Customer Reviews for Atlantic Products
(U-Haul Neighborhood Dealer)

1,605 reviews

1100 Loring Ave   East New York, NY 11208
(Essex And Liberty)

Location Hours

  • Mon-Sun: 8 am - 4 pm

Services at this Location:

Contact Us

1100 Loring Ave
East New York, NY 11208
(Essex And Liberty)

Services at this Location:

Location Hours

  • Mon-Sun: 8 am - 4 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

neville B. 
Rating:
5.0

The two sisters are too nice…thanks to them both

TYRONE S. 
Rating:
2.0

When you promised a customer a truck be prepared to deliver

RANDOLPH D. 
Rating:
3.0

Customer did not leave a comment.

Mir H. 
Rating:
5.0

The young lady who took care of me was very polite attentive she was awesome and I will recommend anyone to go there and do business there thank you so much

JAMES H. 
Rating:
5.0

excellent

RONALD S. 
Rating:
5.0

Customer did not leave a comment.

DERRONLAMARR W. 
Rating:
1.0

The receptionist was friendly. The gentleman that was supposed to help was a complete imbecile. He was interested in everything but his job. When we paid for our UHaul the receptionist called him to show us the truck, he took two steps into the lot and motioned us to the outside saying "Its outside." 10 minutes later, 2 streets down, and after checking 4 trucks, we were finally able to locate the truck that this imbecile stated was right outside. Rude is an understatement, I will try to locate his name and put it in the review. Stay away from this location.

CORDELA B. 
Rating:
5.0

Customer did not leave a comment.

JUAN C. 
Rating:
5.0

Customer did not leave a comment.

angel S. 
Rating:
5.0

We rented the uhaul one way from NY to Tampa Florida. From NY to Virginia the weather was terrible with heavy rain storms, thunder & lights. Thanks God the truck have good tires, breaks & wipers if we would have been in deep trouble. 5 starts for truck maintenance. Also Anna, the one I spoke to, was very pleasant & helpful during booking & arrangements.

CARMEN V. 
Rating:
2.0

An employee by the name of “Eddie “ was so rude and obnoxious. The vehicle smelled like cigarettes and was very dusty and. Unkempt.

Dana K. 
Rating:
5.0

Customer did not leave a comment.

Lloyd D. 
Rating:
5.0

Customer did not leave a comment.

Delores H. 
Rating:
5.0

Absolutely nothing , exceptional staff, courteous and professional service.

RONALD S. 
Rating:
4.0

My experience was pleasant and Liz was very helpful

Saturnino F. 
Rating:
5.0

Clean truck

Jonathan D. 
Rating:
5.0

Exceptional customer service

RONALD S. 
Rating:
5.0

Tire pressure checks should be done by the company prior to renting a truck to a customer. Overall, it was a very pleasant experience.

Keith A. 
Rating:
5.0

Customer did not leave a comment.

Braili N. 
Rating:
5.0

Exceptional service

RONALD S. 
Rating:
5.0

Customer did not leave a comment.

yakie M. 
Rating:
5.0

Thanks for the truck

SUSANA B. 
Rating:
5.0

Great customer service. Didnt get the two gentlemen name but they was very helpful. One older and younger guy excellent customer service. Keep it up.

Christine H. 
Rating:
5.0

Customer did not leave a comment.

Thomas S. 
Rating:
5.0

nothing at all excellent customer service at that location.

RONALD S. 
Rating:
5.0

Customer did not leave a comment.

samantha A. 
Rating:
5.0

Exceptional service

RONALD S. 
Rating:
5.0

Good

BAHARU B. 
Rating:
5.0

Customer did not leave a comment.

PRINCE G. 
Rating:
5.0

Nothing exceptional service

RONALD S. 
Rating:
5.0

Customer did not leave a comment.

MARILYND H. 
Rating:
5.0

Customer did not leave a comment.

Erica A. 
Rating:
5.0

My original pickup location was at a different location. When I arrived there the original place didn't have my equipment available. This new location was able to accommodate me and did it with friendly and competent staff! I will no longer use the previous location, I will be sure to always use this one!

