Customer Reviews for Ashley's Wheel & Brake Service Inc

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Ashley's Wheel & Brake Service Inc

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CASEY B.
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The first guy wasn't very friendly, the next day the guy was. Both were proficient at their job.

John F.
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Please have them wear masks - they have a sign requiring them but neither employee had them on

Susan I.
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Customer did not leave a comment.

Dominque J.
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Customer did not leave a comment.

JOHNALAN I.
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My poor review has nothing to do with the location itself. The U Haul company itself was misleading, my bill was over double what I was quoted, there was no dolly which I reserved and my movers then spent more than double the amount of time (I'm paying hourly of course) when if U Haul told me they had no dolly I would have brought my own!

Jasmine J.
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Customer did not leave a comment.

HARRY F.
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NICHOLAS S.
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Krista M.
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The app did not allow me to change how much fuel was in the vehicle during check in so I got charged a fuel charge when I returned it.

JASON S.
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Customer did not leave a comment.

TERRY B.
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Jerry L.
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These guys are great! They're helpful and friendly. Def recommend!

PHILOMENA S.
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Please take care of the needs of this location and the workers. They are very hard working.people. They go the extra mile to take care of their customers needs. They are kind, courteous and efficient.

DAVID P.
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The location part didn't work for me so I incurred the $20 convenience fee. Over all a good experience.

THOMAS P.
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The tire was low on air. They filled it before I left. I needed to keep putting air in it every 2 hours. I think if you know a tire is loosing air, you should not send the truck out.

GARY D.
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Customer did not leave a comment.

Eric B.
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None, excellent service.

Glen S.
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Valerie A.
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Kelly T.
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U-haul charges too much per mile for usage.

Pearley K.
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I came after hours so instructions were easy to use get keys to the rental. Drop-off was easier, just handed keys over and done.

Terry B.
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The guys at Ashley's are great. I wouldn't go anywhere else.

Stephen W.
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Our original drop off location was Fast Stop located at 1392 Trent Cir # 1, Lexington, KY 40517. I showed up, and the entire lot was full and could not take our Uhaul in. They told us to go to U-Haul Moving & Storage of Lexington located at 1200 E New Circle Rd, Lexington, KY 40505. By the time we arrived, it was almost closing time and they also told us that they didn't have room for the Uhaul truck. They then gave us a 1-800 number to call and to drop the truck off at Ashley's Wheel & Brake Service. It was after 5pm and they were closed when we arrived. We called the 1-800 number and waited 30 minutes before someone answered. We were then able to full check-in the truck over the phone and go home for the night after spending over an hour longer than necessary to drop off the truck.

Stacy H.
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Customer did not leave a comment.

Jason M.
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More lighting in the drop off area since we had to take multiple pictures of the condition of the truck at night

Sileka C.
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Customer did not leave a comment.

Ronald R.
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Customer did not leave a comment.

mike E.
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They were closed

TYLER L.
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Customer did not leave a comment.

Vanessa N.
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Customer did not leave a comment.

Mario V.
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clifton I.
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Customer did not leave a comment.

JAMES S.
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They were great - MY BIG PROBLEM was this was not supposed to be my drop off location. I went to the drop-off location in my contract an d they. said they couldn't take any more trailers and said I had to call the 1-800 number to get another location. I was on hold for about 45 minutes. That part did not make me happy.

Ronald M.
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Customer did not leave a comment.

Julie M.
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Customer did not leave a comment.

CHARLES H.
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The experience at Ashley's was excellent. The national reservations system was not good. Very long hold times and then my reservation time was changed to a time I could not use without consulting me. After that I called back in and after an even longer hold was told the auto transport was actually available at the time I originally wanted. The people who answered my two calls were fine and did a good job, but the wait times were really long and there was absolutely no reason fro my reservation time to be changed.

Kelly R.
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Stan went over and beyond to ensure that our truck would be available.

Matthew S.
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U-Haul on-line system was not working well during pickup and drop-off. Made on-line check-in frustrating (ultimately dealer had to do manually) and delayed receipt of statement via email.

lesa M.
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Great customer service and friendly staff!!

ROBERT B.
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Customer did not leave a comment.

Mark B.
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Customer did not leave a comment.

MARGARITA A.
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Customer did not leave a comment.

BRIAN W.
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Customer did not leave a comment.

SARAH K.
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Stan is always great to work with at Ashley's Tire and Pro! Highly recommend them

JONATHAN W.
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Customer did not leave a comment.

Dan E.
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Stacie S.
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GERALD S.
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Cigarette ash on dash and door.

Kent L.
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Customer did not leave a comment.

