Customer Reviews for Aubuchon Hardware #120
(U-Haul Neighborhood Dealer)

112 reviews

38 Skyway Shopping Center   Plattsburgh, NY 12901

(518) 907-4470

Hours

  • Mon–Fri
    8 am–4 pm
  • Saturday
    8 am–1 pm
  • Sunday
    9 am–1 pm

Services at this Location:

Contact Us

(518) 907-4470

38 Skyway Shopping Center
Plattsburgh, NY 12901

Services at this Location:

Hours

  • Mon–Fri
    8 am–4 pm
  • Saturday
    8 am–1 pm
  • Sunday
    9 am–1 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Sara R. 
Rating:
4.0

would be helpful to have the expected milage pointed out on the contract at time of rental pickup.

Larry L. 
Rating:
5.0

Customer did not leave a comment.

James P. 
Rating:
5.0

We had made reservations for a 26' truck at another location (Trim-a-lawn) for Friday 11/11. That location (Trim-a-lawn) decided to be closed on that day, making it impossible to meet the requested rental; they were also never open when I stopped in to inquire about the rental. Very poor customer service at Trim-a-lawn. On the other hand, Aubuchon Hardware was very friendly, very helpful customer service, good hours, all around very good!

Jose D. 
Rating:
1.0

I have been over charged by aubachon hardware. They say I drove almost 300 miles. IMPOSSIBLE. Hardly drove. Some days truck sat in driveway. If I drove 100 miles total...that would be a high quote. I'm not paying for all those miles.

Diane R. 
Rating:
5.0

Customer did not leave a comment.

ROBERT T. 
Rating:
5.0

Customer did not leave a comment.

MICHAELSCOTT M. 
Rating:
5.0

Customer did not leave a comment.

Tracy C. 
Rating:
2.0

The clerks were not able to process a two store pickup (truck at one and tow dolly at another) without several lengthy phone calls. I had already gotten a contract for both units from a third dealer in Plattsburgh but was notified it had to change non ability to contact third dealer to verify equipment availability.

MIKE P. 
Rating:
5.0

Customer did not leave a comment.

Mitchell W. 
Rating:
5.0

Customer did not leave a comment.

Nichole J. 
Rating:
5.0

Customer did not leave a comment.

Eric L. 
Rating:
5.0

The staff were awesome. Wish I could rent from them every time!!!

WILLIAM T. 
Rating:
5.0

Customer did not leave a comment.

ANGELA S. 
Rating:
5.0

The people were friendly and knowledgeable. Turn in of truck was a breeze....

Michael D. 
Rating:
5.0

Customer did not leave a comment.

Andrew C. 
Rating:
5.0

Very fast dropoff. Friendly, helpful staff.

Doug J. 
Rating:
5.0

Customer did not leave a comment.

Sarita M. 
Rating:
5.0

Drop off was very easy. Would recommend highly.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

NATHAN W. 
Rating:
5.0

Customer did not leave a comment.

Dale F. 
Rating:
5.0

Customer did not leave a comment.

Joseph W. 
Rating:
5.0

Customer did not leave a comment.

Maria D. 
Rating:
5.0

Customer did not leave a comment.

Rena F. 
Rating:
5.0

Customer did not leave a comment.

Mary C. 
Rating:
2.0

When I returned the uhaul I left it at 3/4 of a tank and I left the recipt for the $25 dollars I put in the tank on the seat, but I was charged for gas anyway on the bill I feel that's really unfair.

David R. 
Rating:
5.0

Aubuchon was awesome and super accommodating to my needs. Very professional and courteous. I would definitely rent from them again.

Derrick C. 
Rating:
5.0

Customer did not leave a comment.

Joseph W. 
Rating:
5.0

Customer did not leave a comment.

Robert G. 
Rating:
5.0

I will absolutely recommend the Skyway location to and I plan to use them again for our moving needs!

TAMMY J. 
Rating:
5.0

Staff go above and beyond to give excellent, friendly, efficient service! I always go there.

Christen C. 
Rating:
5.0

Excellent service; no improvement needed

Larry K. 
Rating:
5.0

Customer did not leave a comment.

Anne S. 
Rating:
3.0

Customer did not leave a comment.