Francesco G. 
Rating:
5.0

Customer did not leave a comment.

benito E. 
Rating:
5.0

Everything was perfect! ⭐️⭐️⭐️⭐️⭐️

Santiago G. 
Rating:
1.0

Not to rent damaged equipment to customers,the tow dolly that was given to me had a broken fender causing me to make several stops along my route to wire/tape it up.this was a big inconvenience not to mention safety hazard

ONEIL G. 
Rating:
5.0

Everyone was very friendly and professional

Milagros T. 
Rating:
4.0

Customer did not leave a comment.

Zelda M. 
Rating:
3.0

The vehicle had an empty beer can in and it smelled like cigarettes. It'll be helpful to provide clean vehicles to customers. Also, I rented a uhaul for the first time, I wasn't aware there were restrictions on parking on a residential block at night. Wish I was informed I would of made sure to be more vigilant and avoid getting a ticket for night time parking. I was loading equipment onto the uhaul from a venue space and received a ticket for night time commercial parking.

DANA K. 
Rating:
1.0

I had major difficulty deciding where to park. There is no assigned parking. There is no sign for the drop box. I left not knowing if I dry the key in the right place

Gladys T. 
Rating:
5.0

Customer did not leave a comment.

Alberto R. 
Rating:
5.0

Absolute nothing

RONALD S. 
Rating:
5.0

Customer did not leave a comment.

NORMANDYS P. 
Rating:
5.0

Look to maintain and keep their standards high.

MITCHELL J. 
Rating:
5.0

Nothing staff is exceptional .

RONALD S. 
Rating:
5.0

Customer did not leave a comment.

ROCHELLE M. 
Rating:
1.0

The gentleman that I received the truck from was nice but a bit ghetto. However the woman that I returned it to was a condescending BITCH! I would never come here again! Horrible customer service!

ELIZABETHLIZZETT P. 
Rating:
5.0

The rear was not sweep out the box of the truck 🚒

limmie E. 
Rating:
3.0

Customer did not leave a comment.

Carmen N. 
Rating:
5.0

Customer did not leave a comment.

JOSE C. 
Rating:
4.0

No me dieron el vehículos que yo deseaba había 3 en stopped me dio los que ella quiso rentarme una van sin yo necesitar eso me comento que eran de la empresa de hielo pero le mostres una fotografía uhaul y ni así necesitaba un pequeño cajón para mi mudanza pero no se como tienen una persona muy adulta dando servicios al cliente

jhairon D. 
Rating:
5.0

Customer did not leave a comment.

IRATHOMAS L. 
Rating:
5.0

Customer did not leave a comment.

DONALD G. 
Rating:
5.0

Customer did not leave a comment.

DONAVON W. 
Rating:
5.0

Nothing

RONALD S. 
Rating:
5.0

exceptional service

RONALD S. 
Rating:
3.0

The Uhaul Smartphone application did not work properly.

HARRY T. 
Rating:
5.0

Everything ok

Jose M. 
Rating:
5.0

Clean inside of vans/trucks

ROBINN S. 
Rating:
2.0

Fix the doors and clean up a bit

ALONZO H. 
Rating:
5.0

Good services n nice staff very professional.

SOLOMONADEPITAN A. 
Rating:
5.0

Customer did not leave a comment.

LILLIANA C. 
Rating:
5.0

Easy. The older gentleman was super helpful and funny. The guy at the desk was cool too. It was an easy rental. U-haul is my go to.

VALERYALEX P. 
Rating:
5.0

Customer did not leave a comment.

MAURICEJ L. 
Rating:
5.0

Service was excellent thank you

FRANKIE G. 
Rating:
5.0

Customer did not leave a comment.

Charisma B. 
Rating:
5.0

Nothing,I had a good first experience thank you.

JAMELB W. 
Rating:
5.0

Customer did not leave a comment.

clairmonte P. 
Rating:
5.0

Customer did not leave a comment.

CLAIRMONTEO S P. 
Rating:
3.0

Customer did not leave a comment.

NATALIA D. 
Rating:
5.0

Customer did not leave a comment.

SADEKAL W. 
Rating:
5.0

Nothing

RONALD S. 
Rating:
1.0

The van was dirty and the passenger side window was broken.

