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Thomas P.
Customer Reviews for Ashley Wheel And Brakes
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Fast friendly service
kim E.Maybe a quicker operating system on U-Haul's side of things. But the guy at the store was GREAT!
John M.Nothing. Literally no complaints.
LESLIE S.The gentleman at Ashley's wheel and brake was very delightful
jennifer G.The staff at Asheley's was great, they saved me from customer service hell trying to pick my truck up via mobile app. But the truck's steering was completely shot, like to an unsafe level. You could turn the steering wheel almost 180 degrees without the truck turning at all.
Cassandra L.There were no posted signs as to where to park the uhaul and so we just had to guess.
Rachel V.Change for miles that they made me put on it. I couldn't drop it off at the place 2 minutes for my appointment. It had more gas then was supposed to didn't get money back from that. But if it was shot they were going to charge me 5:50 a gallon.
Joshua M.Facility was already closed upon our return so not sure how the service would have been.
Shaneka W.Clearly mark return parking lot. I saw nothing to indicate where to park the truck.
Kaye P.The rental had trash in it when I arrived. The window shield wipers did not work (and it was pouring rain). The driver side door would not close all the way. The trailer door kept getting stuck when opening. Have rented u-haul many times in the past. This one was pretty poor. How much does it take for someone working at this location to look in the cab to make it is clean.
Troy N.Truck was dirty in back. Pickup area in a bad area of town
Mike S.The U-Haul phone app is terrible. It lags and restarts and won't load and needs to be redone.
BRITTANY Z.Great service
AUDREY J.No parking for truck
Russ T.The gentleman who helped us return the truck was very warm and friendly.
Nataile U.Very easy drop off!
Cassidy W.Sketchy. Dark. Not lit properly.
Gordon L.Personnel at this location were extremely helpful and went out of their way to resolve a problem that I encountered. I can not say enough good about everything here.
Gerald C.Closed when I dropped off.
KEVIN K.Self-drop off, key box was clearly marked and there was plenty of parking in the truck lot. Bonus points for locals on bikes with super deals on Dell computers.
Elizabeth D.They are very nice and professional.
William H.I had rented 2 dozens of furniture pads, 1 furniture dolly and 1 appliance dolly. When I got there to pick up the truck, the dollies weren't in the truck or anywhere else, there were less than 1 dozen furniture pads put in the passenger seat and the ashley's place was closed. I even tried to call them, but to no avail. I still haven't received my refund for the dollies and the furniture pads.
SHKAR M.Very helpful and friendly staff
Andy S.Very nice and friendly
danny O.I have worked with this location twice. Without exception, the staff was extremely friendly, professional, and helpful. If you need to rent or are considering where to return your rental, this is the place to go.
Stephen F.Pick up was not at the location chosen on reservation. I signed up for mobile check in but when I got there the app said hand delivery only and had to wait for the location to open. Lost an hour of moving time due to the location change and lack of mobile check in.
Samuel P.Nothing that I can think of.
Deborah W.When I returned the Uhaul on Sunday early afternoon the app and the Uhaul website both did not function correctly and therefor it didnt allow me to finish my return. I called Uhaul and the voicerecorder mentioned a wait time of 5 min. After being on-hold for ~20 min I was finally able to speak to one of your employees. She wasnt able to complete the return either but was able to upload the pictures that I shared with her. The overall customer experience returning the rental was very dissatisfying and will motivate me to look at other rental solutions next time. It was extremely time consuming. I would appreciate a compensation for the 1 1/2 hours it took me to complete my return. Looking forward hearing back from Uhaul.
Axel D.The location was great though the overall service from U-Haul was a one out of 10. The app did not work and the website did not work. The lock on the box barely worked and it took over an hour for me to get into my truck.
Tim S.The Ramp was off track and we had to get assistance. The ramp would not pull out …it was stuck, the men that helped me load the truck had to actually use a chain and their pickup truck to pull it loose. They did and got it back on track👏👏
FRANK B.Wasn't open when we return trailer
Benissa H.I had issues with getting the uhaul because I was assigned another location, and when I went, there weren't any trucks. I had to wait over an hour to finally get another truck, which was so inconvenient because I had movers waiting on me. I am pretty frustrated with how unorganized it was for me to get a new truck. The district person I spoke with was super helpful and kind though. She mentioned a partial refund, so I hope that uhaul follows through with that.
Kaylee P.Friendly counter person. Knowledgeable and helpful.
Angel K.Dropped off after hours, lot was huge and easy to drop trailer
Hunter H.The guy was super nice an took the key no problem he just closed shop but help me turn in on the app
Sarah B.I was a little unsure about where to park the rental. A little more detail in the instructions would have been helpful.
Dianne B.Friendly, efficient.
Rebecca A.I dropped off the trailer in a lot across the street on a Saturday evening. There was a homeless guy sleeping on the lot and I was glad the it was still light out. More lighting and some fencing or knowing there were cameras work be nice.
michael R.Everything was great for me me. Friendly smiling faces, I was actually impressed compared to other Uhaul rental places. Great job.
lisa M.Excellent service and assistance in renting our truck! They really make it easy and they were helpful way beyond the call of duty!
TIMOTHY M.online was a little hard to navigate.
Robert S.The staff was really good and very accommodating. However, the trailer had trash in it like someone spent the night there. There were used syringes all over the ground at the location. Not my ideal location to do business.
Sharon B.