Customer Reviews for Associates Storage
(U-Haul Neighborhood Dealer)

45 reviews

2790 Old Washington Rd   Waldorf, MD 20601

(301) 710-5210

Location Hours

  • Mon-Fri: 11 am - 6 pm
  • Sat: 11 am - 3 pm
  • Sun: Closed
Special Operating Hours
  • 11/26/2021 - 11/27/2021: Closed

Services at this Location:

Contact Us

(301) 710-5210

2790 Old Washington Rd
Waldorf, MD 20601

Services at this Location:

Location Hours

  • Mon-Fri: 11 am - 6 pm
  • Sat: 11 am - 3 pm
  • Sun: Closed
Special Operating Hours
  • 11/26/2021 - 11/27/2021: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

I loved that this storage facility was always well maintained and the office staff were always extremely friendly, very helpful and professional.

SHEILA G.  |  Overall Experience 
Rating:
5.0

Your agent was the best agent I have worked with his customer service is the best I have ever experience

Leopoldo R. 
Rating:
5.0

No improvements required at this time.

Dwindle R. 
Rating:
5.0

One of the best Uhaul's ive ever came to and outstanding customer service!

Phil C. 
Rating:
5.0

Customer did not leave a comment.

Carlton S. 
Rating:
3.0

Customer did not leave a comment.

Carlton S. 
Rating:
5.0

Customer did not leave a comment.

Daniel B. 
Rating:
5.0

Customer did not leave a comment.

Rodrekia J. 
Rating:
5.0

The service person went the extra mile to deliver a truck and answer all questions I had. He was very polite and patient. I would rent from him again cause I liked the personal touch I received. Thank you.

MIZELLA M. 
Rating:
4.0

An enjoyable experience all around. The agent that assisted me was very professional and knowledgeable.

Christopher J. 
Rating:
5.0

Customer did not leave a comment.

Lori R. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL D. 
Rating:
5.0

Everything was just great!

JOSEPH H. 
Rating:
5.0

Great Service Highly Recommended

ALAN C. 
Rating:
3.0

Not open. Dropped off and left keys only

William T. 
Rating:
5.0

Customer did not leave a comment.

Elisha T. 
Rating:
3.0

The location is not visible from the street. If I did not have GPS I would not have found it and I live right around the corner, literally 5 min. from this place. There are no signs or instructions for dropping off vehicles.

Sarah G. 
Rating:
4.0

Customer did not leave a comment.

Craig G. 
Rating:
4.0

Customer did not leave a comment.

WILLIS C. 
Rating:
4.0

Very good service.

LEOPOLD G. 
Rating:
5.0

Customer did not leave a comment.

Kristal W. 
Rating:
3.0

Difficult to locate. Not good signs or location

Thomas K. 
Rating:
5.0

Customer did not leave a comment.

Paul Y. 
Rating:
3.0

Customer did not leave a comment.

Sandra P. 
Rating:
5.0

Didn't the associates name, but he was friendly, patient, and polite.

Justin H. 
Rating:
5.0

Customer did not leave a comment.

james M. 
Rating:
4.0

Our service today was great, we encourage them to put a sign up with the company name. And have their online profile changed, it has the wrong times listed for when they open and close.

Sparkle J. 
Rating:
5.0

Great Service....Thanks

Leo P. 
Rating:
3.0

Customer did not leave a comment.

VANETTA M. 
Rating:
3.0

The truck was very very very very slow and in order to keep good gas mileage I had to briefly tap on the gauge. It made a 10 mile trip take 30 minutes.

ALITHEA P. 
Rating:
5.0

No signs indicating where the Uhaul drop-off is located or where to leave the keys.

Nakia C. 
Rating:
1.0

It seemed like it was this ladies first time renting a uhual we were there for an hour. We didn't receive the correct size truck the worker said I hope the size is ok cause that's all we have.

JOSEPH W. 
Rating:
5.0

Customer did not leave a comment.

Deborah A. 
Rating:
5.0

Great customer service ??

CHRISTINA L. 
Rating:
3.0

Better signage to make it easier to find.

James W. W. 
Rating:
4.0

Customer did not leave a comment.

CHAD H. 
Rating:
5.0

nothing this is the best u-haul center I have been to they get At the owner made us feel like we were family this is the only U-Haul center I will ever use thank you so much

sylvia M. 
Rating:
5.0

Customer did not leave a comment.

LARRY B. 
Rating:
3.0

no other uhaul equipment on lot.

Bubba P. 
Rating:
5.0

Customer did not leave a comment.

Warren Q. 
Rating:
4.0

my problem is not with where I picked up the vehicle, it is with the process of reserving it. I went online to reser ve a vehicle and the price for a 17' truck said it was $19.95. It also indicated that the pickup site was only 10 miles from where I was when I made the reservations. Not only was there an increase in the base price for the rental, but the pickup site was almost twice as far away causing more cost for mileage. What should have been a $50-55 transaction turned in to a $90 transaction plus the gas I used. When I arrived to pick up the vehicle, not only was it not the price I had agreed to online, but they did not even have the reservation on their computer. They were very professional about it, and I can cut them some slack due to the major flooding in the area that caused them a lot of damage, but, UHaul needs to get their pricing corrected online. I don't like bait and switch. Had it not been for the urgency with which I needed the truck, I would have cancelled it right then and there. Make sure you can back up what you advertise.

MARK L. 
No reviews have been submitted for this location.

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