Tom L. 
Rating:
5.0

Keep up the good work.

kevin N. 
Rating:
4.0

Customer did not leave a comment.

barbara L. 
Rating:
5.0

Customer did not leave a comment.

tom D. 
Rating:
3.0

After I dropped of the truck with a quarter of a tank like I was told at pick up they continued to charge my card an extra $11 something for gas supposedly. $11 doesn't make the damn needle move is a 15” uhaul so u just charged my card to charge it. Won't go back the that uhaul place there out to take ur money!

Kristan R. 
Rating:
2.0

Place the key drop off in an area that is obvious. Everything says the key drop off box is near the front of the door. I spent almost 30 min searching for the drop box. I even had to go into another store and ask if they knew where it was— they did not. The drop off box is located on a separate building in the middle of the parking lot.

Donald E. 
Rating:
3.0

Took a long time to return the truck and rent me the appliance dolly for another day. Seemed like only one person knew how to run the uhaul software.

Benjamin M. 
Rating:
5.0

Customer did not leave a comment.

Thomas C. 
Rating:
5.0

Everything was thoroughly explained. I was able to switch to a larger truck thanks to a last minute cancellation, which saved the whole move. Everything went off without a hitch. Very pleasant and helpful customer service!

Cathleen E. 
Rating:
5.0

Customer did not leave a comment.

LYNNA B. 
Rating:
5.0

Customer did not leave a comment.

Leah V. 
Rating:
5.0

This location was awesome. My improvement suggestion would be for the U-Haul site itself: the rental rates listed are for 1 day increments. Then the site let's you choose how many hours to rent for. Choosing anything less than 24 hours does not reduce the rental rate and is therefore dishonest. A late fee farming scheme. Otherwise the site is pretty informative and user friendly. Positive experience.

Keith B. 
Rating:
5.0

Customer did not leave a comment.

Gerald Y. 
Rating:
5.0

Customer did not leave a comment.

Andrew K. 
Rating:
5.0

Staff at this location is incredibly efficient and friendly

MARK D. 
Rating:
5.0

Customer did not leave a comment.

Daniel K. 
Rating:
3.0

I just dropped the uhaul after hours but the person I spoke with on the phone before dropping it off was very helpful and friendly.

Tracy H. 
Rating:
5.0

The place is a hardware store. I liked it. The man in charge of U-Haul immediately took care of everything--friendly, professional

MARGUERITE P. 
Rating:
5.0

Customer did not leave a comment.

Jessica B. 
Rating:
4.0

I was told $131 I check my bank statement and there was an extra $76 why?

diAna P. 
Rating:
5.0

The service by Tammy ( I believe that name was on her name tag) was exceptional. It was efficient, professional and friendly. This person knows what she is doing and facilitated the before and after process with ease. One of the most pleasurable experiences I have had with the retail service industries.

Mark D. 
Rating:
5.0

Customer did not leave a comment.

Tim L. 
Rating:
5.0

The best

Lawrence P. 
Rating:
4.0

The staff were very friendly and helpful. However, the cabin of the truck was very dirty and muddy when I picked it up.

Christopher H. 
Rating:
5.0

Customer did not leave a comment.

Larry K. 
Rating:
5.0

Ryan went extra mile to help me, after truck I was supposed to get didn't appear to have been returned, I would suggest even on ten foot trucks to provide a ramp, even it needs to be shorter

Michael H. 
Rating:
5.0

My experience with UHaul at Aubuchon Hardware Plattsburgh was excellent from beginning to end.

Albert E. 
Rating:
5.0

Customer did not leave a comment.

Judith C. 
Rating:
4.0

Mirrors were frozen. Ran out of wiper fluid and one wiper didn't work.

TERRAC P. 
Rating:
5.0

Customer did not leave a comment.

Leigh M. 
Rating:
3.0

Paid for a dolly and never got one

Tammy H. 
Rating:
5.0

Customer did not leave a comment.

FRANKJAMES R. 
Rating:
4.0

Customer did not leave a comment.

Christopher W. 
Rating:
4.0

Customer did not leave a comment.

Julie R. 
Rating:
5.0

Customer did not leave a comment.

PHILIPJOHN VII V H. 
Rating:
5.0

Customer did not leave a comment.

Christopher V. 
Rating:
5.0

Super friendly staff.

Tim D. 
Rating:
5.0

What an enjoyable experience versus past bad Rentals from Drew Automotive on Rt 9. The staff at Aubuchon Hardware was very prompt, courteous, and helpful

Mark M. 
Rating:
5.0

Customer did not leave a comment.

HASHAM A. 
Rating:
5.0

Customer did not leave a comment.

