Customer Reviews for Atlantic Products

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Atlantic Products

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Labeebah B.
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No improvements needed. Very Convenient and excellent price!

Alejandro H.
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Good service. Trucks were available but website claimed they weren't.

jermain W.
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There were no hand trucks available even though I reserved one.

reginald N.
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Customer did not leave a comment.

Elvis P.
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Good job

MUHAMMAD N.
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Clean truck properly and make sure rear Box doesn't smell like WEED... my furniture now smells like weed because in the back smelled so bad. but due to deadline I had to use the truck. also gas tank was less than 1/4 tank. it should be full tank upon pickup. and returned full tank

reginald N.
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Customer did not leave a comment.

asher J.
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Christopher S.
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Kenneth R.
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They need a more accurate location for the trucks. I had to go looking for it, it was parked around the corner from the location given. The truck had trash in the rear, which I removed before realizing I could report it in the app. (Likely someone put it there overnight, not on U-Haul technically). The app crashed when I tried to check the truck back in. There was no representative from the company in the rental office to check me in. I left the key with a business partner (multi-business office) at the location. Later that day, 1/4/20, after receiving one phone call/voicemail to contact them regarding completing checkout, I was charged for a two day rental when the account was finally closed the following day, 1/5/20. I have left a message with U-Haul requesting resolution to this, and am still awaiting an answer to this issue as of this writing, 1/6/20. (I will update this review if possible if this issue is addressed.)

digna G.
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Customer did not leave a comment.

Harold D.
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Stevel C.
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Shaquetta F.
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danisleth W.
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Alicia B.
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Ebony M.
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I tried to rent from this location I reserved the truck and when I arrived 1 the quick check out didn’t work and the employee for uhaul didn’t come in that day so I had to delay my move until the next day. When I received the truck it was filled with garbage in the back and just overall dirty. Horrible experience

Shona M.
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Customer did not leave a comment.

Marie E.
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Customer did not leave a comment.

luis S.
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Very good place and person working there

lamonte R.
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Anthony S.
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Mignon M.
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Luis V.
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Cintron S.
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Atta O.
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I like the process of being able to get a truck all online. Great process! Nice and easy to use. Quick response time when there was an issue.

diana S.
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Devaron A.
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Colondra S.
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Horrible experience, no help with the inconvenience of my reservation. Even after the rental was over I had to call about the credit that was suppose to be applied to my rental.

Cristine A.
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Great courteous service

KUMA C.
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Customer did not leave a comment.

TASHA S.
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Just to stay open late like 6 pm close to early.. But beside that on point with everything ladies who answer phon best customer service every

JASON Q.
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Professional, courteous, everything was quick and easy. .the truck drove extremely well...very good experience overall, would definitely rent here again and would refer you to others... Thanks

Bryant J.
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Our drivers side mirror was cracked and we were told either we take the uhaul as is or we would have to wait at least an hour for another uhaul to become available. We were on a time crunch and had to take the uhaul as is. The uhauls car battery died on us and we had to call roadside assistance. We ended up moving the final things in our own personal car because we were stuck for 2 hours waiting for assistance. There was acid on the battery and the roadside assistance had to clean it off. He even said this is not okay for us to be driving. Horrible horrible service from uhaul

Latoya S.
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Customer did not leave a comment.

Janieca C.
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Have a better system of Securing paid products at the desk.

DERRICK S.
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Get Reid of the people that work at that location and hire better people with better customer service and my polite

CJ B.
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Good, friendly customer service!

Leon W.
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Very Good thing

Naomi P.
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The sales associate was very attentive to my needs. Just wish the truck came with a dolly.

Gary H.
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My issue is not with the location, but with the reservation service. I reserved a van online for 4:30 only to get to the location and be told I had a box truck instead. As a result, I couldn't use the Grand Central Parkway, which doubled what was supposed to be an 18-mile trip. That was unacceptable and ended up costing me more money than I had planned.

Michelle L.
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Tell us about the drop off location ahead of time, not the day of pick up.

Norman C.
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Great people running the store. Very friendly and helpful

Yvette M.
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Customer did not leave a comment.

Mohammed F.
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Faster and more sales representative

Dionne W.
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We were not treated fairly at the Liberty Ave location, we had to go to another location to rent our truck. The customer service at 766 Liberty ave location were disrespectful and nasty. They never really acknowledge while we were here. They were unprofessional, rude, and the office was a mess. I want to thank the customer service at the 1100 Loring Ave location, there were professional and fair. Because of the way we was treatment Haul will never get my service again.

