Customer did not leave a comment.DARLENEMARIE S.
Customer Reviews for Aubuchon Hardware #120
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Ariel F.
seating was very dirty with potato chips everywhere and stick seats. I had to clean it out.David E.
The place was fine, but the system was an absolute nightmare. I had to redo the check in multiple times and the system couldn't find my location or let me put it in manually. Then I was trying to do the online pick up but I couldn't do it and it had me put in the information three times. I tried calling customer service at 830 AM and was told it would be a few minutes, but was in hold for Alamo half an hour. Finally we went inside when the store opened and tried to get the uhaul but we're told it wasn't under my name as I had originally done it THREE time. It had changed to my boyfriend name even though he was only the driver. Finally we found the reservation but then the lady was unsure if she even had the truck (this was NOT the store I originally placed the order under - uhaul had moved me from the store I had put it in) which we had tell her she did as we parked next to it. Then we finally get the truck (after IT issues which is no way the lady's fault but uhaul should work on getting a better system) we go to look at the truck and inspect. We open the the back and there was no dolly. I sent my boyfriend back in the get it and he told me he got the better of the two damaged ones. We finally got to leave but my original pick up time was at 8 and left the store at 930-10. I would NOT suggest uhaul to anyone as this was an absolute nightmare of an experience and over the top expensive. I did not want nor need something this big, but you had no other options and customer service never answered the phones when I would callBradley V.
Everything was great. Staff at aubuchon were great and staff at the 800 number were very helpfulDEBRAE P.
Customer did not leave a comment.Amanda M.
Customer did not leave a comment.William T.
The people were very friendly and very professional, even Rocky the cat was making sure things were running smoothly.ANDREWM L.
There was a problem with the truck, but I did not realize it until I had already left on the move. The air conditioner did not work at all. No cooling whatsoever. Unfortunately, for me, the weather was unbearably hot (100 degrees +). It was probably the worst trip I have ever experienced. I'm sure that the people that I rented it from did not realize that it wasn't working. I'm not faulting them, but the truck was not the best for this length of trip.Kenneth E.
Customer did not leave a comment.Bruno B.
Great location with friendly and professional personnel.David T.
Customer did not leave a comment.WILLIAMA L.
Customer did not leave a comment.MARKCONRAD B.
Quick and easy!LINDA N.
Customer did not leave a comment.JOHN F.
The truck had door damage and wind noise as a result. Also bad cigarette smell.Daniel H.
Customer did not leave a comment.Lisa L.
Customer did not leave a comment.Thomas M.
Not a thing.LINDAM T.
Customer did not leave a comment.Brian T.
Excellent serviceLarry K.
The truck was disgusting in the cab. It smelled awful. When we returned the truck the guy working said he didn't care if he looked at it because he was busy.MICHAELW B.
Customer did not leave a comment.David B.
Customer did not leave a comment.Diane Z.
Customer did not leave a comment.robert C.
Customer did not leave a comment.TIMOTHY ZACHARY H.
Customer did not leave a comment.TERRIL O.
Tammy and her crew were very nice.Peter M.
Honestly I don't think they have to improve anything they were very nice and welcoming. They did everything fast and very professional. I would definitely recommend!!Ethan M.