Customer Reviews for Ashley's Wheel & Brake Service Inc
(U-Haul Neighborhood Dealer)

1,194 reviews

235 E 2nd St   Lexington, KY 40507

(859) 309-6505

Location Hours

  • Mon-Fri: 8 am - 4 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(859) 309-6505

235 E 2nd St
Lexington, KY 40507

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 4 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Closed when I dropped off.

KEVIN K. 
Rating:
5.0

Self-drop off, key box was clearly marked and there was plenty of parking in the truck lot. Bonus points for locals on bikes with super deals on Dell computers.

Elizabeth D. 
Rating:
5.0

Customer did not leave a comment.

Hoeman L. 
Rating:
5.0

Customer did not leave a comment.

Deepam P. 
Rating:
5.0

They are very nice and professional.

William H. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA D. 
Rating:
1.0

I had rented 2 dozens of furniture pads, 1 furniture dolly and 1 appliance dolly. When I got there to pick up the truck, the dollies weren't in the truck or anywhere else, there were less than 1 dozen furniture pads put in the passenger seat and the ashley's place was closed. I even tried to call them, but to no avail. I still haven't received my refund for the dollies and the furniture pads.

SHKAR M. 
Rating:
5.0

Customer did not leave a comment.

Hartley F. 
Rating:
5.0

Customer did not leave a comment.

Kiyokazu N. 
Rating:
5.0

Very helpful and friendly staff

Andy S. 
Rating:
5.0

Very nice and friendly

danny O. 
Rating:
5.0

Customer did not leave a comment.

consuelo H. 
Rating:
5.0

Customer did not leave a comment.

Kia L. 
Rating:
5.0

I have worked with this location twice. Without exception, the staff was extremely friendly, professional, and helpful. If you need to rent or are considering where to return your rental, this is the place to go.

Stephen F. 
Rating:
3.0

Customer did not leave a comment.

Ashley H. 
Rating:
3.0

Customer did not leave a comment.

Fred W. 
Rating:
4.0

Pick up was not at the location chosen on reservation. I signed up for mobile check in but when I got there the app said hand delivery only and had to wait for the location to open. Lost an hour of moving time due to the location change and lack of mobile check in.

Samuel P. 
Rating:
5.0

Nothing that I can think of.

Deborah W. 
Rating:
5.0

Customer did not leave a comment.

Kenny M. 
Rating:
4.0

Customer did not leave a comment.

Kirk B. 
Rating:
4.0

When I returned the Uhaul on Sunday early afternoon the app and the Uhaul website both did not function correctly and therefor it didnt allow me to finish my return. I called Uhaul and the voicerecorder mentioned a wait time of 5 min. After being on-hold for ~20 min I was finally able to speak to one of your employees. She wasnt able to complete the return either but was able to upload the pictures that I shared with her. The overall customer experience returning the rental was very dissatisfying and will motivate me to look at other rental solutions next time. It was extremely time consuming. I would appreciate a compensation for the 1 1/2 hours it took me to complete my return. Looking forward hearing back from Uhaul.

Axel D. 
Rating:
5.0

Customer did not leave a comment.

JAMIE M. 
Rating:
5.0

The location was great though the overall service from U-Haul was a one out of 10. The app did not work and the website did not work. The lock on the box barely worked and it took over an hour for me to get into my truck.

Tim S. 
Rating:
5.0

The Ramp was off track and we had to get assistance. The ramp would not pull out …it was stuck, the men that helped me load the truck had to actually use a chain and their pickup truck to pull it loose. They did and got it back on track👏👏

FRANK B. 
Rating:
5.0

Customer did not leave a comment.

Rose Winter P. 
Rating:
5.0

Customer did not leave a comment.

Muntadher K. 
Rating:
4.0

Wasn't open when we return trailer

Benissa H. 
Rating:
5.0

Customer did not leave a comment.

Lubna V. 
Rating:
4.0

I had issues with getting the uhaul because I was assigned another location, and when I went, there weren't any trucks. I had to wait over an hour to finally get another truck, which was so inconvenient because I had movers waiting on me. I am pretty frustrated with how unorganized it was for me to get a new truck. The district person I spoke with was super helpful and kind though. She mentioned a partial refund, so I hope that uhaul follows through with that.

