Customer Reviews for Atlantic Products
(U-Haul Neighborhood Dealer)

1,548 reviews

1100 Loring Ave   East New York, NY 11208
(Essex And Liberty)

Location Hours

  • Mon-Sun: 8 am - 4 pm

Services at this Location:

Contact Us

1100 Loring Ave
East New York, NY 11208
(Essex And Liberty)

Services at this Location:

Location Hours

  • Mon-Sun: 8 am - 4 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

The Uhaul Smartphone application did not work properly.

HARRY T. 
Rating:
5.0

Everything ok

Jose M. 
Rating:
5.0

Clean inside of vans/trucks

ROBINN S. 
Rating:
2.0

Fix the doors and clean up a bit

ALONZO H. 
Rating:
5.0

Good services n nice staff very professional.

SOLOMONADEPITAN A. 
Rating:
5.0

Customer did not leave a comment.

LILLIANA C. 
Rating:
5.0

Easy. The older gentleman was super helpful and funny. The guy at the desk was cool too. It was an easy rental. U-haul is my go to.

VALERYALEX P. 
Rating:
5.0

Customer did not leave a comment.

MAURICEJ L. 
Rating:
5.0

Service was excellent thank you

FRANKIE G. 
Rating:
5.0

Customer did not leave a comment.

Charisma B. 
Rating:
5.0

Nothing,I had a good first experience thank you.

JAMELB W. 
Rating:
5.0

Customer did not leave a comment.

clairmonte P. 
Rating:
5.0

Customer did not leave a comment.

CLAIRMONTEO S P. 
Rating:
3.0

Customer did not leave a comment.

NATALIA D. 
Rating:
5.0

Customer did not leave a comment.

SADEKAL W. 
Rating:
5.0

Nothing

RONALD S. 
Rating:
1.0

The van was dirty and the passenger side window was broken.

Wynter W. 
Rating:
3.0

When I arrived, the attendant was chatting for about 10 minutes with the previous customer before even acknowledging me, even though his transaction was done. But the person who drove up the truck for me was polite and helped me adjust the mirrors. The main thing that was AWEFUL about my Uhaul experience is actually more about the scheduling system. I checked weeks in advance and saw that many trucks appeared available, but when I finally went to rent one, when you click through to reserve, only then does it say that none are actually available, it's really deceptive. The search design is also horrible because you have to search zip code by zip code, you can't just search, for example, "all available 10 ft' trucks within 100 miles of me on these dates". So I wasted literally almost 10 hours looking for trucks in the weeks before I needed it. I finally reserved one in a somewhat convenient location (only 30 minutes from my house, and where I could get a ride to pick it up) and confirmed it two days before and the day before, and then an hour later on the day before, I received a notification saying my pick up was in Brooklyn (an hour in the opposite direction of where I was going!). Not only was this infuriating because I had to take a $100 Uber to get there, I only received my guarantee deposit of $50 and extra miles, which did not compensate me fully for my wasted time (an added two hours of driving) or the extra $50 of Uber. When I asked the manager to have the fine charged to the person who didn't return the van passed along to me for the wild inconvenience, or at least the full $100 to cover the cost of the Uber, she said she couldn't do that. AND when I received the notification about the change it said something along the lines of "we've spoken with you on the phone about this change and you confirmed," but not only had no one spoken with me, I didn't even have any missed calls from Uhaul. Honestly, I would never use Uhaul again unless I trusted the specific location I was picking up from. Truly a horrible, stressful experience.

BRIANNA M. 
Rating:
5.0

Nothing service is exceptional

RONALD S. 
Rating:
5.0

Nothing i was very satisfied with the service and your company

VALERIEANN M. 
Rating:
5.0

Customer did not leave a comment.

Ewan H. 
Rating:
5.0

Customer did not leave a comment.

EDWINADAM JR M. 
Rating:
5.0

Todo estaba bien no hay queja, muchas gracias por sus servicios

JOSE A. 
Rating:
5.0

I was very satisfied with the staff, and the vehicle and the service was wondrrful and so very appreciated. I would definitely tent from tjem again.

