All the employees are friendly and they make the experience enjoyable!
Kurt B
Customer Reviews for Associated Self Storage of Miramar
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Service Representative did not outline all fees that would be processed, would have preferred transparency and for representative to be more knowledgeable
Ana RBe kinder to your employees
Shayan SStaff were very friendly and professional. Easy pick up and return.
Richard GExcellent service
james kEverything was great - fast, efficient and friendly employees.
Kurt BAmazing staff. Very comfortable and supportive in meeting my moving needs. Very efficient and thoughtful experience.
Donovan GEveryone was cheerful and helpful, over the phone to employees before and after, thank you for fast, easy help and the cold water.lol
Heidi STruck was in good condition and very clean. Equipment that came with it was also in good condition and worked well! No issues.
Adam CI had a bad experience with the employees at the 9434 Kearny Mesa Rd. 92126 location in San Diego. Sunday 8/21/22 at 12:49pm. Employees Spencer and Gloria treated us poorly. “Just get them out of here” “i don’t want to deal with them” is how Spencer spoke to me and my mother. Gloria was had a nasty attitude, and that is not customer service. If we have questions it should not be a problem to explain anything to the customer that is inquiring. I also called headquarters to make a complaint because that was completely unacceptable for us to be treated and spoke to in such a way. I will never recommend this location to anyone and expect some form of resolution. I paid the money that was owed but was not given the service that we are owed as paying customers.
iotha dVery good service and vehicle. Return ( past 05.00pm on sunday ) although efficient can be a bit cumbersome for a first timer. I almost put in the keys in the box without completing mobile app return motion, and, almost inserted my copy of contract in the box as indicated by the box ( I refrained ). Upon using the app and completed return, app did state "keep contract for your records"> I would recommend that personnel be better informed about tolerances of various vehicles. Phone reservation and location personnel stated 4000 pounds of load capacity. Inside the truck it is labeled as 3000 p.
Brendel LThe woman at desk had me wait 20 minutes while she tried to upload my driver's license and work on the computer. Also took other information. Then a man entered the office and said, "He's already paid, just give him the key." (I had completed everything online when I reserved my rental. I waited there for 20 minutes for nothing. Aggravating.
ROBERT AThanks for all support!
Tatiana MVery thorough covering pertinent information. Very friendly.
Michael MPersonnel was very courteous and helpful. Thank you very much I would recommend that the office spring for a faster internet connection it took forever to get paperwork printed
Edward MThe lady who checked me out when I returned the vehicle needs help in customer service. She asked me to get rid of a few pine needles on the rear bumper. I actually thought she was joking. When I realized she wasn’t. I informed her that the windshield was dirty on the inside when I picked up the vehicle. But she didn’t have a reply. Or a smile. Just a heads up.
PHILIP SThis location is too confrontational.... will not do business there again
DANIEL LUhaul - All online services did not work. Cell phone check in did not work. Customer service powerless to provide support. Transferred 3 times. On-site personnel - were able to do uhaul’s job
Brad LNothing… I have a excellent service.
NESTOR DService is great
Walter SDon’t rent old beat up trucks.
SEKANDER HThe ladies behind the desk were exceptional. The computer was down when I was originally scheduled to pick up. They promptly called me when it was all sorted out and followed up to make sure everything was going well.
Mark RPaying $1.19 per mile is a bit extreme when we have to go out of our way to get to that location. A 15-20 mile buffer would be nice. Other than that, it was fine.
NICKI DThe staff was helpful
PATRICK MNothing at all!!
BRIAN SThe young lady on-site was very helpful and professional on the phone when I scheduled, picked up and dropped off. She did a great job! One special thing to note, she offered me 2 levels of insurance. I didn’t know there were 2! I went with the higher priced one so I could be completely covered. I’m not used to driving a truck so it made me feel more comfortable knowing I’m totally covered.
KURT BThis is bullshit my gas was exactly where I left it I’m getting charged $34 for leaving it where they gave it to me.
ELIZABETH PTo check-in online with U-haul is a nightmare, I was 20 min with a customer service rep and it did not go anywhere, you are left with a feeling that you are a scammer trying to steal the truck. Thank God I was at the site and finally the employee Ivory checked me in, noting that 50% of the time the online check-in doesn’t work (??). I just wished that she would have done the effort from the get go and saved me the grief and time in dealing with U-Haul online. In my years of renting vehicles this was by far the most bizarre and awkward rental. Return was a breeze though and went on quick and smoothly so that is why I rated it above average because if not I would have definitely rated it Poor!
Steven CVirtual online check-out and check-in process was absolutely horrible!
Ruslan TI picked up a 10 foot truck specifically to use the ramp to move a piano. When I got to the location to pick up the piano I opened the back of the truck and the ramp was missing! The ramp was the only reason I rented the truck...and no ramp!
Kristina SExcellent customer service
Gladys WThe tuck was dropped off at the same place it was picked up. Even an hour after it was rented my son got a call trying to confirm a totally different drop off location along with a different date! I do not understand why there was so much confusion- if it was input into the computer correctly, why was it so screwed up?
JUSTIN CI reserved a furniture dolly with my truck only to be told that there isn’t one available. This was more than just an inconvenience as we had to move heavy furniture out of a large apartment complex through hallways and the garage to the truck. Not acceptable!
Hans BPick up and drop off were very convenient. I don't have any suggestions for you. Thank you!
