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Joseph W
Customer Reviews for Athens Athletics Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Randy McKinney and his business are top knotch! Outstanding experience! Will definitely use this location again for future needs!
DAVID EI thought they all came with an optional dolly/hand truck and furniture pads but this one didn’t have it. Just might want to give people a heads up
MEREDITH CWe dropped the trailer after hours didn’t need the staff but the ease of online after hours was great no issues
ANDREA SThe lady that helped us was super friendly and helpful. The man that came and made sure the trailer was hooked up properly was just as nice and helpful. Would definitely recommend this location! Equipment looked good, but did end up with a flat tire the second day of the rental. (Not the location's fault at all)
EMILY TThe attendant told me after I hooked up the trailer that they would come out an take a picture. I reserved moving blankets and was told they didn't have them.
Robert JEverything was great.
David HMy experience with this location was excellent!
Ronald Sfix the reservation process as I was charged for 2 days when you are only open thru Noon Saturday. My return was a full day early.
GEORGE BWhen we first got in it, it smelled like someone had smoked in it. I’m not sure if we just got used to it, but it did seem better later. Other than that, it was clean. The attendant that helped us was great! Very knowledgeable and friendly. I returned the truck and dolly a day early. The check in process went smoothly. I left the dolly in the back of the truck, because I didn’t know where else to leave it. If I need a U-Haul in the future, this will be my first choice to rent from.
David ORandy was great to work with. Pick up and drop off were on time and easy.
THOMAS MA #1top notch u-haul rental! I would highly recommend them…
BRIAN PNothing it was awesome keep up the good work.
Dewayne HMy reservation was changed last minute by U-Haul from Decatur,AL to Athens,AL adding additional mileage costs and fuel costs. While I’m happy with the service at the Athens location, I was not impressed by U-Haul. The mileage fees for the truck should’ve been waived for this local move due to the circumstances.
MICHAEL TI was running late and he had already closed. He did not have to but he was so kind to open back uo and let me rent. I would recommend this Uhaul store to anyone. They also do some really neat screen printing.
MELINDA SNothing! We will use your service from now on! You were most congenial, smooth transaction and easy checkout and return! Thank you. 😊
MARILYN BPreviously, we chose a location in Madison, AL and were not informed of the LARGE fuel charge so did not refuel before returning the truck. We only used the truck for 1 hour and were charged way too much. We needed to rent a truck again and chose the Athens, AL location as it was closer to home. We initially chose a trailer to hook to our truck, but discovered it was too small. The U-haul representative was very accommodating. He gave us a truck, advised us of all charges, and made our experience very pleasant.
MELISSA BDid not get the truck I needed to do the job needed. One with the ramp to pull things up but I got the job done by my self
CHARLES WThe attendant at this location was not pleasant and she was very dry. Usually the people working at this business are friendly. I would recommend this location to a friend with hopes that they encounter a more friendlier and welcoming person.
Freda CThe service was outstanding!!
STANLEY BI didn’t have the dolley in the truck and I paid for it so I just hope I’m reimbursed!!
Kathy BStaff was very nice and quick Thank you
ROMONA HThe return procedure through the App did not work. Second time to try returning a rental via the App and second time it failed. Recommend fixing this or do not offer it.
TIMOTHY GKeep doing what you're doing very nice 🙂 personality! Is knowledgeable how the company works!
Rosa MGreat and friendly people in Athens, Alabama.
BENJAMIN MEngine light came on 2 miles down the road. Truck died 3 times while driving. Would say engine speed is powering down. 0% oil life error. Other error messages come one the screen. The transmission would skip. It was a nightmare! I was only going down the road to move a piece of furniture. I will never rent again. I not paying for this! Refund or contacting my credit card company. You rented me a crappy truck and felt like I never get back.
Joseph BThere was no one at the store when we dropped the truck off today. They closed at 11AM due to the long weekend. I wish they told me the truck needed to be cleaned before it was returned. It was never mentioned. So I cleaned up the inside and the cargo area but I did not go to a car wash to wash the truck. That was based on the not being cleaned when I picked it up.
David SGreat service. Quick
JOHNNY PDon’t do it online go to a place you can do it in person. I did not get the truck I reserved. I did not get the two dollies but then online still has it down that I did get them and I’m being charged for it.
tomie gI was quoted a cheaper price online..like 70.00 cheaper. I had to pay more when I got to the location.very unprofessional of haul to do that. And the haul website is down a lot.
Roger KGreat customer service!
Heidi GChange return process. It tool me about 1 hour to take pictures and get uploaded to return ticket. Assumptions are being made about how "easy" it is. It makes me think twice about renting from Uhaul.
Kim LI think we you return it early you should be given a credit back to your original payment and not charged
Brittnee PJust dropped off didn't talk to anyone
Angela DFirst time renting a uhaul and this location made it easypeasy experience!
Billie WSpacious and easy to park
Benjamin MNothing. Service was great. Easy to rent and go
Roger BLady messed up our mileage so we had to pay more for the mileage then anything while struggling to move to my hometown. Couldn’t drop off the U-Haul in my hometown due to it being reserved for Friday. So had to drive it back to the Athens Athletics from Lawrenceburg TN @ 2:00 in the Damn morning.
joshua wThey are very kind and helpful. I am completely satisfied with the service.
Kyung JTotally not recommended it they stole over 900$ from my account Totally unprofessional and don't ever visit them.
Antal PThey had the equipment that I needed in an emergency. They went above and beyond for me and helped me so much. I really appreciate how friendly the staff was.
Laura MNothing everything was great
Dara CExcelente
Edwar TAverage score given because well it was just average. On a weekend , business closed, so just a parking lot and the dreaded 24/7 app to check back in with. The app is horrible. Every time I tried to take the required photos the app crashed. This occurred so many times I finally quit and just locked the truck and put keys in deposit box. Once an account and a reservation is made, with whatever information U-haul requires then the point of a mobile app is to make the process smooth and efficient. Currently the mobile 24/7 app is not up to par.
Robert MGreat customer service and easy transaction will definitely remember this location and will be using it in the future rentals
Billy JPrompt, friendly, courteous, helpful service great location to rent from.
Thomas AThe movers who assisted us in loading were terrible! They only used 1 of the blankets we rented. Consequently virtually every piece of furniture was scratched, dented, or broken.
Ann LEverything was quick and easy.
James ATrash overall. Sent me in a truck that broke down then tried charging me wrongful drop off location fee on 2 separate contracts after fighting with CS and management trying to figure out who to blame so they can pay me back what they took. Then weeks later came back and tried it again on my trailer. Worst place to rent and wouldn't recommend to anyone. I know my review might be one person but this entire event and experience is horrible and just utter garbage. Shows what big companies think are more important. Giving out crap until it breaks down then tries to run your bill up and stall you out as long as possible
eli k