop off procedure was seamless and fast. The UHaul truck was in perfect condition

Teresa K.
Rating:

Didn't get his name, but the man in Lincoln City was competent.

christine F.
Rating:

Customer did not leave a comment.

Dianne A.
Rating:

Customer did not leave a comment.

Stephen J.
Rating:

A place to sit while checking out

Aaron L.
Rating:

Customer did not leave a comment.

Henry L.
Rating:

Dj was very helpful and friendly and knowledgeable. Would definitely use this location again. Thank you!

jeanpaul A.
Rating:

Customer did not leave a comment.

EJ C.
Rating:

Dj was Amazing

john F.
Rating:

Advise on website what is or is no required at dropoff

David M.
Rating:

Customer did not leave a comment.

STACEY M.
Rating:

The gentlemen working Tuesday 8/6/2019 was ABSOLUTELY AMAZING!!! Smart, friendly, professional and very helpful. I would go to him for all of my U haul needs!!

Jeff D.
Rating:

The truck was a 20 foot and filthy the cab was covered in hair and some trash back had things in it but customer service was excellent

Robert T.
Rating:

Customer did not leave a comment.

Wendy B.
Rating:

Customer did not leave a comment.

Frederick U.
Rating:

Ryan was very helpful. Location is very convenient to me.

steve E.
Rating:

Customer did not leave a comment.

Richard S.
Rating:

Customer did not leave a comment.

Ben C.
Rating:

Absolutely no complains. Friendly staff made return a breeze.

David B.
Rating:

Customer did not leave a comment.

Mary Kate M.
Rating:

I was originally told that I could pick up a 10 foot truck at noon in Depoe Bay on July 1st. So I had our trailer dropped off adjacent to the U-Haul location - making for easy transfer of belongs from the large trailer to the smaller U-Haul. I was then told there were no trucks in the Depoe Bay location and was scheduled to pick up the U-Haul at 2pm on July 1st at the 1410 SE Highway 101 location. 2pm comes around at the employee lets me know that the lady with the truck is "running late but will be there soon." After multiple phone calls and stopping in to check on the status - 3:30pm comes around and it turns out the lady returned it to the 4031 NW Highway 101 location - which closed at 3:00pm. Because it was unstaffed we were unable to get the truck at all that day. We had to drive to the further away location at 6:00am the following day to ensure we did not loose access to the truck. Then requiring us to drive additional extra miles to return the truck that early in the morning the next day. I have attempted to contact U-Haul twice to request a refund and have not gotten through. Very dissatisfied. I will continue to pursue a refund.

bobbie L.
Rating:

Customer did not leave a comment.

Pamela S.
Rating:

Running boards so its easier to get in and out of the trucks.

TIM M.
Rating:

Customer did not leave a comment.

Douglas B.
Rating:

Customer did not leave a comment.

Debra T.
Rating:

Very helpful

JoAnna B.
Rating:

Customer did not leave a comment.

Kevin G.
Rating:

Customer did not leave a comment.

No reviews have been submitted for this location.

Back
To Top