Dennis BThe the fuel was at 1/4 and I returned at 1/4 full. Please reimburse the $57 for the 6 gallon fee and fill up fee. I did not rent or use the utility dolly. Please remove the $5 fee.. I did not rent or use the furniture pads. Please remove the $5 fee. The lady at the front desk did not explain the return process correctly. She said to just drop it off and put the key in the key box. She did not say to process the return online. This is really bad business!
RUBEN COnline check-in was clunky. Some steps could have been completed in advance (like calling the secondary contact). Once I completed the online check-in and received the "code" - I accessed the box but it was empty. I called customer service, they told me that I would have to wait an hour for the location to open, or go to another location and completely restart a new reservation. Neither the location nor the customer service person on the phone offered any apology or compensation. It was basically "go somewhere else or just wait." Keep in mind, this was all due to the fact that the location did not place the key in the box... they still had it in the office. I had to bring up the "$50 credit that was shown online" for cases like this. Once I finally got the key, I had asked if I would be charged an additional fee if the truck was not returned at the estimated time. She said there would be no charge, and if I returned it after the office was closed I would simply drop the key in a nearby lock box. I received a call from the office later that day (about 30 minutes after my estimated return time) and they were telling me that I had to return the truck because it was "late" and another person was waiting to access it (let's not forget that I didn't get the keys until 75 minutes AFTER I was initially supposed to because of the office's mistake earlier). I have cancelled a subsequent reservation with U-Haul.
Antonio NChange the oil in your trucks before the light tells you to... Also clean out your key box it’s covered with spider webs and had black widows inside Also mange your traffic and parking lot better, difficult for novice drivers to pull out safely with all of the inbound traffic
Nayan JAutomated system was very complex. Keys were not in box. No person available to assist.
Santiago MThe people were great. The uhaul check in process was terrible. It took an hour to check in with all the online steps and the support call dropped and the online system froze. Everyone who helped me was courteous and calm in these troubled times. The system and process were not good. I would recommending making it easier for people to find the reservations they’ve already made, make the system quicker and easier to use, and fewer steps. Also make it clear to people that they need to check in online and it may take a long time.
laura ZStart with a full fuel tank and require returned with a full tank or be charged a fueling fee.
Ronald FGreat service!
Ana DFront staff a little cold; when picking up uHaul I asked if I could leave my car in the parking lot area for a couple hours so I could drop off the truck and come back and I was told no because the parking lot was for customers only. I reminded her I too was a customer and was still denied because she said the parking lot gets full easily (or something to that effect). I let it go and parked my car outside the facility - the area is sketchy and I really did not feel.comfortable. But I was most turned off by being told I was not a customer even though I spent almost $200 to rent a truck for a week. I will not use your services in the future. There is a competitor close by and maybe they will consider me a customer. Btw when I returned 2 hours later to pick up my car there were no cars in your secured parking lot.
Leslie SThe customer service was excellent. They answered all of my questions and they made the rental experience smooth and fast.
Terence MThe mobile pickup app takes longer to use than just going to the counter.
James OI was sent to a different location the day of the pickup (further, more of an expense to me) without really being aware, so I had to call to confirm. If you have a moving truck in the area, it would have been appreciate to move the truck for me to the closer location since there was enough time to have done so. Not 100% accurate on fuel gauge.
Daniel MI realized too late that this location did not really have a good selection. The vehicle served its purpose, but was somewhat dusty and dirty in the interior and the windows had to be cleaned to see out of them. The personnel was polite and efficient. The cargo department was clean and mechanically it ran ok .
Kay CThe mirrors on the 10ft truck were not adjustable which made driving difficult. I had to contact the corporate office for assistance who stated that the mirrors had to be pushed firmly but they still did not adjust.
Andre KBoth of the representatives that helped me extremely friendly and helpful. I would definitely use them again.
Sharon DTwo female employees who helped us were very friendly. Easy to find location. Cargo van was clean and new.
Joseph BThe mobile pickup is unwieldy, complicated, and takes a long time. It was much simpler, easier, and faster to do a walk-in rental at the location.
Douglas KThe location is next to IHOP on an adjacent street. They open at 9am. Easy not to find it.
Greg CThe young woman that helped me check out the van was amazingly knowledgeable and helpful.
Anthony Athe staff was great at this location.
Kyler FTruck was completely horrendously dirty, the truck would slip in and out of gears on hills, customer service was very rude and very vague when dealing with them and the teller at the store refused to accept cash due to uhaul policy then proceeded to tell us we could go to our bank and put cash on our credit card and not be charged the miles then turns around and charges us another 25 fuck you uhaul your service is shit
Alexander SWas over charged. Called to take care of was hung up on and not called back. Then tried to call back twice with no luck in getting help Or resolving the problem. Not happy.
julie jMileage didn’t match what the contract had. They overcharged me by 40 dollars. Never going to the location ever again. Horrible customer service.
Nathan BStaff member who checked me in was not very helpful explaining things. I had selected a protection plan online when I made the reservation, and she never explained she was trying to confirm I still wanted it. I thought she was trying to sell me something else.
David CKeep the windshield clean so that the customer don't have to clean it. I also had to clean the back of the truck before loading my furniture in it.other then that I had a great experience with uhaul.Thanks.
Walter SThey refused to refund for unused boxes. Service is very average.
Chandraraj NQuick and simple process picking up the van. Cashier did forget to give me the blankets I rented, even after checking to make sure they were in stock. Turns out I didn't need them, so it wasn't a big deal. They would've been useful as padding, though. Received a full refund since I didn't get them. Overall, great experience. Brand new vehicle with 3/4 tank of gas, which made things a little easier.
Michael P