Customer Reviews for Atlantic Products
(U-Haul Neighborhood Dealer)

1,879 reviews

1100 Loring Ave   East New York, NY 11208
(Essex And Liberty)

(718) 233-6738

Office Hours

  • Mon-Sat: 8 am–4 pm
  • Sun: 8:30 am–12:30 pm

Services at this Location:

Contact Us

(718) 233-6738

1100 Loring Ave
East New York, NY 11208
(Essex And Liberty)

Services at this Location:

Office Hours

  • Mon-Sat: 8 am–4 pm
  • Sun: 8:30 am–12:30 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Excelente jobs

JOSEM O. 
Rating:
5.0

Customer did not leave a comment.

Edgar B. 
Rating:
5.0

Customer did not leave a comment.

DAYNA D O. 
Rating:
5.0

Customer did not leave a comment.

Eddie I. 
Rating:
5.0

Customer did not leave a comment.

Sebastian G. 
Rating:
5.0

nothing

RONALD S. 
Rating:
5.0

Customer did not leave a comment.

Colin R. 
Rating:
5.0

Ana helped me a lot during the process, she was very helpful and made the process smooth.

Mohammad I. 
Rating:
5.0

Excelent Ana thanks you

JOSEM O. 
Rating:
4.0

Customer did not leave a comment.

STEPHON H. 
Rating:
1.0

Was not prepared

CHRISTOPHER B. 
Rating:
5.0

exceptional customer service .

RONALD S. 
Rating:
3.0

Customer did not leave a comment.

Christine J. 
Rating:
3.0

None

Paul W. 
Rating:
5.0

Customer did not leave a comment.

Elwyn T. 
Rating:
5.0

The Loring Avenue location is the best in Brooklyn

Jose G. 
Rating:
5.0

Lovely people ❤️❤️

md A. 
Rating:
5.0

excellent customer services.

RONALD S. 
Rating:
5.0

Excelent. Service thank you ana

JOSEM O. 
Rating:
5.0

The best

RAMONJ M. 
Rating:
5.0

Customer did not leave a comment.

Darnel W. 
Rating:
5.0

exceptional customer service.

RONALD S. 
Rating:
5.0

Customer did not leave a comment.

HAFIZ S. 
Rating:
5.0

Customer did not leave a comment.

Acxel R. 
Rating:
5.0

Thank you. Excellent service Ana

JOSEM O. 
Rating:
5.0

Customer did not leave a comment.

JAMES G. 
Rating:
4.0

Customer did not leave a comment.

Charles U. 
Rating:
5.0

I force no smoking in vehicles since the last two vans I needed to rent had smoke smell in them. The second thing is to keep up with the maintenance with the vehicles, since the van I just rented had a steering wheel alignment issue (steering wheel wasn't centered properly), and the rear tire was low in air.

Yosimar G. 
Rating:
5.0

El personal es muy eficiente

Stalin S. 
Rating:
5.0

great customer service especially from ana.

RONALD S. 
Rating:
5.0

Everything was explained, the check out and check in was super easy and quick.

Selma S. 
Rating:
5.0

exceptional customer service from Ana at this location.

RONALD S. 
Rating:
3.0

Customer did not leave a comment.

Traceyann B. 
Rating:
5.0

Customer did not leave a comment.

Carmelo V. 
Rating:
5.0

nothing , customer service is exceptional at this location

RONALD S. 
Rating:
5.0

Always a pleasant experience.

Cassandra C. 
Rating:
5.0

Very nice lady working in front desk.

Shazad H. 
Rating:
5.0

I can't think of 1 thing different that you need to improve.thanks

VIRTINIA Y. 
Rating:
5.0

Customer did not leave a comment.

vida T. 
Rating:
5.0

Customer did not leave a comment.

RONALD S. 
Rating:
5.0

Thank you Ana Exelente service

JOSEM O. 
Rating:
5.0

La joven Ana es muy eficiente y muy dedicada a trabajo muy responsable y respetuosa

Stalin S. 
Rating:
5.0

professional service at this location.

RONALD S. 
Rating:
5.0

Customer did not leave a comment.

ZAMAN K. 
Rating:
4.0

Very welcoming and professional. Keep up the great work

Ralph T. 
Rating:
5.0

Customer did not leave a comment.

RONALD S. 
Rating:
5.0

Customer did not leave a comment.

Cecilio R. 
Rating:
5.0

Customer did not leave a comment.

Castine Y. 
Rating:
5.0

Customer did not leave a comment.

KHAMARJ R. 
Rating:
5.0

Customer did not leave a comment.

RONALD S. 
Rating:
5.0

The customer service is very professional and friendly from the young Ana, she is very helpful and very dedicated to her work.

Stalin S. 
Rating:
5.0

The receptionist Anna was super helpful. Will be going back to this place!!!

vin C. 
Rating:
3.0

I still didn't get my receipt or my refund the gas n mileage was practically the same when I returned the vehicle

NAKIYA T. 
Rating:
5.0

The inside could've been cleaner, hence my rating.

Jason N. 
Rating:
5.0

Customer did not leave a comment.

