Customer Reviews for Arts Service Center
(U-Haul Neighborhood Dealer)

110 reviews

2101 Rodeo Rd   North Platte, NE 69101

(308) 534-5908

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 10/12/2021 - 10/15/2021: Closed

Services at this Location:

Contact Us

(308) 534-5908

2101 Rodeo Rd
North Platte, NE 69101

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 10/12/2021 - 10/15/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Charles R. 
Rating:
5.0

Customer did not leave a comment.

Charles R. 
Rating:
2.0

Was upset that delivery was scheduled to location when no deliveries had been requested

Bernard P. 
Rating:
4.0

Customer did not leave a comment.

Greg C. 
Rating:
5.0

Customer did not leave a comment.

Steven S. 
Rating:
4.0

Customer did not leave a comment.

Jarod W. 
Rating:
3.0

Customer did not leave a comment.

michael M. 
Rating:
5.0

Customer did not leave a comment.

Charles R. 
Rating:
2.0

Cleanliness of the transfer station. Friendly, courteous and polite.

Mike M. 
Rating:
5.0

Customer did not leave a comment.

Garrett T. 
Rating:
5.0

Customer did not leave a comment.

Nicholas S. 
Rating:
4.0

Quick check in (10 min.) and checkout (2 min). Thank you!

Dale B. 
Rating:
3.0

Very friendly. Easy to pickup and drop off

Myker C. 
Rating:
5.0

Customer did not leave a comment.

Dakin B. 
Rating:
3.0

Customer did not leave a comment.

ROBERT A. 
Rating:
1.0

Personnel not very helpful, had to leave the rental on the street, and the facility computer system not working. I ended up self checking end. Shelf check is not bad, but had to leave rental some distance away and having to go back and take photos was really a pain. If I knew I had to take photos, it would have been helpful.

SAMMY T. 
Rating:
1.0

I called this location to reserve the trailer and the young man said the owner was gone and I would have to go online and do it myself. After I reserved it online I call the same location twice with no answer. I called U-Haul 800 number to make sure this location would be open to pick up the trailer and the woman on the other end was extremely snotty. Tried to explain that there was no answer to both of my phone calls and she was extremely RUDE!!! When my husband went to pick it up, there were 3 men in the office, told him it was out on the lot and did not go out or help him lift it and hook it up on the truck.

Kyle C. 
Rating:
5.0

Customer did not leave a comment.

franklin D. 
Rating:
3.0

The Uhaul wasn't dirty inside and ran rough

Phillip V. 
Rating:
5.0

Customer did not leave a comment.

Lee K. 
Rating:
2.0

Have the truck there

Deborah T. 
Rating:
1.0

Not advertise that you have trucks in stock and let people reserve them when you indeed do not have them in stock. Also don't tell your customers that you will get them a trailer if they need it when you won't actually give them a trailer. I had to leave a lot of my stuff behind 2 states away because I couldn't fit it and also I ordered 12 furniture pads and got 5 so some of my furniture got ruined in my trip because I had to cram as much as possible.

William E. 
Rating:
5.0

Customer did not leave a comment.

Sheila C. 
Rating:
5.0

Customer did not leave a comment.

Sarah Y. 
Rating:
3.0

Not very friendly employees, but they were quick and efficient.

Brogan M. 
Rating:
5.0

Customer did not leave a comment.

ken W. 
Rating:
5.0

Very helpful. Excellent service.

Ben Y. 
Rating:
4.0

Customer did not leave a comment.

Todd M. 
Rating:
5.0

Nice guy help me out

thomas H. 
Rating:
3.0

Facility looked like a junk yard.

Jeff M. 
Rating:
3.0

Put up signs. Clean property. Be more informative.

Brett S. 
Rating:
5.0

Customer did not leave a comment.

Derek E. 
Rating:
5.0

Customer did not leave a comment.

patrick B. 
Rating:
3.0

Customer did not leave a comment.

Aryn M. 
Rating:
5.0

Very professional, courteous, very helpful and friendly!!

Robert G. 
Rating:
2.0

The front driver tire was very bald. The lot was full of vehicles and hard to get into. The vehicle wasn't parked where it was supposed to be.

Jodie P. 
Rating:
5.0

Nothing - very easy to rent, get equip etc. Very helpful and friendly.

Deanne M. 
Rating:
5.0

Customer did not leave a comment.

Tom S. 
Rating:
5.0

Customer did not leave a comment.

LAVENDA K. 
Rating:
4.0

Customer did not leave a comment.

LAVENDA K. 
Rating:
3.0

Customer did not leave a comment.

Larry M. 
Rating:
3.0

Customer did not leave a comment.

Adam D. 
Rating:
3.0

Customer did not leave a comment.

Marina M. 
Rating:
5.0

Customer did not leave a comment.

Vaughnelle P. 
Rating:
5.0

Great service. Very friendly and helpful

Sherry F. 
Rating:
5.0

Customer did not leave a comment.

William W. 
Rating:
5.0

Customer did not leave a comment.

bill B. 
Rating:
5.0

Customer did not leave a comment.

carol M. 
Rating:
5.0

Customer did not leave a comment.

