I used 23miles but then was charged $12 for 2 gallons gas. I'm angry about that as the needle didn't indicate to me that it had changedElizabeth T.
Customer Reviews for Aubuchon Hardware 107
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I love that this location now has a pickup truck for rent.Steven M.
Customer did not leave a comment.William H.
I would recommend with a caveat. The UHaul computer system was slow and could not be accessed while i was there to return the truck.Steve W.
Very friendly staff. Quick and easy check in and check out.Pamela W.
Customer did not leave a comment.Donald P.
Customer did not leave a comment.lori W.
Uhaul charged me $11 for gas based upon gas level. I drove the truck 4 miles put in a gallon before return, gave receipt to store yet I was charged 11 bucks. I have filed a complaint to FTC, the store manager told me his boss would credit, I have not received yet. I am contemplating filing a police report for theft.Tony D.
When I rented it was through Sebago Lake Auto or so I thought. Went there at 10 AM and no truck. They made a phone call to Aubuchon Hdwre down the road a short way and the truck was there. Not a big deal but a bit unsettling though. Went to Aubuchon, picked up the truck, it reeked of cigarette smoke. Neither my wife nor I smoke. Overall not the best U-Haul experience but it got the job done and I won't hesitate to use U-Haul again.Donald G.
Quick and easyJohn E.
Rental was not aligned and extremely unsafe to drive, and filthyDavid D.
Customer did not leave a comment.Jennifer L.
Customer did not leave a comment.steven M.
Customer did not leave a comment.Michelle N.
I booked online. I booked a truck, appliance dolly, and blankets. At no point was I informed that this location only had trucks. The closest uhaul that had those things was 30 min away. It made the rest of my move very difficult. In the future, I would just go to the uhaul place that had all the moving materials.Jaime B.
The folks at Aubuchon Hardware were very understanding and patient with double-booking issue. They cooperated with Uhaul support and with me, providing a true professional service.Luke P.
Customer did not leave a comment.Kara O.
Friendly staff and a seamless process. Thank you!paul C.
Customer did not leave a comment.Maura G.
A bit disappointed that they didn't have a hand truck available, but the check in and check out process was incredibly smooth and the young guys I worked with were very helpful. I would absolutely rent from this location again. I've typically used corporate locations in the past, so I was a little skeptical. No need for skepticism, these guys were fantastic.Eric J.
Customer did not leave a comment.Jaime B.
Customer did not leave a comment.Kristine H.
Customer did not leave a comment.Belinda C.
I would recommend that going inside the location is a good experience and the staff is very helpful. I had issues with uhaul's app and how the mobile pick up was a nightmare.Michael D.
Customer did not leave a comment.Jason B.
Customer did not leave a comment.Darrell C.
The truck oil light came on, the truck overheated and lost power. I was stranded on I-95 for 3 hours before a state trooper came to help me. The officer went and bought oil for me and then returned, I put 18$ worth of motor oil in the uhaul truck, started it up and drove home.. die to my lost time while broke down, I didn't get my girlfriend moved, so had to take Monday off to make another trip.. so I lost 18$ in motor oil, a days pay of 300$ and the place I rented from still charged me full price, didn't Reimburse me for the cost of the oil or for my time lost. I'm quite pleased I would never recommend using them againSamantha C.
Customer did not leave a comment.Coy G.
Great customer service! It was a quick and easy return.VICKI S.
Customer did not leave a comment.Leigh L.
Customer did not leave a comment.bobby R.
Nothing. Great customer service, wonderful assistance.Rosanne T.
This does not have to do with the specific rental location but has to do with the fees that were not mentioned when picking up the UHAUL. I was charged an after-hours fee of 20.00 which was not mentioned. They had asked that I had it in before the next morning. Also, I had done all the check-in information online so to decrease time getting the Uhaul but ended up going through the entire process inside which took an additional 1/2 hour.Elisabeth P.
Customer did not leave a comment.Daniel R.
Customer did not leave a comment.KATHERINE M.
Customer did not leave a comment.Jamie A.
Customer did not leave a comment.Scott G.
Customer did not leave a comment.Amy B.
Customer did not leave a comment.Anne R.
I was charged an extra $58 the day after I dropped off the truck. Not sure why. I filled the tank with gas and dropped off an hour earlier than scheduled. I tried to check the truck in for after hours drop off and there was no way to do that on the app.Jonathan R.
Customer did not leave a comment.Marsha W.
Very smoothly return. I was in and out quickly.Michael N.
Customer did not leave a comment.Michael H.
Customer did not leave a comment.Margaret T.
Customer did not leave a comment.Samantha F.
Customer did not leave a comment.ANDREWCHARLES C.
This location was incredible.- staff is great. I will tell you that you should rethink your processes when you actually book reservations. I made a reservation with uhaul over two weeks prior for the Windham Maine location. Two days before pick up ( and the weekend I was moving) uhaul in portland called and said I had to pick up at another location - which would have been 10 Mike's each way ( another $20 each way on top of my fees) not too mention it would have taken us 1.5 hours round trip to pick up and return. The customer service agent tried to help but just kept saying this is how we do reservations. If we weren't moving that weekend I would have cancelled. Bad policy all the way around. Ultimately we called the next morning and shifted our reservation and was able to rent from our local site.Julie A.