Kaylee P. 
Rating:
5.0

Friendly counter person. Knowledgeable and helpful.

Angel K. 
Rating:
5.0

Dropped off after hours, lot was huge and easy to drop trailer

Hunter H. 
Rating:
4.0

Customer did not leave a comment.

Hobson G. 
Rating:
5.0

Customer did not leave a comment.

Stepphen F. 
Rating:
5.0

Customer did not leave a comment.

Grant M. 
Rating:
5.0

Customer did not leave a comment.

Hoeman L. 
Rating:
5.0

Customer did not leave a comment.

John F. 
Rating:
5.0

Customer did not leave a comment.

carl S. 
Rating:
3.0

Customer did not leave a comment.

Fred W. 
Rating:
4.0

The guy was super nice an took the key no problem he just closed shop but help me turn in on the app

Sarah B. 
Rating:
5.0

Customer did not leave a comment.

Teresa C. 
Rating:
3.0

I was a little unsure about where to park the rental. A little more detail in the instructions would have been helpful.

Dianne B. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey E. 
Rating:
5.0

Customer did not leave a comment.

morry L. 
Rating:
5.0

Friendly, efficient.

Rebecca A. 
Rating:
5.0

Customer did not leave a comment.

Antoinette S. 
Rating:
5.0

I dropped off the trailer in a lot across the street on a Saturday evening. There was a homeless guy sleeping on the lot and I was glad the it was still light out. More lighting and some fencing or knowing there were cameras work be nice.

michael R. 
Rating:
5.0

Customer did not leave a comment.

Larry S. 
Rating:
5.0

Customer did not leave a comment.

Eunice W. 
Rating:
5.0

Everything was great for me me. Friendly smiling faces, I was actually impressed compared to other Uhaul rental places. Great job.

lisa M. 
Rating:
5.0

Excellent service and assistance in renting our truck! They really make it easy and they were helpful way beyond the call of duty!

TIMOTHY M. 
Rating:
5.0

Customer did not leave a comment.

LARRY K. 
Rating:
5.0

Customer did not leave a comment.

Walter H. 
Rating:
5.0

Customer did not leave a comment.

Karen R. 
Rating:
5.0

Customer did not leave a comment.

DAVID D. 
Rating:
4.0

online was a little hard to navigate.

Robert S. 
Rating:
3.0

The staff was really good and very accommodating. However, the trailer had trash in it like someone spent the night there. There were used syringes all over the ground at the location. Not my ideal location to do business.

Sharon B. 
Rating:
3.0

Rented a tow for my truck and they didn't have the equipment on the date of my reservation. I was not notified until check-in. Had to drive a half hour away to get it. The inside of the truck was unclean. There were wet, mildew-y blankets left behind.

KYLE N. 
Rating:
5.0

Everyone here was very professional and proficient. This is my new go to uhaul place.

DONALD D. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM G. 
Rating:
5.0

We dropped off the truck after hours so we didn't go in the facility or talk to anyone.

Deborah B. 
Rating:
5.0

No comments for improvement. The staff at Ashley's are very friendly and helpful.

David F. 
Rating:
3.0

Tank of gas was half empty. The dolly was not the appliance dolly as ordered. It was the regular dolly. I expect to receive what I ordered. Unsatisfactory.

JORGE S. 
Rating:
4.0

Have dolly and packing blankets I requested available. Appreciated agent checking other UHual locations for me and finding they also had no inventory. Had to buy much more expensive blankets at Home Depot.

MARK B. 
Rating:
5.0

Customer did not leave a comment.

DAVID D. 
Rating:
5.0

Customer did not leave a comment.

yibin Z. 
Rating:
5.0

Customer did not leave a comment.

Brent G. 
Rating:
5.0

Customer did not leave a comment.

MILTON Y. 
Rating:
5.0

Customer did not leave a comment.

JACK F. 
Rating:
5.0

The service was excellent and the staff is all very friendly. The pick-up location was perfect for my job. The test messaging was great. No recommendations for improving service.

DAVID K. 
Rating:
5.0

There is no comment about this location everything was wow for me.

ILUNGA K. 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN H. 
Rating:
5.0

Customer Service was A1. Very kind and considerate.

