Excellent customer service, smooth transactionDavid M.
Moving Truck Rental in Lexington, KY at Ashley's Wheel & Brake Service Inc
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Lexington, KY 40507
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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Quick service. Good central location good equipmentSteve P.
Dropped off when they were closed.JOSEPH P.
The truck was in horrible condition. It was all scraped up with wood exposed instead of the silver casing. We called the main UHaul corporate customer service number and were told that we could return it to a closer location. Someone from Ashley's called the morning of the return and was quite rude and literally yelled at us. It was very unprofessional. We won't even recommend this place as a wheel & brake service.DANIEL W.
I think it was a good friendly place the gentleman was nice they helped me a lot cause u sure did not know what I was doing lol. Mr Dan and Mr Eyan I hope I got the names right, but they were friendly and very helpfully thank you.KAYLA S.
Customer service on phoneLAUREN B.
I think they were top notch and very nice, went beyond to help us. I don't move often but will recommend them.Michelle P.
It not the companies fault.There is alot of homeless around that area and they sleep in the trucks.I found drugs and needles in the uhaul when I picked it up and told the owner of the shop.He said they deal with it alot and he apologized to me.kenneth T.
The app on the phone would not allow me to check the van back in. I tried for 30 minutes and it would not accept the picture I was submitting. That being said, I will never move without a u-haul again! Please take a look at the app!chelsey F.
Close your two company stores in Lexington KyJames B.
It wasnt the location as they were helpful and very informative. The equipment caused great concern during travel due to the tire being wobbly on the right side. And other minor issues.Jessica L.
The truck had a tiny crack in window I didn't see till started driving. After truck was loaded and driving down highway it did a FULL crack side to side . Scary . So everyone please remember to check for any small cracks in glass... glad we had insurance!monica B.
Staff was very professional and accommodating.DREXEL N.
The staff had excellent customer service and they were very accommodating. I would prefer to use them again anytime.Chelsea H.
I returned at night. It was not well lit at all. It was easy and simple to find, but would recommend some lighting. Overall no other problemsJESSE P.
Ashley's W&B service is superior to the UHaul company store on New Circle Rd.THOMAS H.
The back of the U-Haul was absolutely disgusting when we picked it up. There was so much mud, leaves, dirt and grime caked on the floor.... we mopped over and over and it still was so dirty we had to put a tarp down before we put our things in it. We spent a good 2.5/3 hours just cleaning the U-Haul. We had to purchase another day because we couldn't get movers once we drove 4 hours to our new home (because it was after 4pm). Will never ever use U-Haul again. During a time when covid, when you really need things to be clean, U-Haul seriously dropped the ball.JOSHUA W.
I would never recommend the Lexington location i rented uhaul 11/30/2020 put gas back and returned on 12/1/2020 i paid $296 didn't receive deposit back then uhaul charged me again yesterday for $129.74 in which highly unacceptable also unauthorized. The customer service is horrible not to mention charging people just random during a pandemic is totally unethicalTrinity L.
On the Uhaul website, please list door opening dimension along with cargo trailer size. I had a 4 wheeler that was 42" wide. I rented a 4 x 8 hauler but the door opening was only 40". I was able to upgrade just fine with this company but it caused extra time and paperwork for them.MICHAEL M.
Private Business. There was limited customer parking. I had to wait an extremely long time to pickup equipment.JEFFREY M.
The first guy wasn't very friendly, the next day the guy was. Both were proficient at their job.CASEY B.
Please have them wear masks - they have a sign requiring them but neither employee had them onJohn F.
My poor review has nothing to do with the location itself. The U Haul company itself was misleading, my bill was over double what I was quoted, there was no dolly which I reserved and my movers then spent more than double the amount of time (I'm paying hourly of course) when if U Haul told me they had no dolly I would have brought my own!JOHNALAN I.
The app did not allow me to change how much fuel was in the vehicle during check in so I got charged a fuel charge when I returned it.Krista M.