Customer Reviews for Associated Self Storage of Miramar

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Associated Self Storage of Miramar

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Abel C.
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Customer did not leave a comment.

laura Z.
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The people were great. The uhaul check in process was terrible. It took an hour to check in with all the online steps and the support call dropped and the online system froze. Everyone who helped me was courteous and calm in these troubled times. The system and process were not good. I would recommending making it easier for people to find the reservations they’ve already made, make the system quicker and easier to use, and fewer steps. Also make it clear to people that they need to check in online and it may take a long time.

kobi B.
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Customer did not leave a comment.

Ronald F.
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Start with a full fuel tank and require returned with a full tank or be charged a fueling fee.

scott W.
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Customer did not leave a comment.

Ana D.
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Great service!

Leslie S.
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Front staff a little cold; when picking up uHaul I asked if I could leave my car in the parking lot area for a couple hours so I could drop off the truck and come back and I was told no because the parking lot was for customers only. I reminded her I too was a customer and was still denied because she said the parking lot gets full easily (or something to that effect). I let it go and parked my car outside the facility - the area is sketchy and I really did not feel.comfortable. But I was most turned off by being told I was not a customer even though I spent almost $200 to rent a truck for a week. I will not use your services in the future. There is a competitor close by and maybe they will consider me a customer. Btw when I returned 2 hours later to pick up my car there were no cars in your secured parking lot.

Terence M.
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The customer service was excellent. They answered all of my questions and they made the rental experience smooth and fast.

Frank H.
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Customer did not leave a comment.

James O.
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The mobile pickup app takes longer to use than just going to the counter.

Leslie A.
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Customer did not leave a comment.

Eidan E.
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Customer did not leave a comment.

Daniel M.
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I was sent to a different location the day of the pickup (further, more of an expense to me) without really being aware, so I had to call to confirm. If you have a moving truck in the area, it would have been appreciate to move the truck for me to the closer location since there was enough time to have done so. Not 100% accurate on fuel gauge.

Mary D.
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Customer did not leave a comment.

Kay C.
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I realized too late that this location did not really have a good selection. The vehicle served its purpose, but was somewhat dusty and dirty in the interior and the windows had to be cleaned to see out of them. The personnel was polite and efficient. The cargo department was clean and mechanically it ran ok .

Andre K.
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The mirrors on the 10ft truck were not adjustable which made driving difficult. I had to contact the corporate office for assistance who stated that the mirrors had to be pushed firmly but they still did not adjust.

Sharon D.
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Both of the representatives that helped me extremely friendly and helpful. I would definitely use them again.

John E.
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Customer did not leave a comment.

Joseph B.
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Two female employees who helped us were very friendly. Easy to find location. Cargo van was clean and new.

William H.
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Customer did not leave a comment.

Douglas K.
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The mobile pickup is unwieldy, complicated, and takes a long time. It was much simpler, easier, and faster to do a walk-in rental at the location.

Greg C.
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The location is next to IHOP on an adjacent street. They open at 9am. Easy not to find it.

jun S.
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Customer did not leave a comment.

Anthony A.
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The young woman that helped me check out the van was amazingly knowledgeable and helpful.

Kyler F.
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the staff was great at this location.

Alexander S.
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Truck was completely horrendously dirty, the truck would slip in and out of gears on hills, customer service was very rude and very vague when dealing with them and the teller at the store refused to accept cash due to uhaul policy then proceeded to tell us we could go to our bank and put cash on our credit card and not be charged the miles then turns around and charges us another 25 fuck you uhaul your service is shit

Anthony M.
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Customer did not leave a comment.

Paul C.
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Customer did not leave a comment.

julie J.
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Was over charged. Called to take care of was hung up on and not called back. Then tried to call back twice with no luck in getting help Or resolving the problem. Not happy.

Demetrious H.
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Customer did not leave a comment.

Anthony M.
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Customer did not leave a comment.

Nathan B.
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Mileage didn’t match what the contract had. They overcharged me by 40 dollars. Never going to the location ever again. Horrible customer service.

Ashton A.
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Customer did not leave a comment.

David C.
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Staff member who checked me in was not very helpful explaining things. I had selected a protection plan online when I made the reservation, and she never explained she was trying to confirm I still wanted it. I thought she was trying to sell me something else.

CYNTHIA P.
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Customer did not leave a comment.

Justin G.
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Customer did not leave a comment.

Walter S.
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Keep the windshield clean so that the customer don't have to clean it. I also had to clean the back of the truck before loading my furniture in it.other then that I had a great experience with uhaul.Thanks.

Chandraraj N.
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They refused to refund for unused boxes. Service is very average.

Michael P.
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Quick and simple process picking up the van. Cashier did forget to give me the blankets I rented, even after checking to make sure they were in stock. Turns out I didn't need them, so it wasn't a big deal. They would've been useful as padding, though. Received a full refund since I didn't get them. Overall, great experience. Brand new vehicle with 3/4 tank of gas, which made things a little easier.

