Customer Reviews for Ashley's Wheel & Brake Service Inc

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Ashley's Wheel & Brake Service Inc

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Kate O. on

Rating:

The location was not the problem. U-hauls customer service was a nightmare. I have never had such a bad experience. I was on hold for over 30 minutes and then they kept routing me to different people. We went to pick up the truck at 8:15 and were not able to get the keys from the lock box until after 9. The whole day was set back.

Chuck H. on

Rating:

Customer did not leave a comment.

Connor B. on

Rating:

There were cockroaches in the truck from the previous user and now I have an issue with them in my house. Although they refunded me $60, the exterminator cost me $160.

patsy B. on

Rating:

Customer did not leave a comment.

Roger H. on

Rating:

I cant think of anything to improve. This is the second time I have rented from this location and I have recommended them and have had others speak highly of past experiences.

John W. on

Rating:

I was given the wrong size car dolly and it messed up the underskirt bumper on the front of the car and it wouldn't fit on there. So now I have to pay for the damage to the car and I had to pay for my car to be put on a rollback and hauled to Lexington after I drove the car dolly 1 hour and a half it was all for nothing. I rented the car dolly for 24 hours and I had it back to the shop within 5 hours and I received no reimbursement at all. I would really like to hear back about this matter.

CHAD M. on

Rating:

Thanks for A smooth mive

ryan C. on

Rating:

This is more for Uhaul as a company rather than the location I picked up from. First of all, the price was outrageous. If I didnt absolutely need to move my stuff, I would've waited and paid a high end moving company to do it to save time and money. Secondly, I believe I was given an in-town vehicle, as it didn't have cruise control and capped off at 75 mph. Some of the states I drove through had 80 mph speed limits - so you can imagine how frustrating it is to not even be able to keep up with traffic - especially on a 30 HOUR DRIVE! Another awesome thing was that I had to haggle back and forth with different entities over getting a military discount. Neither the agent on the phone nor the one at the location wanted to give the military rate and both pointed at each other as the responsible party. Then it was explained to me that I could have gotten a better rate if I had come to the location prior to contacting uhaul corporate to reserve a truck - which by the way was listed as the local uhaul dealership so I thought I had contacted the pickup location according to their listing. Uhaul needs to overhaul their customer service. This was absolutely one of the worst transactions I've ever had to deal with and I would by no means rent from them again unless it was the only option. I doubt anyone from uhaul will even reach out to me over this, but hopefully I can help someone make an informed decision.

Terry B. on

Rating:

Customer did not leave a comment.

sue R. on

Rating:

Customer did not leave a comment.

teresa L. on

Rating:

Customer did not leave a comment.

Joshua M. on

Rating:

Customer did not leave a comment.

Sandra E. on

Rating:

Great Customer Service. Everything was good, no complaints ?? !!!

Teresa L. on

Rating:

Much better experience.

jaaron D. on

Rating:

Customer did not leave a comment.

David N. on

Rating:

GREAT attitude and sense of humor!

Scott B. on

Rating:

Customer did not leave a comment.

Michele M. on

Rating:

I absolutely love this U-Haul location! Dan is extremely accommodating and professional. The equipment is clean and well maintained. I will definitely use this location again. l also recommend this location to anyone looking to rent a U-Haul.

Briana K. on

Rating:

Customer did not leave a comment.

Lisa F. on

Rating:

Customer did not leave a comment.

jeffrey L. on

Rating:

Too difficult at check in. Photo uploads are a hassle. Return photos a hassle.

Mark S. on

Rating:

Customer did not leave a comment.

wagner P. on

Rating:

Easy to return.

Thomas P. on

Rating:

Customer did not leave a comment.

Diane M. on

Rating:

Was there for 5 minutes. Did not really deal with anyone.

Stanton B. on

Rating:

The customer service was incredible. The gentleman that assisted me was very helpful in resolving a couple of questions/issues.

Eugene D. on

Rating:

The truck had a rough idle. Fuel economy was beliw 10 miles per gallon.

Adam Y. on

Rating:

Customer did not leave a comment.

Chris M. on

Rating:

Extreamly slow check in as the uhaul software was all messed up

Robert R. on

Rating:

Not location specific: CLEARLY COMMUNICATE THAT IF THE TRUCK ISN'T PICKED UP AT THE RESERVED TIME, THE RESERVATION WILL BE CANCELLED..I thought it was like a hotel since I'd given a credit card to reserve the truck..Stuff came up and I didn't know I needed to change the reservation..so there was no truck when I showed up and the New Circle Rd location. Had to redo on the fly. NOT GOOD. Specific to Ashley's: Google maps and Ashley's site shows them closed on Saterday...I had to call Uhaul central to verify they were open. Ian at the desk at Ashley's was terrific.

JOSEPH L. on

Rating:

Customer did not leave a comment.