Drop-off process worked fine, but I thought it was unfair to be charged for extra mileage when I didn't choose to drive extra and returned the truck 2 days early. I was supposed to pickup in Newport and dropoff in Windham, which was within the mileage I paid for. The Newport truck wasn't available that day and driving to Bangor is what added the extra miles. I only needed the truck for one day so needing to book for several as a minimum was pricey.Alexandria H.
Trailer needs a Jack so you can take it on and off when loaded.Tim N.
Hours of operationJason B.
Customer did not leave a comment.Michael H.
Call me 207 636 0555Richard B.
I reserved my uhaul for 8am and did not leave until 9am. The men working there were unorganized, not ready for me and â€œlostâ€ the key to the truck while I stood there 9 months pregnant for well over 40 minutes while they searched for the key to the uhaul that was in front of them. Not a fun experience or way to start my moving dayBrianna M.
Great service. Prompt and friendly.Kamal P.
Customer did not leave a comment.Tracy B.
As always your location has the best customer service. And the cutest kitties!!William O.
Alway very nice and professionalJOSHUA D.
Store manager was greatrichard L.
Cody and ALL employees at this location are always so friendly and accommodating. Thank you!PAMELA K.
Customer did not leave a comment.Matt C.
This was one of my best UHaul experiences. The Aubuchon Hardware store is convenient and accessible. The staff is awesome, and the truck was awesome too.David K.
The cargo area was pretty dirty. The cab was fine.Christopher D.
Customer did not leave a comment.ALAN C.
Perhaps offer a set of ramps to facilitate rolling furniture into or out of the truck, rather than lifting.Richard O.
No problems with truck. Upon checking oil. I notice how dark the oil was and knew to mention this to drop-off.PHILIP C.
Customer did not leave a comment.Chelsea R.
Customer did not leave a comment.john S.
Everything was excellent very friendly and professionalJames M.
Keep doing what you're doingColleen J.
Customer did not leave a comment.THERESA D.
Customer did not leave a comment.Misty M.
Charges were higher than originally stated.MATTHEW C.
Customer did not leave a comment.Dennis D.
Cody and Scott were so helpful and accommodating. I will be back again. Thank you.Susan L.
Customer did not leave a comment.MEAGAN S.
The location was great. I ended up there because UHAULS RESERVATION SYSTEM DOESNT WIRK AT ALL!!!! This is my fifth attempt to rent from the local haul location. I got a confirmation number, I got an email saying when and where... I get there and poof...no equipment available or reservation found. It's a horrible system.Marjorie F.
Friendly knowledgeable serviceJohn M.
Customer did not leave a comment.Anthony M.
Customer did not leave a comment.Joshua M.
Customer did not leave a comment.david L.
Customer did not leave a comment.Patty F.
Customer did not leave a comment.MICHAEL S.
Computer system for UHAUL was a mess. Would not work on phone or for the site, but the site manager was great and assisted so I could get on my way.TYLER D.
Customer did not leave a comment.Andy W.
I think the truck could have a bin a little cleaner inside the cab and inside the box but overall I would rent from again.I very happy with the amount of the charge for the rent much better than pickups trucks to load and much faster.Wayne A.
Customer did not leave a comment.Kevin R.
Customer did not leave a comment.Bernard M.
Customer did not leave a comment.Philip A.
Customer did not leave a comment.David V.
Great customer service and did a good job hooking up the trailer.Richard P.
The size truck I wanted was not available. Sounded like they were all in the northern part of the state. You need to figure out how to get them to the southern part. Also I cut my leg on the plate holding the trailer hitch. Perhaps the plates need to be filed down. I also asked for a revised bill. It was supposed to be fixed by the regional manager and I have not seen it yet. With all this being said, the staff at the Windham Aubuchon were very helpful but their hands were tied because of the lack of truck availability and the regional manager not emailing me a revised bill in a timely manner.Janet V.
Customer did not leave a comment.Stephen T.
Customer did not leave a comment.Brian C.
My daughter returned the truck with her 76 year old Dad, who drove it up from CT. He doesn't have a smart phone so I was concerned about the drop-off process for them. CRAIG was so amazingly helpful to them both. I'm so glad this location was still open(with 10 minutes to spare) when they got there and that CRAIG helped them through it. Thank you Craig!!JOHN D.
Just a drop off location.ARN H.
The return was a nightmare. The UHaul app didn't allow neither me or my husbands phone to upload the photo of the odometer. By the time we talked with a customer service Person it was beyond the drop off time. Even though our photos show the time (within the agreement drop off time) UHaul is ignoring my request to remove the extra day charge Of $40-David W.
Trying to navigate Your automated system for pick up and drop off was one of the worst, frustrating and stressful experiences I have ever had. Your chat and phone support was useless and the phone support disconnected us purposely and made us have to call again which put us in a que that took so long our reservation expired. When trying to pay that also went down and we had to input our card over and over until it finally went through. You need to redesign your Automated pick up and drop off system completely. We will at this point never rent another u haul and will not recommend u haul to anyone we know.Michael R.