Sending a message outlining how to drop off and where would be really handy. Some parking lots are multi use and it's not immediately apparent where my truck might need to go.
James P
Customer Reviews for Aubuchon Hardware #120
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
At the time of pick-up, the U-Haul app was not working and wouldn't let me log in and start my rental. I went into Aubuchon (Skyway Center, Plattsburgh) and the staff was friendly and helpful. They even helped me change the size of the rental truck on-the-spot! I was really thankful because it was the size I really wanted but the app said it wasn't available. The vehicle was clean and well cared-for. When my rental was finished, I worked with the Aubuchon staff again for drop-off and again they were friendly and professional. If I ever need another U-Haul, I will definitely get one from Aubuchon!
Darren GRyan has Excellent Customer Service Skills
Sandra PThe customer service was good. Employee that helped was nice and friendly, answered all questions we had. The equipment was gross. It stunk of weed, was filthy on the inside and outside. The cab was dirty and hadn’t been wiped clean in a hot minute and the driver side interior step was broken.
Dylan SWe had one problem after another with UHaul. It began with scheduling whereby nobody could tell us whether trucks would be available or where we could pick them up until 48 hours before. Then, 48 hours before I called to find out where I would be picking up trucks, and I was told that trucks were not available. Finally, after calling some local places, we found two trucks. I confirmed that I could pick them up on Saturday at 8am. However, when I arrived Saturday morning, the trucks had not been “set up for sharing,” and the business was not open. So, even though I had arranged for family and friends to help us, we had no options. We had to reschedule for the following day whereby we had to drive an hour to pick up the trucks and then an hour back before we even began loading. When we signed out the trucks, we had questions about pricing which the clerk was unable to answer. He asked where we wanted to drop off the trucks and we picked the location on his computer screen that was closest to our move, yet we later discovered that the location was incorrect on the screen. We tried to return the trucks to the closer location, but because it was 5:30, nothing was open. We ended up having to drive further away to return both trucks. We tried to use the online page and the app to “return” the trucks but it wasn’t able to use the geo tracking to confirm that we were at the appropriate drop off location. Meanwhile, anytime I had questions, I went in circles being transferred to various people. On the following day, a UHaul employee called me to discuss the bill, and when I asked the question regarding the pricing of the trucks, “Larissa” was incredibly unhelpful and rude, telling me that I was yelling while she shouted in my ear. She ended up hanging up on me when I asked to speak to someone else. Overall, my experience was absolutely abysmal. The fact that I dealt with central scheduling who couldn’t do anything physical and then the local people who didn’t understand the computer applications made this whole process very difficult. Will NOT recommmend or use again.
Katherine MEverything was great! Thanks!
jennifer bPut snow tires on your trucks and snow chains in them for when needed
norman mThe service called and made an offer to bring a trailer to the location we were going so we planned the items for it and then at the last minute they said they gave it to someone else...we had to our time to move things back in. I felt this was a bait and switch that your company doesn't usually do. Is there compensation for our time?
Scot BThe box part of the truck was absolutely filthy. It was so dirty that my belongings got dirty putting them in there. It was unfortunate that I had packed all of my cleaning supplies because this truck should have never been given to a customer in this condition. Even the cab part of the truck smelled so bad that we bought car freshener trees from the gas station. Not good!
Marcus PPeople were friendly and nice even though we arrived late to pick the truck, easy to checkout.
Vinay KIt’s winter , you know you are renting a vehicle out , clean the snow off , make sure the inside is clean from the last rental , clean the windshield, check for damage and explain all previous damage so the customer knows that you know what was damaged before the vehicle leaves the lot. Check all the fluids and make sure the gas tank is fairly full which ours was ! Thank you
Thomas GExtremely understanding about not returning the rental on time due to heavy snowfall. Was more than happy to help and gave us more than enough time to return the rental.
Anthony KExcellent service as is. Thank you
Larry KEnsure radio is not at full volume when rented out anew...
Sean BThe woman who helped me was amazing. I showed up and realized the truck I had reserved was too small. She was able to switch it out for a bigger one, tell us that the rental could be fore 24 hours and not just the eight the store was open and even managed to find a deal that got us the dolly and moving pads for less than we had anticipated. She was friendly, helpful and extremely patient when I had to call in my brother to come drive the larger truck. I wish I knew her name so I could praise her personally. I checked NA for the cleanliness because she wasn't expecting to have that truck go out that day. Even so, it was fine. Just a little dirt on the floor from feet in and out on it's last trip. Will absolutely recommend them.