Sandra W. 
Rating:
1.0

Call Penske

Angela T. 
Rating:
5.0

My company does a lot of business with u-haul and this by far was my best experience!!!! Thank You!!! Jim Pace

Jimmy P. 
Rating:
1.0

Your service was terrible. We were broke down for 14 hours

Ted P. 
Rating:
5.0

Customer did not leave a comment.

howard K. 
Rating:
3.0

Trailer had low tire which would not keep air. Had to call UHaul to have a replacement tire placed on the trailer the morning of the move before the move could begin. Trailer had been loaded when the low tire was noted.

Candice S. 
Rating:
3.0

Customer did not leave a comment.

benjamin V. 
Rating:
1.0

There were no signs stating where to park. We had to strategically park trailer in only open space between 2 other vehicles and behind another one.

Kalie B. 
Rating:
3.0

Location looks like it has never been cleaned. Service was polite but a bit on the slow side. It was not a bad experience, but nothing that I'd say was great. That said, I don't think either North Platte location is probably stellar, so it's just about what you might expect.

Andrew P. 
Rating:
3.0

Customer did not leave a comment.

Dan S. 
Rating:
2.0

Location wasn't open at 3 pm even though their stated hours said they were open until 5. No info on after hours drop off. Nothing.

Sharon L. 
Rating:
5.0

Nothing, it was smooth all the way

JOHN M. 
Rating:
5.0

Customer did not leave a comment.

John P. 
Rating:
5.0

Customer did not leave a comment.

Casey S. 
Rating:
1.0

Personnel was rude and very unhelpful.

Teddi E. 
Rating:
5.0

Good people

sara P. 
Rating:
5.0

Customer did not leave a comment.

Harvey B. 
Rating:
5.0

Customer did not leave a comment.

Harvey B. 
Rating:
4.0

Customer did not leave a comment.

Steve F. 
Rating:
5.0

Customer did not leave a comment.

Kim R. 
Rating:
4.0

Had ordered to the other location in North Platte actually but this one was fine too in the end.

Ulf F. 
Rating:
5.0

Very professional and polite

James M. 
Rating:
5.0

Customer did not leave a comment.

Christopher S. 
Rating:
5.0

Customer did not leave a comment.

Christopher S. 
Rating:
4.0

Customer did not leave a comment.

Kevin L. 
Rating:
5.0

Arts was great to work with and helped us get in contact with who we needed to in Council Bluffs to rectify the fact that the large truck we reserved a month ago wasn't going to be available when we needed it. The next portion is not directed at Arts in anyway — they were GREAT and quick, but rather the processes of the Uhaul operations in general. If someone reserves a truck, especially a month in advance, there should be a guarntee THAT size will be available. We ended up having to have family drive 4 hours so we would have enough drivers for our personal vehicles, the 2- trucks and two trailers that were given to us to try to make up for the large truck not being available. Although Uhaul gave us SOMETHING to ensure we could move when needed, it cost us hundreds of extra dollars in fuel and insurance.

Brittany L. 
Rating:
2.0

Had to drive to get the truck over an hour away from th original location. Made reservations and still had to wait till it was done. Just a bad experience. Rented online thought location was correct but come to find out they didn't even have a truck.

Vicki C. 
Rating:
2.0

I was not acknowledged for quite awhile after I walked in, and when I was finished with the payment and paperwork, they just said to let them know if I need to keep it longer. I had to go back in and ask where the trailer was located and then go do everything myself. The trailer was heavy and had no jack. I had to lift it up and onto my hitch by myself. After hooking everything up, and getting across town, I noticed one of the lights on the back didn't work. Good thing I just used it during the day and was not driving at night.

Jason B. 
Rating:
5.0

Customer did not leave a comment.

francine M. 
Rating:
5.0

Customer did not leave a comment.

James E. 
Rating:
5.0

Art and boys rock!

Randy R. 
Rating:
2.0

Customer did not leave a comment.

MARY E. 
Rating:
2.0

Pave the front entrance and have adequate parking for pickup and drop off.

MARY E. 
Rating:
4.0

Customer did not leave a comment.

Kortnei H. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Thank you very much very helpful at pick up and drop locations!!!

Aaron F. 
Rating:
5.0

Customer did not leave a comment.

Frank J. 
Rating:
3.0

Customer did not leave a comment.

DOUGLAS Z. 
Rating:
5.0

Customer did not leave a comment.

howard K. 
Rating:
5.0

Customer did not leave a comment.

Alexis P. 
Rating:
3.0

Customer did not leave a comment.

Kenny K. 
Rating:
3.0

Customer did not leave a comment.

Rich W. 
Rating:
5.0

Customer did not leave a comment.

Carl C. 
Rating:
4.0

Customer did not leave a comment.

JENNIFER T. 
Rating:
5.0

Customer did not leave a comment.

Stevi R. 
Rating:
4.0

Customer did not leave a comment.

Daniel M. 
Rating:
3.0

Better signage, neater place.

Mel P. 
Rating:
4.0

Customer did not leave a comment.

Michael H. 
Rating:
4.0

Area seemed a little small. Staff was great.

brett S. 
Rating:
3.0

Customer did not leave a comment.

Austin K. 
Rating:
5.0

Customer did not leave a comment.

LISA L. 
Rating:
4.0

Very easy and very helpful

russ N. 
No reviews have been submitted for this location.

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