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Alejandro M
Customer Reviews for Atlantic Products
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing much more to improve keep up same professionalism. I don’t know the employee name appeared to be Male Whit maybe Spanish anyhow we bought a bundle of ice actually we bought two bundles and he was extremely kind to wheel ice to our car
KEVIN BGive correct mileage, I took a pic of my mileage before I drove off from the pic up site and it was one mile less than what they said it was
Duane JClear the vehicle
GEORGE Pthis location exceeded my expectations!! The staff there is so sweet and approachable. I would Recommend this location to all my friends! Thank you
TATIANA AKeep doing what you’re doing nice job!!
Bernadine Li would like to refer this comment towards Uhual corporate, for the past year and some change i have rented trucks from uhual mobile pick up and in person counter pick ups with no problems at all, but this past week and a half I've been encountering a lot of problems with uhual and its services. first about a week ago I've reserved a truck at the 9609 Ditmas Ave Brooklyn ahead of time and before closing hours leaving them more than enough time to put the keys in the key box for my reserved truck, when I got to the location and started the pick-up truck process i was encountered with an issue that there was no truck reserved for me, what made it worse there was a completely unused uhual cargo van parked at the location, on top of that customer service had me on hold for an hour to no avail, so I had to head to another location to rent a truck wasting my time and efforts as my reservation was not guaranteed as you guys say they are. then about two days ago i reserved a truck at the 1100 Loring Ave location for 3:30 am via mobile pick up and when I get their customer service is giving me all type of problems and difficulties with verifying me when I've been renting trucks for a year and some change. telling me I had to wait till the store opens up to rent a truck in person at the counter. another reservation that wasn't guaranteed! I can't believe this is how you guys treat loyal customers who keep putting money in your pockets. i am very disappointed and feel disrespected.
BRUCE LI had problems picking up my truck over 2 hours trying to contact someone. There was no dolly available when I purchased a dolly
Deon SOur location was changed so we didn’t know which was correct. The text message or the email info. The person who checked us in was fantastic. She definitely stood out. The truck was in ok condition. Old inside. But that’s maybe more on uhall than on the location.
ANTHONY LStaff is there to make experience convenient and pleasant., this is the office staff and staff out in field
KAREN Aexceptional service
RONALD SGracias por su buen servicio el servicio al cliente es muy eficiente y muy amable gracias
STALIN SBetter truck’s maintenance
Fernando CI am completely grateful for the service I have received so far. Excellent team and excellent customer service. I am 100% grateful for the service. I can rate it 100/100. THANK U ANA, THANK YOU.
LUIS HIt all good 👍
ALPHANSO WEl servicio al cliente es muy valioso y lo recomiendo las personas son muy educada y muy eficiente gracias por el gran servicio
STALIN SAmazing Service
Godofredo MI never received the dollys I paid for.
Gianni DNo improvement needed.
KERRY TGood location always has trucks available
COREY SThe truck that I was given was Horrible. Customers service was horrible. The only person that was extremely helpful was the guy working outside. They sent me a block and a half away to get a messed up truck and help me locate it and when I returned he was right there. I’ll give him alone a million stars.
SAMANTHA RGreat service and quick
Eddie CGracias por el buen servicio y la joven Ana es un gran ser humano y muy atenta y amable gracias por su servicio
STALIN SHave staff clean the interior of the vehicle where the driver and passenger sit, prior to renting it out.
KEDAR KRented the van for 24 hours. Returned it in less than 24 hours. My card was charged an extra 201.74 and I will be going to the office for an explanation and refund. I drove the van for 9 minutes to my home, parked them. Drove them to the gas station, put 5 dollars each in the tank even though we didn't even use a gallon of gas and drove them back to the office and returned them. Please explain to me why my card was charged that extra money. I need it back
THEODORE JNitido
Leslie OContinue do what you all doing. Good customer service.
DAVEN OAnna was such a sweetheart she helped me and explained the guidelines and policy I recommend coming to this location
MATTHEW CTodo muy bien
Mohammed RGreat customer service.
RONALD SEnsure that the odometer works so that it dosent jump when driving by 3 miles
DONNA Dexcellent customer service.
RONALD SNothing
PREM Iexceptional customer service.
RONALD SFelicidades por el gran servicio de su empresa y por tener empleados muy eficientes y serio el servicio al cliente por la joven Ana es muy bueno muy responsable en su trabajo y responsable bendiciones
STALIN Sabsolutely.
RONALD SThe latina female at front desk was unhelpful. Her attitude towards helping customers sucks and I wont be using them again. Her customer service needs improvement. The van we were given needed service but was clean, thank God it didnt break down on us.
Janeem GEXCELLENT CUSTOMER SERVICE
RONALD SI felt a little bit smell cigarette.
ROBIN SAna was really helpful and friendly.
JOSEPH HAna is the best customer representative.
JOSEPH Hexceptional customer service.
RONALD SLa joven Ana es la empleada q toda empresa debe tener una mujer muy profesional y respetuosa y brinda un buen servicio
STALIN SMuy buen servicio lo recomendaría a mis gentes. Mucha gracias
MARCO RTo me, nothing It took me 10 minutes to get in and out with the key Excellent service Thanks
ALFREDO UNow good enough
KADER AGreat costumer service and good location.
Shakeema Mi had the worse experience doing business at this location
ANDRE LMuy bien
FRANCISCO LService was fast, helpful and very nice A little more parking space would be great
Owen RCustomer service was very helpful I don't know how lady's name but she's at the location at 1100 Long Avenue she was very respectful and helpful
RANDALL MMuy buena compañía
NEFY D