VERONICA B. 
Rating:
5.0

Customer did not leave a comment.

JOSE C. 
Rating:
5.0

Nothing

Ronald S. 
Rating:
5.0

Customer did not leave a comment.

Maria B. 
Rating:
5.0

Passenger side mirror has to be fixed. Im

DAVIDALEJANDRO G. 
Rating:
5.0

Smooth process

ROOPESH R. 
Rating:
5.0

Customer did not leave a comment.

NIKKOLE L. 
Rating:
5.0

Excellent staff

NOELSERAFIN P. 
Rating:
5.0

Customer did not leave a comment.

KENGELICAMARY S. 
Rating:
5.0

Very good

BRESTONBRAYAN R. 
Rating:
5.0

Excellent customer service at that location

Ronald S. 
Rating:
3.0

Customer did not leave a comment.

DAVIDJAVIER U. 
Rating:
2.0

The van they gave me I don't know how can I express myself of how disgusting & nasty that van was. it was horrible 🤮🤢 and i have videos just in case any body want to see it

LUISRAFAEL D. 
Rating:
1.0

It's really bed service not a propesonal employer

Shirajul S. 
Rating:
5.0

I'm satisfied with the service

ROSA C. 
Rating:
1.0

Everything

JERMINK R L. 
Rating:
5.0

Nothing everything was good

MARTIN M. 
Rating:
5.0

Customer did not leave a comment.

PRISCILLA R. 
Rating:
5.0

Customer did not leave a comment.

EMRAN H. 
Rating:
1.0

Your app is terrible, makes the customer do all the work and did not work when we attempted to return, and it gave no alternative solution. Sat on hold for 15 minutes trying to get someone. Also the van only had 1/4 of a tank of gas, I left it with 1/2 a tank and you charge me 54 dollars to fill it up, even though I returned it with double the gas I got with it. Will not use again.

Michael H. 
Rating:
5.0

Customer did not leave a comment.

RONALD S. 
Rating:
5.0

I think the people that work at this location for the service provided me thank you again

Elaine S. 
Rating:
4.0

Customer did not leave a comment.

JAMEL B. 
Rating:
1.0

Bad customer service Only the guy in the yard was of any help

Derrick P. 
Rating:
1.0

Charged me for 3 gallons if gas but drove only 6 miles. How is that possible.

ALANWAYNE S. 
Rating:
1.0

Truck smelled and then they ripped me off for 3 gallons of gas when I drove 6 miles in the truck. What a scam.

ALANWAYNE S. 
Rating:
4.0

Customer did not leave a comment.

Anthony D. 
Rating:
5.0

nothing to complain about staff is professional , treat customers with respect .

RONALD S. 
Rating:
5.0

Customer did not leave a comment.

DAWNV F. 
Rating:
1.0

I would not recommend this place not even for an animal to go to. Horrible and dishonest is an understatement. And don't let me touch on the rude Spanish guy. My God

LATOYANYASHA C. 
Rating:
4.0

A picture of the location would have been helpful, was a little bit challenging to find.

COURTNEY T. 
Rating:
5.0

Customer did not leave a comment.

JAYDEANHAYDEE R. 
Rating:
5.0

Customer did not leave a comment.

ABENAKYEREWAA D. 
Rating:
5.0

Customer did not leave a comment.

Mark J. 
Rating:
5.0

Don't need any improvement customer service was great and met my needs.

Barbara L. 
Rating:
5.0

This was my first experience with this location and it was a great one. Yolanda the representative was amazing and very professional.

JOSEPHC T. 
Rating:
5.0

Very friendly and courteous professional staff

RONALD S. 
Rating:
3.0

I let you know if you give me credit for cleaning the truck.

FREDDY C. 
Rating:
3.0

Customer did not leave a comment.

IASIAE R. 
Rating:
5.0

Customer did not leave a comment.

SOLOMON A. 
Rating:
5.0

Customer did not leave a comment.