Angela B. 
Rating:
5.0

Customer did not leave a comment.

Steven W. 
Rating:
5.0

The gentleman that helped us was great! Great customer service!

Lee C. 
Rating:
4.0

Customer did not leave a comment.

SHAUNDON W. 
Rating:
5.0

No improvement needed. Great job!

MARK E. 
Rating:
5.0

Everything was well organized.. There's no need for improvement, when everything is already perfect…

KELVIN W. 
Rating:
4.0

Customer did not leave a comment.

JAMES S. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM CAMERON H. 
Rating:
3.0

The guy that checked me in was a jerk. I only say this because I had an issue with my rental and he wasn't listening to me and I had to talk over him to show him a video of the noise the rental made. He then gave me the number of the regional agent. However, it was the worst experience that I have had as Ashley's thus far and I have rented at least 10 uhauls in the past 3-4 years.

LORI S. 
Rating:
2.0

The location is right in the middle of a very sketchy place with scarcely any people passing by and the trucks are parked in a lot filled with dirt and knee high weeds.

Ivan R. 
Rating:
5.0

The man at the counter was knowledgeable and helpful. Excellent service

MICHAEL B. 
Rating:
5.0

Friendly & knowledgeable service

Fawn H. 
Rating:
5.0

The people at Ashley's Wheel & Brake were outstanding in assisting me in renting the U-Haul truck. They went out of their way to make my rental process easy. They explained everything very well. I will always use them. Fantastic people!!!

Susie T. 
Rating:
2.0

Cab hadn't been cleaned: full of broken glass and used vaping paraphernalia. Side mirror broken out. Rep came out to replace the mirror in the fixture but didn't position it correctly so no matter how I positioned the fixture it didn't give a proper view. It also didn't hold its useless position. Pick up location was different from rental: inconvenient and not well communicated.

STEPHEN J. 
Rating:
5.0

Customer did not leave a comment.

TERRY B. 
Rating:
5.0

A full tank of gas would have been nice to start our process but other than that, everything went great.. we will be back for future needs. :)

Thomas C. 
Rating:
5.0

Nothing, service was great!

Karen B. 
Rating:
5.0

Great working with Ashley's Wheel and Brakes. Helped hook up U-Haul trailer and made sure everything was good before I left.

David E. 
Rating:
5.0

Customer did not leave a comment.

Gerald S. 
Rating:
2.0

The lockbox wouldn't hardly open. It's like it needed some oil or some thing.

Lisa K. 
Rating:
5.0

Customer did not leave a comment.

PAUL P. 
Rating:
5.0

Customer did not leave a comment.

Alexander V. 
Rating:
5.0

Our return experience was far different than the pickup experience, thank goodness. I can't say enough nice things about how this location handled our return. We were super grateful to be treated well on the returning end because the rest of this move was a monumental disaster thanks to U-Haul's very deep lack of logistical coordination and lack of concern for it's paying customers. I also want to say that this location called us on the day of the return to see how the move was going and the gentleman who called could not have been nicer, a far different experience than what we endured at the U-Haul pick up location. We give this location two thumbs up for excellent customer service and would definitely come here again if needed. Thank you Ashley's Wheel & Brake Service Inc. U-Haul store.

Ronna W. 
Rating:
5.0

very friendly

MICHAEL N. 
Rating:
3.0

U-Haul trucks drive really well and was an overall good experience .

Mary M. 
Rating:
5.0

Customer did not leave a comment.

Neva C. 
Rating:
5.0

Customer did not leave a comment.

Julie S. 
Rating:
3.0

Customer did not leave a comment.

Maria H. 
Rating:
3.0

I was charged for a dolly that wasn't there when I picked up the uhaul. It was a last minute decision to rent it and a big mistake to do it online. We were moving furniture and had 2 flights of stairs and some distance to move it so without a dolly it made it all more difficult and since I got charged for one I didn't reach out to any other place. They still charged me never fixed and while I was waiting on the issue to get resolved I was charged a $30 fee cause i didn't pay the last $10 which was what they were suppose to remove for the dolly…. Very frustrating so just go to a uhaul place instead and don't do it online…

Audrey H. 
No reviews have been submitted for this location.

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