Michael Y.
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The organization need work. I did everything online and it was still confused and it took a while to get the keys

Quana J.
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Observe your vehicle before renting them out This van had powdered concrete from the front to back of it... it was horrible And filthy

james S.
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Customer did not leave a comment.

Faizul K.
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Customer did not leave a comment.

Ulysses J.
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Didn't really like the location, need a commercial lot for retrieving and returning vehicles not on a residential street. Other than that customer service was great, the equipment was up to date if not new....thank you Liberty Avenue.

GRISELDA L.
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Customer did not leave a comment.

Khalil A.
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People very nice would use again

Elvin N.
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Customer did not leave a comment.

TODD N.
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It took the “uhaul location” which is actually a cell phone store about 45 mins to have someone come from a different location to hook the towable trailer to my vehicle. And even then guys off the street came to help. I’ve used 3 different uhaul products over the past week. All from different locations. This by far was the worst experience. I can’t believe uhaul as a company allows this type of stuff to go on.

Joseph W.
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Thank You will come back to this location

Kecia T.
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Customer did not leave a comment.

MARC B.
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Rhonda H.
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It was had to add the trailer onto my car cause it was a busy street and I had to go around the block 3 times before hooking it up.

Mahbub R.
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Customer did not leave a comment.

dahiana R.
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Customer did not leave a comment.

Katarzyna S.
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The women that took care of me today (I believe her name was Ana ? she had glasses, white/black curly hair), was very nice and was great at every part of the rental process!

Maximino D.
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Very good customer services they did a good job.thanks

Alice J.
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Customer did not leave a comment.

Kelvin A.
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Customer did not leave a comment.

Jose P.
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Muy buen servicio lo recomiendo

Nikkiya B.
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There were extra fees not included in the rate quote, taxes as well as deposits that I was not told about until I got there. Customer service was not very well at resolving the issues. Overall I will never use uhaul ever again nor will I recommend them to anyone.

Jose D.
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Customer did not leave a comment.

Latoya P.
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Great service thank you

WARREN T.
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Staff was professional and courteous answered all my questions and took care of all my needs

Veronica C.
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Ana was very sweet and helpful. I will recommend this location.

steven L.
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They added insurance without asking me and very badly organized location

Tameka S.
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The items that I rented with the uhaul wasnt inside the truck and I haven't been contacted about my refund even tho I have contacted your company several times

EMANUEL F.
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Customer did not leave a comment.

Jamie T.
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Customer did not leave a comment.

Eunis R.
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Tanya T.
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Torin G.
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Joan P.
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They are very friendly.

Carmen A.
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Completely a pleasure to do business with you girl.

LUIS L.
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The person who attend me really she’s a professional and knows how to communicate with people definitely I will come to this place for the future thanks : I went to drop off at another location (86 st and Rockaway ave queens ozonpark n y.very bad services they speak English!!but they speak in other language between themselves seams like they are saying something bad and they’re very arrogant I jus wanted to let the company know thanks

Charrise R.
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Customer did not leave a comment.

Besmir Q.
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The location is awful, at the end of the night it took half an hour to find a place to park close to the location. It wasn’t clear the fact that you HAVE to take back the U-Haul to that same location, we had to drive back from manhattan to Brooklyn and the people at the call center didn’t help at all. This is my second time using U-Haul and this time was a really bad experience. The U-Haul van had the right mirror broken and it was hard to drive like that AND DANGEROUS.

Hector G.
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I am definity Recommended really good customer service.

Charrise R.
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Customer did not leave a comment.

anthony S.
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Keep doing what you are doing to improve service

Francisca P.
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Customer did not leave a comment.

Takia A.
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Outstanding services & equipment.

gerinton G.
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Thanks ana and Elizabeth for the good service

Jagernauth H.
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Customer did not leave a comment.

Markson D.
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Customer did not leave a comment.

bill K.
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Frank R.
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muy buen servicio y hablan espanol.

carin P.
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Customer did not leave a comment.

Roger N.
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Customer did not leave a comment.

John R.
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Customer did not leave a comment.

eddie B.
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Love u-haul

Spencer W.
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Customer did not leave a comment.

Kwynn B.
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My drop off location was a phone store it was clean, but the staff wasn't very helpful. They made us find our own parking spot for the truck - in previous experience, the staff usually takes the truck from you and handles that part themselves. Just another inconvenience after a long day.

ricardo R.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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