Lock box for the keys took a half hour to get into. New lock system is needed
Bryson W
Customer Reviews for Arts Service Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everything was a good experience , truck ran Great! Drop off location was easy to find and personnel was helpful !! Same as when we picked up the UHall truck in Chappell , personnel was Great and very helpful .
IVAN GGreat customer service
Laurie SProperty looks very unkempt and was difficult to figure out where to park.
CASSANDRA SService agent was absolutely top notch. Very friendly and knowledgeable. Will use again in the future
Douglas KI didn’t go to this location I just returned it to the same as pick up location
Shandy TNo issues with the drop off.
Travis MThere was no parking at all. The sign is extremely hard to see. There is no office. Again the truck was supposed to have 1/8 of a tank of gas - we drove about 1 block and the low fuel light came on. Then when we returned it they charged us for fuel - seriously we got a truck that was on empty - so now I have to go and complain about that. The only good thing is that the truck ran well and didn't break down.
deborah dN/a
Jacob GI am wondering why I was charged $3+ dollars after we dropped the truck off
ellen lWent above and beyond to help!
Megan BThis guy was not happy with the 19 yr old ceo of uhaul.
Keith KDennis helped us select and hitch up a u-haul after an rv accident. Was very helpful and friendly, and we appreciated it after a stressful day.
Angie jgreat service thanks
Robert LNot very good customer service and was on the phone for 20 minutes with a friend but other than that pretty good.
Tyler WThe whole process was ridiculous.
Wendy HUhaul was dirty when I picked it up, and at my drop off point I almost had to pay a “cleaning” fee for a mess I didn’t make.
Michael MDropped off trailer around 11:30 PM on July, 1. Not much for exterior lighting at location. Followed return instructions for not blocking building doors or entrances to business. Was unable to get the location services to work for equipment drop off after hours self return.
Ryan MWasn’t good customer service. Didn’t like online registrations. Didn’t have the equipment we reserved.
Ben HThe guy was knowledgeable and had equipment ready to go. He taught us how to handle the trailer and helped us locate a drop off location convenient to us.
Ray CTruck had broken windshield, howling rear-end, & engine idle problems.
Richard HHello, We actually left some items in the glove block. When could we get those back?
Marcy NOnly mechanic at location said u haul REP. was at doctor's officec
STEVEN MThe online check in wouldn’t work. After trying several times I just left the keys in the drop box. It’s not the drop off location problem.
Jay MA bigger location so that all the equipment isn't jammed together.
Angel MI have two extra charges on my bill equaling up to another $74 and I have no clue what it is for and no one in U-Haul customer service can tell me either, they said they need a "manager" to look it up which can take up to 3 days to get back to me, f*** you guys
JERRY ATruck was parked very tightly between 2 other trucks. With the car parked across the street it was more difficult then necessary to pull forward safely without hitting the other truck or the car.
Seth BThe site had no personnel on site. The app did not work. This was very distressing. Call to UHaul help line was similarly no help...on hold for over 45 minutes before I gave up. Bad experience. You guys have got to be better. Next time, I will rent from Penske.
Richard LThe location looks like a junkyard. The whole return experience was a joke and I will never rent from Uhaul again.
ALLISON ALocation is a mess.
Dennis PI don't know why you are asking about the location that I didn't use. I picked up in McCook, NE to haul things from Trenton, NE to North Platte, NE. My truck wasn't ready at my reserved time. I had to wait three hours for them to decide they could give me a different truck. They allotted me not nearly enough miles to get to my destination, they didn't set a drop-off location, they wanted it returned to an unknown location less than 24 hours after I got the truck, and they didn't do or have me do a check of the truck when I picked up the truck. Now they tell me I can dispute the extra charges that will come from all of the hassle. I would rather sell everything I own than use or recommend uhaul.
Amanda PWas upset that delivery was scheduled to location when no deliveries had been requested
Bernard PCleanliness of the transfer station. Friendly, courteous and polite.
Mike MQuick check in (10 min.) and checkout (2 min). Thank you!
Dale BVery friendly. Easy to pickup and drop off
Myker CPersonnel not very helpful, had to leave the rental on the street, and the facility computer system not working. I ended up self checking end. Shelf check is not bad, but had to leave rental some distance away and having to go back and take photos was really a pain. If I knew I had to take photos, it would have been helpful.
SAMMY TI called this location to reserve the trailer and the young man said the owner was gone and I would have to go online and do it myself. After I reserved it online I call the same location twice with no answer. I called U-Haul 800 number to make sure this location would be open to pick up the trailer and the woman on the other end was extremely snotty. Tried to explain that there was no answer to both of my phone calls and she was extremely RUDE!!! When my husband went to pick it up, there were 3 men in the office, told him it was out on the lot and did not go out or help him lift it and hook it up on the truck.
Kyle CThe Uhaul wasn't dirty inside and ran rough
Phillip VHave the truck there
Deborah TNot advertise that you have trucks in stock and let people reserve them when you indeed do not have them in stock. Also don’t tell your customers that you will get them a trailer if they need it when you won’t actually give them a trailer. I had to leave a lot of my stuff behind 2 states away because I couldn’t fit it and also I ordered 12 furniture pads and got 5 so some of my furniture got ruined in my trip because I had to cram as much as possible.
William ENot very friendly employees, but they were quick and efficient.
Brogan MVery helpful. Excellent service.
Ben YNice guy help me out
thomas hFacility looked like a junk yard.
Jeff MPut up signs. Clean property. Be more informative.
Brett S