Paying $1.19 per mile is a bit extreme when we have to go out of our way to get to that location. A 15-20 mile buffer would be nice. Other than that, it was fine.NICKI D.
Moving Truck Rental in San Diego, CA at Associated Self Storage of Miramar
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in San Diego, CA 92126
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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The staff was helpfulPATRICK M.
Nothing at all!!BRIAN S.
The young lady on-site was very helpful and professional on the phone when I scheduled, picked up and dropped off. She did a great job! One special thing to note, she offered me 2 levels of insurance. I didn't know there were 2! I went with the higher priced one so I could be completely covered. I'm not used to driving a truck so it made me feel more comfortable knowing I'm totally covered.KURT B.
This is bullshit my gas was exactly where I left it I'm getting charged $34 for leaving it where they gave it to me.ELIZABETH P.
To check-in online with U-haul is a nightmare, I was 20 min with a customer service rep and it did not go anywhere, you are left with a feeling that you are a scammer trying to steal the truck. Thank God I was at the site and finally the employee Ivory checked me in, noting that 50% of the time the online check-in doesn't work (??). I just wished that she would have done the effort from the get go and saved me the grief and time in dealing with U-Haul online. In my years of renting vehicles this was by far the most bizarre and awkward rental. Return was a breeze though and went on quick and smoothly so that is why I rated it above average because if not I would have definitely rated it Poor!Steven C.
Virtual online check-out and check-in process was absolutely horrible!Ruslan T.
I picked up a 10 foot truck specifically to use the ramp to move a piano. When I got to the location to pick up the piano I opened the back of the truck and the ramp was missing! The ramp was the only reason I rented the truck...and no ramp!Kristina S.
Excellent customer serviceGladys W.
The tuck was dropped off at the same place it was picked up. Even an hour after it was rented my son got a call trying to confirm a totally different drop off location along with a different date! I do not understand why there was so much confusion- if it was input into the computer correctly, why was it so screwed up?JUSTIN C.
I reserved a furniture dolly with my truck only to be told that there isn't one available. This was more than just an inconvenience as we had to move heavy furniture out of a large apartment complex through hallways and the garage to the truck. Not acceptable!Hans B.
Pick up and drop off were very convenient. I don't have any suggestions for you. Thank you!Dennis B.
The the fuel was at 1/4 and I returned at 1/4 full. Please reimburse the $57 for the 6 gallon fee and fill up fee. I did not rent or use the utility dolly. Please remove the $5 fee.. I did not rent or use the furniture pads. Please remove the $5 fee. The lady at the front desk did not explain the return process correctly. She said to just drop it off and put the key in the key box. She did not say to process the return online. This is really bad business!RUBEN C.
Online check-in was clunky. Some steps could have been completed in advance (like calling the secondary contact). Once I completed the online check-in and received the "code" - I accessed the box but it was empty. I called customer service, they told me that I would have to wait an hour for the location to open, or go to another location and completely restart a new reservation. Neither the location nor the customer service person on the phone offered any apology or compensation. It was basically "go somewhere else or just wait." Keep in mind, this was all due to the fact that the location did not place the key in the box... they still had it in the office. I had to bring up the "$50 credit that was shown online" for cases like this. Once I finally got the key, I had asked if I would be charged an additional fee if the truck was not returned at the estimated time. She said there would be no charge, and if I returned it after the office was closed I would simply drop the key in a nearby lock box. I received a call from the office later that day (about 30 minutes after my estimated return time) and they were telling me that I had to return the truck because it was "late" and another person was waiting to access it (let's not forget that I didn't get the keys until 75 minutes AFTER I was initially supposed to because of the office's mistake earlier). I have cancelled a subsequent reservation with U-Haul.Antonio N.
Change the oil in your trucks before the light tells you to... Also clean out your key box it's covered with spider webs and had black widows inside Also mange your traffic and parking lot better, difficult for novice drivers to pull out safely with all of the inbound trafficNayan J.
Automated system was very complex. Keys were not in box. No person available to assist.Santiago M.
The people were great. The uhaul check in process was terrible. It took an hour to check in with all the online steps and the support call dropped and the online system froze. Everyone who helped me was courteous and calm in these troubled times. The system and process were not good. I would recommending making it easier for people to find the reservations they've already made, make the system quicker and easier to use, and fewer steps. Also make it clear to people that they need to check in online and it may take a long time.laura Z.
Start with a full fuel tank and require returned with a full tank or be charged a fueling fee.Ronald F.
Great service!Ana D.
Front staff a little cold; when picking up uHaul I asked if I could leave my car in the parking lot area for a couple hours so I could drop off the truck and come back and I was told no because the parking lot was for customers only. I reminded her I too was a customer and was still denied because she said the parking lot gets full easily (or something to that effect). I let it go and parked my car outside the facility - the area is sketchy and I really did not feel.comfortable. But I was most turned off by being told I was not a customer even though I spent almost $200 to rent a truck for a week. I will not use your services in the future. There is a competitor close by and maybe they will consider me a customer. Btw when I returned 2 hours later to pick up my car there were no cars in your secured parking lot.Leslie S.
The customer service was excellent. They answered all of my questions and they made the rental experience smooth and fast.Terence M.
The mobile pickup app takes longer to use than just going to the counter.James O.
I was sent to a different location the day of the pickup (further, more of an expense to me) without really being aware, so I had to call to confirm. If you have a moving truck in the area, it would have been appreciate to move the truck for me to the closer location since there was enough time to have done so. Not 100% accurate on fuel gauge.Daniel M.
I realized too late that this location did not really have a good selection. The vehicle served its purpose, but was somewhat dusty and dirty in the interior and the windows had to be cleaned to see out of them. The personnel was polite and efficient. The cargo department was clean and mechanically it ran ok .Kay C.
The mirrors on the 10ft truck were not adjustable which made driving difficult. I had to contact the corporate office for assistance who stated that the mirrors had to be pushed firmly but they still did not adjust.Andre K.