Joseph E.
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Customer did not leave a comment.

shirley S.
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Pleasant helpful

ron S.
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Customer did not leave a comment.

Randall S.
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Customer did not leave a comment.

Hamed V.
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The van smelled like livestock. Whomever had the van last must've transported sheep or other animals. We also found hay particles in the back. I brought this up during our checkout, but the front desk girl ignored the comment. Wouldn't even go out there to check for herself. To make matters worst, my brother and sister who were both helping with the move broke out in hives. This experience has truly been unacceptable. If someone from Uhaul corporate is reading this, please call me asap. I would not recommend rentals from this place, unless you would like to get sick.

Timothy S.
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Customer did not leave a comment.

Angel D.
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Alan A.
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konstantin S.
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jody J.
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MELISSA P.
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all was great!! minor non-important remark is maybe just ask if they want to rent a dolly since I almost forgot this & would never have been able to move my stuff without it.

GREG J.
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Customer did not leave a comment.

HAMID K.
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Very poor customer service.

Lisa F.
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Customer did not leave a comment.

Maecey M.
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The individual who I was dealing with was INCREDIBLY rude. I asked her name & believe it was Angie, if the information I was given was correct. When asking if I could leave my car in their parking she said "No, you can't park there" rather than something like "No, i'm sorry our gate closes at a certain time, and no vehicles can be left overnight." I asked if I could just leave it for an hour or two until someone could drive me back. Her response -"No." When I returned the vehicle I went to the wrong location because there was a misunderstanding (they never told us where to return so we assumed any U-haul) I was on-time at that location, and because my phone was not working and I had no other means of direction I asked the employee to print directions to the correct location. I arrived 30-45 minutes later than my scheduled time. When I arrived she was not sympathetic to the mistake at all, and charged me the second day's rate as well. When I arrived I was trying to park out of the way of the gate where self-storage traffic drives, but I'm horrible at driving a 15' truck. She came out of the store & told me I could park along the fire lane (which I was trying to do), and I said "I'm trying but I'm horrible at parking it might be a minute." She replied, "Well you can't park where you are, you're blocking the entire gate," and walked off. ("Where you are" refers to about 3 feet away from the curb she was asking me to park on). I asked if she could help direct me, seing as I just told her I'm horrible at driving the truck, and she acted like I asked her to do it herself. FINALLY, when I was checking out she told me "your total will be 205, do you want me to run your card on file?" I was a little shocked it was so expensive (for 24 hours & 30 minutes), but said, "yes that's fine." She apparently didn't hear me and asked, "do you want me to run the card?" I said a little louder "YES." & she smirked & laughed for some unknown reason. I had refueled the tank (40$) to put it back where I got it, but she also charged me $22 because it apparently wasn't where it should have been. If that is true, I understand that's the policy, but it was incredibly close if not on the correct spot. When I told her I paid the $40 for gas - again, no sempathy at all. She is the WORST customer service individual I have ever, in my life, had to deal with. No enthusiasm, giving me minimal information/help, wanted to be anywhere but there, and completely rude to other customers as well. I actually saw another customer of the self-storage come in to tell her that she had a Penske truck inside the gate, but it broke down & though the technicians were working on it they might need to get it towed. Angie responded, "well I suggest you get it towed as soon as possible because you can't leave it here after closing." The customer & the technicians were clearly doing whatever they could to get the Penske up and running, but they knew that might be impossible, and they were ki

daniel B.
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Dolly was broken.

ROBERT A.
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We called and needed something to move a table for one hour so they rented us a van (all the home depot trucks were already rented out). Said it would be $19.95 for 4 hours. Never said anything about the other charges. We returned the truck in one hour and it totaled out at SIXTY DOLLARS! $60! They never said anything about the mileage fees. Will never use this service again.

Jordan M.
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Customer did not leave a comment.

david H.
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The van was filthy inside and out. It smelled. Tank not filled even though gas station right next door. Tank on 5/8. Expected to fill tank to exact same 5/8 upon return. How??? When truck returned we were short by 1/16. Again, hard to judge. Uhaul wanted to Charge us $15. We had to go back to gas station. How bad is that given the cleanliness of the van. I had to put plastic bags on the floor to keep my furniture from getting dirty. No apologies from staff and no manager on duty. Worst rental experience ever. You should be ashamed.

Deng P.
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recipient is rude, truck is dirty as hell.

RAYMOND S.
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The truck cab had partially eaten Hostess donut and cupcake wrappers on the floorboards that rolled from under the passenger seat and the rear portion had dirt and dust on the floor when picked up. I had to wait close to an hour to rent the truck because the U Haul computer system was down and the employee first told me she couldn't rent the reserved truck to me because of it. They finally found the hand written forms after searching for over 30 minutes. When I returned the truck, she said the system was up and she had to redo everything over again which took another extra 45 minutes.

