Customer Reviews for Atlantic Products
(U-Haul Neighborhood Dealer)

Rating:

1.0

My U-Haul reservation was changed and I was not notified via email. The location and time was changed by 4 hours and was further to pick up. When we arrived to pick it up the U-Haul website was down, so we could not pick it up. We had to wait at 1100 Loring for the website to refresh because the front desk could not help me. All of the Dollie’s were rented so we did not get ANY of what was reserved and left with a furniture dolly we DID NOT USE but rented because it was the ONLY one left and as we were so behind schedule and rented TWO appliance Dollie’s, I had no choice but to take the furniture dolly. Again, it proved useless and was not helpful at all. Finally, the lock on the U-Haul DOES NOT LOCK. We had to purchase OUR OWN lock because the one provided on the truck does not match the key provided. We tried many times to unlock it - the key DOES NOT MATCH. Summary: 1. Reservation changed with no clear email notification 2. U-Haul website was down and we were unable to pick up our truck on time (already four hours delayed by that point) 3. Reservation for 2 Dollie’s not respected and we had to rent the one remaining furniture dolly which was completely useless and not what we reserved, we could not use it at all. This made our move take way longer. 4. The padlock on the U-Haul does not match the provided key and we had to stop somewhere to buy our own lock which delayed us again. 5. ALL of this took time and delayed my move which caused me to have to keep the U-Haul longer. I will NEVER recommend U-Haul to anyone else. It is unreliable. This was a terrible experience.

Rating:

2.0

In ordering it supposed to be 24hr rental not at this location. Staff told me they had another rental for next morning. If I didn’t returned before 10am I would be charged additional fee

Rating:

5.0

Excelente en su trabajo 👍

Rating:

5.0

The mileage meter is crazy , my mileage cost more than the rental.

Rating:

5.0

Los empleados son muy buenos y él servicio al cliente es muy eficiente

Rating:

5.0

Nothing

Rating:

5.0

Everything was smooth, clean and seamless

Rating:

3.0

It was very used so I don’t want to complain too much but the truck was not the cleanest. The check in took over half an hour for me, which cut into my time and is the reason I went a bit over and was charged an extra $5.14 I don’t think that was fair. Customers should be able to start checking in perhaps a few minutes before

Rating:

5.0

EXCELLENT CUSTOMER SERVICE AT THIS LOCATION.

Rating:

5.0

Muy agradecido con el servicio de los empleados y más con servicio al cliente muy amable y profesional

Rating:

4.0

The truck was in good condition,you don't have to do anything in my opinion.

Rating:

3.0

Pros: I was able to rent a U-Haul same day. Cons: If you have an interim license and show another government ID, they act like it’s foreign object and had to call their manager. I put the gas back to where I got it and they charged me because it was too close to 1/2. Also, said they use to charge more as if that makes it any better. No rentals available to leave at another location.

Rating:

3.0

Gasoline was too low, should be around 1/4 tank

Rating:

5.0

I believe that you guys are providing a great opportunity for the community and I pray that you continue to work with us in every possible way to make us all better. Have wonderful weekend Gods grace

Rating:

5.0

The young woman who assisted me was absolutely amazing. She answered all my questions and concerns. And helped me with my directions to my new place . Absolutely a great experience.

Rating:

5.0

Gracias por sus buenos servicios y el servicios al cliente es muy eficiente y profesional

Rating:

5.0

Nothing much more to improve keep up same professionalism. I don’t know the employee name appeared to be Male Whit maybe Spanish anyhow we bought a bundle of ice actually we bought two bundles and he was extremely kind to wheel ice to our car

Rating:

5.0

Give correct mileage, I took a pic of my mileage before I drove off from the pic up site and it was one mile less than what they said it was

Rating:

5.0

Clear the vehicle

Rating:

5.0

this location exceeded my expectations!! The staff there is so sweet and approachable. I would Recommend this location to all my friends! Thank you

Rating:

5.0

Keep doing what you’re doing nice job!!

Rating:

1.0

i would like to refer this comment towards Uhual corporate, for the past year and some change i have rented trucks from uhual mobile pick up and in person counter pick ups with no problems at all, but this past week and a half I've been encountering a lot of problems with uhual and its services. first about a week ago I've reserved a truck at the 9609 Ditmas Ave Brooklyn ahead of time and before closing hours leaving them more than enough time to put the keys in the key box for my reserved truck, when I got to the location and started the pick-up truck process i was encountered with an issue that there was no truck reserved for me, what made it worse there was a completely unused uhual cargo van parked at the location, on top of that customer service had me on hold for an hour to no avail, so I had to head to another location to rent a truck wasting my time and efforts as my reservation was not guaranteed as you guys say they are. then about two days ago i reserved a truck at the 1100 Loring Ave location for 3:30 am via mobile pick up and when I get their customer service is giving me all type of problems and difficulties with verifying me when I've been renting trucks for a year and some change. telling me I had to wait till the store opens up to rent a truck in person at the counter. another reservation that wasn't guaranteed! I can't believe this is how you guys treat loyal customers who keep putting money in your pockets. i am very disappointed and feel disrespected.

Rating:

2.0

I had problems picking up my truck over 2 hours trying to contact someone. There was no dolly available when I purchased a dolly

Rating:

5.0

Our location was changed so we didn’t know which was correct. The text message or the email info. The person who checked us in was fantastic. She definitely stood out. The truck was in ok condition. Old inside. But that’s maybe more on uhall than on the location.

Rating:

5.0

Staff is there to make experience convenient and pleasant., this is the office staff and staff out in field

Rating:

5.0

exceptional service

Rating:

5.0

Gracias por su buen servicio el servicio al cliente es muy eficiente y muy amable gracias

Rating:

5.0

Better truck’s maintenance

Rating:

5.0

I am completely grateful for the service I have received so far. Excellent team and excellent customer service. I am 100% grateful for the service. I can rate it 100/100. THANK U ANA, THANK YOU.

Rating:

5.0

It all good 👍

Rating:

5.0

El servicio al cliente es muy valioso y lo recomiendo las personas son muy educada y muy eficiente gracias por el gran servicio

Rating:

5.0

Amazing Service

Rating:

2.0

I never received the dollys I paid for.

Rating:

5.0

No improvement needed.

Rating:

4.0

Good location always has trucks available

Rating:

2.0

The truck that I was given was Horrible. Customers service was horrible. The only person that was extremely helpful was the guy working outside. They sent me a block and a half away to get a messed up truck and help me locate it and when I returned he was right there. I’ll give him alone a million stars.

Rating:

5.0

Great service and quick

Rating:

5.0

Gracias por el buen servicio y la joven Ana es un gran ser humano y muy atenta y amable gracias por su servicio

Rating:

4.0

Have staff clean the interior of the vehicle where the driver and passenger sit, prior to renting it out.

Rating:

1.0

Rented the van for 24 hours. Returned it in less than 24 hours. My card was charged an extra 201.74 and I will be going to the office for an explanation and refund. I drove the van for 9 minutes to my home, parked them. Drove them to the gas station, put 5 dollars each in the tank even though we didn't even use a gallon of gas and drove them back to the office and returned them. Please explain to me why my card was charged that extra money. I need it back

Rating:

5.0

Nitido

Rating:

5.0

Continue do what you all doing. Good customer service.

Rating:

5.0

Anna was such a sweetheart she helped me and explained the guidelines and policy I recommend coming to this location

Rating:

5.0

Todo muy bien

Rating:

5.0

Great customer service.

Rating:

4.0

Ensure that the odometer works so that it dosent jump when driving by 3 miles

Rating:

5.0

excellent customer service.