Wynter W. 
Rating:
3.0

When I arrived, the attendant was chatting for about 10 minutes with the previous customer before even acknowledging me, even though his transaction was done. But the person who drove up the truck for me was polite and helped me adjust the mirrors. The main thing that was AWEFUL about my Uhaul experience is actually more about the scheduling system. I checked weeks in advance and saw that many trucks appeared available, but when I finally went to rent one, when you click through to reserve, only then does it say that none are actually available, it's really deceptive. The search design is also horrible because you have to search zip code by zip code, you can't just search, for example, "all available 10 ft' trucks within 100 miles of me on these dates". So I wasted literally almost 10 hours looking for trucks in the weeks before I needed it. I finally reserved one in a somewhat convenient location (only 30 minutes from my house, and where I could get a ride to pick it up) and confirmed it two days before and the day before, and then an hour later on the day before, I received a notification saying my pick up was in Brooklyn (an hour in the opposite direction of where I was going!). Not only was this infuriating because I had to take a $100 Uber to get there, I only received my guarantee deposit of $50 and extra miles, which did not compensate me fully for my wasted time (an added two hours of driving) or the extra $50 of Uber. When I asked the manager to have the fine charged to the person who didn't return the van passed along to me for the wild inconvenience, or at least the full $100 to cover the cost of the Uber, she said she couldn't do that. AND when I received the notification about the change it said something along the lines of "we've spoken with you on the phone about this change and you confirmed," but not only had no one spoken with me, I didn't even have any missed calls from Uhaul. Honestly, I would never use Uhaul again unless I trusted the specific location I was picking up from. Truly a horrible, stressful experience.

BRIANNA M. 
Rating:
5.0

Nothing service is exceptional

RONALD S. 
Rating:
5.0

Nothing i was very satisfied with the service and your company

VALERIEANN M. 
Rating:
5.0

Customer did not leave a comment.

Ewan H. 
Rating:
5.0

Customer did not leave a comment.

EDWINADAM JR M. 
Rating:
5.0

Todo estaba bien no hay queja, muchas gracias por sus servicios

JOSE A. 
Rating:
5.0

I was very satisfied with the staff, and the vehicle and the service was wondrrful and so very appreciated. I would definitely tent from tjem again.

VERONICA B. 
Rating:
5.0

Customer did not leave a comment.

JOSE C. 
Rating:
5.0

Nothing

Ronald S. 
Rating:
5.0

Customer did not leave a comment.

Maria B. 
Rating:
5.0

Passenger side mirror has to be fixed. Im

DAVIDALEJANDRO G. 
Rating:
5.0

Smooth process

ROOPESH R. 
Rating:
5.0

Customer did not leave a comment.

NIKKOLE L. 
Rating:
5.0

Excellent staff

NOELSERAFIN P. 
Rating:
5.0

Customer did not leave a comment.

KENGELICAMARY S. 
Rating:
5.0

Very good

BRESTONBRAYAN R. 
Rating:
5.0

Excellent customer service at that location

Ronald S. 
Rating:
3.0

Customer did not leave a comment.

DAVIDJAVIER U. 
Rating:
2.0

The van they gave me I don't know how can I express myself of how disgusting & nasty that van was. it was horrible 🤮🤢 and i have videos just in case any body want to see it

LUISRAFAEL D. 
Rating:
1.0

It's really bed service not a propesonal employer

Shirajul S. 
Rating:
5.0

I'm satisfied with the service

ROSA C. 
Rating:
1.0

Everything

JERMINK R L. 
Rating:
5.0

Nothing everything was good

MARTIN M. 
Rating:
5.0

Customer did not leave a comment.

PRISCILLA R. 
Rating:
5.0

Customer did not leave a comment.

EMRAN H. 
Rating:
1.0

Your app is terrible, makes the customer do all the work and did not work when we attempted to return, and it gave no alternative solution. Sat on hold for 15 minutes trying to get someone. Also the van only had 1/4 of a tank of gas, I left it with 1/2 a tank and you charge me 54 dollars to fill it up, even though I returned it with double the gas I got with it. Will not use again.

Michael H. 
No reviews have been submitted for this location.

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