Sebastian K.
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Most of the employees were friendly and helpful. One lady was a bit rude when I was looking for extra cups under their coffee table.

Pavel L.
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Parking is an issue

elias B.
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Customer did not leave a comment.

Giao D.
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Customer did not leave a comment.

MICHAEL N.
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Customer did not leave a comment.

SISAY G.
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Customer did not leave a comment.

Josie C.
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Great service!

Karen B.
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Customer did not leave a comment.

Jennie S.
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The attendant seemed a bit "put out" that she had to park the truck herself after I brought it back. I did not feel comfortable trying to back it into the tiny parking spaces that they have at the location.

ZUNG MINH L.
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Customer did not leave a comment.

JAMILA J.
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The vehicle had a odor and ran like it needed to be serviced. The people were not at all friendly and I would not recommend to friends because there is no drop box for afters. I also recieved the vehicle with a partially full tank. I over filled the tank and there are no refunds for over filling. You are welcome Uhaul.

tehya B.
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Customer did not leave a comment.

liske T.
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Customer did not leave a comment.

RICK C.
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Great employees. Very pleasant, very helpful!

Derek V.
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I should have been more cautious renting from this place. The gas was on the F, when I got my 15' moving van and I signed off that the vehicle was full of gas. 36 total miles later I was done moving across town and back at Associated Self Storage of Miramar to return the rig. I had just put 3 gallons into the tank at the gas station across the street. During the check back process I was rudely told that I hadn't filled up the uhaul with gas and would be charged I told them I'd just put in 3 gallons and showed the receipt. They said this was not sufficient since the the tank was not back on F. I was forced to go back to the gas station around the corner and put an additional 4.5 gallons ($19) into the tank. I went back to to Associated Self torage of Miramar, my credit was charge for the final mileage and remaining balance. I left very unsatisified even after voicing my concern about putting almost $28 with of gas into the truck. I'm ultimately upset since I used the vehicle for 36 miles, put 7.5 gallons into the tank, and had to deal with dishonest people. -Derek Veenstra

Robert P.
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The attendants explained all the rental procedures very clearly so I understood the vehicle I was renting and the rental agreement. The vehicle was cleaned and well maintained. Overall a very convenient and satisfying experience. Thank you.

HEATHER S.
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Customer did not leave a comment.

abner M.
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Great Service!

dave G.
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Customer did not leave a comment.

DAVID M.
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Customer did not leave a comment.

longchuan C.
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Customer did not leave a comment.

NEIL H.
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Customer did not leave a comment.

Jaagoub M.
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The lady at the reception was not very friendly. She seemed annoyed by a couple of questions I inquired. I don't expect and dislike fake/bubbly customer service. I do expect at least some decency in the dialogue. The lady seemed eager to get me out of there. I like uhaul, however, I would not rent from the same location.

Leslie M.
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Customer did not leave a comment.

XERXES T.
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Customer did not leave a comment.

CRYSTLE M.
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Customer did not leave a comment.

Kendra R.
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The customer service at this location was bad. They made me give them my phone number then they called it and made me show them that my phone was ringing to verify that it was my number. I have rented U-haul trucks before and never seen this policy. This place made me feel like they think their customers are criminals. Very unprofessinal in that way. Will not be using this location again.

Jeffrey N.
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Customer did not leave a comment.

Robert M.
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Fix broken tread on appliance hand truck. Its a major feature of the hand truck and did not function well because left side tread was damaged.

ken S.
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After seeing the bill three days after turn and finding the charges FOUR TIMES what I agreed to when I signed for the van I will never use UHaul again. This is a serious breach of trust to the customer and a huge bait and switch operation. UNACCEPTABLE

AMBER P.
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Customer did not leave a comment.

MICHAEL A.
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Customer did not leave a comment.

JAMES G.
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Customer did not leave a comment.

Martin C.
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Customer did not leave a comment.

JASON A.
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Employees were very proffesional and courteous.

JOHN G.
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Customer did not leave a comment.

KUSH K.
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Make sure you don't overbook and if you have overbooked please make sure customer knows about it. Overbooking problem I had was mostly because of UHaul mistake and it has nothing to do with this particular location. People at this location was trying to push uHaul mistake on me when it was clearly not my fault, I did what I was suppose to do and uHaul is the one who screwed it up.

GARY B.
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Great experience. Thank you all.

KELLIE J.
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I needed to change the location of my rental to this location after I discovered that the original location did not have the vehicle I needed to do my move (previous renter not back at agreed upon time). The associate I spoke with was not allowed to change me over, I had to call another number (not even a transfer) to have this done. Very inconvenient and not effortless customer experience as I needed the vehicle right away (even if I didn't!). After that "detail" was taken care of, the associates at Kearny Villa were great! Very helpful and personable.

Tom M.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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