Grace L. 
Rating:
5.0

Customer did not leave a comment.

Lyne M. 
Rating:
4.0

The employees at the hardware store where we picked up our U-Haul we're wonderful.

KRISTAMARIE M. 
Rating:
5.0

Customer did not leave a comment.

susan B. 
Rating:
5.0

Everyone was very helpful. Excellent store and pleasant employees

DONNALEE E. 
Rating:
5.0

Customer did not leave a comment.

SYBIL L. 
Rating:
5.0

Nothing

Todd O. 
Rating:
3.0

Customer did not leave a comment.

Megan T. 
Rating:
5.0

Customer did not leave a comment.

kate L. 
Rating:
1.0

The quote milage was $.69/ mile and I was charged $.99. I would make sure online milage matches that within the store. Additionally, when I picked the truck up I was told to just being it back with the same level of gas and that the truck inspection link would be texted to me. It wasn't, instead it was emailed and I didn't notice until my rental was nearly over. I wasn't advised that the paperwork said 5/16 while the truck only had a quarter of a tank. An error that wasn't discover until I returned the truck. I was told that the initial employee was wrong and if I didn't fill it up to the amount on the paperwork I would be charged. It was a difference of $20 in gas but the additional time and stress after a long hectic day of moving coupled with misinformation on how the link for the truck inspection was sent will make me hesitate in using uhaul in the future. I will just pay movers for my next move it seems like better money spent.

Catherine F. 
Rating:
5.0

Customer did not leave a comment.

Albert B. 
Rating:
5.0

Customer did not leave a comment.

DARLENEMARIE S. 
Rating:
5.0

Customer did not leave a comment.

Ariel F. 
Rating:
5.0

seating was very dirty with potato chips everywhere and stick seats. I had to clean it out.

David E. 
Rating:
4.0

The place was fine, but the system was an absolute nightmare. I had to redo the check in multiple times and the system couldn't find my location or let me put it in manually. Then I was trying to do the online pick up but I couldn't do it and it had me put in the information three times. I tried calling customer service at 830 AM and was told it would be a few minutes, but was in hold for Alamo half an hour. Finally we went inside when the store opened and tried to get the uhaul but we're told it wasn't under my name as I had originally done it THREE time. It had changed to my boyfriend name even though he was only the driver. Finally we found the reservation but then the lady was unsure if she even had the truck (this was NOT the store I originally placed the order under - uhaul had moved me from the store I had put it in) which we had tell her she did as we parked next to it. Then we finally get the truck (after IT issues which is no way the lady's fault but uhaul should work on getting a better system) we go to look at the truck and inspect. We open the the back and there was no dolly. I sent my boyfriend back in the get it and he told me he got the better of the two damaged ones. We finally got to leave but my original pick up time was at 8 and left the store at 930-10. I would NOT suggest uhaul to anyone as this was an absolute nightmare of an experience and over the top expensive. I did not want nor need something this big, but you had no other options and customer service never answered the phones when I would call

Bradley V. 
Rating:
5.0

Everything was great. Staff at aubuchon were great and staff at the 800 number were very helpful

DEBRAE P. 
Rating:
3.0

Customer did not leave a comment.

Amanda M. 
Rating:
5.0

Customer did not leave a comment.

William T. 
Rating:
5.0

The people were very friendly and very professional, even Rocky the cat was making sure things were running smoothly.

ANDREWM L. 
Rating:
5.0

There was a problem with the truck, but I did not realize it until I had already left on the move. The air conditioner did not work at all. No cooling whatsoever. Unfortunately, for me, the weather was unbearably hot (100 degrees +). It was probably the worst trip I have ever experienced. I'm sure that the people that I rented it from did not realize that it wasn't working. I'm not faulting them, but the truck was not the best for this length of trip.

Kenneth E. 
Rating:
5.0

Customer did not leave a comment.

Bruno B. 
Rating:
5.0

Great location with friendly and professional personnel.

David T. 
Rating:
5.0

Customer did not leave a comment.

WILLIAMA L. 
Rating:
4.0

Customer did not leave a comment.

MARKCONRAD B. 
Rating:
5.0

Quick and easy!

LINDA N. 
Rating:
5.0

Customer did not leave a comment.

JOHN F. 
Rating:
4.0

The truck had door damage and wind noise as a result. Also bad cigarette smell.

Daniel H. 
Rating:
3.0

Customer did not leave a comment.

Lisa L. 
No reviews have been submitted for this location.

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