Shaquana P. 
Rating:
5.0

Everything is excellent

JOSEM O. 
Rating:
4.0

After using the equipment and we gave it back im still waiting for my return because i use less miles.

Madelu L. 
Rating:
5.0

Continue providing the excellent service you provided to me. And give the lady at the front desk a raise in salary because she is a great example of professionalism in customer service

Craig J. 
Rating:
5.0

Nothing Great customer service, especially from Miss Anna , thank you.

RONALD S. 
Rating:
5.0

Everything was great!

roslyn S. 
Rating:
5.0

Customer did not leave a comment.

Damarys I. 
Rating:
5.0

Five stars all around! Great staff - very knowledgeable, attentive, and personable.

Anthony C. 
Rating:
5.0

Nothing everything is excellent

JOSEM O. 
Rating:
5.0

Customer did not leave a comment.

Eduardo R. 
Rating:
5.0

exceptional customer service

RONALD S. 
Rating:
5.0

Young Ana has a very good relationship with her clients and is very attentive and pleasant to her clients.

Stalin S. 
Rating:
4.0

The only issues were the lockbox it was very hard to open

Shawana M. 
Rating:
5.0

The staff at the location was very nice so I will recommend anyone to go there

antony S. 
Rating:
5.0

Customer did not leave a comment.

Tyneisha H. 
Rating:
5.0

Nothing

Anthony G. 
Rating:
5.0

Easy. Friendly. Billing was easy

Nathalia K. 
Rating:
5.0

Yes

Jose R. 
Rating:
2.0

First truck given was absolutely filthy, in the cab and back. Requested a different truck, I was fooled by the new appearance of the truck and Unfortunately missed that someone had urinated in the back cargo area. I did not notice this until I arrived to my apartment to move out my things. The smell was horrible and had to spend 30'mins hosing down the back with water + pinesol disinfectant.

Leandro C. 
Rating:
1.0

The customer service is very poor, needs improvement inside and outside.

patrick S. 
Rating:
5.0

Customer did not leave a comment.

Adonna L. 
Rating:
5.0

Customer did not leave a comment.

kemisha B. 
Rating:
1.0

Since I got the car, the engine light was on making noise as it didn't give me a receipt so I didn't know how to call them. And then I asked for a 15 inch. They gave me a 10 inch. I had to make double trips.

maria H. 
Rating:
5.0

Customer did not leave a comment.

natacha B. 
Rating:
5.0

Customer did not leave a comment.

Sergio R. 
Rating:
1.0

This drop-off experience was awful. There's no actual parking lot, it is SUPER unclear where you're allowed to park. There are no signs or guidance, the only way I was able to tell that it was the right area was because there were other Uhauls parked nearby, but even they were just haphazardly parked on the street and in front of fences. Also, the key drop-off box is in a dark corner and plain white, so it's impossible to tell from a distance that it's the box. (In the picture on the app, it's a bright orange, so I didn't even know what to look for). A kind stranger who worked at a restaurant nearby showed me where to park and where the box was, but otherwise I have no idea how I would have figured out the drop-off. And it was 9pm, so no one was manning the location, and I tried to call twice earlier in the day to ask about the drop-off system after my horrible pickup experience, but there was just a robotic voice telling me there was a "phone outage" in the area and hopefully someone could get back to me in 24 hours. (Not helpful when you're experiencing an immediate issue). It was also definitely not clean and inviting, there's trash all over the area, and again, it's super unclear where the area even IS.

Tess G. 
Rating:
1.0

There was no area to park at all and no personal was on location

Katie A. 
Rating:
5.0

Staff was helpful and very kind when my initial truck had a low/leaking tire and switched me to another truck as quickly as possible.

Anna K. 
Rating:
5.0

Over all everything was good,

claudia O. 
Rating:
5.0

Excellent service

julio M. 
Rating:
5.0

Customer did not leave a comment.

VERNARDCURLON L. 
Rating:
5.0

Customer did not leave a comment.

delon W. 
Rating:
5.0

Customer did not leave a comment.

Miguel C. 
Rating:
5.0

Customer did not leave a comment.

Dorlin L. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY M. 
Rating:
5.0

Customer did not leave a comment.

Peter P. 
Rating:
5.0

Ana was very professional and helpful.

Lamont W. 
Rating:
5.0

Absolutely nothing customer service service Is exceptional.

RONALD S. 
Rating:
4.0

Customer did not leave a comment.

Suelet W. 
Rating:
5.0

I have nothing to add. The service was excellent thank you

Cordell J. 
Rating:
1.0

My reservation was moved to 3 different locations after booking well in advance and when we arrive in on-site found out the truck was triple booked and although we were there first with the oldest reservation we were sent to another location to finally pickup a truck. I need a discount for this terrible experience, this inconvenienced and and pushed back the moving.

Jesus M. 
Rating:
4.0

Customer did not leave a comment.

Pandu N. 
Rating:
5.0

Customer did not leave a comment.

jamaine W. 
Rating:
5.0

Customer did not leave a comment.

RODNEYL G. 
Rating:
2.0

Customer did not leave a comment.

Sandy S. 
Rating:
5.0

Customer did not leave a comment.

PAULLINCOLN A. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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