MOUSTAPHA D. 
Rating:
1.0

I do not recommend this place because in the first place they have very poor customer service, and in the second place they left the vehicle open and when I went to pick it up there was a homeless man sleeping inside the vehicle and I had to wake him up and he left a strong smell inside the vehicle.

Vanessa D. 
Rating:
1.0

I was supposed to receive a 9ft cargo van and I received a 7ft van. I do have pictures for proof. I was not even told that they would be switching the van to something smaller which subsequently led to me taking more trips than needed. Also, the van that was given had a foul stench and I was given air freshener from the woman at the counter however, the odor never left and made this experience terrible. The woman who helped me was late, serviced me during my reservation so I started later than I was supposed to. The woman had an attitude and I feel like she gave me that disgusting van.

Takima S. 
Rating:
5.0

Customer did not leave a comment.

IMRAN U. 
Rating:
3.0

Better parking access.

Umar I. 
Rating:
5.0

professional yet friendly staff

FAZAD K. 
Rating:
3.0

Customer did not leave a comment.

LISAA T. 
Rating:
5.0

Customer did not leave a comment.

GREGORYANTHONY H N. 
Rating:
5.0

Times of availability is one of the best snd customer service is great

Michelle A. 
Rating:
4.0

just keep up with the good work

Geraldine G. 
Rating:
5.0

Customer did not leave a comment.

DEIRDRAD S. 
Rating:
2.0

Clean the trucks! My truck had some kind of foul smelling grease spilled all over the inside. It wasn't seen until my belongings stayed to get loaded and my crew was sliding and slipping while trying to walk. It was disgusting. Please do better

Jonathan P. 
Rating:
5.0

Customer did not leave a comment.

Renee S. 
Rating:
3.0

Customer did not leave a comment.

Chevon S. 
Rating:
5.0

From my experience you are doing a great job I can't think of anything negative to say. Just keep up the good work.

GEORGIA W. 
Rating:
2.0

Customer did not leave a comment.

Prince O. 
Rating:
5.0

Customer did not leave a comment.

RICHARDJOSE R. 
Rating:
5.0

Customer did not leave a comment.

CHRISTIAN N. 
Rating:
5.0

Customer did not leave a comment.

ADOLFO D. 
Rating:
5.0

Customer did not leave a comment.

Fauna T. 
Rating:
5.0

Customer did not leave a comment.

SOLOMON A. 
Rating:
5.0

Nothing representative very friendly and helpful

FAZAD K. 
Rating:
5.0

Please make sure that the vehicles are serviced properly. So that there be no overheating while AC is in use.

George C. 
Rating:
5.0

Inspect the vehicle with the customer before and after they return it.

TIMOTHYAUDAIN B. 
Rating:
5.0

nothing very nice and pleasant and professional staff , always a pleasure to rent from that location.

FAZAD K. 
Rating:
1.0

The truck was over heating, my trip was only 34.3 miles round trip and I was charged for 53 miles, the truck wheel alignment was all over and they charged me for 2 days and I only had the truck for 6hrs I had to call them to rectify that. I'll be calling the BBB because I should have to pay the price for a technical malfunction with your truck.

ANDRE S. 
Rating:
5.0

Customer did not leave a comment.

deyla S. 
Rating:
5.0

Customer did not leave a comment.

MISSHOND M. 
Rating:
4.0

Customer did not leave a comment.

JOSE S. 
Rating:
5.0

.. Keep up the great work.

MORRISP G. 
Rating:
5.0

Excellent personal and service

LUIS D. 
Rating:
5.0

Customer did not leave a comment.

SAMUELOSIRIS E. 
Rating:
5.0

Great!

RAMONJ M. 
Rating:
5.0

Customer did not leave a comment.

Jay D. 
Rating:
5.0

Customer did not leave a comment.

RAYMOND K. 
Rating:
5.0

Customer did not leave a comment.

AKEEM K. 
Rating:
5.0

Customer did not leave a comment.

JUAN F. 
No reviews have been submitted for this location.

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