Damist LMy reservation and my pick up, to my return of the truck was great.!! All 3 employees were friendly and quick to wait on me... The price was also great.. I had an in-town , move across town and the truck was the perfect size for my son's propertty. Tammy and her employees should be thanked for their service...
cynthia nNa
Stan SI love patronizing this store and the fact that they now have U-Haul gives me one more reason to go there!!!! The people are helpful and friendly. They go above and beyond what is expected.
Leigh KThere was a toothpick and small trash in the center cup holder, which I didn’t see until after I took my phone out of it. Everything else was great, that was just gross, an easy thing to overlook given the angle. A previous renter’s paperwork was also still stashed in the visor.
Susan JThe salesman who helped us on Sunday was very friendly and helpful 🤓
Stephanie SI think that Sean from Aubauchons Hardware is a great employee and has great customer service
Cassidy TIt's a hardware store. The gentleman was well taught on the process of renting a uhaul. It's just a limited number of vehicles that are there.
Karen SNothing bad to say. Great location as always
Keith BThe drop off was fine, but again the app sucked and it told me to return my key to a non-existent drop box.
Nicholas HThe staff at this location are always professional and friendly. In the Plattsburgh area, i wouldn't go to any other pickup location. They should be commended for their outstanding service.
Lois RStop making us drive 30-40 miles there and back to get a truck. We keep having to pay extra 60-70 miles because you never have a truck available in my area. Thank you
MICHAELL WConvenient and the associate who took the key was friendly and nice.
George WMy reservation was given away because I was late picking it up. Someone should have called me before giving my truck away. A reservation means the the item is reserved, doesn’t it?
SUSANJ BBe careful booking online. Chose a 10' truck online, but I didn't notice until after check out that it changed my request to a15' truck. Cost us an extra $10/day.
michael gfilling fuel back to return level is very difficult to get close to where it was If tank is always full and can easily be returned full thanks
paul zIt wasn’t clear to me when dropping off keys after hours if I was supposed to leave the contract as well. Otherwise, truck worked which is what I needed.
Marshall BThe people helping us in the store were very kind, helpful, and professional. There did end up being a little bit of garbage left in the back of the truck from prior movers. The biggest problem I had was ordering through the website and I was expecting to be able to pick up the truck by mobile pick up the night before, to find out almost 2 hours later trying to figure out how to do mobile pickup, that location doesn't have mobile pick up available. Thankfully, the woman on the phone helped us cancel that reservation and schedule for an in store pickup the next morning. Maybe listing the locations as no mobile pick up available would be extremely helpful.
TINA HThis location was great. We were able to drop the u-haul off and return the key and the whole process only took us less than 5 minutes.
Brian ENone at this time. Location is always friendly and helpful.
WILLIAMAARON MExcellent customer service
Jennifer WThis location was very helpful. The truck/rental was not suitable for the winter roads in Upstate New York and they were very kind to work with us upon returning the rental to see if they could help in any way. The equipment was not well maintained because it needs better tires for the weather up here.
Serenity Hwould be helpful to have the expected milage pointed out on the contract at time of rental pickup.
Larry LWe had made reservations for a 26' truck at another location (Trim-a-lawn) for Friday 11/11. That location (Trim-a-lawn) decided to be closed on that day, making it impossible to meet the requested rental; they were also never open when I stopped in to inquire about the rental. Very poor customer service at Trim-a-lawn. On the other hand, Aubuchon Hardware was very friendly, very helpful customer service, good hours, all around very good!
Jose dI have been over charged by aubachon hardware. They say I drove almost 300 miles. IMPOSSIBLE. Hardly drove. Some days truck sat in driveway. If I drove 100 miles total...that would be a high quote. I'm not paying for all those miles.
Diane RThe clerks were not able to process a two store pickup (truck at one and tow dolly at another) without several lengthy phone calls. I had already gotten a contract for both units from a third dealer in Plattsburgh but was notified it had to change non ability to contact third dealer to verify equipment availability.
MIKE PThe staff were awesome. Wish I could rent from them every time!!!
WILLIAM TThe people were friendly and knowledgeable. Turn in of truck was a breeze....
Michael D