Nielsen C.
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Easy drop off. We drove in, my husband got direction from one person on where to park it, and I went in to get someone from the store, who took it off the car and told us we could go. Everyone wore their masks and it was a good experience overall.

PATRICK F.
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Ordered 10 bundles of moving pads 2 days ahead of time and when I went to pick up the truck the CSR said "did you need moving pads? You'll have to go to the center down town to pick those up" pretty disappointing. I asked that he refund the money i spent on the moving pads. I have not seen it yet.

AMANDA J.
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Reps Very helpful & friendly. Covid rules clearly posted, & good distancing protocols followed. Some employees masked better than none. Clean environment. Appears to be a body shop, but clean for that kind of environment , which sometimes Places like that can be funky. Good , seamless experience.

DAVID F.
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Customer did not leave a comment.

Stephanie S.
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SUSAN C.
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Very satisfied. Quick in and out.

Ashley B.
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Lee B.
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Great location, easy to get in and out of. Very customer friendly.

MICHAEL S.
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The staff at Ashley's were outstanding to work with and when I had trouble with the online return Uhaul corporate requires, they assisted me in cleaning up the charges. I would absolutely rent from them again without hesitation.

evonne M.
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Wouldn't change anything customer service was excellent

Bryce R.
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Customer did not leave a comment.

GARY C.
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Dan E.
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JOHN B.
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People were very nice. They had my reservation and truck ready to roll when I arrived. Returning truck was quick as well.

ERNESTO J.
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No one were there to help

THOMAS S.
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Fix the back door on that truck. Could barely open and close it. Part of it is off the track.

stephen B.
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check in process took far too long due to U-Haul online check-in problems

Barry T.
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The 26' Truck was a wreck, the front end & tires need repaired or replaced. I drove from Lexington KY to Philadelphia PA and i was nervous and scared the whole way. I didnt know if the front end was going to come out from under the truck or not. I thought the left front wheel would fall off any second. very disappointed in equipment.

Mickey S.
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Customer did not leave a comment.

kirsten H.
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The location was fine truck in bad shape. Online check in I will never do again and if asked to I will go somewhere else. Not worth my time or money. No dolly was included to which I did call about. And it took over an hour and 5representatives to even get the truck as the email I provided over the phone when I reserved was input and spelled incorrectly when they set up my account and reservation for me. If ever asked to go somewhere else I will hire a moving crew and company before I will do mobile check in at the uhaul ever again.

LESLIE B.
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Took a longer to pick up truck cause the location was closed and didn't know i had to online check in otherwise it was good.

Richard S.
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let me pay online, re:coronavirus. Everyone else in the country does this. The store wanted to do it. But they said UHaul corporate would not allow it. GEt with the times people.

Kyana A.
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Customer did not leave a comment.

Terry B.
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No improvement needed, Ashley's is great!

Ken T.
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Customer did not leave a comment.

Frank B.
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Customer did not leave a comment.

Franklin F.
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Customer did not leave a comment.

BARNEY K.
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Originally rented at a closer location and was sent there. Added a few more billable miles.

david H.
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Customer did not leave a comment.

Nataliya I.
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Customer did not leave a comment.

Eden D.
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It took awhile to get things even though I had a scheduled appointment time and checked in online, but once I was helped the gentleman was very nice and the follow-up after I returned the truck was great.

Velvet M.
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Every time I use uhaul they double charge me

Michelle T.
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Customer did not leave a comment.

Daniel L.
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Customer did not leave a comment.

Lori F.
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Customer did not leave a comment.

ANDREW S.
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None

Terry B.
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Ashley's Wheel and Brake always treats me right.

Richard C.
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Customer did not leave a comment.

Tara A.
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Customer did not leave a comment.

eddie O.
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Customer did not leave a comment.

GWEN A.
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Quit hiding the true about your fees you get one fee and end up paying another. I would look for a cheaper place.

David C.
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Customer did not leave a comment.

Margaret G.
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The difference between this location and the Verity Road location in Middletown, Ohio was like night and day. The people here were professional, courteous and welcoming. They bent over backwards to accommodate me. I will use them again and recommend others to them. Great Job Ashley's Brake and Service in Lexington, Ky. M. Gay

Terry B.
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Customer did not leave a comment.

Ogden H.
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Customer did not leave a comment.

Darryl W.
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it was not open. just dropped the trailer off.

David D.
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Customer did not leave a comment.

Stevie L.
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The location was very good but over all of uhaul giving me the run around about a trailer had to go to two different locations to get one

Cynthia S.
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Customer did not leave a comment.

Brittany F.
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Customer did not leave a comment.

Terry B.
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These guys are great!

No reviews have been submitted for this location.

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